This was literally the most horrific oil change experience I've ever had. They essentially told me I didn't know what I was talking about with the kind of oil I was getting in another state, and were very loudly talking about how they dislike working on my kind of car (Hyundai Tucson) and how they've "only ever done one of these before" and the technician under my car was asking for help the whole time and had to call another shop to have them talk her through it. I asked the other tech to please go make sure everything was okay and he still never went down to double check and they tried to show me a couple of things but I was sincerely so flustered from them saying the whole time that they barely know how to "do these on my car". I was then told it was one price and then it jumped even more at the end. They also didn't reset my oil change service meter on my car so it still started saying I need it serviced. Literally will never be back here and I was such a loyal GM customer in CO and I hope I can save someone else some grief. read more

Always great, fast service. Just had my cabin filter, oil changed, and differential fluid flushed. Thank you!

I have used this station to change my oil in both my vehicles for years. Today I brought my dodge vehicle in for an oil change and a transmission flush. I was told they don't flush transmissions in my model of car. Even though they did it a few years ago. Then when wanting my oil change the employee told me they don't have an oil filter for my dodge vehicle. Really??? I was wondering why no one else was there at that station. I think I know now. I won't be back! read more

Quick and efficient service.Ish and Kendrick were friendly and have excellent customer service. Definitely going back on this location for our future oil changes. J. Payo read more

Easy in and out, friendly staff and fair price! Very helpful. Check of lights and system. Gave quote and treated me great! read more

Grease Monkey - Working hard! - Auto Repair Near Me - Burien, Washington

Went in for routine oil change. Brian, Jason, and Trace did an excellent job and were courteous and professional! I was in and out in under 20 minutes! Highly recommend!! read more

Been going here for years for both cars for oil changes. The staff is nice and they maintain the cars well. Also great to stop in a get fluids checked and topped off. read more

I brought my car in for an oil change and, afterward, when I discovered that the car was leaking oil, they were extremely accommodating and resolved the issue, no questions asked. 10/10 would recommend! read more

I had an oil change done and the staff was nice but ignored some stuff i said. I also had a coupon i was going to use from the website specific to the store , and they completely underminded and CHARGED ME FULL PRICE. even though the guy looked at it and acknowledged it. THEN they had last minute told me they sent the receipt to my email so i didn't see the charge until after i fully left and this place is on an awkward corner so i didn't go back. Communication is not good and it felt like i got scammed. Don't recommend. read more

This place is my new and hopefully last oil change and maintenance garage. I have taken two SUVs and a truck there now and have always had quick, and maybe more importantly thorough service. Fair and honest service is not always easy to find but the guys here do that. I like being able to show up and be out quickly. read more

They lied to me. When I pulled in the guy at the computer told me the price. I asked if that was for conventional or synthetic. He told me my vehicle didn't take conventional. Not only is that an outright lie, but I have been getting conventional oil at another better Grease Monkey for years prior to going to this one. While changing the oil there were 6 guys just standing around the car. Service was gruff and unfriendly. But at least it was quick, and they have a coupon on their website. I have no intention of going back to this location. read more

Robbing at this Grease Monkey location was kind, efficient and helpful. He let me know that my tires were filled with nitrogen rather than compressed air and it helped me resolve my ongoing issue with my tire pressure sensor. Also gave me a $10 discount on my oil change, which was unexpected and very welcome. I really appreciate the folks here and would recommend if you're in the neighborhood. read more

I got there it 5:39. I know an owl change takes 15 mins at the most and thats with trainees, and they turned me away. Well one guy with dark straight hair put in a slow hung pony tail. You had 21 minutes before u closed you could have done my oil change and cleaned the floors and still been out before 6 pm​ read more

Needed an oil change and they were quick and kind !! Austin did my oil change and I would definitely come back. Car is running great and they didn't try to sell my anything like the last place I went to get my oil changed lol. Great service, thanks Austin :) read more

they were fast so i gave them a good review until i got home and checked my filter i was charged or they did not even change you see i sign all my oil filter so i will know if they do there job they did not will contact corp offices soon as can also post on face book and others read more

I have used this location many times over the years as I used to live just down the street. I now live eighteen miles away and still go here because they care about servicing your car, being fair and want your return business. I was in and out in about fifteen minutes for a lube oil and filter, no fuss, no muss, no hard sell on stuff I don't need. Service reps are super friendly and efficient, I cannot reccomend them enough! read more

We had a wonderful experience, it was extremely quick. Like walked across the street for a coffee and walked back and the car was done, quick. Everyone we dealt with was more than polite. We paid $50 for an oil change without any specials/coupons and that was very comparable to the dealership we usually go to. With coupons it would probably be less. So based on previous reviews I am guessing they are doing a bit of damage control at this place and are trying very hard to rectify the negative reviews. I would say give them a shot. We dealt with Kevin, Sean and Jaron and they did a wonderful job. Thank you. read more

False Advertising. Value pack cupon worth $23.99 is not for them... For some reason it's only worth $20.00 and charge you extra because they put a sign on the door saying that they will be charging $3 more dollars... Didn't vacuum inside, didn't clean windows, didn't check tire pressure I can keep going. Will Not Go Back! read more

