Don't look any further for a pool contractor! Pool Doctor installed a pool, spa, water feature, and pool cover in our backyard. Others said it couldn't be done! Boy were they wrong! It is even better than we imagined and we couldn't be happier with the final product! Don and Trevor were both easy to work with and coordinated everything, including all the subcontractors. This made our project run exceptionally smooth. Don's knowledge and experience was evident during our first meeting. He was much more knowledgeable about pools than the other contractors we had met. We were sold on Pool Doctor on the spot! Don also recommended a contractor who installed a 70 feet retaining wall, concrete, artificial turf, and an outdoor kitchen . If you are having a pool installed or having any pool work done, be sure to reach out to the Pool Doctor. read more

I recently did a pool renovation with this company and I am happy with how my pool turned out. I will start with the positives. If you want a pebble tec product there are only two authorized installers and this company uses Sol Pacific. I liked that Don's quote was fairly priced and he didn't try to push anything I didn't need. The quote I got from Gardner was almost double and included a lot of unnecessary work. The crew mistakenly installed expired mastic around the edge of my pool and Trevor owned it and replaced it without me asking which I really appreciated. Overall I was not blown away with Don's customer service. In the planning process I was referred to one single website to pick the tile. I didn't particularly like any of their options and asked if there was another company they could refer me to and got something like "not really they all went out of business". Within 15 minutes of searching I found another pool tile company. I asked if he had heard of it and he said he could get those tiles as well. I was told all the samples would be brought before I left on vacation, but Don delivered the last sample after I left so I had pick my tile based on texted pictures so as to not hold up the project. Trevor went and purchased tile grout without asking me my color preference which I found very bizarre. They were willing to exchange it. I never got any materials showing the different pebble sheen colors so I picked my color from a brochure provided by another company. Trevor asked for the final payment the morning my finish was going in. I said the works not done yet. They said ok then just mail it. I said "aren't you going to come inspect the final product?" and got back we don't have problems with Sol Pacific. Ok great, but then why hire you if they are checking their own work and how about that mistake with the expired mastic that happened just last week? They did come back after I asked, but I was disappointed I had to ask. If you pay for their start up they would naturally come back, but I prefer my pool man to own the water and felt penalized for that. read more

Don Wall was awesome. He knows his stuff, with just shy of 40 years in the business. I interviewed several companies and The Pool Doctor blew them all out of the water, pun intended!! . Don was also the only owner who personally came out, provided the bid and answered all of my questions and believe me when I say I had many a question! Great experience. Highly recommended. read more

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The Pool Dr was excellent during every step of our pool remodel. Their tile crew was one of the best we've worked with. They answered every question and exceeded all of our expectations. read more

If you need a new pool done right, look no further than the Pool Doctor. Super knowledgeable, decades of experience, they walk you through all options and happily answer all your questions. Very responsive throughout the whole process - texts/calls - always available. They even got it done a week early just in time for summer! Highly recommend read more

Don and Trevor did amazing quality work. We needed new decking and tile and their crew did a careful and meticulous job. They also had a very reasonable quote and were great to work with. read more

Very easy company to work with. They respond quickly when contacted. They know their products and provide good ideas. Well worth using. read more

The Pool Doctor - Pool - Pool & Hot Tub Service Near Me

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From demo to pool start up, the process worked efficiently as planned. Demo, Tile, and Surface crews were prompt and respectful. Don, owner and Trevor, project manager were receptive and attentive. Smoothest remodel ever! read more

Pool Doctor Don is truly amazing and so is Patrick. We chose them to do the work based of communication, and prior reviews. From the 1st day of demo to completion was 8 days with Pebbletec "Aqua Blue" finish on our 25+ year old pool. They know what they're doing! Thank you for making this a seamless experience. Our concerns were acted upon instantly and with professionalism. You can't go wrong with this team and what they deliver as a final result! They 100% delivered! read more

