Broke down with a bad water pump at the Vienna exit on I-24 at 2:30 PM. Unable to get help from any…read morelocal repair shops (even with the help of AAA ) I asked my wife to try Marion Ill. as it looked bigger on the map. The first place we talked to was Top Notch Auto Repair. The boss was sure he could help us but maybe couldn't get to it until the next day which I said was fine. They got us towed in and back on the road in less than 3 hours! Flatbed driver, Tech and everyone were GREAT ! Back on the road by 5:30 PM and home to Wisconsin by midnight. Awesome Shop ! Thanks, Terry B.

Got a tire go flat in the middle of a 3 hour trip. Ended up being even more issues, but they were…read moreon top of it. They had us back on the road ASAP and even held on to our car for us while the weather was getting bad. Some of the best service I've ever had.

Had a flat, drove to town on a spare from a town 40 minutes away, went to Walmart to get it changed…read moreas this was the closest town with an open tire shop. They refused service saying the website is wrong and I should have known they close by 6 and not 7 like the website says. Bought a tire there (would not have if I could have helped it) and brought it here and they were able to get me set up and good to go. They were able to help me with my emergency and got me in right away. Would definitely recommend to people!

Had put diesel instead of unleaded in my truck. I went to this place and they charged me 1100.00 to…read morefix it. First I can't put fuel in my truck but at a snails pace, then I start using oil. This is the only shop that had opened up the engine. I called him and he recommended trading the truck in. What a bunch of crooks.

We were on a 5,200 mile trip in our RV and developed transmission issues in Mt Vernon. Mike and…read morethe M&M Transmission team were unbelievable. His expertise, advice, and generosity were beyond belief. Mike made sure we got back on the road as quickly as possible. Living in NC, I will probably never see Mike again, but I can truly say I have a friend in the transmission business. If you need transmission work in the Mt Vernon area, there is no one I would trust more.

Oh my goodness, my son and his girlfriend had the SAME scenario as Russell G. moving across country…read morefrom Idaho to Virginia. I was hesitant to give the details of same day service in an emergency but it happened again! UNHEARD OF to have it fixed in one day! I believe my son said the woman's name was Leanne that fought with the warranty company for them and GOT IT! I thought that we had hospitality here in the south but MOUNT VERNON, ILLINOIS has a GEM!!!! If I could give this company TEN stars I would do it. As a Mom, I was actually crying because I am so grateful to this company of hard working employees which is so rare to find. They would have had to either leave the truck & trailer to come home for work in her car, stay in a hotel or we would have had to drive him back to Illinois then come back again to Virginia. M&M Transmission...you are the best!!

This place and people are freaking awesome!!! Courteous, knowledgeable, respectful, committed to…read morethe job, reasonable, HONEST!!! My husband even mentioned how clean and welcoming the place is. Sarah is AHMAZING too. I'll recommend them to anyone that I can. I'll tell people who don't even need to know lol. I love when humans treat other humans as we all should! Perfection.

Great customer service. They got me back on the road. They came highly recommended and DID NOT…read moreDISAPPOINT! Thank you!

Gave me the best price in town on towing and repairs. He did almost twice the work for half the…read moreprice!! He is very knowledgeable and won't just over charge you on labor cost.

From the owner: Jim's Auto Service provides customers with the high-quality, affordable automobile repair, and…read moremaintenance services. We treat our customers how we would want to be treated by giving them a clear idea of the work that needs to be done, and a reasonable price for that service. We offer brake service & repair, diagnostics, air conditioning recharge & repair, transmissions repair & maintenance, tires, and engine services. We work on foreign and domestic vehicles, and we also offer towing services. Call today and let us work for you.

It wasn't perfect, but it worked out in the end! We had an…read moreemergency repair in Marion when the starter on my Jeep went out in the last leg of a 6 week, 6,000 western road trip. We had to be towed because the jeep would not start, and we didn't know the area so we relied on the tow truck driver for advice. He told us Hale's was a reliable family owned facility. The jeep was dropped off about 8:00 at night, and the tow driver took us to a nearby hotel. Hale's called early the next morning and we discussed the issue we were having. They took a few hours to check things over, and called with an estimate of cost and time. They said they would get on it right away because we were traveling through. The jeep was ready to go the following morning. However- less than 2 months later the starter went out again! My local repair shop fixed it (for about the same price and timing as we paid at Hale's.) I contacted Hale's about their warranty, and shipped the bad starter to them on a Friday morning. The following Tuesday I received a call from Hale's confirming that they would reimburse me for the total amount of the second repair, plus the parts and shipping cost to return the old starter. While I would have preferred not to have had two starter replacements in 2 months, Hale's lived up to their claim of "The Best Warranty in Marion!"

