We ordered the new Espar AS3D2L heater kit from Van Land feeling they offered an installation video and help if you have trouble installing. We "thought" it was worth the extra money than ordering directly through Heatso. First of all, just order it directly from Heatso. Kits vary regardless and our kit was drop shipped from Heatso. Second, the installation video is for the S2D2L, not the new unit. Per Jeremy, in an email to us it's essentially the same. It's not. We had to request access to the video link or pay $29 to watch it. Which that same installation video is up on YouTube for free. Third, when we reached out to Van Land about missing items in our kit and a short hot air vent hose, we did receive some responses initially, promising to help get the missing parts. As we continued our install, we realized we had more missing items. Jeremy was traveling so I began to email both the admin and office email he provided in his out of office message. Upon our last request with all the missing items, communication stopped. No response from either email. No support offered with the installation. No reply to my request for a status update by email. Very poor customer service and really disappointed with this experience. They were happy to charge extra for promised additional services but never delivered on it. Summary, we had to spend more money buying additional parts that were missing in our kit and referencing another YouTube installation video (thanks to Seeker Collective, their kit was more like the one we received). So save yourself the extra money and buy direct. Skip this middle man. read more

My experience in building my Mercedes Benz Sprinter emerged horrifically different from the Van Land Jeremy presents online. In my experience Jeremy's content push mesmerized and distracted me from his inability to follow through on my van build that cost me tens of thousands of dollars leaving me and the manufacturer of the parts he sold through his online store cleaning up a mess. This is not all, Jeremy failed to return or pay for my new OEM Mercedes Sprinter parts to be "repurposed" as Jeremy put it, to other van builds. Jeremy pointed my OEM parts out to me in his O'Hare Ct warehouse assuring me they would be safe while he consigned them as he attempted but never completely followed through on amending my botched van build. Unfortunately, my OEM parts were never returned, and I was never paid for my parts left in his care. I am now a victim of what appears to me to be my experience: a high-end Mercedes Benz disappearing parts scheme to which it is now my mission to inform every Mercedes Benz Sprinter dealer in the bay area about my experience. I wonder whose van builds my OEM parts happened to land in? Did these unknown victims know they were possibly sold my unreturned parts? I wonder how much they paid for them? If I would have gone directly to the parts manufacturers he used for my build rather than to his online Van Land store and YouTube channel I would have saved his 25% MARK-UP and never had my parts disappear from his warehouse! I consigned my new OEM Mercedes Sprinter parts with Van Land to be "repurposed" as Jeremy put it, to other van builds. Jeremy showed me my parts on his storage rack in his O'Hare Ct warehouse assuring me they would be safe while he consigned them. After two years past I asked Jeremy for my OEM parts and or money and he said he never had them, and suggested I pursue litigation. I contacted the California Bureau of Automotive Repair (BAR), and the state of CA BAR investigated my claim and successfully negotiated an agreement with Jeremy and Van Land where Jeremy agreed with CA BAR to pay me for my OEM parts. Unfortunately, Jeremy has failed to fulfill the agreement he made with the state of California BAR. I find it hard to believe (as it would hopefully be for any consumer) that a small business owner would defy an agreement with CA BAR - "our - the people's" California consumer protection organization! I truly believe the court will swiftly enforce what Jeremy agreed to with the State of California BAR. Jeremy does not care about my property, and he did not fulfill an agreement he made with the State of California's consumer protection division - this is highly concerning! Reading other one star reviews it appears others feel victimized? Could we be well on our way to a class action lawsuit which will hopefully, for all future consumers, end what may be serial victimization? read more

Ordered a few high price items, they made sure to send each one out separately as soon as they were able. One, a roof rack, arrived with a decent scratch it (from their supplier), they turned it around quickly speaking with the company and getting me either a replacement or a nice discount which I accepted. Overall, great communication which counts for a lot these days. read more

I was in need of an AC unit last minute for a trip to baja, I called vanland and spoked to Jeremy. I explained the situation and the urgency of the last minute purchase, He said he had one in stock and will ship asap for an extra overnight fee (unit is not light). Which i agree to pay, as long as I got the unit on time it would be worth it t(Baja is extra hot this time of the year). Waited for the delivery and nothing, delay my trip an extra day and nothing. The unit never showed up. A week later I got an email for a package that needed signature for delivery. Very disappointed, I feel he lied to me just to make a sale and didn't care at all. I will never use this company again and I recommend other people stay away from them. Not very professional on their part and they have not accountability. Good luck on the future. Looks like they are following a recipe for a company failure. read more

I purchased an RV through Van Land on June 2nd. They did not inform me the Seller had a Lien holder on this vehicle. They told me about the Lien holder after I gave them payment in full. As of June 30th I have not received the Pink Slip signed by the Lien holder. CA DMV requires that the sale be reported and all fees paid within 10 days - so now I will have penalty fees added when I finally get to register the RV. Van Land has done nothing to assist me in having the Seller provide a Pink Slip signed by the Lien Holder and the Seller, even though I had to pay Van Land $10,000 as their portion of the total purchase price. They took their money and I got no support from them in getting their client (the Seller) to provide the legally required documents. Van Land also allowed the Seller to remove communication equipment from the RV (without notifying me) after I had inspected the RV to confirm that all modifications listed on their RVTrader ad were indeed installed in the RV. I noticed the equipment was missing when I came to pick up the RV! Very unprofessional, at least. Nobody needs this kind of aggravation. read more