Generally, I've had good experiences with Take 5, and I use them because they have convenient…read morelocations in both towns where I live--Little River and Arkansas.
I recently brought in my low-mileage Nissan Armada for service before an extended trip of several thousand miles. During the oil change, some oil was spilled. The team wiped it up, added water, and mentioned I might see a drip under the car. I understand mistakes happen, and this didn't seem intentional.
They also recommended a radiator flush, which I agreed to based on what they said was Nissan's recommendation. However, when I got home, I noticed more than a small drip--it was a noticeable mess under the car. In the dark, I couldn't tell if it was oil or antifreeze. Mind you this car has never had a leak, has 32,000 miles on it.
I returned the next day, and Carter, the tech, was very helpful. He explained it was antifreeze, possibly from a bubble or overflow, and assured me everything was fine. Unfortunately, after getting home again, I saw more leaking. This forced me to postpone my trip a day and return the following morning.
Carter and Brian inspected the car and found a hose they believed was the issue. After driving and letting the car sit, I still saw drips on my normally clean driveway. My car was fine before service, but now I've lost confidence in taking it on a long trip. I ended up using my older car with 160,000+ miles instead. Since the undercarriage wasn't cleaned, I can't tell what's new versus old residue.
The owner responded to my initial post and asked me to call the manager. I called on 11/25 and spoke with Jake, the assistant manager. He took my information and said he'd pass it along. Understanding the holiday timing, I expected a short delay--but as of now I still haven't heard back.
I've since had someone take the car to Nissan for a full check to confirm it's safe. My expectation was that Take 5 would address this promptly and work to make things right. Unfortunately, that hasn't happened.
Two weeks later after reaching out to Take 5 as they replied to do. Still no call back from them. Nissan did have to repeat the service and clean the motor because of the mess underneath. Take 5 could very easily follow up, but they have decided not to. They appear not to be intrested in making things right.
No I would not recommend this business.