Amazing and easy experience. Friendly staff…read more The price was as listed online. No hidden fees. They didn't try to upscale me. Came from Texas to buy a truck and they worked with me. They offered to pick me up at the hotel the morning of the purchase. Paperwork went smoothly and staff was kind, patient, efficient, and non pushy. Worked with Paul and then Mark when Paul got busy. Would definitely recommend. Also the truck is great!

Went yesterday to look for a car for my daughter. Paul was amazing and honest! I was so impressed!…read moreNot pushy at all and more than answered all our questions. Ended up buying a vehicle from him. Never in my life have I ever had such a good experience at a car dealership! This is the place to go!!!

Rob is a standout human -- not even related to car sales but he helped me with a sudden car issue…read morethat happened by his dealership. Thanks, Rob!

Fair, helpful and reliable. Gina was great!. My daughter…read morelives her CRV. The paperwork very organized and not too painful.

Took my 2023 f150 into the quick lane service. Talked to a very nice young lady named Lacy. Now…read morethis was my first time going through this with my work truck so I was bothering her a lot with questions, prices and etc. she was very knowledgeable and understanding also went out of her way to get my more info for other questions I had. Would definitely recommend doing service here! They made the whole thing easy

I am hoping that this review finds at least one person that can spread the word. Loveland Ford is…read morea joke. My son bought a used 2015 Escape about 2 years ago from Loveland Ford. The experience was okay. I wouldn't rave but I wouldn't say it was bad. My son was promised a couple of things from the sales department, including a full size spare, which we are still waiting for since they, after a year, sent him a donut. When Ford was asked my son was just told they didn't have any. After a year you would assume they could have procured at least one. ***Side note on Loveland Fords customer service / sales dept. The salesman was asked for a simple Ford hat. The salesman couldn't even muster up enough decency to get a new one. Instead, he gave my son a used hat that had been sitting on the salesman's dash. Needless to say, that hat got thrown out right away.*** When my son took possession of the vehicle he was informed of a recall. I called on his behalf multiple times, but it never seemed as if the parts were ordered. We never got an update, and we never got a straight answer when we called. It only took a year for the first recall to be addressed. Then there was a separate recall for his engine. Ford got my sons escape in but did not keep us informed or updated. My wife had to post one of these negative posts to light a fire under the service department's feet. The car was returned in a timely manner. This was our first decent experience with this dealership. After we got the car, the service tech asked me to ask my wife to remove her negative post. This did not happen as the experience was had and future customers needed to know what they would be facing when dealing with this dealership. Within a couple weeks the check engine light came on and the entire car started shaking while driving. My son set up another appointment to bring the car back. He dropped the car off (4/16), speaking to Charlie the service tech. Charlie made the joke that the Escape was almost brand new with all the recalls cleared up. If this is how a new car behaves from Ford then I might go to Chevy or Dodge for my next vehicle. After speaking to Charlie my son was left to find his own way home, with a 16-month-old baby! No courtesy shuttle was offered or rental car provided. My son had to walk for almost an hour carrying a baby and a car seat. I found out about this and got him a ride...no thanks to Ford. Well, today (4/17) my wife called to complain in person. A service writer answered the phone and said that there is no Charlie working there. Unbelievable since my son spoke to him yesterday morning (4/16). If a dealership is willing to lie like this then what other lies are told to customers. If these repairs to the vehicle need to keep happening, then we will find a mechanic that can fix the issues and Ford can pick up the tab. This has become tiresome.

Bricked my truck's computer and is currently costing me $4,000+ to have their mistake fixed. Tried…read moreto blame me for their mistakes!!! Just look at the other low-star reviews. Every mistake they make, they'll try to blame you for!!! They accepted a job they should've never taken and didn't even know what questions to ask before performing the work to prevent a catastrophe.

They were highly recommended to us by someone that we trust 100% and they did a nice job. I felt…read morethat we were treated well and treated fairly.

Great place to buy a vehicle. Very knowledgeable and professional. Mike worked hard to get us into…read morea good truck at a great price. Excellent customer service delivered with honesty and integrity.

I would like to say thank you for working out such a great deal in purchasing the 2005 Nissan…read moreAltima SE-R. Customer service was excellent!!! We love the car and again thanks to Bob and Greg!!!

