So very happy with Valyou, their style, their approach and our lovely, affordable and comfortable new couch!

This reviews is LONG OVERDUE. I'll talk about both their staff as well as the product. Let me start off by saying FANTASTIC EXPERIENCE every time! I have worked with KIANA on several occasions throughout the last couple years and when it comes to buying my own personal furniture, passing her information on to my clients to decorate their homes/condos, or just to get an opinion on new space ideas that I work on, she is your girl! From start to finish I have always enjoyed doing business with her. I have stopped by the showroom a few times but typically order directly through her over text/phone/messenger. (Actually, not to spill the beans, but If you guys are interested, she runs a Facebook Group called Valyou Furniture Warehouse were you can reach her directly to purchase.This girl is kind of like Wonder Woman, always everywhere, and she helps run the business behind the scenes so you probably won't catch her on the sales floor! But if you want some outstanding help and really someone who works hard to make your space enjoyable, I would really recommend her). I'd like to mention that Kiana goes out of her way to send me videos, photos, hops on a FaceTime, or deeply explains the negatives and benefits of each product. I've never felt pressured by her or any other staff members to purchase either, I simply feel like I go in on a mission and I get the real responses and opinions I am looking for. I've checked out a few other island shops over the years and I get that kind of car sales man vibe I don't enjoy too much, i don't have anything against the other stores I go there on occasion for other items and I understand it's just business but would prefer more of a genuine experience and to feel helped rather than pressured for a sale. Especially since I work with high-end clientele, I always need a sales rep or assistant that will really help me out with finer details that I'm the end make the big difference. And truthfully that's what I feel what I receive with Kiana and her Valyou team. Thank you guys again for all the help! As for product, I have mainly bought a handful of different versions of their feathers sofas, some of their more bohemian/Bali items which I think are all handmade as well as some chairs and coffee tables for a few different spaces. I can't say I've had any issues with either of the pieces or their deliveries...I did have a time where I bought one of the handmade nightstands for a space and there was a minor color issue between two because of the weaving material used, but I reached out to Kiana and she had it quickly switched out within a day for me. It wasn't a big deal since hand made items usually have some small irregularities, (but because it was for a clients home, they were a bit pickier than me). All in all the exchange and the process went very smoothly for me. The drivers did a great job also, all very polite and take their shoes off in the homes and make sure to be careful. Kiana even threw in a Hawaiian cookie package to apologize for the inconvenience and the clients really appreciated that! Have to say, this review really was overdue and I hope it helps some of you future buyers. And kudos once again to Kiana, I feel like I can't say good enough about her and her service! Really cares for this company and as a local myself, it's great to see someone like her and her team running a great business on our islands. Thanks Again Valyou Furniture! read more

Valyou - Sofa - Furniture Stores Near Me - Honolulu, Hawaii

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My last review got deleted... long story short, they lied about the delivery date and refuse to answer my calls. It's been over a month and now they have canceled the order and stated I need to dispute the issue with my bank to get a refund. Valyou is the absolute worst. Pay the extra money for that couch you wanted, don't give anymore money to these scamming scum bags. read more

We purchased two sofas from Valyou in May 2022 from their website! Never again will I purchase anything from this company. We purchased two of the feathers collection sofas and these have been the worst sofas we've ever had. The fabric is horrible, buckles or folds and the feathers shift constantly. I've had to stuff additional stuffing in all the seat cushions and they are still horrible. The company wouldn't offer any assistance 3 months after our purchase when we wrote and sent pictures. They suggested WE purchase additional foam or stuffing on Amazon. We would have returned them but living in Hawaii it's kindof a pain as we'd have to take them by trailer to the port and it would have cost us additional money. Today, 12/21/22, I had to add additional stuffing again to one of the bottom cushions and the zipper broke on the cover when I zipped it back up. Now I have a broken zipper on top of crappy couches. Oh and almost forgot, the feet that come on the couches are so low that you can barely get up and it's extremely uncomfortable to sit on this low. We are only 5'5" tall and still could not get comfortable on these. read more

