Excellent- very thorough The doctor took time with us and…read morethe pet. They really care about the pet. Staff is very efficient, as well as making you feel the pet is in good hands

I cannot say enough great things about the St Charles location. Anytime I call, everyone is more…read morethan helpful and goes above and beyond to ensure that my questions and dog needs are taken care of. I wish I could say the same about the North Aurora location bc it's closer to me.

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

Dr Amy is wonderful. The staff is warm and friendly and knowledgeable. The environment is…read morespotless. I wouldn't dream of taking my pet to anyone else. Once again Dr Amy to the rescue. My poor baby had a bad reaction to something. Became weak, extremely irritable, loss of appetite, etc. I was able to get her in to see Dr Amy who recognized her symptoms and took care of her problems immediately. Within one day she is 100% back to normal thanks to Dr Amy. Minnie is once again her sweet lovable self!

I have a very temperamental dog, who suffers from new people anxiety and make aggression. The staff…read morewere extremely accommodating to my dogs needs. As well as, worked around my schedule to ensure my dog was seen.

VCA Aurora Animal Hospital, Fantastic, Helpful and Extremely Caring Staff all around! From the…read morefront desks, to the techs, to the Doctors/Surgeons, etc. very knowledgeable and they all wear their hearts on their sleeves. Recently our boy Finn dislocated his hip and needed surgery to fix it. We called every VCA around and everyone was booked, it was also a Saturday so that was understandable. Aurora was the last VCA on our list because it's an hour and a half southeast of our home. So we called to see if we could get him in, we were told yes but it was a 2-3 hour wait because they were packed as well. We waited because our Finn is worth the wait. Finn got in to see a doctor, they ran all of their tests/X-rays and kept us informed every step of the way. We eventually got into a room and were given the results along with all the options and costs, they were very professional and informative. We decided to wait until Monday to make an appointment for surgery, otherwise we would have had to pay the "weekend fees/rates. We called Monday to schedule an appointment for surgery. Surgery was scheduled for Tuesday. Tuesday morning we dropped off Finn and his food; we were told they would call us before and after surgery and again before bedtime, and they did. We arrived Wednesday afternoon to pick Finn up and we were given all of his paperwork and meds, then we instructed on what to look out for during the healing process and how to use his meds and to call if we needed anything and to schedule an appointment with our VCA for a follow up. From beginning to end Aurora Animal Hospital crushed it!, Knocked it out of the park!, and exceeded our expectations!!!! Great Job Aurora VCA Staff and Thank You!! Finn is doing great and on his way to being our energetic, happy boy again!! We Love VCA!!!!!!!!

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

Dr. Oriold has taken such great care of my Maisy. Shes compassionate and honest…read more Maisy is a rescue with some baggage... but they understand and are very patient! and her groomer April is wonderful as well.

Shocked at them not having good reviews, they totally understood my (very nervous) dog and listened…read moreto what I had to say. Didn't rush me and were extremely gentle, totally focused on how we were feeling and being clear with instructions and options. Absolutely took their time, so we had to wait between the vet tech and the vet doctor, but I didn't mind because it was otherwise such a good experience. Really relieved to have found a place that gets my girl.

The staff is so caring and prompt. Dr. Weidner is very knowledgeable and explained our cat's…read morediagnosis so we could easily understand. When we made the difficult decision that it was time for our sweet girl Allie to travel over the rainbow bridge, he helped us greatly during the process. The office facility is nice and clean. The waiting area is big, with benches on either side to split up for multiple dogs or cats/dogs. They don't over schedule and their prices are in line. I definitely recommend them.

We came to this vet after many failed attempts to find a place that was caring and who could come…read moreup with a good treatment plan for our kitty who suffered from chronic rhinitis. Dr. Weidner was our savior! He is so conscientious and caring. Over the years this condition had become very hard to treat, and our cat, being semi-feral, was hard to give medication to. Dr. Weidner tried to give us as many options as possible, but was honest in his opinion of what might work or might not work. The prices are reasonable and there was NEVER any pressure to do high-priced invasive tests or procedures. In the end, he helped give our cat the best life she could have, right up to the very end. Her breathing became very difficult, and she had a stroke. We called and they made room for us that day, which I'm sure wasn't easy. Dr. Weidner also made a point to be the one who helped us on this last day since he had been the one we saw all along. All the staff is knowledgable, and gentle. The office and rooms are always very clean and safe. I Highly recommend this vet!

I can't say enough wonderful things about the staff and doctors! My dog was going blind and Dr…read moreBridget did routine tests and then called and got an appointment for us that afternoon with an Ophthalmologist to continue testing her. She got me in there in an hour! I'm new to Illinois so didn't have a vet but thankful I chose Gateway Clinic!

Dr. Kurt Klepitsch and his staff at Gateway are the best! in life you meet real genuine people and…read morethey have a lasting effect on you. that is Dr K. he is so truly caring and so knowledgeable - we have worked with many veterinarian's over the years and there is no comparison. We are so lucky to have his amazing practice right here in St Charles. I had to put a beloved pet down today after a lengthy illness they managed amazingly and they came to my house to do it so he could go in his own environment with us surrounding him. Truly a blessing to have them and Dr K for our fur babies! Can't say enough about this amazing business

Took our 13 month old lab Mellow in for his initial appointment as we adopted him just weeks ago…read more Very pleasant demeanor on the phone and got an appointment the same day. Good first impression in the office, smiling receptionist and very clean. What really made the visit were the people that interacted with Mellow. The Tech Heather and Dr. Tracey were calming and extremely patient with our little guy and both did as much listening as talking. The cherry on top of this great first visit was the fact they completely waived the $50 initial appointment fee due to him being a rescue dog. We will not hesitate to return or to suggest anyone with furry family members to this Animal House location.

Dr. Sage found the right meds to make my Penny be able to see again! She had been blinded with a…read morechemical sprayed in her eyes by a horrible person! I had 2 HORRIBLE experiences with a local vet not properly diagnosing & thus 2 of my babies passed. So when Penny's foster mom took her to Dr. Sage, it was a no Brainerd for me to also bring my Susie her too! ALL staff are wonderful! I HIGHLY recommend!