The service technicians who work here are top notch and always do a fantastic job. No hard sell, just the facts. Wilson was extraordinary today with my service, and I really appreciated his candor with certain aspects of the condition of my vehicle. The whole staff is friendly and knowledgeable. An extremely reliable place to get your car serviced! read more

The fiirst 2x times I went there over the summer , the guys were amazing ! which is why I went back a 3rd time . This time , however a young kid seemed unsure of what he was doing , maybe he was new ? at first he thought my car was a Mazda .. ( it's an Infiniti ) he said he gets them confused, he didn't know how to open hood , the manager had to assist, he couldnt scan my coupon said scanner didn't work .he was unsure of tire pressure, . ( I had to tell him ) thankfully the general mananger helped him. read more

The gentleman who handled my service was totally unprofessional. Winfred was argumentative and has Zero customer service skills. He was rude to his coworkers and to myself. I will no longer be using Valvoline for my oil change needs read more

I've always had exceptional service with Valvoline and have been a repeat customer for 20+ years. I've never had a major issue with service throughout the years and vaguely recall waiting an extensive amount of time once over 10+ years ago. Luckily the do have a small waiting room inside with water and a bathroom if needed. I can always go and obtain an honest assessment of my vehicle's health prior to road trips out of state. I've never felt pressure to purchase any service and have received free top-offs and tire pressure checks w/ air added as needed. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Norwalk, Connecticut

Manager reprimanded his staff in front of me, and his staff was correct! Manager was rude, and he would not take the time to understand the problem. His staff member was more courteous and professional than manager. I went to Valvoline on Connecticut Avenue. Manager there was understanding and kind. Staff very efficient and even gave me a discount so I would come back to their branch! Even though I was a customer for many many years at Main Avenue location, I will never go back there. Never. read more

Quick and easy, in and out oil change. Probably there 10-15 minutes.

We had oil change , Maurice and Preston were the ones who helped us and they were great, very profesional and honest. Checked on everything and made sure was done correctly. Really nice people . We definitely come back here Thank you so much read more

Do not come here. Came in for an oil change a few months ago against my better judgement. All went according to plan. Came back for my next oil change. "Who did your last oil change?" Oh, you guys did. They stripped the oil drain plug and could not remove it. So they decided to vacuum out the oil. Ok, oil change supposedly done. Fast forward 2 months. Had my car at my regular mechanic. Of course they could not remove the plug either. When they attempted to vac the oil out, the hose they were using would not fit, not to mention my oil was about 2 quarts over. Went back to this valvoline the other day to get the oil vacuumed out so i could get an oil change. They claimed they couldnt fit the hose in either. When I asked how they did it last time, I was told "we got a new machine." Pretty confident my oil was never changed and I was lied to and now i need a new oil pan. Looked to file a claim online and of course all claims must be filed within 30 days of service in order to have it seen. Of course it would take more than 30 days for me to realize Valvoline stripped my oil drain plug. Do yourself a favor and if you need an oil change go somewhere else. read more

Upon arrival for an oil change, I was cordially greeted by Louikenson Paul. In addition to the prompt service, which took less than 15 minutes, the staff also replaced my air filter, which was due for a replacement. They also checked and adjusted the air pressure in all four of my tires to the appropriate levels. Despite living approximately half an hour away, I would not hesitate to return to Norwalk for this type of exemplary service. It was truly exceptional. read more

I've gone to this location for a few years now and am always highly satisfied with how quick a basic oil change takes. Even additional services like break differentials or filter changes. Keep it up guys! read more

I trust Valvoline when they tell me what I need. They are supposed to be experts at their field. I went in to the Norwalk location for the first time and spent over $160.00 to get flush of what I believe is my engine fluid. Go back a few months later to get an oil change at a different Valvoline and they tell me I have no oil in my engine?! I'm infuriated. I am going to have to figure this out. Everything was fine until I decided to go to Valvoline to get this done. I have now noticed a leak since then/ I'm wondering Did they not tighten something when they were flushing?! I won't be going back or recommending anyone. This is scary I need my vehicle for everything, to imagine I'm driving this on the highway and something happens. read more

