A complete turn around from the last time I was here. Though I was very upset with my service last time, I went back because the manager made an effort to make it right. He called and apologized and offered discounted service, though I never received those discounts I did go back. Almost everyone there I didn't recognize except for one guy, who was a big part of the problem my last visit. They were kind and courteous through dealing with a few rude customers. They made sure I got my discount from my app and also replaced my battery for me. Gave me all the recommendations for services on the car I drive. All in all I'm glad customers are being treated better. read more

I stopped by to get an oil change and once I was there I also had my A/C charged, and purchased new wiper blades. The staff was very informative,and answered all my questions. I would highly recommend this location read more

Adam and his crew are AMAZING! Wonderful hospitality and great service! I always receive savings coupon through my email which is another reason I choose Valvoline Hilliard Rome. read more

Valvoline Instant Oil Change - Business - Oil Change Stations Near Me - Hilliard, Ohio

I just had to leave a review because this Valvoline on Hilliard Rome Road in Hilliard was exceptional! I have a government fleet vehicle and I usually have problems with using that specific account to get my oil changed.... The technician that processed my card as well as the technicians that did the oil change were very professional, very efficient and very knowledgeable about fleet vehicles and card payments and I am thrilled that I am able to use this Valvoline for my future truck maintenance. Thank you for such good service. It's appreciated! Also the price was very affordable. read more

This location has a long wait time and attempts to push services on you that you don't need. Four days after my oil change the check engine oil light came on. read more

Real slow, bunch of nice kids having fun have no respect to the value of time or to what the customers are looking far. They just need a good manager/coach to help them. This place will certainly close soon if not changes are on the way. read more

Valvoline Instant Oil Change - It's been about 1/2 hour - Oil Change Stations Near Me - Hilliard, Ohio

I literally just got done sitting in line for a hour just to be told to go to the Roberts road location so I can get a filter. I told the guy I didn't care about the filter, it wasn't that bad and I'm getting a new car soon anyway, this was literally my last oil change for this car, he proceeds to back the line back out and tells me to go to the Roberts Rd location..... W.t.f!? I didn't even ask or want a filter, where is the old crew?? Thanks for the waste of gas and time guy's. How about you listen next time and stop trying to make a extra dime. Been coming here for year's read more

Came to this Valvoline since it is close to wear I live and I didnt have a set place to go to for an oil change on the fly, but now it is safe to say I do. The prices are not bad but the best part is just being able to pull right in and get a quick inspection and oil change, the whole process took about 20 min with conversation and the service. So if you want a solid place to get a quick oil change for a solid price, I would recommend this place. Thank you to the staff and see you all soon. read more

Received an email for special pricing from Groupon, so I decided to purchase the deal & stop by on my way home. I'm new to the area & the Vavoline back home is super quick. Each car is in & out in 10-15 minutes or less, so I figured this place would be similar. Couldn't have been more wrong. Pulled into the lot & each bay was occupied as well as two cars behind each of those cars. I figured I'd be waiting about 20-30 minutes as it is an express service. There are only two bays & the parking lot is way too small for this location. In result, I had several cars pull in and aggressively turn around behind me as I waited. After waiting for about 60 minutes, when I was finally next in line, they had the person in the car behind me and I both back up and told the guy in the car next to me, (who got there about 10-15 minutes after I did), to go ahead of me. Then they pulled some random car that was left in their lot, behind the car that was in the bay on the right. After waiting another ten minutes with no movement, I decided to leave. I completely understand that I came during a busy time of the day & expected a wait, however this is supposed to be a speedy service. The icing on the cake was getting pushed back right when the car ahead of me was finishing up and letting a car go ahead of me that had got there after. I came because I didn't want to sit at a dealership & have come to expect a high level of service from this company. I won't be back. read more

Valvoline Instant Oil Change - Awful customer service at work. - Oil Change Stations Near Me - Hilliard, Ohio

Very fast and good customer services here Very reasonably priced I was in and out within 15 minutes changed my rear window wiper for free and checked everything out to ensure good work maintenance read more

Ororie and Robby did a great job helping me today! I got there at 2:30 and had to be at my kids school shortly after and I made it in time! I really appreciate that! Thanks guys read more

