My experience with Valley radiology was a good one through and through. I initially called them after seeing my doctor. They got my doctor orders within an hour and contacted my insurance company. One day later after receiving the go-ahead from my insurance company Valley radiology called me back and made an appointment. They sent me a pre-registration form via email and text., when I came in today from my 1pm appointment; they brought me to the back room at 1pm for my MRI. The technician was very nice and looked over my form carefully and asked me a few fallow questions. The whole procedure took about a half hour.. read more

Valley Radiology - Sunnyvale - Laboratory Testing Near Me - Sunnyvale, California

Poor receptionist Brook, Very bad customer service, as I wasnt able to have payment on site and would prefer mail in payment... she won't give the approval. read more

This place is a machine Money machine! Busy , big Service from four different people Including two technicians Was great! I'd hire the lady upfront if I still had my shop! Shoulder MRI went smooth read more

Valley Radiology - Sunnyvale - Cactus - Laboratory Testing Near Me - Sunnyvale, California

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So grateful for Sunnyvale Radiology for staying open late on a Saturday and Valentine's Day no less to see me. My dr suspected that I had blew my achilles and was trying to get me into a MRI ASAP to understand how bad it was and make sure surgery was on the table. I'm a really active person and injuring my achilles has been such a mental blow. Having drs and medical staff go the extra mile has made this period of time has made thing so much more bearable. Super thankful to Mike and the lovely receptionist (so sorry I didn't ask you for your name) for being so kind and warm to me during a really challenging time in my life. You have no idea how much of a difference its made. We're so vulnerable when we are injured and having medical folks who care and are genuine and warm despite having to work weekends and long hours makes me remember that the world is full of wonderful people. Thank you! read more

3D Mammogram requested to get there 20 early. Good idea, there were a few more forms to fill out. They will request my images from PAMF for me. Great radiologist, fast kind, got it done with a smile and a funny story. I am so glad to get this done- they are OPEN on Saturday too. Thank you!! read more

Valley Radiology - Sunnyvale - Great lobby, really efficient and nice receptionists too. - Laboratory Testing Near Me - Sunnyvale, California

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Facility canceled my May 9, 2026 MRI appointment on the same day. Reason: No available technician. Technician was sick. On May 18, I was re-scheduled for June 3 at 4:20 pm. Today, May 25, I was informed by their call center that there's no available technician AGAIN on June 3 !!! I asked to talk to the manager of the facility but call center told me that they're closed for the holiday. Why do they schedule appointments on a day with NO TECHNICIANS??? read more

The worst place for your exams. Be 100% sure they will mess up with the schedule. My appointments were booked a few weeks in advance and got confirmed the day before the appointments and then got cancelled later the same day. No go place! Will complain to Better Business Bureau read more

Good place for your imaging tests. Office staff and clinical staff were efficient and professional When you make your appointment, the clerk tells you to arrive 20 minutes early. Be sure to do this! The clinic can be busy and sometimes there's a line. You need to check in, provide your if and insurance cards, fill in a couple of forms. By getting there early, you'll be all ready when it's time for your appointment The clinician was right on time, very polite and professional. He provided helpful information about the procedure, and had me done and out very promptly Very good experience. read more

I have always had a pleasant experience here. The last time, I went to the wrong location. The lady was very friendly and called to see if they would still take me. They wouldn't. So she made me an appointment at the Sunnyvale location (more convenient for me). I really appreciate her help. And all the technicians have been great. read more

I got an ultrasound scheduled here and they have Saturday appointments which is great for my schedule. Slight 5-10 min delay of my appointment even though I arrived early. However, the exam still ended on time approx 30 minutes after my appointment time. My ultrasound technician was very nice and gracious which made for a great experience. Waiting room is big and clean and enough parking outside the facility. Will come back. read more

