The check-in receptionist was on the phone when my husband and I arrived in a panic due to a bee…read moresting allergic reaction. She completely ignored us, not even looking up. My husband went in the back himself to grab help. The nurse was quick to defend the receptionist stating that we were not being ignored and that I am standing and breathing I'm fine. A theral exam was not done but in my chart notes it said it was. I was given medications and shortly after sent back to the waiting room to be monitored. Who in the waiting list room is monitoring me? Other patients?

If I could give less than 1 star, I would place this hospital in the negative by far…read more I have 2 experiences about which I wish to warn others, the first being the care of an elderly friend who has diabetes. I brought her to the emergency room at this hospital because she had a HOLE in her toe and could not feel it! She had an odor of rotting flesh about her (sorry to be graphic) so I knew this was quite serious. I could see the bone of her toe and noticed several small, white particles around the hole - which turned out to be bone fragments. A young - doctor? - briefly came in to examine my friend, sent a prescription off to the pharmacy and sent her on her way home. The young lady said this infection had not reached the bone, so she could go on home and follow up with her foot doctor. 2 days later, I went with my friend to her foot doctor who immediately told me to take her to St Pete's in Olympia and that there was NO WAY her toe could NOT have been infected to the bone at the time we had gone to the hospital because it could not have progressed so severely in the 2 days between the hospital visit and seeing him. St Pete's immediately hospitalized my friend and had to amputate her big toe. Centralia ought to be sued for such poor health service! But that is up to my friend. I have informed her I am willing to be a witness, should she decide to move forward. The second incident involves my husband who had a stroke, which brought us to the hospital. My preference would have been to go directly to St Pete's, but as I myself had recently had 2 back surgeries, I was unable to drive. Not realizing what my husband was experiencing was a stroke, he drove the two of us to the hospital himself! Thankfully, we weren't far from the hospital and God was watching out for us! But... ok, at the hospital... the young man who was typing up my husband's symptoms and conveying them to the nurse could NOT get anything right. He would tell the nurse three symptoms my husband was experiencing had stopped... when we had said nothing of the sort. He couldn't tell the nurse the correct blood pressure reading, he said my husband lost vision in his left eye, but it had since returned - which was inaccurate!, he told the nurse my husband was not experiencing any numbness - when his whole left arm was numb.....I mean, what? Was it this guy's first day?? And we were supposed to trust he typed in the correct information??? It was truly a mess that we constantly had to interrupt and correct! Thankfully, the nurse put in a transfer to St Pete's; otherwise I would have asked for that myself. Please be cautious and go straight to St Peter's. It is not worth the risk to go to Centralia hospital. Very lousy, disappointing treatment from a place you would hope you could trust in a crisis.

Beware going to any of these clinics. VALLEY VIEW HEALTH CLINICS. In my opinion these clinics are…read morecompletely incompetent ! Their systems are antiquated (If you send your provider a message, it goes into a big black hole, never to be answered. In fact, i was told by a clinic employee "why would we answer these messages, we do not get paid for them " Their front administrative staff are some of the nasty and rude people i have ever met. God help you if you ask them a question, you will receive a rude comment in return. They can not get their records correct...oopps we gave you the incorrect medication now your dead !! If they make a referral. You never hear of it again. It slips through the cracks because they have no way to track it. Here is my cheap shot. I looked at their mangement photos from their web page. They are all over weight! Its not very reassuring that they do not care about their own health Beware do not go to these clinics ​​

My nurse practitioner is very caring. Knowledgeable and listens well. I have seen a doctor there…read morewhile having a bad health episode. He also listened well and was very through. It turned out I had type A flu, strep throat and a bacterial infection in my lungs. He did not stop until he was sure he found each thing and gave me two good antibiotics to cure it. I recommend this clinic.