Not a bad experience, but the past two times, as I am sitting in the car waiting for the oil to be changed, the guy doing the work basically scolds my car. Yes, I'm writing that correctly. "MAN, tire pressure is too HIGH! This is dangerous!" or "Filthy air filter." Neither time was the problem addressed to me, but rather yelled at within earshot of me. Interesting and passive aggressive at the same time. Not a bad thing, I guess, but just...off. Also previously I supposed I was not specific enough in saying I wanted a basic oil change (meant synthetic). They charged me for the $$$ expensive one. Then the last time, he said "in the past you put in conventional. Switching back and forth is bad for the engine. I take no responsibility." So maybe I should have been clear originally, but I feel like the ambiguity of a non-car person could be addressed by specialists to avoid this situation. Just make sure you are crystal clear on what you want. read more

Quick. Friendly. Reliable. That's how I like my oil changes! read more

Simply terrible. Does not even deserve one star. Not only do they try to sell you other services (notoriously taking advantage of female car owners), but my experience traumatized me from ever going back. Here goes: I went to get an oil change. All went well, or so I thought. The next day, I had a three-hour drive to Pennsylvania. I noticed, when I parked my car for the first time in my friend's driveway, the front was emitting an opaque gray smoke that definitely reeked of fuel oil. I let it go the rest of the weekend to see if maybe it was just residual oil. It happened again the following Monday. Furious, I brought it to the Subaru dealer (also awful, but that's for another story). They checked it and said whoever changed the oil carelessly laid the dipstick on top and forgot to properly insert it, causing a major spill. I was simply infuriated. I had the dealer clean it up and refill the oil. The following day, I called Valvoline and explained everything, demanded to speak with their regional manager and told them I wanted a full refund on the oil change and a reimbursement on the clean-up costs at the Subaru dealer. They tried to fight it, claiming, "Stuff like this happens," even though I got them to admit this simple, careless mistake was DANGEROUS? Excuse me! "This stuff happens," is NOT a valid excuse. Sure enough, I eventually got my way and a couple of weeks later, they reimbursed all but 20 bucks of it. Fine. I will NEVER go back there. Better off going to Splash even though they will also try to sell you other services. read more

I couldn't compliment more on the friendliness of the people at this location. Now for the reason I am disappointed and left 2 stars. Due to the fast nature of the oil change there are a lot of people talking to you and telling you to add certain things to your order. A gentleman took my cabin air filter out to tell me I needed to replace it and then put it in upside down and leaves fell in and I needed to reach in myself in order to clean them out. I expected better service. Next time I will be opting to go to a dealership for ALL of my car needs including my oil changes. read more

I will only go to this Valvoline on Connecticut Blvd in Norwalk. I have always dealt with the manager Vinny. He is always nothing but honest with me. He tells me when i need something to be done and i trust him 100%, unlike most other mechanics I've met that are dishonest. The staff seems very nice and everyone is very professional. Vinny is always easy to work with and extremely funny, he makes it an enjoyable experience start to finish. I have also told all my family, friends and co-workers and they all switched to that store also. Couldn't be happier. Thanks for all you do for your customers Vinny and staff. read more

We t a few months ago and had total service that was a dream to have done. Car is great and people listened to my concerns. Will return

Like how you drive your own car in, and stay in the vehicle the entire time. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Norwalk, Connecticut

Great customer service, they really went the extra mile to take care of my car. Oil changed, brake light replaced and A/C serviced, in-and-out in 25 minutes. The poor technicians were sweating their shirts off due to the heat, still had smiles and their faces and treated me and my wife with great courtesy and customer service. Forget the bad reviews, most of the people seem to complain because taking care of a car costs money. Bottom line- this place tops off all your fluids, fills your tires, checks all major components, changes your oil, and gets that all done in like 20 minutes with no appointment needed. Definitely will return again (plus this chain supports the troops: military discount!) read more

Poor service, the person tried to help two customers at the same time and I thought he was rushing. The worst part was they reduced my tire pressure on all the tires no idea why! Next day I saw the sign and had to rush to a local tire shop to fix. After that called them back letting know about the low tire pressure situation but they don't seems to care. I don't think I'm going back there. read more