7am on Tuesday, front desk receptionist on left is extremely rude, loud, and violated HIPAA. She announced who someone was based on what they were here for, rather than their name. Extremely inappropriate and insensitive. Also, as I type this she is loudly complaining about some coworker and what they are asking her to do. She should be fired. Clearly the other reviews agree with me as well. She is the one on the left with blonde highlights. read more

This place is disgusting. I have been here many times before with my current insurance, but when I arrived today, they said "We can't see your name in our network, so you have to pay full price without insurance coverage." I asked them to call their insurance coverage office, but they said that office was to busy to take phone calls. They can only send them emails. Finally, I had to call up my insurance company, hand my cell phone to the front desk person, and then let them hash it out. Any lab that can't be bothered to have a live conversation with its own insurance processing people is disgusting. read more

I had a CT calcium score test done at this location. I had specifically requested a comparison with a prior report from 10 years ago, which was inconclusive due to noisy images. The previous radiologist had recommended a higher dose scan due to this issue and had assigned a non-0 score in an area that he wasn't sure was noise or not. I did not have the images but uploaded the report and requested the radiologist to pay attention to that area and give me his take on new vs old findings. They did nothing like this, did not mention any of the open questions from the last report, did not mention the exact imaging protocol used and whether the images were still noisy or not, and refused to even look at the previous report unless they had a copy of the actual scans (which I didn't have). Both my doctor and I called to follow up on this, on separate occasions, and both of us were stonewalled and told they would not comment unless they have the full scans. All I asked for was for the radiologist to read a 1-page report and write his report contextualizing the previous inconclusive findings due to noisy imaging. The front desk personnel refused to follow up with the radiologist about this, and kept repeating "this is our protocol", everything else be damned... Unbelievable bureaucracy and lack of understanding for someone working in a medical profession. read more

Called to make an appt. Spoke with Ashley, very dismissal attitude and no phone manners. Very uninviting esp since calling due to needing medical care and having someone so unfriendly, made the call very awkward. I decided not to go with their service read more

I was scheduled at 7AM on Sunday, and was told to arrive at 6:40AM. It was closed!!! The staff confirmed the appt the day before the appt!!! read more

Valley Radiology - Sunnyvale - Laboratory Testing Near Me - Sunnyvale, California

Update after my third and final appointment- Kelly was the tech assisting me and she was also another amazing employee, she was kind and professional, put my mind at ease and assured me it wasn't going to be as scary as I had psyched myself out. She was quick and efficient and knew her job inside and out. I was in at 10, got called back at 10:10ish for a 10:15 appt and was back in my car at 10:20. Wish every appointment was this quick and easy. Again, highly recommend, every employee I have had the pleasure of interacting with has been amazing. read more

I sincerely thank everyone at Valley Radiology - Sunnyvale, from the front desk staff to the MRI technicians. They were quick, efficient, and took great care of me. I am very satisfied with my experience there. read more

Better scheduling. Long, long wait time. No empty seats in waiting room because they are soooo far behind. 15 people were in the waiting room when we arrived. They obviously think their time is more important than their clients. read more

I'm so upset. I've been waiting a month to get a mammogram and today I was told to come back. Forget it. Not coming back here.

Mrs Kellie Anderson: Amazingly knowledgeable, professional and warm. I felt well taken care of even in just meeting her once! She stands out like a shining star and truly represents the business outstandingly. read more

This place is fantastic--it has super high volume but the best prices in the Valley. It has all the glamour of a bus station--tons of people going in and out. But the portal is good, my reports have been on time, and scheduling lead times are fine. I started using them as a self-pay uninsured patient and truly appreciated the cost savings. I'm now on Medicare with a very low co-pay, but why should that matter? I had no idea how much variation there was in medical service costs between providers (sometimes 5X between high and low). We should all patronize services that provide efficient, low-cost services, even if the volume causes minor inconveniences. read more

After 5 minutes talking to the desk staff. I have to rate immediately. Rude talking, bad attitude,... what a bad experience here (7am on the left) read more

