I am so disappointed with Van Camp's customer service. It has been over 2 months since Rose Van Camp came to our house to take photos and measurements to provide a quote. We have followed up multiple times with voice messages and once we even spoke with John, who acknowledged that he had all of the information and would be providing a quote, but could not provide an estimate on timing. We have heard nothing since, despite more messages. Truly frustrating to have our time wasted and no information shared. Who knows if they do good work, but they certainly don't follow-up! read more

I've been using Van Camp's Quality Hardwood Floors for a long time in rental units and he always makes the floors look amazing. This is a 1921 rental in the Washington Park area of Denver and these are the original oak floors ... look at the way he restores them! OMG they are gorgeous and every floor he has refinished over the years looks like this. I was so surprised to read some less than 5 star reviews because John Van Camp always returns my calls promptly, is very gracious and accommodating, and gets the job done as scheduled. Denver is fortunate to have such a fantastic hardwood floor refinishing company and I hope they are here forever. read more

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Our son recently purchased a condo in a 100 year old building listed on the National Registry of Historic Places. He asked for our help in finding a contractor to refinish the hardwood floors which were original and in very poor condition. Having recently completed a large hardwood floor project in our own home we agreed. We recommended Van Camp's Quality Hardwood Floors as John Van Camp had bid the floor project in our own home and although we didn't use his company I remember reading about the work they did in some of Denver's older homes. The estimate for the job was within our son's budget and work began about 2 weeks later. I suppose the first red flag reared its head when the entire project start to finish took only two days. Sanding, filling, sanding again and two finish coats with just hours of dry time between them. Granted this is a small condo but our fears were realized when we took a close look at some of the work. Large gaps in the floor had been filled but it looked as though the filler had been applied very thickly and the result were large cracks after it dried. Further the filler hadn't been brought to floor level, making us wonder why they had bothered to try and fill the gaps at all. Cracks between individual boards were filled only sporadically. Freshly painted baseboard had not been masked and bore the scars of a sanding machine. In many ways the floor looked worse than it was before. When we contacted John Van Camp and I explained the level of our displeasure his tone was one of disbelief that longtime employees of his we capable of such poor work. He then went in to explain, in a VERY condescending and uncaring manner, that the way the floor turned out was the result of the age and instability of the floor, not his company's work. Nevertheless he grudgingly agreed to send the employee in charge of the work to meet on site to discuss our concerns. I met with Juan a few days later and he explained that some areas of the floor were unstable and the floor sander vibrated the filler out leaving a spotty fill job. That explanation makes sense, except why hadn't the filler cured properly in the large gaps- did they even let it cure AT ALL before using the floor sander? The company that finished the floors in our home let the filler set overnight before sanding it. Difficult to believe there was enough time in 2 days to allow for this process. Juan agreed that the fill job in the large gaps was poor and that it needed to be fixed. He left with the promise that John Van Camp would be contacting me. Seven days went by before I finally had to call the office as I had not yet received a call from John. The tone of voice was even more condescending and uncaring than the last time. His concern he said was that he had sent Juan to fix whatever concerns I had the first time but that I had somehow interfered with that even though Juan never indicated he was there to work at all, not once. I asked John if he himself might come by and check out the work and his response was he was far too busy, even though his office is just 20 min, 7.7 mi, from the job. He said someone would be contacting me to schedule the repair work then cut me off abruptly. That was 5 days ago... Hopefully the photos I uploaded speak for themselves about the quality of work one can expect from Van Camp's Quality Hardwood Floors. The work they completed was in our son's first home, the result of years of saving and hard work. It appears they took full advantage of a naive first time homebuyer, for shame. read more

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Cannot recommend Van Camp's enough. They did a beautiful job restoring our original 1916 floors. John is a true master of his craft and is wonderful to work with. It is rare to find a business of this caliber these days; they even sent us a thank you card and Christmas calendar. read more

They worked extremely quickly and did an adequate job. Did need to come back and correct a few small things. Floor finish was splashed on the walls and the clean up was not that great - those were mine to correct. My biggest complaints are 1) They had an underling helper that went through my medicine cabinet. That's completely unacceptable. 2) The owners never called or checked back with me to see if I was satisfied. Had they done that, I would have informed them about the "helper" and not written this post. read more

Van Camp's did an excellent job with our hardwood. We had a small part of our first floor that had very worn hardwood and the rest was carpet. The old flooring was sealed with oil based yellowed polly and had a bit or water dammage. We had Van Camps come out and tie into the existing oak floor and install hardwood on our whole first floor. They did a spectacular job of joining the old and new floors and finishing them with water based Traffic polly. It is impossible to tell where the old and new flooring meet up and I know the area the where the carpet used to start. Great communication and fair prices for the high quality. Highly recommended! EDIT/UPDATE- We had a few questions about our floor almost a year after it was installed and the owner personally came out and discussed the floor with us. Their service is above and beyond and they stand by their work for the long term. read more

This group has done a good job for us in our rentals. We thought we needed a complete redo on the floor. Instead they were able to do a less "invasive" procedure that looks great. They came when they said they would, they were neat and made sure we had the right directions on how to care for the floor. I am a realtor and refer Van Camp's Quality Hardwood Floors exclusively. They do get busy so make sure you have realistic expectations on getting your floors re-done. read more

I had to give a shout out for my long time floor guy... Van Camp's had refinished floors 4 times for me over the years and installed a huge amount of hall floor to match existing just recently. The install job was in the middle of a big open area and they put up plastic and try to work with you on the disruption. They always do a great job. I always forget to ask about the details but their contract is clear and they help you understand your part, and I can't say enough great things about this company. You can trust them. You can talk to them. They are worth it where ever they fall in your bid process. I don't know because after the first time I've used them over and over. read more