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Best choice for our pool remodel! We had a large pool remodel project - reached out to three top rated companies. The Pool Doctor stood out providing some unique ideas and had a great low key approach. The Pool Doctor delivered on not only a beautiful pool but a wonderful experience. Communicated through the entire project - there were no surprises or missed timelines. Their crew was excellent from the demo, tile install , Pebble Tec. They always left our backyard clean and were extremely organized! Amazing experience - thank you Don, Trevor and Team! This is an amazing company! Thank you ! read more

Excellent experience with Don and Trevor. These are the people you want on the job. We re-plastered and tiled our fifty year old pool and it is as good as new. We chose Don based on his honesty, professionalism, and fair price. Trevor managed the project and was here every day until everything was perfectly completed. When a minor issue came up with new tile being installed, Trevor had it fixed within minutes. A quality job with integrity. Would not hesitate to recommend them. read more

Love the pool doctor! They have done 2 projects for us and have been great both times! The latest was redo tile and pebble tech on our spa. I was out of town and we just FaceTimed and everything was perfect and clean! read more

Don't waste your time with this company if you want your pool resurfaced or remodeled. They rarely answer their phone. My wife called multiple pool resurfacing companies and received a good response and reasonable price from Don to mini pebble our pool and make some repairs. We decided to go with the Pool Dictor to do the work. My wife called to sign a contract and get on the schedule, but Lori said they don't do contracts and we'd be on the schedule for February (quote in August) with 20 jobs ahead of us. No contracts is a bit unusual but we were ok. January arrived and my wife called to confirm the February start and left a voicemail. Lori responded with a voicemail that said there were still 20 jobs ahead of us scheduled 5 months out. We understand things happen, issues with supplies and staff could cause delays, so we were willing to wait. My wife called again to attempt to sign a contract, confirm scheduling, and verify they would honor their quote. Over a week has passed and still no response. We can only assume that they forgot about us, or pushed us back for new constructions, as that is the only logical reason why they did not want to sign a contract. Apparently they're too busy to respond to planned customers, and the next project is more important. read more

Thorough, Professional, Honest! Spoke to 6 pool builders or shall I say pool marketers. I will build a pool with Don. read more

We just finished up our pool resurfacing project with the Pool Doctor and we couldn't be happier! We resurfaced our old plaster with pebbletec and added automation and everything went very smoothly. Resurfacing a pool is a big project and we got many quotes on it, but felt a sense of trust with Don right away, which is why we hired him. He was very upfront with us about we needed and what we did not need. He also provided guidance on choosing a color which was much appreciated. Overall it was a great experience and I would highly recommend anyone who needs pool work done to use Don. I've included before and after photos to give you an idea of what a huge transformation this project was. read more

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My pool needed a serious facelift (new plaster, coping, tilling etc.) and I was shopping around for pool companies but having such a hard time because people didn't show up when they said they would or didn't send bids so I wasted so much time. Anyways, Don restored my faith in bad pool people by showing up when he said he would and he provided me with a bid. He even answered all my questions (I had so many). His bid was also very competitive so I knew he wasn't trying to rip me off like some of the others so thank you Don. I would definitely recommend the Pool Doctor. read more

Much appreciation to Don for doing a visual inspection and providing his recommendations for both near-tern and long term solutions.

Called the Pool Doctor and had a appointment Tuesday December 6th. with Don Wall he seemed knowledgeable or was very good at spreading BS he took my email address and said he would send a estimate. When Don was leaving I asked again about the estimate he said he would mail it in a couple of days today is December 9th I sent Don a text yesterday and today about the estimate and also called his phone and left a message today. I have not herd anything from Don ? I also had a additional company come out same day December 6th behind Don and had a estimate first thing next morning from them. Very disappointed in Don and The Pool Doctor not reliable or dependable at all. Glad they are not doing work for us. Think twice about company. read more

Requested a quote for a repair that he did not do. But within seconds he replied with an alternate option just to help us out. Awesome customer service! read more

