Got my left front bumper smashed to pieces, and this is one of the places my insurance recommended. I wanted to go here anyway due to positive reviews from friends. They got me in right away, kept in touch about what was needed, and had my car ready in a few days. When I got my car back, I was shocked at how clean it was. I can't speak to value since this was my only experience, needing work on my car, and insurance covered it. read more

Outstanding service from start to finish! The team was professional, honest, and kept me updated throughout the repair. My car looks brand new--paint matched perfectly and the finish is flawless. Fast, reliable, and truly customer-focused. Highly recommend! read more

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My biggest disappointment with GMC Auto Body was the Spanish-speaking receptionist. She was extremely rude during my visits. Whenever I tried to ask questions about my vehicle, she responded with a poor attitude, made dismissive facial expressions, and often ignored me completely. In addition to the lack of professionalism in customer service, I had to bring my car back several times because the repairs were not completed properly the first time. I understand that everyone can have a bad day, but customers deserve to be treated with respect. The receptionist's attitude made the entire experience uncomfortable and frustrating. I have no desire to return. read more

I had about $7k in damages to my car. After picking up my car paint job was horrible, paint splattered on my windows and gascasket. I had to recently take my car to a mechanic due to noise issues come to find out GNC auto body left my lug nuts and axle bolt LOOSE. Never again getting any service done here. read more

Hit a deer. Had a dent in my hood and crack in the windshield. This place was recommended by my insurance. Overall, easy process from start to finish. Paul was our point of contact, he kept me informed throughout the process and check in and check out was effortless. And now to the repairs...my car looked brand new. They did an amazing job with the repairs and also the cleaning inside and out. Thanks G&C for making this experience stress free! read more

This was my first and last time at this auto body shop. They got the job done. However, it was nothing exceptional--definitely not a place I'd go out of my way to recommend to friends or family. Unfortunately, my experience with David was disappointing. If he gets assigned to you, I'd suggest asking for someone else. From the start, his attitude was off--he was rude, inattentive, and seemed completely uninterested in ensuring customer satisfaction. When I went to pick up my car, I wanted to inspect it before making the payment--because why would anyone pay for something with their hard-earned money if they're not satisfied? I immediately noticed that the right side of the center console panel was misaligned compared to the left. When I pointed it out, David brushed it off, saying, "You know your car better than I do." That wasn't the point--it was clearly and visibly uneven. Instead of addressing the issue, he continued making excuses, mentioning that the console is held by clips. Why was he telling me this instead of just fixing it? It was clear he was getting annoyed, and when he finally offered to take the car back to adjust it, he made it seem like waiting was an inconvenience--what other choice did I have? Another frustrating part of the experience was the lack of communication. I had called on Monday for an update, and David told me they were waiting on two more parts and that my car should be ready by Wednesday. He specifically said he'd follow up with me that day. Wednesday came and went--no call, no text. While I wasn't in a rush, it's frustrating to be told one thing and then experience something completely different. When I brought it up, his response was, "We only do updates on Tuesdays and Thursdays." That's not what he said in his text, so where's the professionalism? After the second inspection, the console was noticeably better than before but still not perfectly even. As I tried to express my concerns, David--clearly disengaged--said, "Huh? What? Sorry, I wasn't listening." That pretty much summed up his attitude the entire time--he simply didn't care! On a positive note, Tim, the manager, and the reception staff were kind and helped make the experience slightly better. However, based on my encounter with David, I wouldn't return. read more

G&C Auto Body - Body Shops Near Me - Santa Rosa, California

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Just took my GMC truck in today to get an estimate, After waiting for 20-30 minutes someone walked out with me and said to paint the roof would be between $ 5,000 and $6,000. No written estimate. I have two other bids from reputable places between $2,709.23 and $2,546.42. Will NEVER use G&C again! read more

They did a great job on my car , but customer service just sucks ! The lady on the front is just rude ! Has horrible attitude! .. when I went in she looked so unhappy to be there ! They need better personal for the person on front! It's just such an unwelcoming environment.! Also I noticed she offered water and coffee to other customers who were Caucasian , And she never mentioned any about that to me when I got there , I arrived before them. I don't want to assume she is racist , but maybe discriminatory Against non Caucasian customers.. read more

