Decided to give this place a try after having a bad experience at Henneken and found several online…read moresources recommending this shop. This shop is actually not on Palm, but at the back of a building that faces palm. The entrance faces the side alley. The shop looks fairly cluttered both in the shop area and office, but to me that really just means they work on that many cars. There was a lineup the entire time I was there. They have 2 hoists, though 1 was out of commission the day I was there. The office has a waiting area, but there is really not much there other than a vending machine. Thank goodness for smartphones. Victoria (the owner) was very familiar with the problem with my car, and mentioned all the various problems known for that model. These are problems that are plastered all over the various car forums out there but aren't officially recognized by the manufacturer. The fact that I didn't have to argue with her (unlike the dealership) made me feel much more comfortable trusting my ride with her. My timing chain was properly inspected, and she even let me into the shop area to take some photos of the various engine parts for my own records. Special mention here, as I truly appreciate a shop that doesn't treat their customers like idiots. I also requested that my alternator pulley be replaced. This job isn't difficult on paper, but requires a custom tool, and an insane amount of torque. The pulley on my car was so seized that they broke their tool, so I basically had to get this done elsewhere. They also changed out my serpentine belt (which had to come off for this job anyways) and charged me 0.7h. Not the best because the belt had to come off again for that pulley at a later date, but reasonable. Overall I was happy as my objective for the appointment was achieved, but there were 2 things where they can improve on. 1) The appointment literally took the entire day (8h) instead of the 1-2h I was expecting, because of that broken hoist. Thank goodness I had the day off and decided to stick around the area. If I had known this, I would've simply rebooked for a different day to make it easier for everyone. 2) When the tech replaced the valve cover, she routed the vacuum hoses incorrectly. I was wondering why my engine cover would no longer sit flush and was now getting squished by the hood. Fortunately I had a photo from before, so I was able to fix this when I got home. However, I feel the shop has a responsibility to put things back together properly. With that said, I do feel that the shop does try to do good honest work. I will be back for more mechanical servicing in the future.

Heard about this shout through the motorcycle community. I had some issues with my Porsche which…read morewas needing some tlc. The process was smooth, happy with the communication and they earned a loyal customer Thx team

Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

I have been dealing with Mini Yaletown service for almost 10 years (I'm on my second Mini) and…read moreafter trying other service options (big mistake) they are the only ones who get things done - properly and correctly! Alex and the whole staff go above and beyond to make sure your car is tip-top. Most recently, I had some minor body work done through a supposedly reputable (and insurance company recommended) body shop - who completely messed up something else unrelated on another area of my car. Fed up with the horrible service I was receiving - I took it to Alex - and between him, Aaron and the service guys - they made it right. They really do provide the best level of service ... from now on, I won't deal with anyone else when it comes to my Mini! Thank guys! Your level of commitment to your work is not only much appreciated - but quite rare in this day and age where customer service is virtually impossible to come by. Klara K

Recently purchased a used Miata for my wives birthday and found the whole experience exceptional!…read moreFrom the car being "gift wrapped" when we arrived to the parting gift for my wife before we drove off this was truly a unique experience. Well done!

