To start I had been a customer of theirs for about 15 years. Had a heat pump icing problem. They…read moretroubleshot it to the control board and sensor. I waited for the quote but in the mean time looked up the part numbers for the control board and sensor, with shipping and handling it was under $340. The quote came in at 1.5 hrs labor to change those parts and was going to charge over $1700!! I expected it to be around $750 to $800. Got it done elsewhere for $790. Last year I had a tiny part under full warranty that took 30 minutes to change and they wanted to charge me $1,000. In the end we settled for about $700 and this was under full warranty. Never again, be very wary. I feel bad now for the folks I referred to them in the past. Bottom line i am going with a company who is charging $790 for the job vs over $1,700 which is in the ballpark I expected. Be wary.

My air conditioning was going in and out, so I contacted Pernell to come have a look at it. They…read moredid send someone out that day. The technician said he could do a repair for a couple of thousand dollars but strongly suggested having a new system installed (which he said would be more around 10k), since mine was "old." (Almost 10 years.) I said I'd need to discuss with my husband, but he went ahead and set me up with an appointment for a new unit estimate. He said if we did end up wanting a repair, I'd need to wait for the part to be ordered but he also suggested replacing the capacitor, which he said could be done right away. I was also convinced to sign up for a yearly "service" that would give me 2 seasonal system checks and a discount on all future repairs/maintenance for the year. I was asked if I could put an advertising sign in my yard (I said yes), if I would leave a review (I did, and it was favorable), and ended up paying around $500 that day for the visit, yearly fee, and AC fluid refill. I spoke with my husband later, decided to go with the repair, called Pernell, canceled the estimate appointment, was told they would get back to me about the repairs, and then I never heard back from them again. Though my AC continued to act screwy through the remainder of the hot season, it has been able to carry through to the Fall, where cooling is no longer as much of an issue. I have now been recommended two different AC repair companies by family, and I will most certainly be calling one of these for future work and NOT Pernell.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

My air conditioning had been out waiting for a month from another ac company and I reached out to…read morepage heating and air and they had the part and unit fixed in half the time the other company had quoted. I would always recommend this service versus anyone else and will always call back for more work. Very impressed and super happy with everything they have done. Will recommend anyone that needs any hvac work

From the owner: Reasonable hourly rate on servicing units. I am the technician and owner of this company…read more Competitive pricing and dependable service.

Orlin (the owner and main technician) was so fast and so professional he and his team completely…read moreinstalled a brand new A/C unit all in one day! They work really fast and didnt finish the job until I was 100% happy. I definitely recommend them!!!

I paid $828.68 by check on June 26, 2025,for Chucks HVAC to install a new blower motor and clean…read morethe interior portion of my central Heat and Air conditioning unit. Today, July 23, 2025, it stopped working again. I also need to add that I literally had to supply screws, bolts, nuts and washers, to the repairmen (2) so the could complete the repair, as they apparently didn't bring a supply of these common repair items, nor keep them stocked in their van. I am not even going to bother calling them as I have no faith in their ability to repair it any better this time than the last time. This is simply pathetic. I am a 63 year-old, honorably retired US Army Paratrooper / Special Forces and Delta Force combat veteran, with a VA permanent and total disability rating of 100 percent for a service connected kidney transplant. being hot is bad for anyone, but having a chronic health condition only makes it that much worse. 1SG(R) John H. Osborn II SFQC 3-83 / OTC-18

I have had chucks heating and cooling work on my air conditioner since 2018. They are the guys I…read morecan count on whenever my air conditioning got a problem! First of all, they respond your repairing request very fast! I can get same day appointments ( when others will let me hanging till next week on hot summer). 2nd , they did a fabulous job and keeping my air conditioning running as always, third, they are honest on my air conditioning repair need and cost, this is why I only trust these guys ! Thanks from bottom of my heart! A job well done. A good local business we can trust!!! June