The service and craftsmanship are awesome here! They go out the way to make everything as comfortable for you as a collision clean up can possibly be... I have a brand new car again! read more

Can't thank G&C enough for always taking care of my car and I in crisis situations! Someone hit me and after many calls to close by shops, I found the best service at G&C, which I would drive miles for...they should've been my first call - thanks G&C! read more

G and c did repairs in my vehicle due to it being one of the only Tesla certified repair shops in Santa Rosa. They had to paint the vehicle there was flaws in the paint job they had to remove the trunk to do the paint job when they put it back on it wasn't aligned so the trunk was making contact with the trim. I made comment they scheduled me for a later date for o do the repairs that they caused. After a few weeks of not hearing anything I called they had no idea what I was talking about. So I brought the vehicle in ( I live two hours away) on the black trim pieces they used a black sharpie to cover the spots. Very disappointed with this job experience. read more

Had a bumper replacement. Ben was prompt, kept me in the loop. Painless repair. Thank you Ben!

I'm a repeat customer with G&C. Always impressed when I get my vehicle back. Nicely Done! read more

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I happened to drive by G &C Auto body today, and stopped to ask about a small area of white paint on the side of my car. There was no scratch or dent, only the small white area, that did not wash off in the car wash. Merlin was so helpful! He got the paint off with just a wipe of one of their cleaners, and he wouldn't even accept any payment. I will definitely use their service with any future body repair needs. Very professional and helpful! Strongly recommend this business. read more

I recently had some work done on my Tesla Model 3 at the G&C Auto Body on Bellevue Avenue. The work was well done and timely. The representative kept me updated on the progress. All the staff were friendly, responsive, and professional. I recommend G&C. read more

I was very hesitant to write this review but after this last call I think it's time. If I could give them 0 I would. My car got hit the first week of October. I heard great things about this auto body shop so I decided if my insurance is paying for it then might as well go to a highly rated place. They give me an estimate and said ordering parts right now is very delayed due to the pandemic. I understood and asked for an estimate. They said it could be a week it could be a month for the parts to come in. That was October 5th. November comes around and then December hits and no call. No email. Nothing. I call to ask and the person on the phone has no idea who I am or what's going on. They said the service member who took my estimate is not available. This was the common theme for the next few weeks. I call, no idea what I'm talking about, then they can't find the service member, but they will write an email. This happened about 5 times until I finally said enough is enough. What is going on?! Do I need to go somewhere else?! I finally reached the service member after complaining to the women on the phone for several minutes. He says the parts should be in next week on Wednesday and that he will call NO MATTER WHAT if the parts came in or not. That call never came. Another service member finally calls 5 days after that call was suppose to come in and says the parts have come in. At this point I'm frustrated and told him of the situation and he apologized but says we can get the car in in 3 weeks. I am appalled. I said I have been without a car since October 3rd and you want me to wait another 3 weeks even though the parts are in? He says he is going to put his manager on, his manager says he can make Monday work. So we brought the car in on December 13th. We have not heard a thing since the car has gone in except for this automated text messages that go to my cell phone saying the car is in track to be finished on time(January 7th). I called this morning(Jan10th) because we haven't heard anything. Some woman picks up. She couldn't find my vehicle under the last name. Finally after searching every detail of my car she was able to find it. Then puts me on hold to go locate my service provider, she comes back and says he's unavailable. Shocker. Then says she will write an email. Then informs me that the car looks like it's still being painted so it's definitely not close to being ready. At this point I'm not even surprised. Thought I'd share before you decided to take your car here. Get ready for 0 communication. The service provider that I never heard back from was Corey and the manager was James. read more

G&C Auto Body - This is an email I got CC'd on when I told them how frustrated I was with the lack of communication. - Body Shops Near Me - Santa Rosa, California