Now here is a car dealer with actual professionalism and kindness to help support a buyer each and…read moreevery step of the way through the entire purchase process. The owner Keith even gets involved to make sure everything runs smooth and the buyer is happy with their purchase. I was on the fence about an extended warranty and with no pressure either way Keith made it affordable and easy to decide to go with it even though the F150 I was buying runs like an electric vehicle and idles so quietly and smoothly for an ecoboost 3.5 V6. Thank you Auto Integrity for the amazing purchase experience and for helping me through a difficult time when I felt like I had no where else to turn to. Sometimes people forget they are buying pre-owned vehicles so there are never any guarantees. Especially in today's economy when I think less and less people know how to properly care for their vehicle(s) or even change a tire much less ensure proper maintenance. Sadly I see more and more carfax reports showing people choosing crappy places like Walmart for a cheap service rather than paying a quality place like a dealership to do the job properly and thoroughly. Plus a dealership knows what to look for because they specialize in that car and no one at an independent shop knows every single make and model and what to look for. Unfortunately the staff at a place like Grease Monkey or Walmart simply do not have the same level of education support training or knowledge because again no one can know everything about all cars so it pays for itself to find an expert on the product. This would be like taking your iPhone to Samsung and asking for help...but for some reason people think cheaper is better when in fact you get what you pay for. I feel like I made the right decision and am very happy with my purchase from Auto Integrity Sales and Rental. Thank you all for this amazing experience my family and I are very happy with our purchase.

Recently my husband and I found a vehicle online that was available for purchase at the Loveland…read moreAuto Integrity location. They post their cars on a variety of car sales websites. Because this dealership was over 2 hours from us, we called them and inquired about the state of the vehicle. We were told that it ran great, was mechanically sound and that it only had a few little dents and scratches (typical for a 6yo vehicle). We got there 2 hours later and immediately it was obvious that the body damage was understated. The "scratches" were actually an area on the drivers side where someone scraped the car along a pole of some sort and subsequently tore off some molding. The entire molding strip was missing off the rear bumper, the front bumper had holes dented into it from driving into something, and the window tint was damaged. We also discovered that one of the automatic windows didn't work, the spare was missing, and there were several buttons/accessories/molding pieces inside the vehicle that were ripped out or missing. Why wasn't this mentioned before we drove 2 hours to view it? We took the car to a mechanic and were told that the transmission was likely "slipping" and would need costly repairs. We knew something was wrong with the vehicle because it wouldn't accelerate properly.. Instead, it would rev high and jerk just prior to hitting 7000rpm. I know very little about cars but the issue was so obvious any driver would know that something was wrong. When this was mentioned to the dealership they ACTED totally surprised, as if they were unaware of this very obvious defect. (The salesman acted strangely, shooting up multiple red flags with his body language, tone of voice, and his "amnesia" when it came to specific details) The mechanic also showed us various parts under the hood that had be replaced improperly. There was a wood screw plugging a vacuum hose and a sensor just hanging loose with nothing to attach it to. The turbo pipe was smashed between other parts which likely contributed to the various issues under the hood. It was the mechanic's opinion that the vehicle was once heavily modified but those parts were removed prior to sale/repossession and it was just haphazardly thrown back together. He also stated that some crucial parts were missing and other parts were not correct for the model of vehicle. I understand that there will be issues with used cars. However, it is not acceptable to me that this dealer did not disclose any of these major issues with us before driving 120mi to view a very defective vehicle. When we asked to view a Carfax we were given a dirty look and were provided with one that stated that the vehicle had been titled and in their possession for 13months. When we asked them how long they had it, they stated that they only had it for between 4-6months. Riiiiight. One must also note that Auto Integrity rents out the vehicles they sell so these automobiles are titled as fleet vehicles (very obvious on a Carfax). We all know how people treat rentals, so imagine how trashed a rental car is from a seedy rental lot like this one. Auto Integrity only has a few cars on this lot, so one would safely assume that they would be familiar with the ones they have... ESPECIALLY when a car has such a major issue as a TRANSMISSION DEFECT. The mechanic told us the fix would be extremely costly and to definitely pass on the car. The worst thing a salesman can do is lie to a potential buyer. I would have rated this dealer much higher had they admitted that there were issues with this car (a 2005 Jetta GLI). However, it was extremely obvious that they were hiding something and all it took was a visit to a mechanic to confirm our suspicions. There is a reason these guys are NOT BBB APPROVED!!! They also do not offer ANY guarantee on their vehicles (not even 24hours) which should send up a huge red flag. Steer clear of Auto Integrity (such a misleading name don't you think?) and buy from dealerships that stand behind their vehicles and who actually do thorough and honest inspections on them prior to their sale. Remember: if it sounds too good to be true, it probably is!!

