Saturday morning, 8 degree F outside. Went for on oil change, opted to do a tire rotation. They couldnt get 3 tires off, donkey kicking my car and taking a sledge hammer to it for over 10 minutes. They damaged the tie rod and track bar doing so. Refusing to take responsibility. Because i dont have them on camera doing this they believe they wont be held accountable. DO NOT TRUST THEM WITH YOUR VEHICLE. It will cost you more than the service youre paying for. read more

Aye! This team is highly professional and efficient! The staff working at 2:30p today were kind, professional, gave clear instructions and straightforward on the invoice. The setup is new to me. We stay in our vehicle while they service it instead of sitting in a lobby. The environment is clean and tidy. It's pleasant to observe how the staff respectfully communicate and work with one another. I checked-in on yelp and was offered an additional 15% off code. Their system didn't recognize the code, but the associate honored and applied it to the tire rotation. Very good job, Valvoline! Although it's more expensive, I'm now a loyal customer. read more

Valvoline Instant Oil Change - Toyota. - Oil Change Stations Near Me - Middle River, Maryland

The advertisement indicates that they do state inspections, but when I called I was told that they don't do inspections and do have an inspector. read more

You pay more for "quick" in your car service, but you don't get it here. 45 minutes with all 3 bays open and only 1 car in front of me. Then an another 20 getting it changed. I also don't appreciate the "manager" having a loud conversation about some "shit" tasting like "karo syrup" with my kids in the backseat. They didn't pressure me to get stuff I didn't need and for that I gave a 3. I think in the future we will go somewhere that costs less if we are going to have to wait an hour any way. Edit: Now Zachary said "fucking" in front of my kids. For real? read more

They may be ok at oil changes but their accountability and customer service is non-existent. An employee directed me out of the bay giving me the all-clear, only I wasn't and extensive damage was caused to my motorhome! They are refusing responsibility even though Virginia law states they are liable. read more

I went there for an oil change the guys checked my car and found out there was a problem and they weren't able to change my oil due to that problem. So I took my van to oarsman and yes indeed it was a big problem. Thank you for catching that guys. They were great polite nice very very friendly. I would definitely recommend going . read more

Excellent service. Excellent communication. No pressure sales and they explained each line item. Definitely coming back and recommending to others. Thank you Kwasi and Devon read more

I typically go to the dealership for my oil changes, but I was in need of a quick oil change before an upcoming road trip, so I stopped in at Valvoline. There are 3 lanes at this shop, and when I arrived there were only two cars ahead of me. The technician checked my hazard lights, windshield wipers, and air filters. They also changed my oil for me. It probably took about 20 minutes to have all of this done. I did feel that there was level of upselling going on, but I just politely declined the suggestions that I didn't find necessary. I was able to find a coupon online and that helped to bring the price down a bit. Overall, this wasn't the worst experience, but I would much prefer to take my car to a dealership in the future, as I can get the same services for the nearly the same price. read more

I just got done with my oil change/car service. The whole crew was great 5/5 stars . I had many issues with my vehicle which took time to fix, but I didn't feel rushed. Mechanic Devon was very knowledgeable, professional, and friendly. He made sure every issue with my car was addressed/resolved before me leaving. Thank you!!! read more

Came here for oil change it was fast the guy there was really know what he was doing and he even explained what was happening with the car.service was fast read more

Extremely helpful without being pushy on sales. Best experience I've had at an express service station and I've yet to have a bad experience at this particular locatio. read more

Good if you're in a hurry and don't want to make an appointment. I usually take my work car there because I can get in and out within about 20-30 minutes. The service has always been great when I have gone in. Everyone is friendly and focused on what they are doing, which is nice to see. If there is a downside, the cost runs a little high for the same service you would get elsewhere. However the convenience can make it worthwhile. read more

I've been here many times with multiple vehicles and the staff has always been friendly and helpful. I've always received quality service at an affordable price. My only negative would be the speed. They are much slower than other Valvoline locations or Jiffy Lubes I've visited. I'm not sure why they are so slow, but it's consistent across visits. Hence the lose of a star. I did notice that the employees do a lot of chit chatting while they should be working. At any rate, the fluid changes I've gotten were smooth and easy, as long as you don't mind the wait. read more

the slowest possible service in middle River. the 9th car in line and 20 mins in only have moved one car. so ridiculous.

