The team worked fast and changed the oil well. [[HIGHLIGHT]]They were friendly and kind.[[ENDHIGHLIGHT]] It was also nice that you can stay in your vehicle the whole time. The oil change did take a while partially due to them pumping/draining for quite some time, then they have to queue the oil bottles for double check before putting it in your car and then waiting for a admin to ask about upgrading/ filter change. Definitely not 30 minutes, it took a little over an hour so bring a book. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Bellevue, Washington

[[HIGHLIGHT]]I wanna throw a shout out to the team at Valvoline for doing a solid five star job.[[ENDHIGHLIGHT]] I appreciate it there expedited service and expertise as well as their friendly demeanor.[[HIGHLIGHT]]Had an especially solid experience with Miguel and Zak and their female team member whose name I couldn't see, but started with an A.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They gave me an experience that will definitely make me come back.[[ENDHIGHLIGHT]] I appreciated the heads up that I had a reusable air filter and that they offered to give it to me to rinse out at home and reinstall at a later day well installing a fresh one for me for the meantime. [[HIGHLIGHT]]Five star service and they deserve a raise![[ENDHIGHLIGHT]] Mahalo! read more

[[HIGHLIGHT]]Always an amazing experience there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The crew is always very helpful.[[ENDHIGHLIGHT]] Alex is the manager and comes through and makes sure everything is done correctly. Will never go elsewhere to get my services done. "TOP NOTCH SERVICE!" read more

[[HIGHLIGHT]]Overall reliable experience and friendly service for oil changes.[[ENDHIGHLIGHT]] I prefer coming to Valvoline over Jiffy Lube because they're often way friendlier and have better discounts. I called ahead for a quote and was able to use a $15 off coupon. Took off one star because there was quite a long wait midday (just over an hour), and they were out of washer fluid. read more

Omgoodness. I should've checked the reviews but I had a Groupon so ‍ came on a Sunday and [[HIGHLIGHT]]I had called beforehand asking if they could take me if I came at 5:30Pm. They close at 6. They said they'll accept anyone as long as you come before 6.[[ENDHIGHLIGHT]] Initially a team member told me it would be around 10 more minutes for the car in front of me (actually was 50 minutes). Total time: 5:30pm-7:10 for an oil change. Absolutely ridiculous. Anthony the manager has zero management skills. Literally, 3 open bays and 1 guy per bay. I asked them to check tire pressure DURING the oil change to save time. The manager said he doesn't have guys available who some guys are literally just standing there with idle time as they're waiting on oils being changed. [[HIGHLIGHT]]It's not only the fact that it took so long but I told the Anthony he needs to tell his crew not to tell customers misleading times.[[ENDHIGHLIGHT]] One team member said it'll be 30 mins and even had the audacity to say "it'll be even faster since you have me doing it." *eyeroll* what a joke!!!!! I supposedly got a $20 discount for next oil change but let me tell you: save yourself a lot of pain and don't come here even if you get $20 or a Groupon! These negative yelp reviews aren't lies. It's 2-3 stars for a reason. Why do you think they need Groupons and put a sign inside that says "give us a 5 star rating" and take our survey. This place is a joke. Management seriously needs help. 100% honest review here. The 5 star reviews sound sketchy. Idk if they're giving customers discounts for 5 star reviews. Seriously be careful.! read more

[[HIGHLIGHT]]I had an awesome experience at the Valvoline in Bellevue thanks to Jack and the entire customer service team.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]From the moment I pulled in, they were friendly, communicative, and totally on top of things.[[ENDHIGHLIGHT]] Jack walked me through every step, explained what my car needed without any pressure, and made the whole visit quick and easy. [[HIGHLIGHT]]It's rare to find a team that's both efficient and genuinely kind, but these guys nailed it.[[ENDHIGHLIGHT]] If you want great service from people who actually care, this is the place to go. Highly recommend! read more

I have many complaints with the Bellevue Valvoline: - I got overcharged $15.39 for extra oil when I never agreed to that. - Mechanic tried to upsell me for a $180 Transmission oil change when my car doesn't need it (I literally replaced it 6 months ago) - Took 2 hours (1 hour for waiting, 1 hour for the full synthetic oil change) - Mechanics did not do some of the maintenance checks that are included for free in the oil change purchase such as Tire Pressure. [[HIGHLIGHT]]Overall, as a customer, I feel taken advantage and misled. I'm not an idiot and they tried to overcharge me with stuff my car doesn't need and they didn't do the proper checks on my car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Absolutely ridiculous experience considering the 1 hour wait as well.[[ENDHIGHLIGHT]] read more