WORSE SERVICE IN MY LIFE. please don't come here I have prof of everything I'm about to list I took my car for a my bumper to get fix and got the car in worse shape then when it went in 1st) they took more almost 2 months 2 nd) I picked up the car and it had scratches everywhere like they washed it with a super rough brush and didn't put sope on it so it got Scratches everywhere 3rd) they drew on the hood with a marker and they couldn't take of the letters on it (visible) 4th) they drove my car for 300miles with no permission 5th ) returned with BALD TIRES!!! 6) chipped windshield The manger said they weren't gone fix anything but the letters on the hood I tried to post the videos of the paint but it won't let me post them read more

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Long Delays and Sloppy Work My car went off the road in a storm in January of 2023 and had extensive undercarriage damage. I took it into G&C and was helped by a woman named Tyler Walker. She and her team inspected my car and told me that she was going to order the necessary parts and give me a call when they arrived. Two weeks went by with no call. I called her back to get an update and I was told that they were still waiting on the parts due to supply chain delays and that they would keep me updated, yet again. I waited for TWO MONTHS with no call and no updates. At this point, I became very frustrated with the delays and lack of communication. I called and asked for Tyler and was told she no longer works there and that Alex Pantoja would be taking over my claim and that he would call me by the end of day. Alex called three days later apologizing for the delay and assuring me that the issue would be resolved ASAP. I was confused because I was told they were working on my claim in January, yet I received no updates and had to reach out to them myself in March. Even after reaching out to them, it took them until April to even start working on the repairs. Once repairs began, they took two weeks to complete and I was satisfied with the results, until I took my car in to Toyota for regular maintenance in August. Their technician informed me that there was significant mud and debris still left on my front axle, causing a pinhole leak that would become dangerous if left unchecked. I never went off road again after G&C completed repairs, so there was no way this was new damage. G&C wasted my time and then failed to notice and fix serious damage, causing me to reopen my claim with insurance and take time off from work to fix their mistake. This time I took it to Toyota, who promptly fixed the damage. If I had known how inefficient and unprofessional G&C was going to be, I would have gone straight to Toyota the first time to get the repairs done right. Oh, and shortly after repairs were "completed", G&C began calling me repeatedly asking for a 5 star review of their work. 5 stars for wasting my time and letting me drive a potentially unsafe car? Well, here's the review you hounded me for. read more

G&C Auto Body - Body Shops Near Me - Santa Rosa, California

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0 stars if possible. Absolute incompetence. I've never experienced a lack of professionalism or integrity from a business like I have dealing with G & C auto body, it's a disgrace. I took my car in for an appraisal on March 19, 2024 and was promised an estimate by March 20, 2024. The employee, *won't say his name *, didn't get the estimate back to me until April 2, 2024 (after I made calls on 3/26, 3/28, and 3/29). I was told from that point, the body shop would communicate with my insurance to get these going. It wasn't until MAY 1, 2024 when I contacted my insurance myself, that I was told they hadn't received any communication from this body shop. May 21, 2024 - I again call the shop and received no return call. I contact my insurance, he gets no solution. On May 6, he escalated the situation and gets through to the shop. A check was issued to them on June 7. With our unacceptable experience, my insurance told me to have the check signed over to me once the shop received the check and to get the car fixed elsewhere. I received a call from them on June 18, saying they'd love to order parts and get this going, & what a coincidence - they received the check the same day. I expressed my displeasure & disappointment in their service and lack of professional, and mentioned that I would be taking my business elsewhere. Apparently the didn't like that, so instead of signing the check over - the wrote VOID on it and told me to deal with my insurance. They said signing a check over is illegal HAHA... what a joke. So not only have they prolonged my car repair to this point, they've now delayed the process even further by voiding the check that took 100 days to get to. Restarting the situation, and not sure I'll have my car repaired in the year 2024 with the way this is going. read more