Mother had an appointment for a bone test. First time at this location. The test was done on time right after they arrived. Facility was clean, organized. Mother was impressed. May be it was early (9am) so no chaos, no waiting. Very happy patient. read more

I have been to this facility twice and the area is clean, the front desk are professional and fast to assist, and the staff that provide the services are superb! Dr. Yang, Kelly and radiologist- (forgive me for forgetting her name! Shannah(?) - so kind, patient, and very clear in their instructions and procedures. They were sincere in care, and made me feel so much at ease that my anxiety lessened. Highly recommend to have your services done here! I would trust them with my daughters thank you for taking care of me today, it meant a lot read more

1. After a length phone call and three different online form completion, I was finally rewarded an appointment with this office for 2:15 PM, Thursday 9/4 because my physician recommended to do the mammogram test with this company 2. I showed up 15 minutes earlier at the wait room and was called in around 2:30 PM: the technician (a tall African American woman) walked me toward the exam room: in the hallway, she said we needed to cancel your appointment because we did not have all of your past records. She claimed that they just noticed that one report appears to be missing. I asked how long normally it would take to follow up with the other radiology center to get the missing report. She said probably 24 hours. Then I asked if I could schedule an appointment for the end of the month (25 days later) since it is very hard to get an appointment with this location. She told me the front desk could help. 3. I went back to the front desk for help: the front desk said it is against their company policy to schedule any appointment when any of the past history report or record is missing. They dismissed me. 4. I waited for 3 business days and called them around 12:30 PM, 9/9 to try to set up an appointment: After 30 minutes call discussion with them, I was told: they did everything they could and I should drive to Palo Alto Medical Foundation radiology department to get my own medical records and deliver such an information to them in person. They also informed me it was a standard procedure, which they forgot to mention to me in the past. They also provided me with their fax number and claimed they ONLY want to receive information via FAX. No other method would be accepted. 5. I then called the Palo Alto Medical Foundation to verify the process: they informed me they had already transferred all records to Valley Radiology (Sunnyvale location). They welcome me to request the same information in person but they don't think it is necessary. Additionally, they told me they NEVER faxed patients' images via fax machine, it was unheard of. 6. I called my physician office and explained that it is impossible to schedule an appointment with Valley Radiology as they keeps requesting me to get the missing report before I could schedule an appointment. My doctor's office called Valley Radiology immediately and 30 minutes later, Valley Radiology called me and said everything was fine and they have got all the information of my past medical record from Palo Alto Medial Foundation so that I could set up an appointment with them now. 7. I was terrified to visit Valley Radiology Sunnyvale location so I requested an appointment with their San Jose location Cross fingers and hope my appointment with their San Jose location will be a normal (uneventful) experience! If you can stay away from Valley Radiology Sunnyvale location, do so because they lied in so many ways and they are very rude. read more

The Imaging and MRI service was very good. They took care of patient well on-site. However, they overcharged me ~200$. I called again and again to try to get that back. Just about 3 minutes ago, I tried to call again and got hung up with someone picking up the phone and saying that it's not a convenient time (no recorded message) PS. I haven't gotten those money back yet after a month. They overcharge fast and refund slow. read more

Kudos to a caring and professional staff/team. Benisons. PS. Was pleasantly surprised at the efficiency of all concern. read more

I've been to Valley Radiology twice. Both times the wait was short (with appointment) and the technicians and front desk people were pleasant and helpful. read more

1) Clean, roomy, professional looking in and out. 2) Only had to wait for ~ 5minutes for a Walk-in for an X-ray. This included time for paper work. 3) The gentleman that took my X-ray knows exactly what to do. He took more than requested to make sure the pictures are good. 4) Can access result online. read more