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Great Customer Service. I asked for my couch to be delivered on a certain date and everything went down smoothly they communicated with me the whole time and the delivery guys helped me take it upstairs. The couch is beautiful, has hard real wood, and has great finishes. read more

Kelsey was Amazing! She was so friendly and helpful, but not pushy. She understood our needs and what we were looking for. Kelsey is a great asset for Valyou furniture. I recommend seeing her. read more

Just moved to Hawaii and it has been really expensive, but we've been able to furnish our apartment because of Valyou. The quality and design of the furniture is a step above what you'd expect for the price and we're really happy. There were definitely some hiccups in the ordering, communication, and delivery process, but the people who work there always worked to make things right--it just takes some patience and some extra work, but in the end we are happy with everything. I highly recommend. read more

best furniture store in hawaii!!! best prices! best associates!!! look for maria!

Take my advice and STAY AWAY. I debated whether I should order a bedframe from Valyou because I had read some extremely negative reviews on Yelp. I ignored them and ordered one anyway because hey, furniture options on Oahu are few and far between, and maybe I would get through it unscathed. It was a huge mistake and continues to be a nightmare. I ordered the Charm bed at the end of March. I was called shortly thereafter because the headboard that I had selected was actually out of stock and would take 2-3 weeks to arrive. I said I would wait for it, but in the meantime I would pick up the rest of the bedframe from the warehouse. The warehouse gave me a banged up looking box that said Queen on it. Upon arriving home, I discovered that it was actually a KING size, and clearly someone had returned it because it was ripped up and in terrible shape. I brought it back to the warehouse and requested a bed in the right size that was NEW (who thought you would need to ask for something unused when paying full price??? INSANE) and was given one. Fast forward to 3 weeks after my order, when the headboard should have arrived. I got a call from Valyou saying that there were delays and it would be ANOTHER 3-6 weeks. I said I would wait. Two weeks later they tell me it will be ready for pickup the next day. On the pickup day I get a call saying that the shipment arrived, but all of the headboards are damaged, and now it will arrive sometime in May. When in May? They have no idea. The customer service is a joke. I asked to speak to the supervisor and was told that the person I was speaking to is the manager. Unless you're the President of the company, you have a supervisor. I asked for a refund and was told that they would have to get back to me. At the end of the day I will have to wait AT LEAST two months for a bed. Take my advice, save yourself the angst, and go elsewhere. It's not worth it. read more

Great selection, helpful salesperson, and cool music! Excited to get my new tv shelf!

Love my new sofa! Excellent customer service! Shipped to me less than one week! The sofa is beautiful and the quality is fantastic! Highly recommended!!! read more

Great feathers sectional! I was fortunate to find this affordable comfortable sectional at Valyou Furniture on Ala Moana. It's really difficult to find furniture in Honolulu that is both stylish and affordable, but Valyou did it for me. The delivery was also very easy. They came during the time frame window and called in advance. They also accommodated a 4 hour window request as I was only able to reserve an elevator for 4 hour max. read more

If I could give less than 1 star I would. Absolutely terrible experience. I ordered the Charm 2.0 bed back at the beginning of June. The website indicated it was a "preorder" item and that they expected the beds to be shipping out around the first week of July. Didn't receive any updates on the order by July 14th, so I called the customer service number and while the woman who answered was very pleasant, she said she didn't have the ability to search for order numbers. She also paused talking to me several times to yell at a child or children I could hear in the background. She told me she would email me within 24 hours with a full update after she talked to the warehouse staff. Next day, received an email stating that they didn't have an update on when the bed would be available, but they were estimating receiving everything in Hawaii in the first week of August, and it would be about 10 days from that point for me to receive my order. While disappointing, I know supply chains are messed up due to the pandemic, so at this point I was still willing to be patient. Flash forward to the first week of August, and still no updates. Called and emailed again and got the same answer that they would have to look up the order and get back to me. This time I received and email from an "escalation manager" who said it looked like the bed would be available in their warehouse in the first week of October and I would receive it 10 days after that. She also sent pictures of a few other beds as potential replacements...all of which looked absolutely nothing like the bed I wanted. I politely declined and decided to cancel the order and request a refund. Received a very polite email response apologizing and telling me my refund would be credited within 5 to 7 business days. It has now been 9 business days, and I still have not received a refund, nor have I received any responses to my calls and emails regarding it. At this point, I'm about to dispute the charge with my credit card and file a complaint with the Department of Consumer Protection. From the reviews here it does seem like the showroom has a much better record and people that were able to actually get what they wanted received nice furniture, but I will never do business with this company again and would advise everyone else to do the same. read more