I don't understand all the negative reviews. Maybe I caught them on a good day. [[HIGHLIGHT]]I had a positive experience.[[ENDHIGHLIGHT]] I got my oil changed and my tire pressure checked. Everything you expect from an oil change place. [[HIGHLIGHT]]The technicians were friendly and offered me options.[[ENDHIGHLIGHT]] The shop was clean and well maintained. The only negative was the wait time and that was because there were lots of customers. Based on today's experience I would return. read more

DO NOT RECOMMEND! After 30 min wait outside, I pulled in bay #2 at 2:03pm They put some fluids and left me waiting. After 25 min someone asked to flush the cooling system for $140. I refused. I was left alone again- all guys were serving the cars around me, including one that just pulled in [[HIGHLIGHT]]At 2:43 I approached the manager He said only a few words-I don't know[[ENDHIGHLIGHT]].... After I refused to pay he woke up and my car was served for only 10 minutes.. I left at 2:47 Would you like to have this experience. I don't think so..... read more

Went here as my usual spot kept being way booked and it was passed time for my cars oil change. Rolled right in with no appointment needed, had some very nice tech's greet me and asked me about car the services I was asking for. A very young-looking team, but professional. The team quickly went to work on my car, one young man examining for other possible issues while the other began the actual service change. So true to advertised, the whole thing took 15 minutes, give or take. No need to even get out of your car. It may have helped that I was at the time, only person getting service in the bays. I appreciate the speed and professionalism. I'd consider coming back especially to save time. Only critique I have is that the service is a little more expensive than my usual spot. Other than that, Valvoline is A-ok. read more

I saw all the negative reviews and wanted to post a contrary experience. My wife's check engine light/you have no oil indicator popped on mid journey. They took great care of her. They needed some different parts to get the job done and ran an errand to acquire them. They got the car straight and got her on her way without a fuss. A good review is the least I could do - thanks guys. read more

This is my usual place for oil changes. Always a great job, [[HIGHLIGHT]]they communicate really well[[ENDHIGHLIGHT]], super professional, and quick. read more

Don't go to this place if you have a skid plate they suggest their customers to get rid of their skid plates and it can damage their cars and can ruin their engine or who knows what else everything that the skid plate protects I've gone here for about a year I have a 2021 handa crv I thought maybe it's a honest mistake but then it kept happening after each oil change my skid plate falls off and I kept asking them to put it on correctly and to put it back on properly and it ruins the car that they don't take accountability for and a couple months ago was my last straw when it fell from them not putting it on correctly as I was driving and it's a driving hazard and dangerous for you and other drivers and your car and it crumpled my skid plate completely and handa had to replace my whole skid plate that costed $600 to replace all because vavoline does not know anything about skid plates so if you have a skid plate on your car on any model or make if your car don't go here they can put a big price tag to your wallet. read more

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[[HIGHLIGHT]]They estimated a 20-25 minute wait. They were off by 40 minutes![[ENDHIGHLIGHT]] Sitting in line for an hour and their entrance is so small I am now stuck with half a dozen other cars all crammed in. Really lousy. read more

[[HIGHLIGHT]]Absolutely the worst experience ever at Valvoline, and I'll never go back.[[ENDHIGHLIGHT]] Over 90 minutes waiting to just get in a bay. [[HIGHLIGHT]]Had to ask to have my air filter and tire pressure checked, and was greeted with total attitude the entire time.[[ENDHIGHLIGHT]] Then, within minutes of leaving the bay, the check engine light comes on, and the car stalls and shuts off. I went back, and Issac plugged in some device to check error codes, came back with nothing, and sent me on my way. [[HIGHLIGHT]]Total disrespect and said there was nothing he could do. Offered no guidance or ideas and walked off.[[ENDHIGHLIGHT]] Never again. Now the car is at the dealer getting serviced, and a total inconvenience, and I had to pay $150.00 for the oil change, plus towing fee, and now a dealer fee.....thanks, Valvoline. read more

[[HIGHLIGHT]]Bad experience waited for 2 hrs and nobody said anything then finally I was about to be next and one of them came to me saying they run out of oil why didn't say anything at the beginning that's so ridiculous[[ENDHIGHLIGHT]]. Not recommended. At least they should let customers know what's going on.. read more

