Great service. Very attentive. They are new to Powhatan so figured I'd try them. Very glad I did…read more They did an outstanding job. Keep up the great work.

I visited this place today, and I have to say this was the best experience I have ever had having…read morean oil change! Andre was extremely courteous, cleaned my windshield, checked fluids, and also checked all the lights were working properly. Both the manager, and the owner introduced themselves and thanked me for coming in. They really are 10/10 for customer service, and also have some great deals on their services right now. Will definitely be going back, and will recommend to friends and family.

On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

The first time using this service and it was a terrible experience. They did not complete my oil…read morechange or put on a new oil filter. Since they did not complete the service I said I should not have to pay for it. They would not let me leave, I was in the garage, with the doors shut, I felt intimidated so I paid so I could get out of there. Had to drive directly to Toyota dealership to see if my truck was even safe to drive. I contacted Valvoline corporate the same day and they stated I would be contacted with 2 business days, that was now over a week ago with no contact. I would leave no stars if possible. Do not use this location

I was gifted a truck from my elderly father, who only takes his vehicles to this shop and serviced…read moremy truck here. After a couple of months of having the truck, we spent about $4,000 to have a number of things fixed that should not have been nearly as bad: 1. The check engine light came on, because of a failing O2 sensor. This sensor had last been replaced by Salisbury Tire, and they had clearly not put anti-seize on the threads (absolutely necessary). This made it impossible to remove the sensor without also having to replace the catalytic converter, another $1600 on top of an otherwise $40 sensor replacement. 2. Turns out the O2 sensor itself hadn't failed yet, but the issue was from wiring further up. Additionally, the main wiring harness bundle (includes sensors, main power and grounding wires, system-critical stuff) was not properly fastened during a previous repair (also confirmed to have been done by Salisbury Tire), and was instead resting on the EGR pipe (which gets VERY hot). The wires were being melted through slowly, and I'm lucky we caught this issue before it had caused a much worse failure. According to my father, instead of paying for vehicle service each time he takes them in, he pays them a monthly payment. All of his vehicles always have the check engine light on, and they tell him that it "doesn't mean anything, don't worry about it." Years ago, he even had a tire that fell off of one of his cars while he was driving on the road. I have another family friend who also had one of his tires fall off his car after going to Salisbury. They take advantage of my father, who is elderly and therefore does not have the best judgment of who is trying to scam him. This review is so long because it is long overdue. After years of my father going to this shop, my family now refers to any scammy auto shop as a "Salisbury Tire."

Salisbury found an issue that my old mechanic (progressive auto) could not find and fixed it. I go…read morehere for inspections, tires, oil changes, they fixed my starter. They are friendly and fair in pricing and they always follow up after to see if I was satisfied with my service. Great customer service and they are now my shop of preference.

I have been using Lyman Automotive for years. Competitive pricing. Professional and courteous…read moreservice. Very good turn around for services I needed

My car wouldn't start because the battery connector was loose. I had to mess with it to get my car…read moreto start. I was dealing with this for a month and kept putting off the repair because of wait times. I was surprised when I called Lyman, and Sterling said, "Come in, just be a little patient with us." I was serviced in 30 minutes and affordable! I'm so glad I called. I'd Def use them again and refer them to my friends

I can't trust anyone other than Bob with our vehicles. He is Honest and Fair and provides Expert…read more and Reliable care for our vehicles. You will find integrity in this shop.

Great service, friendly and I'm happy with their work on my car and my husband is happy with work…read moreon his truck.

These garages must be under alot of regulations. I had three problems and fixed them. They found…read more6 more after I took it back.. one was brand new shocks They installed last year.

Taylor's is a great place. They only do what needs to be repaired. A well run place. Prices are…read morereasonable

I brought my airstream in to get the lug nuts tightened on my trailer and these guys are so…read moreawesome, they took me right away so I can get on my way. They also recommended a propane gas place right behind them that filled my 30 lb tanks super cheap. The Holson gas guys are also great people and took the tanks off and put them back on for me. All I had to do is put my cover back on. Thank you J&K - it is great to find awesome mechanics willing to help travelers out. I can't recommend you guys enough!!

From the owner: We specialize in Diesel Performance & Repair Advance…read moreDiagnostics & Repair for both Gasoline and Diesel engines Complete Engine and Transmission Replacements Complete Air Conditioning Service Tune ups /Oil Change /Pm Services Virginia State Inspection All Tire services Friendly, Honest and Reliable Employees & Staff serving our community and surrounding areas

If I could give zero stars I would. I received this text from my daughter this morning…read more ........... And according to Michael, it looks like someone at the other shop I went to sabotaged my axels in some way He said he could see puncture marks that look intentional on both sides causing the oil to leak out or something He does highly recommend I get the bushing replaced in my steering wheel as soon as possible but that he'd only charge me around $200 to do it instead of $1600 so I'll have to get that done soon......... These type are shops that make women weary of even getting our cars worked on. She did find a shop that took care of her for a quarter of what this shop wanted to charge. Avoid them at all costs!!!!

Excellent service and great communication concerning needed repairs. Very timely and repairs dine…read morein one day.

They go above and beyond to ensure customer satisfaction. I highly recommend them. They towed my…read morecar at a reasonable price and repaired it quickly when other companies said they couldn't. It was great.

The fastest, friendliest, and most reliable company I have ever dealt with. They didn't charge up…read morethe a$$, they made sure everything was done correctly, and the owner even checked in to make sure everything was still good the next time I came in for basic service. Oil changes are fair priced, labor is fair priced, and the family style service and work style make this place easy to trust. I will not take my vehicle to any other garage.