In a year, I had two accidents, one involved my rear bumper, and the second involve my front bumper. The first time with my rear bumper went ok. Took a little longer than expected. So I took my car in for the front bumper. I had to take it back in to have the front bumper realigned because it wasn't lined up correctly. It was way out of whack so they adjusted it. I also had keyed marks on my two driver doors that was fixed which meant they had to strip both doors to do the work and messed things up. When I first received my car, it was missing trim pieces on the bumper. My driver window auto up does not work anymore and my rear driver door auto close didn't work anymore. Everything worked before I took it in and from what they told me is that oh they just wore out. I don't believe in that. I am a general contractor and anytime I start a job. I take pictures and when I finish that job, I make sure it looks better than it did when I started. I have reached out to different managers, and when it comes down to it, I'm gonna have to fix the rest of the stuff myself out-of-pocket. The trim piece that was missing on my bumper. I ordered on Amazon and got it in a week. These guys said it hasn't come yet. It hasn't come yet. It's three months later now.. they did something to my doors and now they don't work and they're not willing to fix it that's bad service don't go to this place. read more

Just want to update with pictures. These are what I found after G&C "fixed" my car. Uneven gap between the hood and fender (driver side, accident side), different color of seatbelt buckle (they replaced it with black one instead of the oem cream color) and wrong color of wheel (gave me silverish color one instead of the oem chrome color one ) If you don't want your car to look like that, don't go there ... read more

G&C Auto Body - G&C did not bother to make sure my car has proper gap between the hood and fender - Body Shops Near Me - Santa Rosa, California

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Second time having repair of a 2018 BMW. They did a wonderful job. Very professional.

Initial experience with this shop is good. Kept in contact with me and provided updates on my car as some parts were back ordered so my car was kept at the shop for 2 months. Unfortunately, my airbags went off so I had to get a whole new dashboard installed. When I got my car back and after I inspected the interior, I found multiple dents and scratches, my emergency brake cover was never put on correctly & my dashboard was put on crooked. The work done looked lazy. I took these photos in their parking lot and unfortunately they were closed so I couldn't talk to anyone. When I reached out to the person who was helping me, he said he was waiting on somebody else to see what he can do, and afterwards after multiple texts on my end asking for an update there has been no response. It's been almost a month. If you care about the quality done on your car think twice about this shop. read more

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I had my car serviced by G&C and I have nothing to complain about my experience. They were quick, they communicated with me throughout the whole process and I am very happy with the results. Geico is my insurance company and they worked together with Geico and enterprise Rental, so I had a rental car delivered to me at G&C when I dropped off the car. 5 stars! read more

G & C Auto Body in Sonoma could not have been any better. My insurance company was incredibly slow and very hard to motivate to get my claim processed. But G & C was amazing. The initial quote was super fast and convenient. Between that day and the week I finally was able to get my car in (delay by insurance company, not G&C) they were amazingly responsive and answered questions for me that Allstate should have answered. They arranged for the rental, the work was done quickly and the car looks amazing. Response time was fabulous and communication was top-notch. Kevin kept me informed of every step, Katie was so helpful also. I HIGHLY recommend them. read more

Recently I had an encounter with a deer on my way to work early one morning. Thankfully the damage was mainly cosmetic. My insurance company suggested G&C auto body as they are an approved provider. I made an appointment for the repair estimate. The person I worked with was polite and professional. He took several pictures and we set the date for my repairs. The first issue came when my car was delayed in the completion of the repairs due to parts not being delivered when promised. I picked my car up in the evening so I was not able to fully examine the condition of my repairs. The next day, I found the interior of my car absolutely filthy. Before taking my car in,I fully detailed the interior. As I was cleaning my car I also noticed the paint job was less than professional. There was a paint drip line through the lower center of the drivers door. I went back and showed this to the estimator I was working with. My car went back in to the shop to fix the poor paint job. I picked up my car, the paint was excellent this time, but the interior once again was filthy. It's was like they left the car open in a dust filled room. If ever I need auto body work done. This will be the last place I want to go. read more

G&C Auto Body - Body Shops Near Me - Santa Rosa, California

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Took our car here because of an accident, it was close in location and insurance recommended it. Estimator came out, looked at the car and said give me a few minutes to write something up. Great. Comes back out and says it's going to be hard to get parts and might be a while. Then tells us "let me get a time line and call you back and if I don't call you, then call me". It's now been 10 days since our visit. 0 calls back. Took our business elsewhere read more