So far they seem quite thorough, I picked the wrong time of day for an oil change though. read more

Valvoline Instant Oil Change - Employee at work. - Oil Change Stations Near Me - Bellevue, Washington

You know when you're at the grocery store or a drive thru with multi lanes, and you always seem to pick the wrong line as you watch other people who chose other lines go through faster then you do? Well, I picked right today! By far the fastest line, lane 1, hehehe. This place always seems to invoke a review from me every time I visit. Today, may be a defensive post for the business as I suspect there MIGHT be a few pissed off customers who chose the wrong lane. Day after Turkey Day (today) my oil level is at 15%, perfect timing, Valvoline sent me a 20% off coupon (they are really good at that) so I hopped on over. First time ever, I barely could get into the driveway as cars were lined up. Bad timing, holidays or something I had no qualms about it. Perfect time to do some reading and lol'ing on tiktok. All 3 lanes were filled, 3 cars deep. The person in front of me decided to move forward to hover over lanes 2 and 3 (good choice it would seem), so I made the commitment to lane 1 with 2 cars in front of me. Boy.......that first car took 30 minutes, 2nd car took 25 + I waited another 10 minutes before being able to choose lane 1. DANG! thats an hour before getting into the bay! My car took 22 minutes. Straight oil change only. The car in front of me that hovered on lane 2,3 took lane 3 and was still one car back when I drove out and finished! Perhaps those other lanes just had additional things being done but things like changing and air filter is like 30 seconds. Manager told me they were understaffed today, I counted 6 or 7 people up top, who knows how many underground. He was very courteous, professional, friendly and knew about customer service and care behavior knowing some people might be getting mad. Once you drive in and committed with this many cars, you're committed, trapped unless you're on the lane 3 and can go around and out. I thought the manager did a great job trying to be empathetic. This time they have a new contraption (pictured) that kept me intrigued like a baby in a crib, staring endlessly at this thing while it took out the old oil. They have a good thing going here, and my car always drives smoother after every oil change. I also never check my tire pressure, until every oil change and they always hook me up with the right PSI. Quality first and I have no problem waiting. But next time if I see the driveway full like that, I'm skipping and returning another day :) read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Bellevue, Washington

This review specifically addresses my experience at this particular Valvoline location, as I've had decent experiences at others. Unfortunately, this visit was by far the most frustrating. The staff seemed overwhelmed and extremely disorganized. They didn't know who had checked my tires--or even if anyone had checked them--or whether the battery had been inspected. At one point, they even asked me if I had seen anyone check my tires. When it was finally time for my oil change, one of the workers spilled oil inside my car. Instead of owning up to it, they kept wiping it down and nervously asking coworkers if it was "okay," clearly trying to play it off. To make matters worse, they removed my air filter, left it out, and kept debating among themselves whether they should recommend replacing it. The worst part of the experience was their blatant attempt to upsell me on a $129 service that wasn't appropriate for my car. They "highly recommended" a service meant for vehicles with over 100,000 miles (mine has 60,000) or over 10 years old (mine is eight). When I asked to take a photo of the screen showing the recommendation so I could consult a mechanic, they refused, saying it would be included on my bill. It wasn't. After waiting over 45 minutes for a service that felt rushed, disorganized, and untrustworthy, I left feeling completely disappointed. I'm not even confident that all the necessary services were completed. Save yourself the frustration--go elsewhere, even if it costs more. This location is simply not worth it. read more

[[HIGHLIGHT]]Absolute shocker and untrained staff.[[ENDHIGHLIGHT]] The operator connected the negative to positive, blowing up a bunch of fuses, car did not start, held at the garage for 24+ hrs and even then did not get the fuse to fix the music system and speakers. These are such Rookie mistakes for a Branded store. They tried their best but seemed they're just not trained. I was given a complete waiver on the charges but will never be back. It needed 2 mins to get the rest of the fuses changed that I did myself after a simple Microsoft Copilot prompt. read more

They average 1hr per car so bring a tent and a meal plan because if theres 3 cars ahead of u you'll be there all day. $75 an oil change is a good price somehow during this recession so its still a cheap option. They need a few seasoned adults here, the kids are nice but come on read more

