Hecktours. Not to be confused with Helltours, where you can meet the devil, or Heaventours, which…read moreis available by the hour from Barbie. Definitely one of my fave hardware stores in Buffalo and one which I will keep coming back to, because their prices are good and service is lovely, and they're just good people overall. In many regards it's one of the best ones I've been to. There are lots of locations around Buffalo, but this is one of my favourites. Located right on Clinton in the heart of Kaisertown.

Nice to know there are still small hardware stores where you can get personalized care with your…read morehardware needs and advice on your DIY projects.

This is the closest home improvement store to my house and I'm happy it is because the employees…read moreare great for the most part and they have decent prices on everything. Id also rather support Lowes than Home Depot so it works out. There are 2 employees that work in the garden section that are ill equipped to run the forklift so when you're trying to get mulch and they're blocking off the isles to bring something down with the forklift, prepare to wait.

Purchased a thousand dollar Whirlpool washer from them. The washer's control board went about a…read moremonth after and Lowes refused a return for a faulty product. They said you only had 24hrs to return it. Tried manufacture warranty, had to purchase a service plan and they came out to fix it and couldn't because the control panel is on back order for 2 months. I will never buy any large purchase from them again, especially appliances. Beware.

I like coming here they have a very nice selection of spray paints/paints and tools, I can always…read morefind what I'm looking for at a good price! The employees are great and very helpful!

This Value location is great in that it is conveniently located in the Abbott Rd Plaza in…read moreLackawanna near the S. Buffalo border. It has a ton of parking and sales come often. Even when there arent sales, the prices and availability of items are awesome. Came here for some camo spray paints and a few odds and ends. The customer service was great. Very friendly and helped me with all the questions I had. They didnt just point me to an isle, but rather walked me to it and helped me find what I needed. Worthy of mention that there are discount price items in the front bins, however the low name brand quality on these items reflects the price. Dont expect premium quality on these but in many cases the screwdrivers and tools will get the job done. Great place! Solid 4/5 stars all day.

So refreshing to enter a non warehouse store! And to be approached and waited on immediately by…read moreseasoned employees eager to help. I was taken directly to the item I needed,, in this case a hose nozzle. I did not tire walking up and down endless aisles. I did not wrench my neck straining to look up, or hurt my back bending down. Items are displayed so that you can shop with ease. The store was so neat and clean. The staff friendly and helpful. I was even offered a bag for my simple purchase. Keep up the good work Valu. Happy to have you in the neighborhood. Thank you.

This location in Hamburg is clean and organized. The staff is very friendly and helpful. The…read morestaff found an old flyer that had the item I was looking for that I previously seen and found it in the store for me as well. They were polite and no waiting in lines to check out. They have a great selection and prices are reasonable especially when they have sales.

Not real impressed to be honest, but they do carry more then my local home depot - so it seems…read more The people were a bit friendlier too and were able to guide me quickly to the right area - they just didn't have what we wanted and our trip through the store was cut short!

I ordered a Ryobi foam blaster-an attachment for a pressure washer - online for delivery. It came…read morereally fast. Unfortunately, it was a return that was broken. Now I have to drive the 10 miles to exchange it not knowing if the two this store says they have in stock are new or are also broken returns.

Two months ago I was checking out on a Sunday. The manager asked me if I was goin to watch the…read moreBuffalo bills game because I was wearing a hoodie with a BILLS MAFIA on it . S so I explained to her that I had bought the hoodie to my local gym and that I was not a fan of the Buffalo Bills. They don't win anything. She then checked me out and said that I can leave her now because I was not a Buffalo Bills diehard fan. The manager was totally rude and ignorant to think that everybody should be a Buffalo Bills fan that shops at store she works at. Furthermore I had called the freight and explained what had happened. And a conclusion I am very disappointed that I never received a email or a phone call for a follow up of the situation. So then I had called the headquarters again and spoke to another person, and they still have not gotten back to me about a follow up. Even though Harbor freight does have cheap stuff that are discounted prices obviously through my experience at Harbor freight is definitely disappointing and not professional.

A few months ago I bought several items for a project, including Mitre saw, compressor and nail…read moregun. The purchase was over $700. I had to accumulate wood for this project so I did not even open the boxes (except the mitre saw which the 1st two were broken, but 3rd worked) until after the 90 days expiration (26 days late). The nail gun did not work. I thought it would be an easy fix, perhaps operator error, yet after talking at great lengths with their support, it was definitely defective. I went to the store and they said there was nothing they could do about it. Later I called and asked to speak to management. They echoed the same line, they would replace it only if I bought the 2 year warranty (the person I spoke to at the store did not offer that. I had already gone to Home Depot (where they sell quality products) and purchased a new one. I understand a 90 day return policy, but this is a terrible business practice. It was brand new, in box, untouched, other than trying to get a faulty product to work. There is a reason that Harbor Freight has 1.5 stars. They are absolute dogshit and I don't care how bad I need something, I am never walking into that place again. Sincerely, die poor assholes!

Stopped in for rock salt and a little throw rug for my wet shoes .found rug fast and a worker asked…read moreif I needed help i did to find the salt he helped me even but it in a cart and took it out to my car love there service here! Fasted I ever was in the store!

Great customer service, friendly staff, all the products a basic DIY'er needs. Plus they will talk…read moreyou through your project if you need it

One of our go to places to get things for our home. This trip we ran out of paint for our porch…read more The associate actually helped us from start to finish. We took a picture of our paint can including the tag of color we used. The can looked different and it was a different style can as well. So glad we came back and everything matched well. I did take a picture and they already had the Christmas decorations out. It wasn't even Halloween yet.

Very helpful and kind employees. Several took interest helping a shelter dog find a home, after…read moreproviding easy to understand advice regarding purchasing the right light.