After the first experience not being the greatest - this place is still my number one choice. I…read morerate based on the 2nd visit and after expressing my concerns about the 1st; they have never let me down. Anaya the assistant manager took me in with a smile as they were a few minutes to close on a Sunday. Great service and recommend this location.

Great prices, quality service, and fantastic customer care every time. They offer military and…read moreteacher discounts, which is a huge plus. Reliable, professional, and always a smooth experience. Highly recommend!

Fastest oil change I've ever had…read more Amazing service done by honest and friendly folk! They even got me a complimentary bottle of water to stave off this heat.

Super knowledgeable, efficient service, and talked us through the processes as they went through…read moretheir checklist. Chase was very helpful and pleasant. Will definitely be back!

Great prices. Reasonably quick service. Made me aware of services I may need soon but no pressure…read more Will continue to get my oil changed here until price goes up...

I needed my oil changed like STAT! They close at 6pm. I called them at 5:05pm. I was 5 minutes…read moreaway. They told me to come on. The employees were so nice and professional. They didn't try to sell me a bunch of other stuff. The waiting room and restroom was clean. I was out by 6pm. I will definitely go back.

Everyone is always so nice & service is usually pretty quick! You can't make appointments so it's…read morefirst come first serve but again, normally they get you in and out quick. Went for an oil change & inspection. Pricing is reasonable and seems to be what the standard is anywhere you go!

I came in for an oil change. No issues with my car prior. When I left my oil cover was completely…read morehanging off, and only held on by half of the screws. I tried to return to the shop and they were closed before listed online. They apparently close at 4 pm when the website says 5:30 pm. When I did get ahold of someone they told me just to bring it back in and they would reattach it because these are new things and the men don't always know how to deal with them. Not a necessity basically. When I brought it back today the man at the front told me they were NOT responsible for the damage that was caused by their negligence and they tried to blame it on me or Honda. Stating that it did not arrive with all of the screws. That is false. If the techs would have properly secured the oil cover as they were required upon releasing the vehicle back to me this would have never been an issue. He tried to tell me it was hanging before I brought it to them which is impossible as I just got it from the dealership. My vehicle needs to leave the establishment equal or better than what I brought it in as. Terrible experience altogether.

I'll never find out if this place is like it was 5-10 years back since I drove off. I've had jobs…read morelike this. I've been 20, dirty, tired but I was not going to have some lackadaisical guy walk up to me: "Okay, drive up third garage door." ... All I saw was a bunch of guys shuffling their feet, a bunch of back-and-forth banter that wasn't businesslike, one raggedy young lady that I wouldn't trust to change my oil. I drove off.

I came here for an oil change, and within a week my oil life had already dropped to 10%, which…read moreimmediately raised concern. I went back and asked them to check it, assuming something must have been done incorrectly. That's when they casually told me I have an oil leak? and then admitted they "forgot" to mention it during my original visit?? Forgetting to tell a customer their car has an oil leak after servicing it is not a small oversight. That's critical information that directly affects the safety and longevity of the vehicle. Had I been informed at the time of service, I could have addressed it immediately instead of driving around unknowingly and risking serious engine damage. What made the situation worse was their attitude. They rushed me out, were dismissive, and spoke in a condescending tone instead of taking accountability. There was no apology, no effort to explain, and no attempt to help, just "take it to a shop, we can't help you." Extremely unprofessional, careless, and disappointing customer service. I would not trust them with my vehicle again.

We were having trouble with a headlight…read more Took the car into Dodson's -- they were communicative, punctual, and seemed to demonstrate a real care for getting the weird little problem solved. I'd definitely return.

They quoted to replace the oil pan gasket on my truck for 500$ which was a good price. They figured…read moreout they quoted the job to low with all the parts that had to be removed to do the job. He told me that it wasn't leaking oil. When I got to the shop there was an oil spot under it.

I went into Randall's a few days ago after calling to see if they had any availability to look at…read moremy car, eventually they did. Although I did not get any services at this shop they were honest with me about what they could and couldn't do, they did give me some recommendations of what to do and where to start and some estimates if I didn't to go with them. They also gave me a note for my employer in regards to the condition of my car! They seem like a very reputable place, if I need services in the future that they can accommodate I would definitely consider going to their shop. The workers were very pleasant, knowledgeable and didn't make me feel awkward in any way! They were very transparent and nice and that's really hard to find in a mechanic shop nowadays ESPECIALLY as a woman so I thank them for their kindness, straight-forward advice and pleasantries.

I was lucky. The…read morefirst time I needed an inspection (South Carolina transplant here), I didn't really know where to go. So I old-school yellow pages'd it and found Randall's. I have returned to Randall's now for nearly 15 years because I have never had a bad customer experience there. The staff is beyond knowledgeable and are so honest with you. They're a business for sure but they never try to upsell or overcharge you. I've compared their prices for years, and they have remained competitive. So everything else is gravy, and it's a lot. I trust Randall's for every single service and maintenance need for every vehicle I've owned in NC (1 sedan and 2 SUVs). And if they ever run into something they can't fix or believe you should bounce to another spot for a fix, they honestly tell you and reco great places. Randall's gets you back on the road without breaking your bank. 10/10. Can't reco enough.