This place took two weeks to initially fix my car, messed up my radio, charged $129 for a single…read morerear light bulb replacement, and couldn't even install a windshield wiper properly the first time. In total, they overcharged me by about $435 in phony labor costs, including: 0.8 hours, or 48 minutes, just for a rear light bulb replacement, 1 hour for an oil change that shouldn't take more than 30 minutes, 1 hour for spark plugs that shouldn't take more than 20-30 minutes to replace, 1 hour for a transmission drain and fill on a v4 that shouldn't take more than 45 minutes, etc. I had to take the car back to reprogram a Tire Pressure Monitor System unit that they didn't program properly the first time and to attempt to reflash a radio that they screwed up when replacing the Body Control Module. The fixed the TPMS unit but not the radio. Then I had to take back the car again to fix a slapping windshield wiper. Then I had to take back the car a third time to replace a rear light bulb that they never caught on a full inspection, and I was charged $129 for. I thought that perhaps a socket was corroded or there was wiring work needed, but no, it was .8 hours of labor work (48 minutes) for labor that probably took 5 minutes. (Even worse, I specifically stated to Taylor that if a bulb was burned out on the left side of the vehicle that Hale's should replace the right side too to save on labor costs. Then when I called to pick up the car, they didn't tell me the price over the phone and Taylor stated that she "believed" that bulbs on both sides were replaced. When I brought up the discrepancy in person, she said that I would need another labor charge just go fix their error that they already charged me $129 for.) If all that wasn't enough, I actually had to call them twice for a pickup the first time they fixed the car because the driver didn't show up after 45 minutes. This review wouldn't post on Google reviews (which is constantly censored now), so I'm posting it here.

I took my 2005 Ford Escape in for rebuild July 2 2015 and was given a 3 yr warranty. I took my car…read morein on May 24, 2018 with reports that I had lost reverse and the other gears begin slipping. I received my car back on June 13 and was told the seal had been replaced. I return the car back to the shop on June 18 with reports that the slipping continued. I picked up the car, for the second time on June 27, being told that the bands had been adjusted. On June 28 , while driving on interstate 57, the transmission had a complete blowout, less than 24 hours after I pick it up from the shop. I called Clay's transmission and he told me to have it towed in there and He would see what was going on. The tow bill was $126. Six weeks later, on August 13, I receive my car back for the third time, having been told that the transmission had been completely re-built. I drove the car to St. Louis and back to Southern Illinois. When I parked the car everything had run fine. However, when I started the car up, there was a a clanking noise under the hood. I immediately shut the car off. My 32yr old son got out and looked under the car and had me restart it, the clanging noise stopped and one of the transmission bolts had fallen out. It was stripped and bent. I returned the car to clays Where he told me he could see oil leaking out and they would look at it again. August 22 I returned my car to the shop for the fourth time. It was not available to pick up until after Labor Day. When I picked up the car, the owner and I discussed the tow bill. After going back and forth he finally agreed he would pay the tow bill. It is now November 2. I called my towing company, who said clays transmission had called him and said he would be sending a check in the mail, but they had never received it. I contacted clays transmission and spoke with the owner who told me once again, " I will take care of it, but it just slipped my mind" I'm giving this company a 2 rating because they can do good transmission repair, but 1. The tow bill hasn't been taken care of and it had been 2 months since I picked up my car 2. The stripped transmission bolt was shoddy workmanship( it had been taken in and out too many times. 3. The drivers window will only go halfway down now, ( this happens because the door gets slammed to hard and breaks the plastic pieces on the inside. 4. I have not received one piece of paper ( receipt) showing the work done on my car. Now it's August 2019 and guess what!!!! My transmission slipping going into 3rd gear. I've babied this car so much trying to get it to last as long as possible. The other update is once I contacted the Better business bureau 3 months after I had gotten my car back, Scott( the manager of clays transmission ) did go over and take car of the tow bill.

I don't recommend this place. They say they will have your car done in X amount of days. I call for…read morean update "Oh it'll be done next week" 1 month later, they still have my car. Very aggravating.

I recently purchased tires from Tire Rack and initially sent the tires to a shop in Marion that was…read moreconnected with Tire Rack. After 3 interactions, none of which were positive or professional, I contacted Best One in Harrisburg to have them installed. Tim and the guys at Best One were super friendly and took care of installing the tires right away. I am exceptionally pleased with the friendly service and quality work. I'll be back for sure!!

After purchasing a car through Carvana, I suspected the tires needed replacing. Tim and the team…read moreat BestOne helped confirm the issue with the tires and worked with myself and the warranty company to replace the tires. Very helpful and friendly service.