Had a great experience, all the guys were super friendly and very quick. I'll be bringing my…read moreCorvette here from now on. It's hard to find an oil change this cheap that's also this good.

Took the car in for a routine oil change and a Freon refill, which costs extra. I'd told the…read moremechanic who checked me in that there seemed to be an issue with the cooling. They did the refill, then did a test drive, and determined the problem was probably a compressor failure, which is helpful to know. On top of that, because the compressor wasn't working, they didn't charge for the refill even though they performed it. Really nice people and good service.

This is my go to for oil changes, the fact that you don't have to get out of your car, and they…read morekeep it moving with getting you in and out, which I love. When I visited this time, there is a new crew headed by jay, he runs the place like a well oiled machine, but doesn't seem to be drill sergeant like which is cool, can't say enough good things about the service they offer! Check them out for your oil change needs! I'll be back, and I've even asked my parents in FL to consider going to a take five near them!

They overcharged me. I came with a digital coupon for an oil change. The worker says if I get my…read morefilter changed, he'd put in a $25 coupon. They charged me full price for the oil change and the filter. Then they said because I paid with a card, they couldn't refund me the difference. They gave me a couple paper coupons for 25% off the next oil change. Not trying to be mean but those aren't helping me now since I just got my oil changed. The actual service was fine and the staff was nice. Just this overpaying part was not good.

86th and Michigan Rd Location. WATCH THEM CLOSE!!!!!…read moreI went yesterday 9/17/24 for a FULL SYNTHETIC oil change and they gave me SYNTHETIC oil. And was charged for FULL SYNTHETIC . I've been 3 times prior and always watch videos on my phone with the belief that I was being taken care of by honest employees. Yesterday something in my gut told me "pay attention" and thank God I listened. When I let the two employees know that I seen them putting synthetic oil in my car and not full synthetic they both became very rude and hostile despite me approaching them thinking they made a simple mistake and could flush and re-do. The older guy excuse was and I quote "They sent us the wrong stickers and the one that says synthetic is the full synthetic". Despite them playing with my intelligence I remaind calm and the more calm I was the more rude and upset they became. I said "how did they send the wrong stickers ?(the stickers on the big square containers that hold the oil to the right of your car when in the bay). They did not send the wrong stickers because the stickers say what they are supposed to say.(lie #1) Then he says "We accidentally put the stickers in reverse on the containers. So the one that says synthetic is full- synthetic and vice versa"(lie #2). So I ask "If you know that the stickers are wrong (just entertaing their b.s even though I knew it was b.s) why haven't you fixed it?" I was then told "you chose to come here, we did not ask you to come here damnit" I asked "What does me choosing to come here have to do with you two cheating me? If I go across to McDonald's, I chose to go there. But me choosing to go there does not mean it's okay for them to charge me for items but put items tbat cost less in my bag and expect me to be okay with it". One of the guys says "Your receipt says full synthetic. What the hell is your problem" I say "First you need to relax with the attitude because I have not became loud with you two nor have I gotten a attitude. The receipt is going to say whatever you type into the computer. I'm far from unintelligent". At this point I was sick of the lying , aggressiveness and attitude all because they were caught. So I left. I will be contacting the BBB and speaking with DAVE the GM. I missed him today but will be speaking with him Monday. I refuse to let this go because how many people have these two done this to!!! Not to mention I watched him print my receipt and place it on the counter before they were done. When I confronted them the older employee balled up the receipt threw it away and printed out another he had the first one folded in half. I'm sure he was going to hand it to me hoping I wouldn't check the receipt which probably had synthetic on it and not full synthetic. The container closest to your hood when in bay says synthetic (the oil they used) the one closet to your trunk says full synthetic. I'm glad I got pics. I will NOT be letting this go and will 100% staying on top of this till this is made right and those two are put to a stop with screwing over people even if I have to get the news involved

Watch you wallets--thieves and cheats work here!!!…read more My son, who just got his driver's license, went & ordered the cheapest oil change with no extras, which is advertised as being $35. Imagine his surprise when they hit him up for $65?!? I called to ask and "Josh" explained that a 2011 Corolla requires the full synthetic (+$20) and, apparently, an upgraded filter (+$4.60) and he is not allowed to use a lower grade than what is required.... Amazingly, the Toyota dealership is unaware of this law & has been using the wrong oil all of these years. Do not support thieves & liars like these guys--go elsewhere.