I never even had the chance to GO to this facility and it gets 1 star. Their people.skills.are…read moreTERRIBLE as far as staff goes. I missed my 1st apt because I put it in to my calendar wrong, however upon talking to their staff NOT ONE PERSON got reminders for their appointments that day. So both parties at fault, it happens. I returned their "missed apt" call and rescheduled for a few days later at 7am. I missed that apt as well, however I DID try to call.to cancel.but could.not as their office did not answer. I had my bf call again later in the day to explain what happened and their response was "they no longer wanted to deal.with me as a patient due to no call no show", and hung up. The reason i was scheduled to.go here in the first place was to learn ways to deal.with vertigo. I was having a VERY bad episode the morning of my apt. Driving was NOT an option, I could barely think without vomiting. Thanks providers. But then again what should.i expect from.that name?!

Never again. I went there and was assured that my ins would cover my appts by the office staff…read more Well.... now I have I am receiving a bill for 240. My last appt consisted of arm cycling for 6 minutes, jumping on a ball for 2 minutes and filling out paperwork. I have no idea what they charged my ins company for this appt but it wasnt even worth the 40 co pay I had to pay them. I would recommend NOT going to this business !!!

Dr. Smith is very knowledgeable and helpful. Plus, he has a good sense of humor. The staff is great…read moreand always friendly and very helpful.

I have been a patient of Dr. Smith's for a couple of years now. Every time I make an appointment…read moreand go to see him it's the best experience. In January I found a lump in my breast and got an appointment right away. I was scared beyond words but once I seen Dr.Smith he took quick action within minutes. His wife Liz did the ultra sound within minutes of him looking at the lump. I had an appointment today with a lot of concerns that I've been dealing with. Courtney, Liz and Dr.Smith are always willing to listen to me about how I'm feeling and what I'm dealing with. My mother, father and myself all go to this office. If you want to feel at ease and have great bedside manner this is the place to go. Thank You Dr.Smith,Liz and Courtney for always being amazing and giving the best care!!! D.Baylor

I recently had gone to the ER at my local hospital for severe throat swelling and pain. After…read morethoroughly checking me out and determining there was no infection, the ER Dr recommended I have a followup with my regular Dr within 3 days. I called the Dr office to set it up, but was told they couldn't see me for over a month. I explained the ER Dr had said I needed a followup within 3 days, that I was still experiencing severe symptoms, as well as explaining I had had a similar experience before with my throat swelling completely shut so my airway was blocked & I had to be intubated and on life support... and they still insisted I couldn't be seen for more than a month. I then went to their urgent care side and was checked by them, but same results as the ER... couldn't find what was wrong & causing my issue. I was told by the urgent care Dr that I needed to contact my primary and ask for a referral to an ENT. I again called Valley View Health Center, Suite F and asked my primary for this referral, explaining again my to to the ER and my followup through their Valley View Walk-in Clinic. I was told I still needed to come in and be seen before they would give me a referral... so I asked when I could be seen - and was told DECEMBER. This was on SEPTEMBER 22nd!! This was the final straw for me. I had problems being seen for various things before, but not like this! Found another Dr who could see me same day (today!) And will give me the referral I need to get me some answers, as this throat issue has now been going on for more than a month, now!

I'm going to try to be as honest as I possibly can with this review. I have been going to this…read moreclinic often on for at least 3 or 4 years and in all that time. I've never received outstanding care you get very basic care. It is very sad that this is the only place that many retirees Tyrese low-income family's. I need individuals can afford. First of all let me say the phone system is an absolute Mess. I went spent two weeks trying to get an appointment. And I just want to say they're definitely something going on. Because my original nurse practitioner laughed and my boyfriend's doctor left. And then the one doctor I was seeing a year or so ago left. First of all, let me say that I will no longer be going to the Centralia or the shahale is location due to one particular nurse. Practitioner and I cannot pronounce her name. This nurse practitioner was very hard to understand and I seriously would Choose her to be my care provider if I had the choice. Yes, nurse practitioner does not have empathy Nor is she willing to work with you. I was forced to see this practitioner after a lengthy rehabilitation stay. I feel after several appointments with her. She and I did not see eye to eye and I could not work with her. She kept insisting on various tests which I was not up to doing at the time. On my February 2023 appointment, many things were discussed. However, another appointment was scheduled and I later learned that this appointment Was to put me on some blood pressure medication. This medication was not mentioned at the previous appointment. I canceled the March appointment and began looking for a new provider. As I will not be back to this location. I have since found an appointment with Tennio valley veiw.