Great warehouse, good parking. So nice to have a local furniture distributor on the island

Let me start by saying that I'm happy to change this review once I see any updates on my order (happy to provide order # privately) or solutions to my problem. I placed an order for 2 couches, a 3-seater feathers couch and a 4-seater feathers couch more than a month ago. I received an email telling me that they shipped and they got all the way to the delivery hub which is 45 minutes away from my house - they've been there for 2 weeks! I called the warehouse to see what's going on and they told me that the couches are in the delivery hub but are on hold as per Valyou furniture's request and they're on hold until further notice. I tried to inquire more but they told me I should reach out to Valyou since there's nothing else MWD can do for me. I called, emailed, texted with different people from Valyou for days and I received so many different responses, mainly them blaming the delivery company. I offered to go pick up my couches but I was told that's not possible for some reason. I spent $2600+ on this order yet I can't even get it. One associate told me he expects the issue to be resolved in 3-5 business days, another one tells me I'll receive a clear update around Friday. Friday rolls around and I'm told to wait for another update NEXT Friday. I started reading more reviews and I'm honestly regretting my purchase since every day I have less and less hope of receiving the items I spent good money on Valyou furniture continues to lie to me and beat around the bush. I was on tiktok and the algorithm put a video by a young lady named Dalanena Frierson in my way and she's had the same exact problem with Valyou furniture. Her problem kind of escalated to a whole Twitter war between her and VF and she ended up receiving an apology and her couch in a timely manner by a founder. Is that really what I need to do to receive the items I paid for? I need to start a Twitter war? So far my experience has been beyond disappointing and I will be advising family and friends against purchasing anything from Valyou furniture. I don't think they're a scam but something terribly wrong is going wrong on here. read more

Very friendly staff! Beautiful store. We love our couch! It did take almost 8 weeks to get due to covid but well worth the wait. We did have some issues with scheduling the delivery, communication wasn't great, but love that it was free and the installation was for a very minimal fee. read more

Love my new 142" feather sectional!! So comfy and stylish!! Been eyeing this couch for while now before deciding to check out their town showroom (was very busy) and once saw it knew had to have it... As far as everyone saying their customer service wasn't greatest, my experience was if I had question they were always easy to reach and resolved issues. Also movers were great so you get five stars!! read more

I visited both the Kakaako and Kapolei location and received great service on both occasions. All the employees were wearing masks and they were also all very nice, patient and knowledgable about the products. I was shocked to see how cute and affordable their furniture was! They also offer free shipping and free delivery, which is pretty much unheard of for something that large in Hawaii. Also installation for my couch was only $20! One thing that was a bit inconvenient was that my couch came in later than expected because of a shipment delay. But like I said, free shipping and delivery for something that large to Hawaii is pretty much unheard of and it was still totally worth it! I will definitely continue to shop with Valyou and I've already referred several of my friends their way! read more

I ran into an issue with an order and the CEO got in touch with me personally to make it right. This is a company run by someone who cares deeply about the customer and customer service. The couch we ordered arrived today. It was easy to move / put together, looks exactly like the pictures on the website, and is very comfortable, deep, and plush. I would not hesitate to do business with them again. Thanks! read more

Betsy is a really nice assistant , she helped me finish my whole process of buy the Donna coffee table . I feel comfortable to talk to her and she is so patient for answering all my questions. A nice girl , definitely to look for her with my next purchase. read more

Very disappointed that my delivery got pushed back 3 times. And I had to call to inquire. No one called me to let me know the status of when I should be receiving my furniture. And I keep getting a text saying our logistics team will be looking in to it. When I called them they said they would call me back and still no call back. I asked for a refund and still the answer I get is "our logistics will be looking in to the matter". I understand covid may slow up the delivery process but there's no excuse to why they cannot keep the customer updated. communication with the customer is key. I ordered my furniture in October and it's now December and I was told would be 3 to 5 days for delivery well it's been over a month. read more