I had been in the market for a 2023 Volkswagen id.4. for about two months. Each time I would go to…read moresee the vehicle in person I would find that the vehicle had been in an accident and the repairs were not of good quality. I had just about given up on locating one that was not damaged. On Wednesday evening I stumbled across an online add from Crossroads Hyundai with the vehicle I was looking for with everything that I was wanting and at a fair price. On Thursday morning I made the trip from Denver to Loveland to see it in person. I was pleasantly surprised to find that there was no previous damage. My salesman ( Merick, ) was awesome. I was in the dealership a total of about 90 minutes. I drove my new car home at the end of the 90 minutes. I would recommend Crossroads Hyundai and Merich Parr as a salesman to anyone in the market for a new vehicle.

The employees are, for the most part, friendly and professional. Communication is prompt…read more Customer treatment in terms of waiting is considerably below acceptable. Expect a dark, sparsely furnished, dirty, dreary and windowless room with stained carpet. It is not what customers deserve.

Do not buy from this dealership. I am a single grandmother raising two young boys. I also have two…read moredisabled adults in my home. I desperately needed a vehicle and went to them for help I told them my needs and they sold me a Lemon. A 2019 Ford explorer I put $3,000 down and have made three payments on a vehicle I cannot even drive. The transmission went out the first night I got it. They took it back and fix that problem. Then a few days later the engine went out in the car. They had my car for over a month and said that they fixed that as well. After about a week the engine blew going down I-25. I had to pay 275.00 to have it towed home. They told me they had a solution for me. Which was getting me another car loan for another car but they said they couldn't give me legal advice on what to do with the car I already had. So they tried to stick me with the Ford explorer on top of a Dodge journey they were trying to get me to buy for $10,000. When I refused the offer, because I am a woman of little means they weren't nice anymore. Amy threatened to call the police on me and have me thrown off their lot. Amy told me she didn't care about my daughter with disabilities and didn't care how I got my car off the lot but if I didn't get it off the lot she was going to call the police on me. So here I am stuck with a car that don't run and a loan that I have to pay off with no car to drive. Please think twice about buying a vehicle from this company but they are crooks and take advantage of disabled people and children.

Sold me a car with a bad transmission without disclosing. When they offered to do a transmission…read moreflush, their mechanic used the wrong fluid, which damaged my transmission even further. I had terrible customer service from Amy in particular. They did not help fix this issue, and Amy straight up told me to stop contacting them regarding this issue.

We went on a Saturday afternoon and were attended by Brandon! He was super professional and…read morerelatable. We walked around and got a good feeling of the lot! He was super informative and helpful! We did purchase the car and I'm beyond satisfied with my purchase! Definitely appreciate all that Brandon did for us! Thanks.

Bought a car from them a couple months back and our sales lady told us that our registration was…read moregoing to be added to our cost, and we went to get our car registered and they didn't add it to anything, and we are left paying $400 for registration. Its bullshit we were lied to, and the dealership wasn't willing to help us in anyway.

I honestly wish I could give it a 0 Star. I was going to test drive a vehicle for my daughter and…read morehad been in contact with them for a couple of days. No one bothered to inform me that the vehicle was no longer available before I drove over an hour each way to Loveland. David sent me a couple of reminders about our appointment, and couldn't bother to let me know it was no longer there. He also said they'd have something comparable if it wasn't and there was nothing even close. Extremely frustrating. We will gladly take our business elsewhere.

Terrible experience after paying $800. Drove car off lot and brakes didn't work. Inexcusable safety…read morehazard. Do not recommend!