Don and the team are very professional and responsive. We've had issues with other contractors, but were very happy with Pool Doctor. Our job was pretty big, resurface, new coping, new plumbing, new decking concrete, new electrical. Job finished in May'19; no issues in the first 10 months. Recommended read more

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Don - the Pool Doctor was referred to us by a very reliable source for our pool replastering and re-tiling. Don made the process easy - from estimating to scheduling to demolition and replastering/tiling. The work was done very professionally, quickly, the workmanship is outstanding and the pool looks like new. Don and Patric (project manager) were very patient with my need to understand the process and learning the ins and outs of what to do (and not do) during the process of tile installation, grouting, plastering, refilling the pool, etc. I definitely recommend the Pool Doctor. read more

The Pool Doctor - Work in progress - Pool & Hot Tub Service Near Me

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Second time using The Pool Doctor for a pool renovation. Well worth the wait to work with Don and Patrick. They kept things moving smoothly and got the reno done in 4 weeks! Every crew at our home showed up as scheduled and were professional and worked hard! Thank you POOL DOCTOR and crew! read more

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We had our pool re-plastered a few years ago by Pool Doctor. It is one one the best experience we have had with a construction crew. If we had any questions Don called or was here to explain. I call Don if I have any questions. He again calls back. For my pool he is the only one I will use. He truly is The Pool Doctor! read more

The Pool Doctor - A few snap shots of the pool - Pool & Hot Tub Service Near Me

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This was the best 'contractor' experience we have ever had... and we have had many, good and bad. Don was on point, efficient,on time and friendly. He gave us a quote and stuck to it. This was a very difficult project and it went flawlessly. The crews were punctual, polite, clean and considerate. The pool turned out better than expected. Great job. We strongly recommend Don and his team. read more

The Pool Doctor - Pool & Hot Tub Service Near Me

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We called the SD Pool dr based on reviews. They promptly returned our call and gave us a free estimate for a simple pool remodel/update. Their pricing was competitive. And they also provide ideas and work around budgets to give you what you're looking for. I thought that was great because while other companies tried to upsell, The Pool Dr listened and put the customer first rather than profit. Ultimately, we didn't pull the trigger because we decided to sell our home within the next 2 years and thought it would be a waste of money. Currently we're in escrow to sell our home and found the perfect home to build a new pool. We will definitely choose them for our new pool at our new home as soon as we close escrow! I can't wait to call them and bring them out to design the pool and backyard of our dreams. read more

We recently had our pool completed by Don Wall (and Patric, his project manager) in March 2021. This process was long for us (about 8 months) due to covid set-backs with ordering our slide and having rocks built around our pool (both of these were no fault of Don's & out of his control). However, the final product was completely worth it! Don and Patric answered all of our questions along the way & worked with us to fine tune every detail. He made some great suggestions in the design and coping and concrete choices that matched out styles perfectly. This was the busiest season probably ever for all pool companies in our area & they still managed to make us feel like we were their only project with their responsiveness and updates. After receiving 4 quotes for our pool from all great contenders, we're still so glad we went with Don! read more

The Pool Doctor - Pool completed March 2021- Alpine, CA - Pool & Hot Tub Service Near Me

As part of a total backyard landscape project, we hired Don to update our pool and get our previously separated spa attached to the pool. Don came up with several design ideas from which we chose one which fit our tastes and budget. As our landscape design came together, Don worked to keep the pool in line with it and helped us pick tile and pebbling that met my requirements to work blue into the design. His insight and experience were invaluable during the entire process. The result is a pool worthy of a small boutique hotel. Classy and within the budget as well!! read more