DO NOT TAKE YOUR CAR HERE!!! They charged us for an oil change that they didn't actually do. They told us our coolant levels were full when they were completely empty. After we left Valvoline our check engine light came on so we took it back. They said there was nothing wrong and they somehow reset the check engine light which came on an hour after we left for a second time before our 800+ mile holiday trip. They put our lives in danger and the integrity of our car. We took it to our trusted family mechanic in VA and they gave us a written statement that our oil and coolant levels had not been touched and were completely empty. They said we have no idea how you made it without blowing your engine... To add to this horrible experience the customer service department said this was all our fault.. I'm disgusted with this company and customer service. We will never recommend this location to anyone!! read more

I'm sure they're good at giving oil changes as my wife's been bringing her car here for a few months. On the day I decided to take it instead of changing it myself. I pull up 3 cars are in the Garage and 2 cars are in the 1st 2 lanes. Who knows how long they're waiting but I pull to the 3rd lane and assumed I was next since the car in my lane was done. I wasn't happy about being asked to move to lane 2 since the car in lane 2 had been there minutes before me. The guy says it's 1st come 1st serve... The guy working in lane 2 made the visit much easier with his humor and helpfulness and managed to get me out before the worker in lane 3 but the beginning inconvenience is what drives me to find another vendor. No other vendor has ever asked me to move over a lane. Welp I guess that's that. read more

Had oil changed today and was happy with the services received, the staff was friendly and the manager on duty, I believe his name was Daryl, was very nice and knowledgeable with all products and services. He is an asset to the company. read more

Update district manager contacted me and will be reimbursing me for my repairs cost... I will say my review impact was the reason they came to save the day....around the holidays this is greatly appreciated... read more

I grew up in this area and recently returned for a visit. Because I was driving from one coast to another, my car needed an oil change. I don't normally yelp services like this but the people that worked at this location were amazing. We had just replaced the oil pan gasket before we left for this trip and they found that it was leaking. My oil was dangerously low. They took it a step further or in found out that the real problem was that there were two gaskets and we had replaced only one of them. The second was still leaking.?They also informed me that I have a top off service at any location nationwide so that on the return trip, I can stop at any Valvoline location and have them check my oil/top it off so that my oil does not run low again. I really appreciated all the assistance that they gave me. I highly recommend this location. read more

This is seriously the only redeeming thing about having to get your oil changed. The people who work at this location are amazing. They're friendly, funny, and give you real world advice instead of just trying to upsell you like they do at other oil change chains. Plus, they will top off your fluids in between oil changes for free. They sell a quality product and service, and you can't get a better deal anywhere. If you don't change your own oil then bring it to Valvoline on Martin Boulevard. It's worthwhile. read more

I tried Valvoline out for the first time tonight. It was delightful from start to finish. James was very friendly, kind, and knowledgeable. He was able to answer all my questions and showed me what was going on every step of the way. I could tell they weren't just checking off boxes over the safety check. James and Leah worked efficiently to get us in and out quickly. They were both polite and welcoming, even talking to my kids. I will definitely be back because of them and their hard work. read more

Been here several times. Never once had a complained. Everyone is friendly and knowledgeable. If you want to complain about the price, go sit somewhere for 3 hours to get it changed. Always fast and friendly. Valvoline is a premium oil and worth every penny. Always have coupons available on website. read more

Valvoline Instant Oil Change - Sit in the car while service is performed. - Oil Change Stations Near Me - Middle River, Maryland

See all

Super friendly, quick, efficient and knowledgeable. Very helpful in recommendations. Dana knows her stuff and super nice!

Always feel comfortable coming to this location for service. Previously tried firestone and they changed the tires and never performed the oil change that's why this is reliable. Reasonable wait for in and out service. You remain in the car while the job is done. I've had lights and wipers done as well. read more

The wait was a lil longer than I am uses to at Jiffy Lube and they don't vacuum, or atleast not now for COVID. The staff was nice and most importantly I did not feel pressure from upselling. They offer a one time use groupon which is very affordable. My Daughter and I were serviced at the same time and they were all wearing their masks and concerned about our safety pulling out. They explained exactly how much oil was found on our dipsticks and checked our lights and blinkers. read more

I go to Valvoline all the time for all our three car's oil changes because they can get done in 15-20 minutes. But today, I went there to have my Toyota Highlander transaxle oil changed. The oil was leaking. Dana was very helpful when I asked her to determine how much oil was lost so that I can assess how bad the leak has been. I know how difficult it is to access the fill and drain plug seeing them myself. She responded to my request for the fill and drain plug size so that I can check the level myself next time. She was very accommodating and knowledgeable, even explained to me the transaxle, front differential, transfer case differences. She even advised me to come back tomorrow so that the fluid level can be checked after driving it for a while. I will definitely come back for quick service, maybe not during busy hours, and knowledgeable & helpful service people. read more

