1. Van Heusen Factory Store

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    Kittery, ME

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    Van Heusen Factory Store

    5.0 (1 review)
    ModerateOutlet Stores

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    6 years ago

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    Nike Factory Store - Kittery

    Nike Factory Store - Kittery

    2.9
    (13 reviews)
    0.7 mi
    $$

    Stopped into Nike while in the area, didn't find anything we wanted this time around but overall…read morepretty good size store. Staff were constantly restocking and organizing the racks. Well air conditioned, clean space. There was a ton of sneakers for men women and kids, with extra 40% off the wall pairs when we went in. Outlet prices haven't been like before but you can still find good deals! Air max 90s, lebrons, runners etc.

    The store itself was clean, had good inventory, and a few employees were genuinely helpful…read more Unfortunately, a couple of others seem to develop a very strange attitude the second they see a customer getting a strong discount -- almost like they're personally offended that Nike is honoring its own promotions. During my most recent visit, one employee claimed my discount "wasn't showing up," even though I had already checked Nike.com before driving there specifically to confirm it was active. I also watched her click past the discount on the screen before suddenly deciding it "wasn't there." When I called it out, she denied it and immediately went to get a manager. Of course, the manager was able to apply the discount almost instantly. Then came the passive-aggressive comments implying it "might be because you have more than one account," despite the fact that I had already contacted Nike support beforehand and was clearly told it was not against policy. The entire interaction felt less like customer service and more like being interrogated for using a completely legitimate promotion. What's really baffling is the mentality behind it. Most businesses appreciate repeat customers spending large amounts of money in their store. Here, it felt like certain employees were actively annoyed that someone was successfully using Nike discounts exactly the way they were intended to be used. If employees are going to act personally bothered every time a customer gets a good deal, maybe Nike should stop advertising promotions altogether. Otherwise, don't make paying customers feel like criminals for using them.

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    Nike Factory Store - Kittery
    Nike Factory Store - Kittery
    Nike Factory Store - Kittery

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    Van Heusen Factory Store - outlet_stores - Updated July 2026

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