Caused $3000-$7000 of damage to my Honda - avoid service here! I've been a loyal Valvoline customer for years, but my last experience has been highly disappointing. During an oil change and transmission flush at this location, an error occurred with the transmission fluid, causing it to spill all over my car and even spray onto my windshield. Even worse, my car immediately developed a transmission leak. I've brought my car back to Valvoline four separate times since then, and they could not identify or fix the problem, and I was told to bring the car elsewhere. Two independent mechanics have since confirmed the transmission leak, and both were surprised Valvoline missed it. The repair will cost between $3,000-$7,000, and my car now leaks so much fluid that I can't even park it in my garage. I've spent countless hours trying to resolve an issue that never should have happened. For context, I have documentation from Honda confirming there were no leaks just two weeks before the service. I simply want my car restored to the condition it was in before Valvoline's error. Accidents happen, but Valvoline and the store manager have failed me. I am continuing to work with Valvoline's customer care, but given the lack of resolution so far, I do plan to take them to court. This has been a costly, time-consuming, and frustrating process that I wouldn't want anyone else to go through. read more

Faith was great and super helpful! Came in for an oil change and received quick service and a great experience. Thank you!

I got an oil change from this location about two weeks ago. Im currently at another repair shop getting a preventive maintenance check and they just told me the oil drain plug is missing! How does that happen? read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Carmel, Indiana

Super efficient, friendly and professional. No upsell. Just good service! Explained all of the steps they had to take and were kind and helpful. read more

Service was amazing! The staff was friendly and they work fast. I received every service I requested, and more - they checked my tires for air and all of the lights which I did not know was a part of this service. The price was better than expected. Will definitely return. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Carmel, Indiana

Oil change - a very efficient proceds with three bays - fast, friendly service, highly recommend this store.

Great customer service! This group led by a young woman, had us in and out and we're so friendly and knowledgeable! Definitely recommend! read more

Valvoline Instant Oil Change - inside the bay - Oil Change Stations Near Me - Carmel, Indiana

I really needed an oil change and I saw the good reviews for this place as well as the very swift service time estimates. I went in on a Sunday morning between 10 and 11. They have two bays and both were currently in use. I was promptly greeted by one of the servicemen, Cameron, who asked me what I was needing that day and said give him 10 minutes to finish the car ahead of me. I didn't track the time, but I'd guess it was right around that. Then they had me pull into the bay. They first had me test all lights and checked my wipers. One guy went into the work station underneath the car to change the oil and filter while Cameron checked the battery. He walked me through every step and also showed me a dipstick check once they replaced the oil. I had a coupon and they ended up having a better deal available that doubled the discount. I was there probably less than 15 minutes. They didn't push additional services but made sure they communicated all their findings. I couldn't be more pleased with the prompt service, friendly employees, and great communication. I will go back here again and again. read more

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I usually do go to Valvoline for my oil changes - but I have never been to this location. They were super quick and thorough. They talked me through all the things they were doing and gave me options and honest opinions on whether or not I needed a particular service. I love how quick and easy they are, also a great price! No appointment necessary - just drive on up! read more

Valvoline was great! People were extremely friendly, respectful and efficient. As long as my car works, I'll be happy. Would recommend this place. Switched from jiffy lube after one bad experience. read more

It was pretty obvious from the moment I pulled into the garage that I was going to get ripped off. I asked for a standard oil change and then they tried to sell me a service that brought my bill up to $160. Obviously, I said no to that. I was there for an oil change. I did tell them that my windshield wiper fluid was empty and I was reassured that it was included in the $50.00 conventional oil change package. However, when I left my windshield wiper fluid was still empty. I checked the receipt and Windshield Wash Fluid is listed under maintenance checks as Checked-OK. So, judging from that, all the things that they "Checked-Ok" such as brake fluid, power steering, transmission fluid, etc they in fact DID NOT check. Was it because I refused a $160 service? Honestly, yeah I think that is why. They probably didn't do most of the maintenance they include in their package. I don't even want a refund, I'm never going back to that place. Don't go here. With little regard for the lives of the customers they are servicing, I'm sure they have let other cars go back on the road without the proper checks. Stay safe out there. read more

Five stars for the oil change but lowered by one for the up-sale attempt which was the typical cabin air filter thing. I liked the fact that they actually put the right amount of oil in my vehicle. I have a Subaru Outback which holds more than is typical and I have had problems with other places not putting enough oil in the vehicle. No a problem here. Sure they charge more but, hey, they are using more oil. So after my review the business owner reached out to me and apologized if I felt pressure for the attempted up-sale. (Much appreciated BTW). To be clear, I felt no pressure regarding the upscale. Simply don't need it. Suppose some do. Hope this clarifies things. read more

5 stars for this establishment, how nice was it yesterday to have true customer service. Clean, neat building, great staff, had enough people working, they all seemed like they enjoyed there job. Kudos to Mike, Calvin and Jamison, they made sure everything was checked and more. They need a raise, I was impressed. Thanks Valvoline for hiring some great employees. read more

DO NOT get an oil change here!!!! I came here on 5/4/2023 to get an oil change. It was taking longer than usual and the man who was helping said "they were just putting my skid plate back on" and then I should be on my way. A week later as I am driving on the highway to the airport my skid plate falls down and rips off of my car while driving because it was not screwed back on correctly. I called to make a claim so they could check the cameras at the shop the day I was there and replace my skid plate. After a few days a claims agent called on the phone with Mike, the store general manager, and stated they would order and install a new skid plate for me... since then I have called multiple times requesting an update on when they would get the skid plate and install It. Each time they have stated they would call me back as soon as It came in. After another week of waiting and hearing nothing I called on 6/3/23 to again check the status of the skid plate and the claims agent says "It looks like It came in a few days ago on 5/31/23" at this point I am fed up. I'm not sure why I need to call constantly and follow up on a a mistake I did not make. I'm not sure why no one called me to tell me that the part came in and that I can come get my car fixed. I will never be using valvoline again. Their mechanics are clearly incompetent. Their management is slow to respond and rectify the mistake that his employees made. I will be going up there today to have them put the skid plate back on that has been sitting at their shop for a week now, because after calling all morning they are not answering the phone. Update: 6/4/23 The floor manager, Joshua, called to let me know that they have my skid plate in and it's at the store ready to be put on my car. Explained to him that no they don't ... because it's on my car in my garage. I Asked why he didn't call me the week prior when It actually came in, like he promised he would when we spoke. He claims that is customer cares job and not his despite him telling me he'd do otherwise. And if It were in fact customer cares job to call and not his ... WHY ARE YOU CALLING ME NOW??? A week later.. after my part has been sitting in your shop. Again, the managers and floor employees are incompetent. read more

Excellent service from start to finish. There was a team atmosphere and I felt like I could fully trust what everyone was doing to my car. I know what the price was at all times and each person was very professional. My service person was Jeremy and he was the best. I would definitely go back again. I only got a full service oil change, but I would trust them for additional repairs if the need comes up. Go to this location! read more

Great place for service. Only did what I asked for and let me know everything they where doing. Being a mechanic myself it's hard to let others work on my truck but thanks to warranty I have to for a while. No complains from me and I'll sure go back. read more