I could not recommend Valvoline Instant Oil Change more. I went in to get my oil changed and not only did they refill my oil, but they also checked my tires, filters, & multiple other things. [[HIGHLIGHT]]They provided a list of services that they recommended I get checked at some point in the future, but there was absolutely no pressure to do any additional services at the current moment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I specifically wanted to thank MICHAEL WILLIAMS. He was professional, extremely helpful, demonstrated exceptional expertise, and truly went above and beyond with every part of the process[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He took the time to explain everything, and he was completely transparent, so there were no surprise charges[[ENDHIGHLIGHT]]. I have the utmost trust in Valvoline! Exceptional and Remarkable experience! read more

Waited for over an hour to get oil change. Forget about 15 minutes service because it doesn't exist. They were taking about 45-55 minutes per car. Very dissatisfied with the service that they "advertise". read more

Scammers! Charged me and said they were giving me an oil change, only to change the oil myself a couple hours after.. the oil is at least 6 months old. That means Valvoline has lied to me, charged me for incomplete work, and seriously jeapordized my car and my safety-- not once, but just now 9/2023 and 3/2023. Twice in a row. It's too bad I just caught on to what they've been doing. Scams, cons, lousy workers too. These guys need to get the h*ll out of Bellevue, before a manual intervention. read more

Valvoline Instant Oil Change - This is how the "new oil" looked.. 2 hours after a valvoline fake oil change!!! - Oil Change Stations Near Me - Bellevue, Washington

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Disappointed with how long we were here for. Waited 45 minutes before we were able to drive in for the oil change and then the oil change itself took at least 45 minutes. We were told the oil changes were taking 20 minutes. They then decided to see how fast they could change someone's oil - got them in & out in 8 minutes. There seems to be enough employees here, but too many people sitting around chatting & not working. A friend showed up and all employees ran out to say hi and left every vehicle/customer waiting. We will not be back. Didn't expect to spend 2 hours getting my cars oil changed. read more

After reaching out over a week ago via email with your requested info to rectify the situation, I still haven't had any response.. Edited to add one month after this original post: Valvoline never responded to my email and never attempted to rectify this matter. Their above response seems like it was just to try to convince the Yelp Reader there's still hope for them--spoiler alert: there's not. read more

Best oil change service I've ever been to. These guys are honest and fair too! I came back way too soon for an oil change again and to save me money the guy servicing me took a look at all my stuff under the hood and didn't want to take advantage of me and told me to be honest your looking tip top still. No need to spend money on another oil change already and to come back at another time. I was so appreciative of that. It's been a long time since I've had an honest person not trying to take advantage of me and actually try to help me SAVE money rather then not caring and taking my money. I appreciate it so much to all of you guys service technicians to the management. Thanks! Have a great holiday weekend read more

Valvoline Instant Oil Change - Valvoline oil change shop - Oil Change Stations Near Me - Bellevue, Washington

Garrett was professional, kind and amazing!! My husband was a complete jerk to him and I sincerely apologize and appreciate Garrett's patience. A thousand 5 stars to him and the whole team. Again I'm so sorry for my husband's behavior. You all are great!! read more

Urgh had one car in front of me (pulled almost at the same time) and took about 50 mins for to get mine done. Would not go back. Their sales tactic for quick service is bogus. read more

This place sucks. Waited two hours for my oil change with only two cars in my bay ahead of me. Looks like understaffed with new inexperienced staff. Don't come here and not sure about their competence. read more

Three lanes, all full. They advertise oil changes in "about 15 minutes." I have been waiting over an hour just to have my car checked and there was only 2 cars in front of me getting an oil change. Still waiting as I post this. Slowest location i have ever been. Each car is taking 40 minutes. Needless to say I will not be coming back. read more

Valvoline Instant Oil Change - False advertisement - Oil Change Stations Near Me - Bellevue, Washington

No issues with oil change, however I had them do a trannie flush and they way overfilled it. This PERMANENTLY DAMAGED my transmission. When I went back to have them remove some of the fluid. The incredibly stupid manager on duty told me that the shifting problem was caused from the flush "washing away the metal from the gears, I've seen it before". Now do you want someone that dumb even doing an oil change? I'm now looking at about a $2,000 repair job because of this shops incompetence . read more

Transmission oil change. The mechanic left a shop towel in the transmission filter. Poor and unacceptable service. I will not be back again This was very unfortunate for me. read more