DO NOT BRING YOUR CAR HERE. I repeat; do NOT bring your car here. I brought my car to G & C in 2020 when I accidentally hit an animal and the front of my car was damaged. I worked with Conrad who was responsive and kept me posted on what was happening with my car in terms of the repairs and billing for the insurance. I was happy with my experience at that time as I thought that this would be the end of it. Fast forward a year later, my AC is not working and Honda refused to cover the cost of repairs because it turns out that an off-market part was used to do the repairs for my car which meant that it wasn't a part of Honda's warranty. I had to take my car back to G & C, and Jose ensured me that car would be fixed and repaired. My car was returned to me with a working AC and I hoped that I wouldn't have to return to G & C again. Lo and behold, not even a year later, my AC is not working again. When I brought it back to G & C, they assured me that they will help me get it taken care of and will submit it under the original insurance claim so that I won't have to pay for anything. This time, Corey, was the person in charge. G & C has had my car for over three weeks at this point, and the ENTIRE time, I've had to chase Corey for communication regarding the status of repairs and billing. Whenever I called, I was told that Corey was "In a meeting" and I wouldn't hear from him until I would call him back multiple times and he would take my call. Three weeks later, turns out that the repairs won't be covered and I am now out $400 that G & C won't do anything about. When I asked to speak to manager, guess who's the manager? Yep, it's Corey. The entire time I was sharing my frustration with Corey, he had an unsympathetic attitude about my concerns with no actual apology for his lack of communication or me being stuck with a $400 bill. I really wanted to give G & C the benefit of the doubt but two years later, I am still getting the same issue fixed and at this point, I am the one paying for it. Like I said, do not bother bringing your car here. They will happily take your vehicle but cannot be bothered with any sort of customer service or quality of repair afterwards. read more

There repair quality has gone way down. Took my truck in for the initial paint and got it back with streaks, drips and dried paint tape marks. Took it in a second time to let them fix it and it still came back with the same issues. Both times it also came back with white dust, which they said was polishing compound. Don't nanowire why the couldn't wash it off. Maybe then they'd see how horrible the paint job was. I used to go to them exclusively 10 years ago but something changed after that. Would not recommend anyone bring there car in for repairs read more

So my car bumper got hit by a truck while parked in a parking lot so my insurance (AAA) sent me here to get it fixed. Not only were they fast but they did a perfect job on my little subaru! They told me on the consolation that they would call me when they get the part in from Subaru that they needed. Well they got it in literally only like 2 days later so I took it in on a Thursday and it was done in that day! Also when I gave them a good review via the survey AAA sent me. The sent me a $100 Visa gift card as a thank you gift! I will definitely do business with them again! read more

My name is Erick Guzman. After a rear end collision, I took my car to G&C Auto Body, Santa Rosa. Big mistake. This company wasted my valuable time and failed to repair my vehicle. At first, all seemed fine. The auto shop processed my insurance paperwork and reinstalled my bumper. I was relieved thinking my car ordeal was over, But a few days later, a G&C Auto Body, Santa Rosa employee called claiming they installed an incorrect part. This employee asked me over the phone to drop off the car so they could correct their mistake. I wondered how could the mechanics at G&C Auto Body, Santa Rosa be so careless? I wondered if perhaps the employees at the office were trying to scam me. I asked for an email verifying the situation and appointment but I received no response. I decided to check my bumper carefully and noticed the bumper was loosely unaligned. So I called the shop, explained my problem, and set an appointment. At the shop, employee Mariselda Delgado smugly declares that my car was damaged after the repair and that I must pay an extra 60 dollars if I wanted the bumper installed correctly. I told Mariselda that she was wrong and I considered the additional charge unfair. I emailed the shop supervisor (via the link on the company website) hoping for help but received no response. Since I refused to pay the unfair additional charge, the auto shop switched out the incorrect part but left my bumper unaligned and partially unattached. I never write negative reviews. I am a respected middle school teacher (Go CCLA/Cook Mustangs!) in the same community G&C Auto Body Santa Rosa is located. Feel free to email me at eguzman@srcs.k12.ca.us if you have any questions about this shop's underhanded practices. I want to make sure nobody in our community gets scammed the way I was. Thank you for taking the time to read my review. read more