These guys are great! They did (at least it looks like) a great job and don't charge you an arm and a leg. I just drove up, sat in my car, and about 20 min later I was done. All in all nice experience. read more

Worked with Terrence and Vinny who were extremely professional. I totally recommend them! I had a bad experience with Stamford and these guys turned it around for me! read more

Came in for an oil change. Winfred and his team were so accommodating, checked my AC, tire pressure, wipers; truly going above and beyond. Thank you guys for an awesome service on a simple oil change, I appreciate you!! read more

DISHONEST / SCAM / I AM REPORTING THEM TO BETTER BUSINESS BUREAU. I went here during the summer for a basic $19.99 oil change. On my way there, I had the AC on full blast. it worked perfectly. Halfway through the oil change the mechanic comes out and says that my AC is broken and that I need a new air filter for an additional $40.00. He shows me... I called him out on his lies. He had turned off my car and left the electricity on so it seemed like the AC was broken and blowing out warm air. I turned on the car and right away the AC went back on... Freezing and not broken. If you do choose to support these snakes, please do not let them sell you anything but the basic oil change. They will take advantage of you and they will lie to you. Zero stars. read more

Wow way to rip off a young kid... My nephew came in and they charged him double the price of last time! $100 for an oil change this is ridiculous and unethical... Would never recommend them to anyone.. Should be ashamed of taking advantage of a young man... read more

Total hose job. These guys are rip off artists. When I didn't buy the air filter they jammed it back in, destroying it in the process. Overcharged by double. Run away!!! read more

I won't be back. They tried to tell me I needed to change my power steering fluid, which should be changed every 25-30k miles. They went in detail describing how black the fluid was, etc. I had just had it done a few months prior so I knew they were lying. read more

Hard working guys in 95 degree heat - good attitudes nonetheless. Good work done and great customer service.

nice place for in and out oil change - but they make you feel like your car is falling apart if you don't get X, Y, and Z done. So as long as you can deal with all of that, then go for it. But if you don't like to be harassed, then go somewhere else. I usually go there if I find a coupon, otherwise would not go there. read more

Came in for a simple oil change, then they tried to upsell me with all of these random things that needed to be done to my car. I was so convinced I almost said yes, but after seeing the cost I had to call my dad and ask if I should do them. He said absolutely not. Predatory people working here and it still took just as long as my usual place. read more

The service was pretty quick but the employees just seemed to not care that much. When I went to the location in Bridgeport they were much more professional. I will still try using them again as they were pretty fast. read more

Caame in with a groupon and Marvin was so helpful. He didnt try to overcharge me and was very concerned about me leaving a happy customer. He was very nice and professional from start to finish. Fast great service! read more

I can't recognize the quality in different oil changes but quick and efficient service

Quick, energetic and professional service. I felt confident my car was in good hands. Serviceman , Marco, was friendly and competent.

It is not very often that you attempt to have your car professionally serviced and leave with more problems than which you came, and receive unclear statements on the summary/receipt as if to avoid self-incrimination. If your desire is to have your car damaged at no cost, there is not a better place to discard of your free time. read more

Great service and quick! Very friendly and reliable people here. Love how you can sit in the car and see everything they are doing.

They will try to sell you the moon & stars. The $19.99 oil change is for conventional oil. They do a very poor job of explaining that. I watched two sets of customers get screwed that way. Will also tell you that you need new filters & air conditioning service, etc. You probably don't... read more

These guys are the best! Professional courteous services from qualified professionals that love what they do. They are friendly engaging and make you feel welcome. I grabbed some coffee across the street at the new Starbucks drive through and sat in my car while they did their thing. Ask for Terrance if just to say hello and maybe get a coupon if he has any available. I drove away feeling great that I saved money and that my car was in top shape for the road ahead. Can you believe I can't wait to go back for an oil change? 3,000 miles and counting. I love it! read more

This place is really a rip-off. They push uneeeded services on unsuspecting customers. Their prices are outrageously high. Avoid them - just drive down the road! read more

Terrible service. Took over an hour and at one point, the guy changing my oil got on his phone and left! They should remove "Instant" from their brand name. read more