We received our couch today and I was very excited but we got the wrong size and we were missing an armless chair BUT Coy Surla Reyes was AMAZING! I her with our issue and she resolved it super fast! She was friendly and understanding. I still give them 5 stars cuz i get that mistakes happen. Delivery people were awesome as well. They wore masks, they took their shoes off even though I told them it was ok to leave their shoes on and they we're friendly and courteous. 5 stars for Valyou! Thank you so much for all your help and resolving our issues. Thank you Coy! read more

Update: We had to change our rating to 1 star & it would have been less if possible. When we placed our order, we had a lengthy discussion about needing this bed for our college daughter coming home by the 15th. We are past the 15th and have made 3 calls to check on the progress. Dec 11 call = order is leaving the warehouse today. Dec 15 call = order is leaving today & supervisor will return your call within 48 hours. Dec 17 call = order hasn't left yet & call disconnected twice??? Very happy with my Valyou experience. Selected a product that I thought was well made, solid wood, and stylish. The customer service agent, Jenna, was extremely helpful and charming and found something within my budget. Thanks, Jenna! read more

I needed a new mattress and the mattress displayed in the furniture store caught my eye. I wanna know how it feels like so I sat on it and I liked it. I ordered the mattress but when it got delivered to my house, it was totally different from the displayed one. The mattress is too soft and it's so uncomfortable! I went back to the store cause I want to return it, but they told me they can't help me at all! They instructed me to contact their call center that was based in the Philippines instead! I tried reaching out to the call center and they sent me an email that the fastest way to contact them is thru a text message. Every time I will send them a message, it's always a different agent that will message back! The first one asked me to send a picture of the mattress, so i sent it but didn't get a response. I messaged again, a different agent responded and told me that their mattress in non returnable because of their policy, sales person at the store never mentioned anything about the non returnable policy! The agent told me he/she will check with the manager and will get back to me, but no one did! I also called the sales person's number on the business card but it just directed me to the voice mail and it's been 3 months already, still no one gets back to me. I messaged the call center almost every day to ask for a refund or a store credit for another type of mattress but will tell me that it's not possible and offered to give me a 30% discount refund instead . It's so hard to try to communicate with their call center that's all the way in the Philippines so I have no other option but to take the 30% discount refund that they said I will be getting within 2 weeks, it's already September and still nothing! I've been waiting for the refund since June! Whenever I will message them to ask for an update they will just keep responding it's still in process! It is so disappointing! I will never go back to this furniture store again! It's the company who just cares ab read more

Poor customer service and inventory control!!! Went into the store and was pleasantly surprised by the selection. The furniture looked modern and displays were very nice. We have been looking for a recliner for a while and was happy to find one that was motorized and didn't look bulky. However, when we inquired the sales rep had no idea what inventory was available. She said that there were no recliners available at her store but stated that if we drove to their warehouse there would be several open box/returned ones. After arriving at the warehouse, the front desk said that there were none available but said that if we drove to the kapolei location, there was a floor model. Wanting to confirm this ourselves, we tried to call the kapolei location. However, you can not reach the store. After several phone calls, we got redirected back to customer service which is in the Philippines. Ugh!!! read more

I am so happy with our new edition to our apartment the "Fantasy" couch. It's so beautiful and comfortable. The ala moana staff is very helpful and answered all my questions before making my decision. The day of delivery.......my gosh those guys that came out and had to carry that HUGE box hats off to them! Nate and Isiah did such a great job maneuvering the box into my apartment. Both of them worked really well together! Thanks a bunch guys!!!!!! I would recommend this place to anyone looking for new furniture. read more

Awesome reception. Excited to get my couch. Love the service and Kelsey and Curt were super. Thank you for good prices in a very expensive economy. read more

