I was pretty disappointed with this location, as I have had great luck with the Bill Talley in…read moreMechanicsville ( Dealership and Quick Lane, been many times to both) and event got a new truck from the Mechanicsville dealership. I had taken a work car over for an oil change here on Laburnum and there were no issues, so I sent my wife over with our personal car to renew the inspection as I felt like I could trust them. Boy was I wrong. They presented her with a long list of repairs that they implied needed to be done to pass inspection, totaling about $1000. I maintain that car myself so I was a bit curious when she called me. My instructions to my wife after she read through the list: get out of there NOW. They ended up hemming and hawing with her and finally admitted, only after she pressed them, that only a small part needed to be replaced ( sway bar link- again, curious) for the inspection. She still demanded the car back and they slow walked the lowering of the car and kept her there another 45 minutes. I brought this car later that week to my trusted mechanic in Lakeside who passed the car with flying colors- I even had them look closely at the sway bar and they told me it was 'perfect'. Only thing they recommended were new rear brake pads, which we did, and that wasn't even on the original list! I think this kind of predatory mechanic shop should be avoided, not trusted, and I certainly will not be back to the Laburnum location.

Bill Talley yal alright wit me besides the long wait for parts, yal did a good job with my…read morevehicle, thank you kindly.

Everyone should be cautious when selecting this location they aren't reliable they cause issues not…read morepresent when they charge for "diagnostics" but you will have a different issue once you leave and they refuse to acknowledge their fault imagine getting an oil change and them not tightening your oil pan or checking your tires and your tire pressure system is out of whack or having a road hazard warranty and a district manager tell them not to address it. Crazy right! They are the worst and if you have an emergency bypass firestone as it'll cost you more once they cause more issues. They won't even respond to the Better Business Bureau which speaks volumes to the type of business they run. BEWARE FIRESTONE 4401 Williamsburg Rd.

Took car in for AC repair not blowing cold. New compressor installed received car back with a…read moreknocking sound. 3 visits and almost 2 weeks later car is back. Oh and I was told my car was ready not just once, but twice it was ready only to arrive at Firestone and it not be ready. I guess if you have money to burn and unlimited time Firestone is not that bad.

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!

went there to get a belt changed. they told me they put on the belt and that it needs engine repair…read morefor 4-5k. i said no and when i got the car back the belt wasnt even on it. i called and asked if they even put it on, and they said they put it on but took it off later. when i asked why, they had no good reason and got rude and angry with me over the phone. according to my photos i took before dropping it off, looks like they didnt touch a single thing related to the belt, didnt even touch the screws. so they lied about putting the belt on, tried to say i needed an engine repair/swap, and then charged me $165 for doing nothing. i went to another shop and said its probably just a belt issue or AC issue, but if they were to do an engine swap or repair it wouldnt be over 2k anyway. theyll boldface lie to your face and get angry when caught in the act, avoid at all costs

Store manager Pandora Thomas gave excellent STAR service. She made my not so good situation…read morefantastic. Greatly appreciated!!!!

Poor customer service. I attempted to walk in for a service and rep made ever effort to have me…read moreschedule a appointment for another day. What's the purpose of walk-in when your force to schedule once driving all the way to the location. I'll take my business elsewhere

This auto shop is the BEST of the BEST... The whole staff is extremely knowledgeable and will…read moretroubleshoot and fix any issues with your car. I've been to other shops around Richmond and none compare, value and quality wise. Victor and his crew are the reason my car is still running, and they've told me everything to watch out for.

Great service. Called to get my mini inspected same day and was in and out within 30 minutes even…read morewith people in front of me. Inspection was smoothest I've dealt with. 10/10 recommended!

Called to schedule a state inspection and they were able to fit me in the same day! Dropped my car…read moreoff at 11am and my car was ready by 3pm!! Not only did they pass me, but they also wrote recommendations of what to fix with the car if I wanted to take it to another mechanic and what not. No extra charges, flat $20 for the inspection. I'm def considering going there for any issues I have for my car. Everyone was super friendly, it was so quick to drop off the car, and everything was clean! I'll be sure to come back next year at least!

Needed to get my vehicle inspected but couldn't leave it. Varina Automotive got me in and did not…read morebreak the bank. I had a couple issues but it was affordable. Varina was referred by a friend and they took great care of me. I will use them again on both my vehicles. I felt like for the first time in a while that I could trust an automotive repair shop.

I had a 9 AM appointment for a state inspection. Showed up 10 minutes early and was told it would…read morebe "several hours" before they could look at my car. I asked what the use of having an appointment and he said "it just gets you in line" (which means there is ZERO point of having an appointment). Either don't have appointments at all, or figure out how to budget your time/staff. It's not like at 9 AM things have gotten backed up from a long day of unexpected issues. Or if something unusual comes up (e.g. mechanic calls out sick), call or text to tell me. But being disrespectful of the customers time is unacceptable. No one should give this clown show their business.

Went there for a state inspection which they failed me for and quoted $2500 to "fix" it. Went…read moreelsewhere and paid less than $1150 to make the fixes. Price gouging customers like that during times like this is beyond shameful. Will never go back to another meineke again.

if I could give MORE stars I WOULD! Just yesterday afternoon Thanksgiving Holiday weekend) I was…read moreout of town, driving north on I-95 about 20 miles south of Richmond when I got dashboard msg warning me of engine overheating & to idle engine immediately! Close to my overnight destination, I managed to 'limp' car there after a couple cycling stops for engine to cool. at 81 years old I became veryworries & anxious about what to do! Once i found & contacted Malcolm, he agreed to come out right away - in the dark, and in freezing temperature to help me out. And INDEED he did! He was able to identify the problem, fix it, & do a couple tests to make sure. He was truly a GODSEND. And this guy KNOWS his stuff! His fee was reasonable & fair - a great value. I HIGHLY recommend him!!!

If you need an honest mechanic in town, you need to call Mr. Kweleme. My vehicle wasn't feeling…read morethe same after it was serviced. I had it looked at by three different mechanics in Richmond area. All gave me a list of things that needs replaced. Each one's list was different things to be replaced. None of their suggestions sounded right to me. After looking on Yelp I found Mr. Kweleme. Mr. Kweleme replaced two of my vehicle's spark plugs and changed the engine oil and it fixed the issue. I also asked his opinion on the other things mentioned by the previous mechanics, and except one thing, everything else that was told by other mechanics was not necessary. Mr. Kweleme confirmed those parts are in good condition and explained why he thinks they need no replacement. I think Mr. Kweleme is also charges resonably. Thank you Mr. Kweleme!