G&C Auto Body - Body Shops Near Me - Santa Rosa, California

Wife's car got some damage. Repairs done within 24 hours looks brand new very professional very courteous nice loaner car very happy with the service and a job very well done read more

These people are amazing. They do great jobs and are great community leaders. Steller work is done on cars. With the money they make on jobs, they give a bit back to the community. read more

The owners of this place are crooks already paid them for a service they fell short on it and care zero about customer service they like to discourage other than make right. Don't take my word for it check out all the other bad reviews on their business.... go ahead and get a little taste for yourself if you dare read more

We'll this Part One -- a crazy drunk back-swiped our van when it was parked in the Home Depot lot in Rohnert Park. OK, it's really only cosmetic -- but the van is only three years old, and I wanted it fixed. Went to get a couple of quotes -- when we arrived at G&C two guys came out and looked, there was a scrape at the bottom of the front as well, didn't even know that happened. One guy ran back inside, came out with some stuff in a can and a fuzzy cloth, and removed the scrape -- they didn't charge us! Since all the quotes were within a couple of hundred dollars, we decided on G&C because they were so nice -- they are now waiting for our new bumper, and after the major work is done I will update this review. But they already have 5 stars in my opinion! read more

I will never have my car repaired at this auto body shop. They appear to be dishonest. I was rear-ended. The woman who hit me denied it. (Yeah, okay. Why were our bumpers touching?) Her auto insurance (Mercury) sent me to GNC for a repair estimate and to take photos. Then they went out to the insured's home to measure her vehicle. Guess what my husband discovered? They used two DIFFERENT measuring tapes to measure our cars, then Mercury denied the claim because the measurements didn't match up. Would you call this fraudulent? I'm going to Blake's Autobody where they are honest, professional and friendly. Oh, and Mercury is covering the costs after I filed a small claims case against the insured. read more

G&C Auto Body - My vehicle measurements - Body Shops Near Me - Santa Rosa, California

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Had a great experience with G&C Autobody. Ben, Todd, Tim and the whole front desk staff were all very helpful, friendly and knowledgeable. The communication was amazing and I was kept up to speed throughout the entire repair process. My car was even done ahead of schedule which was a bonus! Highly recommend. read more

Went to get an estimate today. I wasn't sure what to expect since I've never had to go to an auto body shop. When I got there unfortunately the system was down and I wasn't sure if they were going to be able to see me. The lovely receptionist called the estimator named Ben to see if he would still be able to help me even though the system was down. He came over and told me he would do his best to take as many notes and pictures as necessary to be able to do the estimate at a later date. So I was very happy that even though the estimate couldn't be done in that moment it would still get done and my trip was not for nothing. Ben was great very friendly and informative and I appreciate all the help and he provided me and walked me through the whole process. I will definitely go back and recommend to family and friends. I had a great experience for my first time having to go to an auto body shop. read more

Brought my car here November 3rd for estimate. Insurance already had approved repairs, 2 weeks later I call Ryan and he says parts on order, we will get you in right after thanksgiving, December 8th I go in to shop since I hadn't heard from anyone. Mind you I've had no drivers side window, Manager says Ryan was sick so that's why nobody called. I speak to Ryan he says all parts are here we will get you in. It's now 2 weeks later December 23rd and haven't heard anything. I called in they can't find me in the system, nobody knows anything about parts or repairs. DONT GO HERE IF YOU WANT YOU CAR FIXED IN A REASONABLE TIME PERIOD- read more

I had to wait about 6 months for a part, but hey, Tesla. Prompt but pricey. No loaner car. The car was ready 1 day before promised. I'd go back. read more