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    Murray Automotive

    4.5 (8 reviews)
    Closed Closed
    Updated 1 week ago

    Services - Murray Automotive

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (10 reviews)

    On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

    The first time using this service and it was a terrible experience. They did not complete my oil…read morechange or put on a new oil filter. Since they did not complete the service I said I should not have to pay for it. They would not let me leave, I was in the garage, with the doors shut, I felt intimidated so I paid so I could get out of there. Had to drive directly to Toyota dealership to see if my truck was even safe to drive. I contacted Valvoline corporate the same day and they stated I would be contacted with 2 business days, that was now over a week ago with no contact. I would leave no stars if possible. Do not use this location

    Salisbury Tire & Service - New wheels and tires in Powhatan

    Salisbury Tire & Service

    (10 reviews)

    I was gifted a truck from my elderly father, who only takes his vehicles to this shop and serviced…read moremy truck here. After a couple of months of having the truck, we spent about $4,000 to have a number of things fixed that should not have been nearly as bad: 1. The check engine light came on, because of a failing O2 sensor. This sensor had last been replaced by Salisbury Tire, and they had clearly not put anti-seize on the threads (absolutely necessary). This made it impossible to remove the sensor without also having to replace the catalytic converter, another $1600 on top of an otherwise $40 sensor replacement. 2. Turns out the O2 sensor itself hadn't failed yet, but the issue was from wiring further up. Additionally, the main wiring harness bundle (includes sensors, main power and grounding wires, system-critical stuff) was not properly fastened during a previous repair (also confirmed to have been done by Salisbury Tire), and was instead resting on the EGR pipe (which gets VERY hot). The wires were being melted through slowly, and I'm lucky we caught this issue before it had caused a much worse failure. According to my father, instead of paying for vehicle service each time he takes them in, he pays them a monthly payment. All of his vehicles always have the check engine light on, and they tell him that it "doesn't mean anything, don't worry about it." Years ago, he even had a tire that fell off of one of his cars while he was driving on the road. I have another family friend who also had one of his tires fall off his car after going to Salisbury. They take advantage of my father, who is elderly and therefore does not have the best judgment of who is trying to scam him. This review is so long because it is long overdue. After years of my father going to this shop, my family now refers to any scammy auto shop as a "Salisbury Tire."

    Salisbury found an issue that my old mechanic (progressive auto) could not find and fixed it. I go…read morehere for inspections, tires, oil changes, they fixed my starter. They are friendly and fair in pricing and they always follow up after to see if I was satisfied with my service. Great customer service and they are now my shop of preference.

    Murray Automotive - autorepair - Updated June 2026

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