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

I am a proud owner of 1996 Hiace Camper Van (1KZ Turbo Diesel Cruising Cabin with a high top). I…read moresuccessfully purchased it from Silk Road Autos and still own it and use it as a daily driver; however, I had a less than ideal experience -- with many unexpected issues, costs, and headaches -- so it feels important to share that experience here. Here's the sequence of events: A 96 KZH138 Hiace camper van was for sale through Silk Road Autos. I was not able to inspect it because I live in the US and the border to Canada was closed at the time because of the pandemic. So Karim, the owner of Silk Road Autos, brought it to an independent auto shop that I found for a pre-purchase inspection of the vehicle on my behalf. At that inspection the mechanic found a couple things that needed addressing, and he noticed that transmission pan had been dropped at some point, and the fuel filter was leaking, but it was more or less the vehicle that Silk Road Autos was advertising. So I went through the long process of me getting ready to buy it. Right before pulling the trigger, I ran my van's VIN through a Carfax equivalent for Japanese cars ([https://japancarhistorycheck.com](https://japancarhistorycheck.com/)), in order to verify the information I received about the van was accurate and that the auction sheet was real. This was suggested to me by someone who had done business previously with Silk Road Autos. Annddd of course it turned out that the auction sheet, the one was provided by Karim, had been totally altered and photoshopped. It was for sure the same vehicle in both the real auction sheet and the auction sheet I received from Silk Road (same pics, same VIN, same basic info), but significant rust had been photoshopped out of the pictures, a note about the "transmission slipping" had been removed, countless other dings and issues had been removed, notes about heavy corrosion had been removed, the mileage had been reduced by 60,000km (from 190 to 130), and the auction grade had been changed to a "3.5" (good grade) from an "RA" I brought this to Karim's attention. He acknowledged that I clearly had a photoshopped auction sheet. But he claimed that he had no knowledge that he was provided a fraudulent auction sheet and said that he had must had been duped, and that the auction agent and buyer in Japan must have been colluding so that they could make a cheap purchase of an actually crappy vehicle, fix it up, and re-sell it for a profit. For sure someone addressed many (but not all) of these issues by the time I was looking to purchase it. The question of whether those repairs happened in Japan or in Canada at Silk Road Autos will never be known. I decided to move forward with the deal so long Karim made me a strong warranty; specifically, if issues arose that were different than the previously established issues we discussed, then I could get them fixed here in the US, and that he'd cover the cost of those unforeseen repairs. The reason for this is that Silk Road Autos requires vans to come back to their shop if any issues arise under their warranty period and terms, but because the border was closed, we couldn't do this; so he wrote in an exception into the 3 month bumper-to-bumper warranty that I could get repairs done in the US and he'd pay for them upon proof. Additionally, he gave me a longer 9-month warranty should anything happen with the transmission, as both the pre-inspection mechanic said the pan had been dropped and the original auction sheet said the transmission was slipping. The two inspections and the solid warranty overshadowed the fraudulent auction sheet, and I chose to not cut my losses and move forward with it. Upon receipt of the van I came to discover the following: my kitchen sink and pump were broken; tires totally bald and shot; aux battery and wiring faulty; camper fan/vent non functioning; upper control arms, boots, and suspension was totally shot; bad fuel filter install. Not all of this was ID'd in my pre-purchase inspection (which was his bad), but I was told by Karim all these things were good, including the "camper" amenities. I brought all these issues and repairs to Karim's attention, as they were all things that were described as being non-issues and were in the terms of my warranty to be paid for by Silk Road Autos when I got them fixed in the States. But he refused payment, saying these were issues that needed to be fixed by his shop if I wanted them serviced, and that the only repairs his shop would cover getting fixed outside of his shop were ones related to the transmission. Essentially, he broke the terms of the 3-month bumper-to-bumoer warranty, and left me high and dry. Additionally, about a year and a half later, my transmission totally failed, and I had to get a new transmission rebuilt for $3,500. So the "slipping" and the "dropped pan" were indicators that it did in fact have a faulty transmission. I can't write more because I'm out of characters, but there it is. GL

My daughter purchased a hiace from Silk Road Autos about 11 years ago. After driving it for 3…read moreyears, she went overseas and left it to me. I have been servicing it since then at Silk Road Autos and have to say that I am very impressed with their Honesty and skills working on these vehicles. Abdul is an excellent mechanic. Their garage right now is not much more than a shed as they had to move but will hopefully find a proper garage soon.

A very special thank you to Mark, Jasmine, and Jayme at Cam Clark Ford Body Shop North Vancouver…read more They are incredible staff members--super friendly, professional, and genuinely focused on providing excellent customer service. The quality of the bodywork was first class, and I am extremely happy with the results. The team kept me informed throughout the process and made the entire experience smooth and stress-free. I highly recommend the team at Cam Clark Body Shop. Their workmanship, attention to detail, and commitment to customer satisfaction are outstanding.

Were excellent to deal with! Came from out of town. Were very accommodating, fast response…read more Answered all our questions! Excellent!

Tom at Milo just saved the day for me. I have been bringing my 1999 Mercedes E320 to them for the…read morelast year. Its a great car, but has its quirks now thats its at 230,000km. However, having Milo European maintaining my car gives me the same confidence in it, as if it was new. The guys know these cars so well, they are able to diagnose problems quickly and accurately and know how to get my car back on the road asap. On Thursday night my smart key fob stopped working. On these cars, that also means you cant start it. I researched the internet and started getting fairly scared at what people on Mercedes forums were saying about the cost to get this fixed. I just started a new outside sales job the week this happened, so not having a car for a week or longer while i waited for mercedes to order me a key, was not going to work. I called Tom at Milo, and he knew exactly what was going on. I didnt just need a key, I also needed my ignition module repaired. Tom was able to get the module repaired, get me a brand new and super slick mercedes key (check out the pic for the old key vs new key) and have me back on the road that same day!!!!!!!!! And the price..... half of what mercedes quoted me for just the key (the car still would of needed the module too). I cant say enough how important it is to have a trusted mechanic that knows your car well. That knowledge is priceless. And this new key will up my game at the next key bowl party.

Was super impressed that they made time to get me in so quickly when I broke down on vacation…read more However was extremely disappointed with my experience. $920 labour to change a fuel pump, filter and grommet. Two of the three parts were faulty and I had to return to their shop for one repair and another when I got back home. My van was left in a greasy mess inside and out which I had to ask be cleaned when it went back in for first re-do. I did appreciate the owner covered the cost for the second faulty part but no compensation for the half tank+ of gas lost, vacation time lost, and loss of use of my vehicle when I returned home to fix their second faulty part!! I didn't think requesting a refund of a couple hours of labour was out of line considering but the owner sure did. No apology, no compensation. I expected a high profile reputable shop and owner would be more customer focused. Not impressed at all.

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!