My experience with Van Camp's started with an estimate for refinishing wood floors. I was in the process of buying a new house and had another flooring company at the house finishing up an estimate. The owner of the company was annoyed that another company was at the house giving a quote. he stormed off to his car and left the premises. under the circumstances of not owning the house it is normal to have multiple companies lined up to give quotes. compared to the other companies that gave us quotes, van camp's didn't seem to want our business. in fact they didn't want our business. they never sent us the estimate. read more

Unfortunately I am unable to review the quality of their work. We scheduled an estimate for 1000 sq ft floor to be refinished. They didn't show up or call. Not sure what happened because our follow up calls were not returned either. read more

Van Camp's hardwood floors did a great job both refinishing and installing new hardwood floors in our 1919 park hill bungalow last year. We need to get the job done quick an right before putting the house up for sale. Van Camp's attention to detail, daily clean-up, and customer service was excellent. I would recommend them to anyone. read more

A card in the mail reminding me to buff & coat my floor in turn reminded me to write a review. When I moved into my 1915 home five years ago I had all the floors refinished. And in 2013 when I remodeled and tore up carpet in the bedroom I again had Van Camp's back. Both times the service was scheduled without any problems, quoted well and John came back to check on progress and made sure I was happy with the results. Since the reviews seem to be all over the place, I wanted to put in my 2 cents worth. Thanks John for the great work and the beautiful floor (mine looks like the photo of the church refinish but some credit has to go to the wood itself!) read more

We received multiple bids for a substantial job to refinish, stain, and seal our recently purchased home. While Van Camp's was on the higher end of the bids, my conversations with John (in advance of the job) confirmed that Van Camps was the right choice for the work. His sincerity and trasparency earned my full confidence - for which he delivered in doing the work the right way- he (and Van Camps) are committed to complete satisfaction. Robert and his team completed the job on time and exceeded expectations in quality and clean up - we had a tight deadline before we moved into the home and they ensured that they delivered on time. Also, when taking quote, I provided the wrong information on number of stairs to be done - they actually LOWERED the final price due to the slighly smaller job- certainly built trust and confidence not often seen from contractors There were a few minor follow up items, which were addressed quickly and professionally. Specifically, our handrails and posts in the home need to be stained (separately from floors) - I called Van Camp's and asked if there was any extra stain that we could use for the job - they delivered a can of the stain to my home the next day. While I see a few negative reviews from "prospective" customers - I would definitely point to their A+ rating from BBB - from actual customers - appreciate the approach and work from Van Camp's. read more

Super high-quality work, great customer service, thoughtful and courteous workers. I had them refinish my antique (salvaged) oak floors after they were flood damaged by a burst water pipe. The original installer, A+ Hardwood Floors, had done a good job installing, but a terrible job sanding and finishing. So the flood damage was a blessing in disguise- thank you guys for an amazing job- my floors are now as beautiful as they could be! read more

We received a quote from Van Camp's back in March and after getting quotes from some other companies, we decided to go with them. Almost five months later that is still all we have...a quote. Despite numerous phone calls and emails over the past few months, no one has followed up with us to move forward on this project. After sending them an email in June about how disappointed we were, we finally received a response. They said they would set a time to meet with us "soon". Two months later we still haven't heard back. So I am not rating the quality of their work on hardwoods (since we couldn't get that far), just the quality of their customer service. read more

I received an estimate for hardwood floor refinishing and although I had a good experience with Robert Ross who came to review the job I ultimately did not choose to move forward in scheduling my refinish job with them. They told me they were available to start on the weekends and when I called to schedule the job the owner Phil let me know this was not true and they do not work weekends. They told me the cost per square foot to add stain was .50 cents and when I called to schedule the job Phil let me know it was $1.00 (this would cost me an additional $400). They also were not available to begin they day they indicated.. I had to reschedule the painters, movers and find additional alternative housing as I am closing on my current home and this job is for my new home. I wanted them to work out but could not risk additional misinformation. I went with Denver Dustless. read more

We had Van Camp's do our hardwood floor in our 1906 bungalow. I was worried about odors so I wanted to use a water based finish. They were happy to accommodate. They were very quick, clean, courteous and priced fairly compared to the two other estimates I received. read more

Van Camps did a total refinish of all of our wood floors a year ago and came back this fall to repair and recoat due to some damage done during renovations. The crew showed up when promised and did a nice job. Both times I had a couple of concerns and someone was back at my house immediately. Totally satisfied. read more

No call, no show! They were supposed to come out to give an estimate and never called or showed up. How do companies like this stay in business with service like that? read more

We had Van Camp come in and refinish our floors in our Sunnyside home. Their estimate was good and so we had them start the work. There was a couple of places that needed work and they took care of one of them. After the first finish coat I came in and saw swirls and places around doorways where it looked like someone had stayed too long in one place and then had to blend in the grooves they caused. The owner said that the swirls would not show with the second finish coat but I knew better. (I had installed and finished my kitchen floor with white oak and had done a custom white oak floor refinish in a very difficult black stain/and water-based finish which takes a real knack to pull together by yourself when all floors on the first floor are connected with no breaks.) He defended his guys and said they would make it right. I wanted him to resand to take the swirls out he refused. The floors still show the swirl marks..... read more

Arrived on time. Finished on time. Cleaned up after themselves. Paid exactly what they quoted. And the hardwood floor looks awesome. What more can one ask? read more

I thought they were terrific! We have a 1905 Denver Square that had been carpeted the entire time we have lived here (over 30 years) so I was nervous about pulling up the carpet. These guys are the pros at such things. I will have them back to pull up the rest as soon as I can. Honest, hard working, great. Cleaned up after themselves and wouldn't take a tip. ' read more