Horrible and without consideration! It was all good until they ripped off my door handle and just gave me my car nonchalantly as if it was just like that. Apparently the Incredible Hulk works there and his super human strength just ripped my door handle off. They just left the door handle on the seat. The lack of thought to even mention what had occurred was what ruined it all here...otherwise it was like any other oil change. read more

Grease Monkey - My broken door handle. - Auto Repair Near Me - Burien, Washington

First timer, surprisingly great experience, totally satisfied with the efficient, professional, mannerisms of Roby and his brother. They recommended service options with timelines. Their integrity speaks for itself. read more

My car is older and started to make some serious noise. I had taken it in for an oil change and they recommended using EXP additive. They said my engine has some issues where it was going to need to be replaced but the EXP would help prolong the life.This is amazing stuff. My engine is still going and I've been using the EXP at every oil change for almost 2 years. Kevin and his staff are so amazing and I don't like to go anywhere else. read more

Had an oil change this last week. Returned to clear up a couple issues. Found out new staff and manager there. Keith was fantastic on dealing with issues, went extra miles ( literally) to fetch a part they did not have in stock and was just extremely attentive . No questions.. just ready to fix the problem and gain a satisfied, repeat customer. He succeeded read more

I have an older vehicle and the crew here are terrific. They don't try to sell me on anything I don't need and they have always been courteous and friendly. I have to say I never take my car anywhere else and this is a bit out of my way. Thanks to all who work here. read more

Very quick and professional service. The mechanic Juran is super nice and efficient. Very friendly and helpful. I would definitely go back again and recommend this location for your oil change. read more

Got right in for oil change on our truck. They were very nice, facility was clean, and they took care of the oil change quickly,efficiently,and for a reasonable price! read more

I was on a mission for an oil change. After doing some research and comparison between Grease Monkey and that other oil change place, I decided that I'll trust Grease Monkey once again. I've been to their Federal Way location a number of times and have yet to have a bad experience. The manager, Angela, is great! I wanted to have my fuel filter changed and they did not have one in stock so she offered me a discount if I come back when they do have it. And they vacuumed my car. AND the oil change was $45 for Mobil 1 oil. That's how great my experience was :) read more

Grease Monkey - Auto Repair Near Me - Burien, Washington

This used to be my go to place for oil changes, now it is my get out! place. I took my almost 20 year old Intrepid in and had the pleasure of sitting in it for a good 5 minutes, without an employee in sight, waiting behind two cars with their hoods up for some direction on which bay they wanted me to go to. In the 3 years I had been going here I never waited more than 30 seconds before someone hustled out to ask me what I needed. I was finally greeted by an unfamiliar face, that I later learned was the new assistant manager. After asking me what I wanted, he immediately asked if I was interested in new wiper blades! Ummmm - it's 80 degrees out, and you are already trying to sell me on wipers? Once I get inside the waiting area, I find out the location is under new management. The wait time monitors are turned off, looks like no one will be getting any discounts for long wait times today! The lackadaisical pace of the manager and assistant manager gave me a clue that I should settle in. However! It wasn't long before the assistant manager came out to show me some fluid smears that were supposedly from my transmission fluid and power steering, as well as a smear of fluid with the color they were "supposed to be". "Someone has put the incorrect fluid in your car, maybe it was you or your husband?" Excuse me?!?Hmmmmm- hasn't this practice of fluid smears on paper been outlawed in other states? Doesn't the fluid change color over time? Isn't your business the only one that has put fluid in my car the past 3 years? And you want to charge me an extra $140 to "fix" it? But wait- there's more!!! My radiator cap seems to not be sealing well and the fluid in there is low. Can we fill that up and get you a new cap? Only another 20 bucks or so... But I just had a new radiator put in my car. "Well the radiator cap is from the reservoir not the radiator itself." Wouldn't my mechanic have noticed that? "Apparently not" Why am I suddenly smelling someone's tuna sandwich in my old beloved Grease Monkey? Oh! It's actually the fishy smell emanating from the new management! In the past, fluid top offs were part of my full service oil change- not today! Thank you baby Jesus, I finally got out of there before I was sold a new rear view mirror or I might have missed seeing the new management as I drove away! My only regret is that I never took the time to write a positive review for the old management. I always felt I was treated respectfully and never did they attempt to upsell me. In fact, they took time to show me how to take care of some things on my own- like checking my transmission fluid! Haha! Thank you old management and good riddance new management!!! read more

Amazing service! Every time I visit grease monkey my truck gets what it needs and the crew is professional and polite.

