Amazing service! Urgently needed a watch resizing and they were able to service me right there on…read morethe spot. The folks nextdoor were telling me it was going to take overnight. Great staff at Razny's!

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one…read more they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail).

I went today Malabar for our annual purchase. If you ever…read morevisit there, make sure you visit Srijith, the manager who is absolute gentleman and a Gem of a person.l, who helped me out through it all. And sales executive Parul is great at showing you designs and simple a great person to speak with. I am definitely going there again for these two.

Went by the newly opened Naperville location and was very disappointed with the level of service we…read morereceived. The lady who helped us was on her phone multiple times replying to msgs. She also had no interest in helping us with selecting what we wanted. The saving grace was the security guy, who was armed, amazing, kind and seemed to know exactly what his role was if anything went down. I would have swapped my sales person and bought something from him hands down. Please do better, we try to support your business, but this way we might as well go somewhere else.

This review is LONG overdue…read more After looking online and at a couple of different 'big box' type jewelry stores for an engagement ring and just not finding what we wanted, we decided we wanted to go the route of having a custom ring made, and so we ended up at Holtzmann's. Pam and Pat Holtzmann are the most phenomenal folks around. When you're in their store, you feel like family. They are super friendly, and made you feel comfortable from the get-go. They are both super patient, and they really take the time to educate you on different stones, and different aspects of design to help make sure that you're creating a jewelry piece that will last a lifetime with proper care. We ended up having my engagement ring and my husband's wedding ring made by them, and then after having my husbands wedding ring made, I ended up wanting to make a more feminine, mini-version of his ring to be able to wear myself as well, and they helped us make that too. The quality of the jewelry pieces we received is outstanding, and working with Pam and Pat was the same. We valued getting to work with them so closely on pieces we plan to wear a lifetime! Although we had rings made, Holtzmann's specializes in all types of custom jewelry. We happened to pop into the store at the tail end of another couple leaving who had the most beautiful custom bracelet made, and at another visit saw someone picking up a necklace that they had redesigned with stones from a different necklace they no longer wore anymore. All of those jewelry pieces were amazing too. 10/10 recommend for whatever your jewelry needs are!!

They go above and beyond to help you and work with you at a reasonable price they are great and are…read morereally helpful and nice people and I highly recommend them for all your jewelry repair

I'm surprised I've not reviewed On The Rocks before, though I've only been one or two other times…read moreand perhaps that was whilst on a Yelp hiatus. There are some shops I love and will always stop at, no matter what city I am in--and that's this sort of gem shop. I'm not kidding when I say that I search for fair trade, crystal, or similar terms when I'm traveling anywhere. I am addicted to sterling gemstone jewelry and have been for many years because my hometown had a store that was wonderful for this and helped me build my collection. On The Rocks has lovely sparkly things that are all too tempting! My most recent stop was to see if I could find something with rubies that I liked to commemorate my daughter's birth and I found a cute pair of small earrings that I snapped up. They have earrings, rings, bracelets, cut stones and crystals, and so on. Lots of things for a rock hound or a jewelry fiend to salivate over. They're a little expensive. But it's not a place you buy things every day and they have beautiful inventory so I'm sure to stop in again. The door has steps to get in but they said they have a ramp for wheelchair users to get in, and though they weren't super enthusiastic by offering it as I tried to drag my stroller in but you may as well ask for that if you'd like.

Stopped by with some friends and did not expect to see such vibrant rocks. The guys behind the…read morecounter greeted us and offered assistance. I enjoyed perusing the vast array of rocks on site. Hope to come back again with my kids

I am thrilled with the stunning necklace that I purchased from the highly reputable Marshall Pierce…read more& Co. Evan Bern and Jerry Bern were kind, patient, and highly informative in helping me make my decision, and Alecia Bern was immediately responsive to my request for an appraisal. Their jewelry is of superior quality. I would not hesitate to recommend them to anyone looking for a fine piece of jewelry.

First watch I purchased from this company over 25 years ago. This time just walked in( yesterday…read morewas my birthday), Derrick showed me a couple of Panerai watches, just to make it clear that day I had no intentions to buy another watch. However after they looked at my watch, appraised it- very fair deal, I left with my birthday present. After Jerry, the owner, found out about my birthday, I've got additional crocodile band, Very impulsive purchase, that made me very happy. Will strongly advise this place to anyone who is looking for a watch.

The staff is incredibly kind and helped me get my watch sized. I came in at 9 am, right when they…read moreopened, and they greeted me with a smile and helped immediately. Highly recommend!

Honest and decent folks ..... I sold them a couple pieces of Gould and took part of it and trade…read morefor a gold chain for my girlfriend for Christmas. She didn't really care for the chain style, so I brought it back knowing that they probably wouldn't give me my money back at a pawn shop. No problem, they said, and they took care of me immediately. Good people.

Annette made everything super easy. Shipped gift wrap. Awesome service. Arrived the next day as…read morepromised.

I bought an item from Cartier in Boston and needed to see if I can get an adjustment in the Cartier…read moreChicago. There were other customers waiting and was told to hang out. The wait was not too long before Ashley reached out and helped me. They offered refreshments was nice wile we were helped. Ashley was very helpful and polite. We decided to wait on the adjustment and gave us great advice. Will definitely come back to this Chicago store for future sales.

Store is clean and organized carrying a full selection of watches. Staff is professional, friendly…read moreand non pressure. For service or sales, this is a great boutique

I stopped by today and had an AWESOME experience here. I ordered some extra links for a bracelet…read moreand picked up a nato strap that will go well with two of my Omegas- a Speedmaster and 50th Anniversary GMT. If I had more time I would have most likely picked out my fourth Omega! But truly, the best part of my experience was the service. I was assisted by Gareth who was patient and extremely helpful and knowledgable. I only had time to pick up a strap, but I was treated as if I was purchasing a high-end luxury timepiece. It was really nice to be treated as if I was someone special and important. Its rare nowadays to get such service. I certainly will be back. I was at the Michigan Avenue Boutique though. That location does not show up on yelp!