I used my lunch hour to get an oil change. There are 3 lines and I picked one randomly since each line had 1 car in the service garage. After waiting for 20mins, a white car pull up to the next line and after another 15mins, he was in the service garage and I'm still waiting. The rep was still talking to the car in front of me and it's been at least 1hrs of talking before they started servicing the car. The white car spent 40mins and left and I'm still waiting! [[HIGHLIGHT]]I was not happy. I got out and told them that I've been waiting for almost 2hrs in the freezing cold car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The service guy was courteous and offered me 20% off additional services.[[ENDHIGHLIGHT]] The manager said they are short staff because one of his guy died. I told him I'm sorry but someone should at least tell me why it's taking me so long especially since I was in line before the white car was done and I'm still waiting. The line up is not efficient. Customer should get a number and be on a first come first serve basis. And the cars should be inspected and owners informed of what they need while they are waiting. Due to the outdated process, everyone suffers. read more

Been here twice but probably won't come back because of the time. They have a sign that says 15 minute service but I haven't seen it. Both times I waited 45-60 minutes before they even took my car and then it took an hour. So I was here for almost 2 hours which I do not think is good. There really isn't anything "instant" about this place. There weren't even a lot of cars in front of me. I did see people after me kind of cutting in line too, there wasn't a semblance of a line and no one at the place was doing anything about it. I think the prices are good but there are a lot of other options in the area. I absolutely hate getting my oil changed because I don't think waiting for 2 hours is right but there are other places that do it much faster. This place does not do it in 15 minutes, not sure why they have that sign up. read more

Please don't give them your money!! Zero stars!!! Not only did this location mess up my oil change once they did TWICE which resulted in my car having issues and then costing me 1200$. FYI if you're going to take your car in to get a diagnostic because Valvoline messes up your car MAKE SURE you let them come see for themselves they don't know know how to do their own job or else they'll deny your claim!!!!! Thanks for nothing, you guys are so awesome for trying to scam customers out of the money they paid you to do for a service they didn't even receive correctly. Your "technicians" are poorly trained and the managers are jokes. read more

Slowest oil change place in earth. They need to stop claiming 15minute when it takes an hour per vehicle. Don't go here

Super lit actually. I found a coupon for 50% off so I decided to pull up. It was super fast. There was no wait, I didn't need to get out of the car and there was minimal questions. So much better than Jiffy Lube. And the price before discount was 53 for an oil change. I've noticed that from my car it is more than $60 everywhere else without discount so if that's the case, [[HIGHLIGHT]]I will be coming back here because they were cool and nice.[[ENDHIGHLIGHT]] read more

David did a fantastic job with my vehicle! I drive from Bainbridge Island every time I need an oil change because you can see the accountability from each of the team members there! Special recognition to David last week as I was struggling with a Groupon. read more

Took my Prius into the Valvoline shop at 34724 Pacific Highway South, Federal Way on 10/29/20 for an oil change. They recommended that the air filter be changed as well, which I said OK. A few minutes after leaving I got a message on my cars screen that something was wrong with my hybrid system. A few seconds later the engine stopped. I thought it shouldn't be because of the oil change, it must be something else. Not knowing what was wrong with my car, I called the Toyota dealer who said that I would need to have it tow in to the shop and they would look at it. When I pick up my car the next day at the dealer they said that someone had taken off the air intake hose was not attached correctly. They asked if I had changed the filter, I told them that Valvoline Instant Oil Change in Federal Way had. The Toyota dealer reattached the intake hose and reset the sensors. So, because Valvoline Instant Oil Change did not correctly attached the intake hose, my car shut down. I told Gilby (the supervisor in charge at Valvoline Instant Oil Change in Federal Way) about it and gave him a copy to the Toyota dealer's bill. He said someone would contact me within 3 to 5 business days to reimburse me for the repairs needed because they didn't do their job correctly. 8 days after the incident I hadn't heard anything from anyone from Valvoline, I called and take to Gilby again, who referred me to the manager Brett. Brett told me that they would NOT reimburse me for anything. Since I didn't call them first. At the time it happened I had no idea the problem was caused my the Valvoline shop. I've never had an issue after getting an oil change anywhere, ever, it's just an oil change and air filter replacement, not that hard to do. I found out from the dealer that the problem was solely caused by the Valvoline shop not attaching the intake hose correctly. I will NEVER go back to Valvoline. I strongly DO NOT recommend anyone taking their car to Valvoline Bob read more