Don is a class act. He is a straight shooter and is the type of person who will go out of his way to help out. I would recommend him and his company to anyone thinking about building a pool. read more

communication was not good with Don and Patrick. took just over 13 months from when we said yes till we had water in the pool again. sept on 2021 we said yes to the bid to replaster our pool and we were told it would be some time but in February they would start. January 2022 we contacted Don and we were told no summer start. in late june we were told it would be done in parts but be done by Aug. the first week of July the pool was drained and demolished. in August tile and coping installed, in September the deck to coping gap filled. in Oct plastered and filled. then they went to restart the pool and nothing worked. Patrick said it was our issue and they left. never checked the spa, water fill, or waterfall worked. never cleaned the filter. in fact they left pool empty so long our homeowners insurance started a cancellation process. Also tile workers washed the tile cut wash tubs into the HOA land behind our house and now we are being fined for cleanup. do not use this company. read more

The Pool Doctor - Pool & Hot Tub Service Near Me

My husband and I decided this is the year we would remodel our existing pool (pebble tec finish, tiles and coping) as well as add additional waterscape features and a slide for my 8 year old son. I called and left a message and Lori returned my call. I spoke with Lori and scheduled an appointment. Disappointingly, The Pool Doctor did not show up as scheduled and did not call to say that he would be late. I called twice (30 min and 1 hour after the appointed time) to request whether he was still planning to keep the appointment. As a professional courtesy to my husband and I, it would have been nice to receive an acknowledgment of today's appointment, since we arranged our work schedules to accommodate this appointment today. However, we did not get a call. If we do, we will not reschedule. UPDATE Lori called at 6:47 pm and apologized for the "confusion" as did The Pool Doctor who responded to my 1-star review. The only confusion here is that both my husband and I were home and if The Pool Doctor was at our home, why didn't he ring our door bell or knock on our door? Better yet, why wouldn't he call to say he is currently at our home? In fact, there was absolutely no call-back to me after I called 30 min after the appointed time, and no call-back after I called 1 hour after the appointed time! Receiving a call-back at 6:47 pm, which is over 5 hours from the appointed time, is absolutely not acceptable and profoundly unprofessional. read more

Building a pool is an extremely risky and expensive project that most people prefer to avoid due to either shoddy workmanship, budget overages or builder incompetency/fraud. We tried to buy a house/pool already done and spoke with several different pool contractors during this process, including locally referred Don Wall (The Pool Doctor). From the get go, you just know he is the real deal. Don does not give the typical sales pitch trying to convince you to upgrade to unnecessary items or features with known problems in pool construction. It was an obvious choice to select The Pool Doctor to build our new construction pool/outdoor area including decking and BBQ island finishes. Don's extensive technical experience and background enables him to guide you during the project and choose wisely regarding budgets and design. He knows everything there is to know about pool building (and researches if something new), and will warn you about all potential problems. Don is straightforward, and has the confidence to know he will not fail in the pool building project. He's willing to take on new challenges. The Pool Doctor's full time staff is very talented with excellent craftsmanship, and all subcontractors are solid choices as well. The Pool Doctor team is busy building and remodeling pools so be prepared to be patient and get into the queue for a gorgeous well built outdoor living area! Don's solid reputation in the pool building industry is well deserved. And yes, if we ever move we're certainly having Don build our next pool! read more

Don came out today to give us a quote to build a new pool and we were so impressed! He was very knowledgeable, professional and courteous. We are super excited to get the process started to build our dream pool! read more

The owner's reply to my previous review is untrue. I never told his office it was a remodel. He didn't tell me he couldn't do it, he told me he didn't know and he'd get back to me. When I called the office after a week, they didn't tell me anything about a remodel, they said he was working on it. All he had to do was return my call, especially after I said in my message, I understood, if he couldn't do the work, I just had a question. He took the time to respond to my review, but he couldn't take the time to call me back. read more

We are extremely happy that we chose The Pool Doctor for our pool remodeling project. I chose 3 vendors that were recommended by others and had good Yelp reviews. Owner Don Wall was very honest, straight forward and explained all the price options. He also listened and provided a quote for what I felt we wanted, nothing more or less. I did not experience that with the other options we had. The project manager and other workers were responsive of any questions/ concerns we shared. We paid less than we anticipated based on all the quotes and the pool looks amazing! We couldn't be happier! read more