I stopped in early in the morning after picking up a friend from seatac. Mark, the owner was there and truly understands customer service. He was attentive and friendly. He gave me some tips on camping and his guys got me back on the road within 20 minutes. His guys also checked my Check Engine light and determined it was something minor. They also replaced my license plate light bulb. read more

This was a very good experience. The manager, Kevin did a great job and even drove to O'Reilly's to pick up a needed part. Very professional technicians, they stayed on time, were considerate of my time constraints and followed up with first rate results. read more

I got a flat tire on my way to work and after a broken air machine at the gas station, I limped to Grease Monkey. They were so quick to figure things out for me, even though I wasn't here for oil change services. Turns out my tire has a side wall split and needed to be replaced and wouldn't hold air because the tire was off the rim too much. I also have aftermarket wheels and didn't have a key for them. Isabel came to my rescue: called her boyfriend and asked him to drive over cause they had that particular rim key at home. She offered me water and chocolate to make me feel better (it worked). When her bf got there, she switched my front tire to the back because I have a front wheel drive car and put my spare on. Her and her bf were so happy to help, it was amazing. I am so thankful!! WAY above and beyond!! Thank you a thousand times to you both! read more

Got a full service oil service for my truck. They said they filled the windshield fluid and that the radiator was full. But when I got home and checked, both needed to be filled. Disappointed that they say they do the work but dont. Happend before at this location. Ive decided to go to another place next time. read more

NO Stars. At Grease Monkey Normandy Park the Motto IS: THE CUSTOMER IS ALWAYS WRONG!!! Kevin -MGR if you are reading this I have lived in Normandy Park for over 21 years. Have got my oil changed at Grease Monkey many many times. Today your employee Shawn made sure I will never return. Basically when I questioned why I paid $43.88 for Labor, vacuum (which not performed under the floor mats) fluids and window wash...first statement "GET OUT OF MY FACE..I TOLD YOU THE PRICE AND I GOT YOU ON CAMERA". WOW.. I am in the service business and when the customer is called an Assh*le it is not what customer service is about. Kevin --if Shawn is your lead on a busy SAT good luck. To everyone--make the drive into Burien where Pit Stop changes your oil and services your car at a fair price. Grease Monkey NP is a rip off AND NO ONE SHOULD PUT UP with a foul and disgusting employee like Shawn. I read the other reviews and Manager Kev...YOU GOT TROUBLES, BRO. I know your District MGR AND HE IS BY NEXT EMAIL read more

I LOVE this quick lube shop!! I was greeted as soon as I pulled in to the parking lot by Alex with a big smile who immediately made me feel valued as a customer by asking how my day was going and then proceeded to get my information he also did not make me feel like it was do or die on their most expensive oil NO PREASURE I love it after they checked me in he returned to tell me what services he reccomend and explained to me perfect enough for even me to understand why I should do the services this guy is good extremely professional and seems to actually care about the customers that come into this shop when everything was done and them manager came in just as professional as Alex i wish i would have got his name as well thanks you guys are awesome I am looking forward to my next oil change here read more

I had a great experience with this shop. Stopped in for an oil change and found myself a nice little mechanic shop. Kevin, the manager, was extremely helpful. The two techs on-duty, Shane and Jaron, are extremely knowledgeable and helpful. They even taught me things about my car's specific needs than I had any idea about while they were working on my car. I can't say enough about the friendly staff and knowledgeable team. I'm going to use this shop more. read more

Dont go here, they take advantage young female adult. My granddaughter went in for a 49.99 synthetic oil change and when they were done they charged her $95. She paid not knowing what else to do. My son was at work but on the phone with her when she told them what she wanted, it's what he told her to say. They responded with oh were sorry must have been a misunderstanding. They said she needs a tranny flush I wouldn't go there to them ever again. When my son called them to confront on their fee they offered him a 10% discount on his ject service. Are they serious. Not only did they loose his business and our families but his business fleet of trucks. They dont care. Just beware they will take advantage of you if they think they can! read more

I normally do not write reviews but the crew needs to be mentioned for the excellent service I recieved. I needed routine oil change thought id give Grease Monkey a try. Max acknowledged me as soon as i drove in and went over the options i had to choose from. After choosing the service i wanted i sat in the waiting area thinking i would be there for a while. But much to my surprise it was really quick. Kevin showed me my cars air filters and explained to me the importance of a clean filter told me they checked my lights and all were in working order He walked back into the shop And before i knew it kevin came back in and said your car is ready to go. I had a wonderful experience and would recommend this shop to all my family and friends. I will definitely be back with all my cars .. Thanks Max and Kevin for making me feel comfortable with the choices i made and for excellent service... read more

i have been getting all my cars serviced here at grease monkey, coincidentally every time i go my taker has been Kevin Saelee. he's such a kind soul and has a genuine appreciation for cars and makes sure everything's taken care of properly. i most definitely plan on staying a loyal customer. most of love to you all read more

A message to Shawn the owner of Grease Monkey Normandy Park. Fire the staff and start over. I called to let Kevin / Mgr know of my recent experience at your store and he hung up on me. I look for another Starbucks in location soon :) if this is the way you staff treats people. DON'T GO THERE! YOU HAVE BEEN WARNED. read more

I hadn't been here at Grease Monkey for a few years since service was covered by the dealer on my car for it's first three years. Went back to Grease Monkey today for an oil change. I'm glad to be back. This is a good establishment. read more