I came in for an ultrasound for Sunnyvale location and they told me I didn't drink enough water (lower abdominal ultrasound l) and they said, "we're recently having issues with our schedulers. Should have told you." So they made another appointment and I went back after a few weeks. Received a text to confirm my appointment and it was confirmed that the address was for SUNNYVALE. I am now here, ready, and in pain cause I need to pee after drinking 36 ounces of water an hour ago. He looks at screen and says, you're scheduled with Los Gatos location. I started begging st this point and the guy says we're actually fully booked right now. I said I made the appointment here last time. I received the text to confirm for this location. He goes. I don't know how that happened. Actually, your last appointment was at that location too. At this point O needed to pee and get out of there. Will NEVER go back here. A bunch of useless people running this place. read more

Been here for ultrasound,MRI & xrays many times. -Xray are first come first serve. They get booked really fast. So if you have one make sure to come early and get it done. - never get late. Show up 30min early. Or risk losing appointment slot. - counter will tell you upfront if there is anything out of pocket you have to pay. -Get a doctor order first before coming onsite. - getting appointments was easy ( disreg the negative comments) they did call me and got several text reminders - online portal with imaging is helpful reference. - the CD rom copy they will give sometimes may not have anything on it ( by mistake) Double check if it write on it correctly. read more

After seeing urgent care for my husband's foot injury, we were referred here to get an X-ray done. Large parking lot. Large waiting area in the lobby. 4 counters with receptionists to help check folks in. Apparently you can walk in to do X-rays here without a referral. We waited no more than ten minutes before my husband and I were called back to get his foot scanned. The radiologist said I'm welcome to sit outside the room and wait. Confused, I inquired if I wasn't allowed to go in with him, and she gently pointed out that there's a lot of X-rays which wouldn't be good for my (apparently forgotten) very pregnant self. Within two minutes, he was done and we left. Super quick, super friendly, and professional. And an extra huge shout-out to radiologist Kelly who was looking out for me and my baby even when I was too absent minded to think for myself. Downside: they have yet to relay the results to our referring physician and it's been nearly a full business day. They're nearly closed for the day and we're not hopeful we'll get an update by today. That's a long time to wait for X-ray results. read more

the front desk is the definition of unhelpful and/or deadeyes. they goofed up on my appt time and were just rude. I asked for an appt confirmation via email and they can't even do that either.. they asked me to update my patient info and my file was practically empty! no wonder why they couldn't contact me, such poor quality of care. two stars because the x ray tech and radiologist were really nice. read more

Worst cashier ever! can not use HSC card to pay $500 Bill, give us trouble and they do nothing! and receive a lot junk call after visit, I don't know where those hospitals get my phone number read more

Valley Radiology - Sunnyvale - Worst cashier ever! - Laboratory Testing Near Me - Sunnyvale, California

I found the staff quite helpful, and efficient. Had both a mammogram and bone density test done. Sure it took a few days to schedule, because of my insurance but it's out of their control. I found the experience a positive one, hence my review. Tired of seeing so many negative comments, so I found the need to share my experience. read more

Very Slow and Crowded, Front desk staff very slow to respond. Don't want want to run business.

This place has horrible front desk service. The lady who helped me was unfriendly. She was rude to everyone. The technician was nice. I didn't get their names. To be honest, if my doctor didn't refer me here, I would have chosen a more professional place, closer to home. On top of that, I paid the copayment that was covered by my secondary insurance. They were supposed to reimburse me. I wrote and called. They never responded. Do not go here. There are so many other places that are better and nicer. read more

This was my third visit to VRI, two mammograms and one bone density. Always fast and efficient service. This year, it was so quick and easy to make an appointment - I had 4 choices for the next day!!! Very clean office and welcoming staff. I would recommend this place!! read more

No appointments, walk-in basis. Call first before you go. Drove all the way down there in early AM to find out that they're not doing x-rays that day!!! read more

Extremely frustrating experience. Valley Radiologist has canceled my appointment a day before the scheduled date multiple times. I waited three months for my most recent appointment, only for it to be canceled at the last minute. This is the third time it has happened, which is incredibly disappointing and inconvenient. read more