We recently purchased an older home that had a dated pool in need of repair. We received 4 bids for a pool remodel which included decking, coping, tile and plaster and decided to go with The Pool Doctor. After talking to Don, and explaining the type of pool we wanted, he made several recommendations that made our pool turn out amazing. It has really transformed our backyard. We found Don to be very knowledgeable, detailed and easy to work with. He was good about developing, communicating and sticking to a schedule. We were very happy with his crew - they are skilled craftsmen and do a great job. Talking to Don, you can easily hear the experience he has with designing and fixing pools. He was responsive via text message when I had questions and was flexible when I decided to make some last minute changes. We are very happy with our pool remodel and I would work with The Pool Doctor again on any future projects. read more

A+++. Beautiful work; phenomenal. A beyond-our-expectations transformation/resuscitation of an early 70's pool that had missing tiles, aging plaster, and cracked concrete. This was a job that other companies had run away from when we'd tried to deal with it a few years prior. Don and his team did amazing stuff in the most professional manner. That included walking us thru the options for project scope, finish, and tile selection. And all at a price that was under what we'd expected. read more

The Pool Doctor - Pool & Hot Tub Service Near Me

We had a great experience working with Don and his team. They really came through for us when we needed them to meet a deadline and on top of that, they do quality work. Don is attentive, professional, and easy to work with. He showed great care and knowledge when he came to give us a bid. We bought a house with the original pool from the 70's and it was dated and in bad shape. Don made recommendations that stayed within our budget and chose materials that not only looks beautiful, but would last. He quoted us for demolitions, concrete work, new tile, stone work, coping, new pool equipment, and Pebble Tec not only for the pool but surrounding planters and areas that needed new concrete. Not everything went perfectly - there was a mistake on the timing of the project which could have caused major delays, but Don and his team really pulled out the stops and came through for us to meet our deadline. I have a lot of respect for that and could not be happier. All in all, the pool project was a great experience.Thank you Pool Doctor!! (Have a look at the website, that's where I got some great ideas for our pool.) read more

This is an unusual review since we ended up not using Don Wall, the Pool Doctor, but only have great things to say about him. Our pool had a severe crack where the elevated spa connects to the pool. Our first thought was to remove the existing spa and put a new one at pool level. Don came out and had some great ideas to convert the existing spa into a firepit instead of removing it and to fiberglass line our pebbltec surfaced pool. He then came out a second time with Kyle from PS 2000, a company that specializes in fiberglass pool resurfacing. After the second trip, Don sent us his proposal along with the bid from PS 2000 for the fiberglass lining. After more thought, we decided to just repair the crack and fiberglass line the pool and existing spa. The grandkids will just need to get out of the pool and run around to jump in the spa! When I told him of our decision not to have Pool Doctor do the work he couldn't have been more gracious. He agreed that we should just fix and line the pool using PS2000 who will do a great job. What a professional...... read more

Don came out today for a consult and I was very impressed. We have a pool that the previous owners built about 4 or 5 years ago so we don't need to a new build or a re-build but we wanted to add some water features to the pool. The spa jets were also not therapeutic at all and so we wanted to have the jets redone. Don, made a few adjustments and in seconds we had therapeutic jets on the spot! I was thrilled! Thank you Don for fixing our hot tub issue on the house! As for the water feature additions, Don was very honest about the fact that due to the location of the pool vs. the pool equipment/plumbing, it would be very invasive to the existing landscaping, lighting, etc to put a water feature in. Although we didn't use him to complete an actual pool build, when the time comes, Don is who we will call. I would not hesitate to recommend him to friends. read more

Do not let the Ads fool you. This guy charged us over $8300 for a repair to our pool. We went with his recommendations on both materials and the the rebuild, and the repair lasted less than 2 years before we had to redo the entire project. In fact, he referenced his warranty policy as a fall back, and refused to even look at the damage caused by the shoddy workmanship. read more