I am giving this location 5 stars because of the fact that the customer service was amazing. My brother and I had just evacuated from Florida because of Hurricane Irma and we went to be with family in Ohio. When we arrived we knew it would be best to get an oil change so the car would be in good shape for the trip home. We told this to them at the Oil Change location and they gave us 15% off. It was a small gesture, but showed they have compassion for people who were already stressed from the storm. The location in Hilliard is very nice. They are quick here and do a great job. I have been to other Valvoline Instant Oil Changes and they are not as friendly and quick as this location. It does surprise me they only have two garages that this location as they could easily have way more than that. It was a Saturday afternoon with 2 cars in front of us and took about 30 minutes. This was time well spent to get a great oil change. read more

They are super slow to service vehicles and there is limited space for a line in front of the bays. They are nice and professional but no sense of urgency. read more

Took my S55 AMG Benz for an oil change. Awesome job! The techs here know what they are doing. read more

Valvoline Instant Oil Change - $125,000.00 AMG Benz ! These guys are top notch ! - Oil Change Stations Near Me - Hilliard, Ohio

2017: still impressed with this place. Fast, friendly service, no pressure when upselling. 2014: Most of the other reviews about this location are super old. My husband came here 2 years ago randomly and had such a good, fast experience that we started bringing both cars regularly. The technicians work very fast but take great care of our cars. They are also super courteous, honest and attentive. I love that they check with you to see if you're ok with the recommended tire pressure, if you need an air filter, etc. maybe it costs a little more than other places but if I don't have to get out of my car and it takes 10 minutes, it's totally worth it. read more

I rode up at 8:30 am and they were ready to roll. They told me the prices up front and didn't try to sell me products I didn't need. I also like that they have cameras all over the facility, so if you have any problems its all on tape. I can say I will be back! Thanks guys! read more

Came in for a standard oil change. I arrived, the cars were being arranged into lines in front of the two lanes. They got completely screwed up and ended up letting two vehicles who got there after me go before me, which meant I had to wait even longer. I did notice them switching out other cars to allow whomever arrived first to go to the open lane, but this didn't happen for me. I'm not sure if they thought I had a mean face or something, but they did everything for everyone else first, and I was really frustrated by the time I got to the garage. I will say that as soon as I got in there, they were really prompt and got me in and out super quickly. But the overall experience for me was average to poor because of everything else. read more

My spouse got an oil change in another Valvoline on 3600 Riverside Dr, obviously they forgot to close down a component at the bottom of the car when they finished the oil change. So I drove here to just simply ask them to close to component for me because it's dragging on the ground, they said they won't do it and I have to drive back to which the Valvoline did my oil change. So keep in mind, never done any oil change by VALVOLINE out of town, if you have it done in NYC and drive home in Columbus and find something wrong, you'll have to drive back to NYC to fix it!!! Sorry, it's not the Walmart you bought this, you have to return it to another Walmart!!! Duh. read more

This was hands down the best car maintenance place I've ever been to. All the workers are very knowledgeable and thorough. They're also very friendly and don't pressure when up-selling to buy more. read more

Would not recommend to nobody. Overpriced, uneducated workplace. Waited 30 minutes to get my oil change and when I left my skid plate wasn't put on properly, called and complained and was told to go back so they could fix it. Waited another 30 minutes for them to lie and tell me that how it was when I first got there and they made a temporary fix and today on the way to work my skid plate came loose and I have to get a new skid plate. Place across the street charges $19.99 with free tire rotation. read more

Stay away from Valvoline, they make money by charging you 4 hours to do one hours work and rip you off. Try MIDAS they are a little better... read more

Decided to change my own oil for once and couldn't get the oil plug off. Called this location to simply ask for assistance in loosening the nut and was initially told they would help. Upon arriving, a mechanic informs me it's a "liability" to do so unless I purchase an oil change. Immediately upon leaving and getting in my car I see the mechanics, through their glass doors, all gather together and begin to laughing. Complete bullshit and unprofessional. It's reasons like this I never trust or go to these shops. read more

My dad and Mom tried to have a repair done. They had a standard oil change and air filter switch. The technician that worked on the car didn't seat the air filter inlet tube and pcv tube heading into the engine correctly. The car kept stalling in my driveway. I had to call and get it towed to a Cadillac dealer only to find out it was Valvoline's fault for not seating the filter and tubing correctly. My parents approached Manager Robert about it and he tried to say that it was my parents issue. He wasn't going to fix it. He was rude, nasty, and got in my parents face as I witnessed it all. I'm 16 and work retail and I know how to act better than Robert treated my parents. read more

Didn't have to wait too long, it had been awhile since I have been here and prices have gone up