If I could give a 0, I would. HORRIBLE and unprofessional staff. The front desk lady was constantly…read morescreaming at other employees and had a horrible attitude. Once I left the facility my car started acting weird, my check engine light and my auto LSD light came on. I ended up stopping at Jiffy Lube and they noticed something was not plugged back in. They told me they had no clue why they would even touch that and that could've been a lot of damage to my engine if I would've driven further. They also quoted me higher price ($80) on my oil change when I had a coupon that stated it would only be $59. This facility needs to work on getting more professional workers.

Made 9a appointment for oil change and to see why my tire pressure monitoring system wasn't…read moreworking. Between then and 2p the NEXT day, I had called 6 times for updates because I was told someone would call me back each time but they never did. Front desk person, Kristen, alternated between "only being there 5 days" to "being an area manager" as it suited her. I went to check out after they'd had my car for 29 hours and she says, "hmmm, I can't tell if anyone did the oil change, let me get someone the check." Seriously? Declined having them fix my pressure system if an oil change was this difficult for the shop to coordinate. Tried to pay with points and they didn't know how to do it which tied me up at the end when I just wanted my keys and to leave. Took nearly 20 minutes to checkout and go. Was given the wrong key at first when leaving until they could find mine again. Was told management had a death in the family. While I empathize, is the shop not trained and staffed to handle a gap? I could see slow service, but I received slow and bad service. Stay away!

Stopped in for my scheduled 9AM appointment today and was promptly greeted by Mathew. Now just a…read morefew months back I had stopped in at this location and did not get any customer service from the rude kid at the counter, so having Mathew's exemplary service was a pleasant surprise. He also informed me about the possible time frame it could take to complete the job. When I returned at said time the car was ready. Their AutoTech that worked on my car was exemplary as well. After driving the car 50+ miles I confirmed all issues where fixed. THANKU Team T.P.

Needed to get all my brakes changed and coolant flushed. Dropped it off Saturday at 11am and got it…read moreback at 5pm with no issues. Staff was friendly and informative. Would recommend!

The person who greets customers is very rude and unprofessional, provides very bad service, and…read moregreets customers with a very bad attitude and gives inappropriate answers.

this is now the second time in a row that I have made the appointment online, had everything…read morereserved, and called to verify that the tires i wanted were in stock. Just for me to come in the next morning and they magically only have 3 of the 4 i need. So i need to spend an extra $150 dollars and they "give me discounts" that somehow still are more than the original quote. Avoid this place like the plague

Tires installed as promised at a good price! Call and talk to Tony! They installed new tires on my…read moreutility trailer where other tire dealers would not unless I too the wheels off myself. The staff was kind and courteous.

Consumer Beware - Faulty Parts, Misleading Warranty, Zero Accountability…read more I am beyond frustrated with Tire Central and feel obligated to warn other consumers. I purchased struts from this shop roughly two years ago. They failed within a year. Getting the warranty honored was a battle--I had to fight relentlessly just to get them to acknowledge the failure. For six months, I complained about noise and defects before they finally "acquiesced" and replaced them under warranty. Now here we are less than a year later, and the replacement struts have failed again. This time, the shop flatly refuses to replace them, claiming they "only warranty one replacement." Think about that: You buy a defective product it fails they replace it that replacement fails you're on your own. That policy tells you everything you need to know about the quality of the parts they use. If they had to stand behind them beyond one replacement, it would clearly cost them too much. That's not customer service--that's a bait-and-switch business model that shifts the risk onto the customer. To make matters worse, after discussing this the day before, I was told to come in and that the job would take three hours. I took the morning off work, rearranged my schedule, showed up--only to be told then that they would not honor the warranty. Apparently this decision was "written on the log by the phone." So why wasn't I told before I wasted my time? Tony, the owner, will not return my calls. Instead, the staff hides behind "policy" and shuts down any real discussion. I've spent thousands of dollars with this company over the years. Loyalty clearly means nothing here. There are better repair shops, better prices, and far better warranties elsewhere. Learn from my mistake. I am now pursuing this matter in small claims court. Consumer beware--stay away from this repair store. And by the way the fact that they have a huge Goodyear sign on the building they accept Goodyear credit cards they are not a Goodyear store. I have found Goodyear stores to be much more reasonable and customer-centric. This is just all about profit..... Screw the customer.

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.