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    Valparaiso

    3.4 (5 reviews)
    Open 7:00 am - 9:00 pm

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    Hotel Palacio Azteca - Breakfast Area

    Hotel Palacio Azteca

    3.1(64 reviews)
    1.9 kmGabilondo
    $$

    Horrible Experience - Morning Staff Issues This hotel is my…read morebrother-in-law's preferred choice whenever he needs to stay in Tijuana for business or travel. When we arrived, the staff were excellent--very friendly and welcoming. We stayed in three rooms that night because there were seven of us traveling together. Unfortunately, the morning staff were the complete opposite. The person at the valet desk was extremely rude and seemed annoyed that I needed access to my vehicle, which I had planned to store at the hotel for a week. He questioned me about which room I was staying in and who I had spoken with regarding the shuttle to take our family to the airport. I assumed it was a misunderstanding, since my brother-in-law had made the arrangements, so I told him he would be down shortly. When we walked back into the hotel, my sister-in-law was being questioned by the receptionist in a similar manner, as if we had done something wrong. When my brother-in-law came downstairs, neither the valet attendant nor the receptionist said a word to him. The shuttle driver was already waiting outside, so I assumed they had called his room and resolved the matter--but that was not the case. We later returned to Tijuana. The shuttle driver, Sergio, was waiting for us at the airport. He was an excellent driver--friendly and helpful--and pointed out several landmarks and new buildings during the drive to the hotel. Our plan was to stay one more night and then drive to northern California the following day. Upon arriving at the hotel, I felt the staff inside were waiting for us. When I asked to retrieve a few items from my car and pay the parking bill for the week, I was told they could not find my keys. I still had the ticket I had been given, but they did not know where the keys were. The gentleman at the reception desk asked who had made the arrangements. When I told him it was my brother-in-law, he instructed me to call my brother-in-law and ask him where the keys were. I called and explained the situation; my brother-in-law said he would take care of it. Shortly afterward the keys were located, and I paid the parking bill. The male receptionist then told me, in a threatening manner, that next time I should call the hotel to make my own arrangements. I informed him there would not be a next time after the way I had been treated both that day and the previous Saturday. He almost looked stunned when he realized he had lost a future customer. My brother-in-law is scheduled to arrive on Monday--hopefully they do not lose his car keys as well. Summary of Ratings My review is based primarily on the morning staff and the way they operate. The night staff were excellent and deserve 5 stars. Both shuttle drivers were also outstanding and deserve 5 stars. Overall, the hotel itself appears to be a solid 4-star property based on the condition of the building. Management simply needs to address the issues with the morning staff, or they will continue to lose customers.

    If you ever need to travel with your pets this is a wonderful place to stay, all staff is very kind…read moreand friendly, from the first call the receptionist gave me all information and guidance to make my trip easier. My flight was at midnight and we needed to arrived early to Tijuana, as soon as we get there we took our bedroom. We paid for each of our pets but that's the least when you're looking for a good service in a city that you're not familiar with, service room dinner was very pleasant, inside the hotel everything looks very nice, clean, fresh and calm, I wished we could stay to enjoy a couple of days, but also the cherry of the pie was the transportation to the airport, no hustle having to go outside and looking for a cab on the street. If I ever have to go back to Tijuana this would be our favorite place to stay. Thank You so much for all the accommodations and hospitality. :))

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    Hotel Palacio Azteca - Breakfast Area

    Breakfast Area

    Hotel Palacio Azteca - Breakfast Area

    Breakfast Area

    Hotel Palacio Azteca - Breakfast Area

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    Breakfast Area

    The Pool Doctor

    The Pool Doctor

    4.5(53 reviews)
    27.7 kmLittle Italy
    38 years in business
    Free estimates

    Don't look any further for a pool contractor! Pool Doctor installed a pool, spa, water feature,…read moreand pool cover in our backyard. Others said it couldn't be done! Boy were they wrong! It is even better than we imagined and we couldn't be happier with the final product! Don and Trevor were both easy to work with and coordinated everything, including all the subcontractors. This made our project run exceptionally smooth. Don's knowledge and experience was evident during our first meeting. He was much more knowledgeable about pools than the other contractors we had met. We were sold on Pool Doctor on the spot! Don also recommended a contractor who installed a 70 feet retaining wall, concrete, artificial turf, and an outdoor kitchen . If you are having a pool installed or having any pool work done, be sure to reach out to the Pool Doctor.

    I recently did a pool renovation with this company and I am happy with how my pool turned out. I…read morewill start with the positives. If you want a pebble tec product there are only two authorized installers and this company uses Sol Pacific. I liked that Don's quote was fairly priced and he didn't try to push anything I didn't need. The quote I got from Gardner was almost double and included a lot of unnecessary work. The crew mistakenly installed expired mastic around the edge of my pool and Trevor owned it and replaced it without me asking which I really appreciated. Overall I was not blown away with Don's customer service. In the planning process I was referred to one single website to pick the tile. I didn't particularly like any of their options and asked if there was another company they could refer me to and got something like "not really they all went out of business". Within 15 minutes of searching I found another pool tile company. I asked if he had heard of it and he said he could get those tiles as well. I was told all the samples would be brought before I left on vacation, but Don delivered the last sample after I left so I had pick my tile based on texted pictures so as to not hold up the project. Trevor went and purchased tile grout without asking me my color preference which I found very bizarre. They were willing to exchange it. I never got any materials showing the different pebble sheen colors so I picked my color from a brochure provided by another company. Trevor asked for the final payment the morning my finish was going in. I said the works not done yet. They said ok then just mail it. I said "aren't you going to come inspect the final product?" and got back we don't have problems with Sol Pacific. Ok great, but then why hire you if they are checking their own work and how about that mistake with the expired mastic that happened just last week? They did come back after I asked, but I was disappointed I had to ask. If you pay for their start up they would naturally come back, but I prefer my pool man to own the water and felt penalized for that.

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    The Pool Doctor
    The Pool Doctor
    The Pool Doctor

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    Valparaiso - swimmingpools - Updated August 2026

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