Kahale was very easy to talk to and he listened carefully to what we were looking for. The store was beautifully laid out with so many tempting pieces, made me kinda sad we already have pretty much all we need. Thank you for the extra care in checking temps and sanitizing us as we entered the store. That sanitizer gateway thingie was really COOL! Wish we had one of those for my school. Thanks again for the great service! read more

if your looking for modern quality reasonably price furniture this is the place to come ...after researching furniture stores with the limited ones we have i was soo excited to find valyou furniture!! they have beautful furniture and if you go maria is awesome!! she's soo patient , knowledgeable and gives great advice which makes you feel so comfortable !! thank you maria for making me feel so welcome !! read more

Maria was wonderful and helpful. The couch we purchased is awesome. We will see how well it holds up.

1st they delivered the WRONG colored couch. Told them about it and they wanted me to disassemble the couch and put it back in the box for the switch. Um..NO; your workers made that mistake so they can do it. 2nd time they delivered correct color but DAMAGED couch (during this delivery I heard the workers mumble that they were the same color as the first delivery. funny because the first delivery boxes say LIGHT GREY & the correct/2nd delivery boxes say DARK GREY). But I don't expect ppl who work for this company with a high IQ. 3rd delivery, couch still had a DENT but they assembled it for me for free so I guess. These people don't care about your hard earned $. They just want to make a sale. They don't even know their own finance policy. However, they did a good job fixing their mistakes. Overall I had a really bad experience with Valyou and wouldn't recommend it nor purchase from them again. read more

Great help the moment when walked in. Did not feel pressure at all from staff. Also got $50 off because it was our first purchase (made the decision easier) pick up location is close to Dole Cannery, convenient location since there's no traffic in the area. Warehouse was really helpful and easy to work with. Overall, a satisfying experience with Valyou. read more

We love our feather sofa we got here so much that we came back to buy one for our son's apartment, too. The sales and service was great too!! read more

This was the best and most seamless furniture shopping experience I've ever had. Also, delivery and assembly was so fast and easy. Mycah and JJ were so helpful and friendly and they assembled my furniture so efficiently. Overall, it was a great experience. read more

Recently bought a 4 person feather sofa from Valyou. Their Kapiolani location is really convenient for me. Our salesperson Tiffany was wonderful and delivery was free and quick. I really really recommend them over other options in town. read more

The ala moana branch staff was very helpful, they were knowledgeable of the items and answered all of our questions we had for the couch that we purchased. Fast foward 3 weeks when the couch was delivered we were surprised to find that it was slightly different from the couch that was in the show room. We called the staff and explained out situation and there were some complications that came up but the customer service line was very helpful and accommodating. I appreciate everything they have done for us. Even though our order did not turn out the way we wanted it to, we decided to exchange the couch and replace it with a sectional. Now we are eagerly waiting for that sectional to come. Thank you Valyou team and your amazing customer service. read more

We love our new bed and mattress! Very modern yet very affordable price! I have been looking for a modern, chic and inexpensive furniture for our bedroom and glad to have stumbled upon Valyou Furniture on Instagram. Shout out to Maria for an exceptional service at the showroom on the day of purchase. To Alexis, Chalvie and Jenn from Logistics for being so efficient, patient, helpful and kind to all my querries and concerns. So far, me and my family love love love our new bed. Thank you so much! read more

This review is not about the stores service or merchandise. It is about there covid safety protocols. I applaud them for having a temperature check, and hand sanitizing station. They also have a misting gate that you must go through. While I don't object to misting stations I do object when the staff can't tell me what chemicals I will be sprayed with. When I asked the staff they said it was a water based sanitizer. That tells me nothing, every sanitizer I have read about is water based. If you want someone to get sprayed before they enter your store at least provide details on what you are spraying your customers with. I really don't want to get sprayed with chlorine, bleach, ammonium etc.... read more

Great value for contemporary furniture, had a little issue with return service, but Betsy is very helpful, quick response and very friendly! Will come back for sure! read more

Dropped in on a late afternoon. We were happy that they were still open when so many places are closing early. Prices were very good, we ended up buying a bed frame and might pick up a couch as well. Staff was very helpful and they have a cool disinfecting entrance that was pretty cool. read more