Purchased a Groupon , nobody asked me if i had a Groupon or anything before hand . When it came time to check out SHADOW the manger said he couldn't honor my Groupon because each car only has on Groupon allowed per life of the car , i called valvoline corporate and they said that wasn't true . He was extremely rude about the whole situation && i ended up having to pay for my oil change out of pocket after purchasing a Groupon ! Customer service is TRASH !!! read more

Best service ever. So quick and convenience. You just sit inside the car for 15 mins. As the last review said only downside is the price is high. But for the good service will be back again. read more

WISH I COULD RATE 0 STARS! yesterday i had the "pleasure" of going to Vavoline, only to have my oil over filled and re serviced the next day at my dealership. never again read more

Went and got my oil changed on my 2017 ram today 05/24/18 . They finished the oil change and sent me on my way. What they failed to tell me was they spilled oil all over my motor and frame. I go home and park in my three month old concrete driveway I came out ten minutes later to find oil all over my brand new concrete driveway read more

See all

I was able to save $5 with my check in offer, so take advantage of that! They were done before I'd even known they'd started, and the staff was pretty friendly. Good for if you know all you need is an oil change, certainly they try to upsell the living crap out of you. But if you know your vehicle, you'll have the strength to politely decline everything and leave with a $35 oil change. Much better than taking it to the dealer and waiting 100 years and having your car out of sight so they can make things about about what you actually need. Even if you get free oil changes from your dealer, I don't know about you, but saving 2 hours of my day is practically worth paying for it!!! read more

Went here on a Saturday afternoon. Had to wait for a little bit but wasn't to bad. Customer Service was top-notch. Could not ask for a friendlier crew. Everything was explained and they did a good comprehensive check on the car. While it was more expensive than other places, got a better grade of oil, i think it was well worth it. Service took about 25 mins. Will have no issue with coming back. read more

It was very fast (~15 minutes) and service was nice but not sure if it was worthy of the price. $79.99 for a synthetic oil change. Used a $15 coupon but still overpriced. Even dealership only costs half as much. Definitely won't visit again. read more

Outstanding customer service. James was excellent in his answering of my questions and taking care of my needs. Very polite and respectful. Great service at a great price. Highly recommended. read more

Had an amazing experience at this place! My mechanic James was informative and friendly. They checked things my regular guys at All Tune never do. And got $5 off for Yelping! Will be a regular customer. College approved! read more

Very, very efficient. No nonsense, straight up quotes. No games, no gimmicks. Environment equivalent to military. No details missed and excellent communication. Good job guys. read more

I've been using Valvoline for oil changes for over a year now. I will say that the staff is always very friendly but I am starting to question whether or not I should go to the dealership for service. It should not take 3 people to locate the oil filter on my car. Just wondering if they are trained properly and qualified to do the work. In over a year, my oil change has never taken "about 15 minutes", it's closer to 40 minutes every time. They either need to be trained better so they are more efficient or they need more staff. If it wasn't for the friendly and courteous service they would have received 1 star read more

My parents recommended this place and it did not disappoint. I was so impressed with the transparency and that they took the time to explain everything to me. I also appreciated them going through a checklist on my fluids, air in tires, etc. They gave me recommendations on things they can do under the hood and how long it would take them to do each item. Janice, Darren and Kenneth did the service and they were very friendly and seemed honest to me. Oh and did I mention how fast they were?! Oil change, filter change, and one of my tag lights replaced in under 15 minutes! Will definitely be a regular customer from now on. read more

Came in for an oil change. Took more than 15' as promised. Took about 45'. Told our plug couldn't go back in bc the thread were worn after we heard and felt them rocking the whole car back and forth probably jacking up the threads. They couldn't put in a plug in the car after the oil change. Now instead have a "pan saver" bc they didn't have a plug to fit. "It'll get you to the next oil change". Excuse me? Didn't have a problem before... Thought the coupon was a good idea. Horrible idea. Now we have to probably get a new oil pan bc they stripped the threads completely out. Took a peek underneath. Sloppy job, there's oil everywhere, if there is a leak can't even tell yet bc of the sloppiness they left after their quick-fix, bandaid of a "pan saver". read more

Literally the best Valvoline I've EVER been to. I've been to Valvolines throughout the country and this location has the best customer service. Amazing, friendly, knowledgeable staff and mechanics. Very efficient and the work is always done with a smile. Love this location and travel from far just for the service. I always trust the work they do and know they aren't up selling things to me that I don't really need. I couldn't speak any higher about the impeccable service I receive each time I go. Other businesses should learn from this team - they are the definition of going above and beyond! read more