I would give this business zero stars if possible. I contacted them for services on my AC unit, referred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business. read more

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and scammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company. read more

I scheduled and prepaid for annual service of my two heaters. It took three and a half weeks to get this appointment. The morning of the scheduled appointment I was informed they would not be able to make it and they could reschedule for two to four weeks later. They were kind enough to set something up for one week later. I wasted a day off for this long earlier scheduled appointment. No offer of relief for my missed time at work. This was a AHS appointment so I guess there was more money to be made with other jobs. read more

The commercial business I work for has used Element since 2014. They did great service on our units during that time. So, I had an issue with home AC called Element. Before the tech even looked at the issue, he stated " You have to replace your unit". I ask him did he know how to repair. In which he finally did search for the problem. Then he states it will cost half of the replacement cost to fix the problem. I choose to get another company to do the repairs for half the quoted cost from Element. (NOTE they do not break our the invoice to see parts and labor cost) Now, this week one of our units at work is down. They decided to call Element. SHOCKER, Element stated "have to replace the unit." The owners are angry, and so disappointed. Something has changed with this company. If you want over priced repairs or a new unit, this may be the company for you. Sad to see. read more

Element's technicians & office administrators are amazing! Great communication & service. Would recommend!

I just recently bought my first home and had Element come out to perform the Unit Inspection. The technician Mario went through the system very throughly and told me exactly everything that was wrong with the unit. He then went over if I was interested in a repair vs replacement as the system was older and in rough shape. He went over the options and explained what a system replacement vs the repair would mean and how it might be more beneficial for a system replacement. He was very informative and professional. I decided to go with a system replacement and the entire process with Todd was great. He gave me different options in different price points to compare. Everything is very affordable and I would recommend this company to anyone looking for a great company. read more

Element provides great service from the office personnel to the technicians. The quality of service and pricing is unbeatable!

Great company! Service is excellent and very affordable. Technicians are professional, HONEST, and intelligent. Office personnel are respectful and prompt. I will use no one else! Please give them a call if you are looking for a great HVAC service company. read more

I have used Element many times in the past and they are very professional and fair in pricing. f you are looking for a trustworthy company who will provide you great customer service, Element is for you! read more

The ABSOLUTE worst! Call Weather Masters or anyone else you can research off the internet. $89 service fee to come out and then they charge you again to diagnose the problem - Management Team is the worst, unskilled and untrained in customer service management and customer retention. Will NEVER use them again let alone trust anyone from this company back into my home or my attic! read more

I had been with Raleigh Co. for 40 years . Due to problems with them, I switched to Element. From the front office to the folks in the field , they all get along with each other well. They communicate well with all employess as a total team. Their service is fantastic. The front office will not get you left hanging. They will even get you in touch with someone in the field if critical need . They really care and demonstrate in are loyal way..I would go with them in a heart beat... read more

This group is as good as it gets. They replaced my air and heating unit. They were so clean and knew what they where doing . It has been back in the summer I love it . Any questions they will answer right away. Becky Finley Wake Forest read more

I tried to give 0 stars but yelp does not go that low. Overpriced, poor customer service, incompetent from top to bottom... They actually made my unit worse than it already was and admitted they did not know how to fix problem... The only solution was a new unit according to Element. Their quote was $2k more than the 3 other quotes we got but we ended up getting our unit repaired by another company and it has worked great all summer.... DO NOT USE THIS COMPANY! read more

I was charged diagnose fees without diagnosing. I asked them to add Freon but got charged with diagnoses too. the amount of Freon was quite abnormal. My bill went to more than 1300. Regretted I did not check the review here before calling them. I think there are some issues with all the positive reviews on google. It is quite interesting all those positive reviews. No trust to this contractor.. read more

We have used Element Service Group twice, and they respond quick! In both cases it was same day. They have friendly staff on the phone for scheduling, knowledgeable technicians that give you an exact break down of the price to repair. They also give you options to save 15% by signing up for their yearly maintenance plan. I'm sold! read more

I am surprised they do not have a Yelp site, but I am going to review anyway. They were referred by a friend at church who was blown away by the professionalism and knowledge. I had called a different HVAC company about my heat going out last week and they said I needed to replace my unit (it is older). THe price seemed steep, so sought a second bid. Little did I know I would get much better. It turns out I did not need another bid, because their technician was able to replace a part and get it working again. $375 is a heck of a lot cheaper than the $6500 I was quoted by the bigger company. Thanks Keith - now setup your Yelp so people can find you! read more

I had a gas leak in my crawl space and was told by the gas company that I would need to hire a plumber to seal it so the gas could be turned back on. I had no idea where to go. I called several places and explained the problem. One came out a Only to say they couldn't fix it. Another came out and said it would be a 29 dollar fee plus a 176 dollar "diagnostic" fee and the repair would be anywhere from 300 to 1100 dollars even though he knew the gas company isolated the leak and there was no pipe to repair... I sent him away without paying his 29 dollar fee just to show up. I called ESG and got a call back quickly from Keith . He listened to the problem and told me someone could be out between 8 and 8:30 the next day and that they had an 89 dollar fee and the repair may be up to 200 . Norm came the next day at 8:30. He was polite and immediately asked where the range and crawl space was. He had the repair done in 20 minutes and turned the gas back on and relit my pilot lights. Total charge was 149 dollars. Absolute fantastic and fair service! What a relief! read more

We us Element for our rental properties and they are always spot on at finding the problem. Not to mention their technicians are very respectable, knowledgeable and they wear booties on their feet. read more