I had some body damage on my vehicle and Eddy and his guys fixed me up SUPER quick. He was also…read morestraight up with me about everything and never did I feel I was being steered into something that wasn't in my best interest. Eddy is also very knowledgeable, as you'd hope a guy who runs any kind of auto shop would be, and offered multiple solutions to me. This is probably the best place you could take your car for any kind of problem and that's exactly what I will be doing moving forward.

I'll start by saying that I am by far the pickiest guy I know when it comes to cars in general, and…read moreespecially paint matching on auto body repairs. I have owned several cars with prior paintwork, and not a single one of them ever stopped bugging me, and not a single other person in my life ever even noticed. So, that's me. Let's talk about Eddie's Paint Works: I absolutely cannot recommend Eddie and the team here highly enough. They repaired my wife's Ford Mustang Mach-E (got hit on the passenger's door) with a warm pearl white paint color - not an easy color to nail. I absolutely, positively, CANNOT tell that the car was ever hit, nor that it was partially repainted and blended. It's incredible. I'm simply blown away in a way that's hard to put into words - I went 38 years of life thinking that no paint repair could ever be undetectable, and here I am, proven wrong. In addition to incredible artisan-quality paintwork, Eddie used new parts directly from Ford for the repair and even took the car to a Ford dealer to make sure all the safety sensors were properly recalibrated. Eddie is a true "car guy" and I found this shop by looking for shops that people trusted with their true pride and joy - sports cars, hot rods, etc. Trust those people. This was my first time dealing with an insurance claim and Eddie was incredibly helpful in educating me about the process and providing me with some advice and guidance. He worked seamlessly with my insurance and it was overall just a totally painless process. In CA, YOU have the right to choose what shop to get your car repaired at - your insurance can't tell you where to go. Do yourself a favor and go to Eddie! I hope I don't get in an accident anytime soon, but if I do, at least now I know I can go to Eddie and everything will turn out perfectly. I'll never look for another auto body shop as long as I live here and as long as Eddie is around.

I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

Gabriel is great. Stays in touch with updates as the work is done. Very happy with the work and the…read moreservice. Joan E

Although Carl didn't provide the service that I needed done on my old truck, he's very nice &…read moreknowledgeable, and gave me several recommendations on where to take it. His office staff is friendly as well.

Bruce is very knowledgeable and professional! Carl's Body Shop has been a great help to our family…read more They always provide an excellent service. I've personally had a couple of issues with my cars, and he fixed them with ease. One time I came in with a complaint that my car started wobbling at 75 mph. He took it for a quick test drive and immediately found the problem. My tires were out of balance. Since they don't handle that service, he recommended a place where I could get it fixed. I truly appreciate his expertise and understanding. Helen, you are amazing! I love chatting with you while Bruce takes a look at the car. If you ever need body work, Carl's Body Shop is the best place to go!

Got my left front bumper smashed to pieces, and this is one of the places my insurance recommended…read more I wanted to go here anyway due to positive reviews from friends. They got me in right away, kept in touch about what was needed, and had my car ready in a few days. When I got my car back, I was shocked at how clean it was. I can't speak to value since this was my only experience, needing work on my car, and insurance covered it.

Outstanding service from start to finish! The team was professional, honest, and kept me updated…read morethroughout the repair. My car looks brand new--paint matched perfectly and the finish is flawless. Fast, reliable, and truly customer-focused. Highly recommend!

Amazing work by the team at Santa Rosa Auto Body, from their excellent customer service to their…read morequality craftsmanship, I can't recommend them highly enough. Of course, you usually don't show up at an auto body shop unless you're having a rough day, but when you do need help, the folks at Santa Rosa Auto Body will help you and your car out when you need it most!

I just got my Pius Prime fixed at Santa Rosa Auto Body, and came away very pleased in all…read morerespects, The estimate was accurate, the staff was friendly and helpful, the front office and shop were neat and clean, they kept me informed throughout the, the work was first-rate and done when promised, and the cost was fair. I couldn't ask for anything more and it was a pleasant experience.

Every aspect of working with the staff was exceptional. Daniel and Luis were especially helpful…read more The shop does good work, my car was ready on time and they were able to save me money which rarely happens with car repair. They even washed my car at no cost!

Had to take my car in for an insurance evaluation. Greeted well on the phone. Greeted well in…read moreperson. However the person evaluating my vehicle left me confused about the insurance process-first accident in 20+ years. It took the manager to help me understand the process. Thank goodness for the manager's patience and willingness to help someone out. Sadly my car ended up totaled, but Because of the Luis the manager, I do recommend using this place. It's under great leadership and a great human.

I was rear ended in a parking lot and this is where my insurance company sent me for repairs. The…read morewaiting room is comfortable with couches. I'm still waiting to see how it goes. I'll bring it in next week once they get the parts.

I stopped in to ask advice for a problem with a loose radiator protector and they fixed it on the…read morespot. So accommodating, so thoughtful. Highly recommend.

I was looking for a place to recharge my A/C in my Jeep somewhere in Santa Rosa and remembered…read moredriving by John's shop and seeing a sign for A/C recharge for $99. John was able to get it done for me on a Saturday afternoon and had it blowing ice-cold air with very little wait time. The price was good and the service is great (5-star service). John is a great guy who does excellent work. I would recommend anyone needing to re-charge their A/C to get it done at John's. His shop is open Monday through Saturday and he usually has extended hours.

My husband, for the first time ever, backed up and scraped a pole. This is our second time bringing…read moreour Volvo to John's, the results were consistent and good. He added a little bonus by buffing our headlights for the winter season, which I didn't know could be done. Also, we had the older style Volvo symbol on our SUV hatchback door, and I asked if he could order us the newer style where the letters are spaced further apart. He very nicely did that, and it looks really cool. I've been wanting to do that for a while. In the end, we got our cute little gift as a thank you and our car was well taken care of