I've been going to New Horizons for a very long time. Dr. Jen is lovely and helpful and the hygienist I use, Laura, is thorough and gentle. I appreciate the care I get there! read more

Noah Stella, the business manager for New Horizons is very eloquent and comes across as very kind in his comments. But he refuses to acknowledge that his claim they always verify coverage is false because they were not aware my coverage was 70% not 50%. He also refuses to acknowledge that the morning of treatment when I said I would not do the procedure unless my insurance company pays for it, they asked if I wanted them to call the insurance company that morning, which of course I said yes. That call never happened but, but they did lead me to believe it had, and all was set. read more

As I got my crown put in I asked for the laughing gas, she said it would be fast! Long time after much pain that I was put through. Just to finish! She said I did not need it! The dentist did not listen to me! Now I know why people are afraid of dentist. read more

I just moved here from Oregon and was looking for a new dentist for a cleaning. I go to the dentist religiously and take very good care of my teeth. I was told by Vancouver Smiles that I had stage 1-2 gum disease, needed deep cleaning and needed a crown for almost $2,000. Well, I'm so glad I got a second opinion from New Horizons Dental. They were wonderful and they don't herd you in and out like cattle. I DO NOT have gum disease and DO NOT need a deep scale cleaning. Everyone was very caring and Monica was very gentle when taking measurements. Thank you!! read more

Have been going to New Horizon Dental for approx 10 years and never had a bad experience. I wouldn't go anywhere else.

Place was very clean and modern. Staff was very friendly, and literally down the street from where I live which is very convenient for me.

Hello..I would not recommend this dental office. They are not thorough in their work. I have been their patient almost a year now and based on my experience the quality of their work has been degraded. read more

They don't care about you, just charging you for missing appointments that they set about 6 months away. Don't work with you at all, just care about your money read more

Was a patient for over 15 years and spent thousands of dollars on different procedures. I had a discolored front tooth that I implored Dr Jen to fix and her treatment recommendation was to grind the front teeth down and cap them for $7000. My tooth was healthy and too much for my budget so I declined. 7 years passed and the tooth got more grey and ugly. I happen to go to a specialist who said he could fix it for $300 by going in and cleaning the inside of the tooth. It worked great. My next visit to dr Jen I told her of the procedure and she said oh I knew about that but just told the hygienist to remove the grind and cap off my chart. Never even offered that inexpensive option to me in the past. Just Let me walk around with ugly tooth for 7 years. Dr Jen is all about the money and I would recommend looking elsewhere for someone who truly cares about you as a patient read more

My dental hygienist Ocsana is awesome.. the male dentist that just showed up? Not so much. Pretty careless and just suddenly started poking my gums without introducing himself and started talking about medical stuff that I need to get done. And then left. read more

This is a nice dental office and I keep coming back. Very thorough, friendly, staff. Always a pleasure!

It took 45 minutes to get my insurance figured out . inexperienced dental assistant. Totally didn't collect my Saliva as you do when you go to the dentist. So I had to shallow my own nasty tooth chucks as they grinded away my broken tooth. To make matters worse they charged me for their mistake (they chipped my tooth) while trying to fix my other teeth. Anyways. Save yourself some money. Time and teeth;) Dr Jen is cool tho. read more

Everyone at New Horizons Dental is friendly and helpful, but Dr. Nataliia is a rockstar! She has great bedside manner and is very personable, all while providing the highest level of patient care. She's skilled in all facets of the dental practice, including hygienist, and even took x-rays in the absence of an available assistant. Dr. Nataliia is a true asset to this well established dental practice and I'm very pleased with the new office location! read more

I have been a patient at new horizons for about 4 years and my husband has been for over 20 years. They have a great annual dental contract for 2 teeth cleaning, X-ray and 20% off needed work. My dentist couldn't match it so I switched about 4 years ago and I'm glad I did. Laura is a great dental hygienist and Dr Jen is a great dentist. read more

Have been going to New Horizons for at least 15 years and my current Doctor is Jennifer Ehrlich who's done a great job. Had 2 crowns and a filling this morning and couldn't have been more pleased with the work. Very High tech and state of the art equipment and procedures. In years past if I would have anything close to the work I had done this morning I would have been in pain for about 2 days+. Absolutely no discomfort during or after the two crowns I recently had. Highly recommend this office! Gary Jacobson read more

If I could give zero stars I would. First off, the technician accidentally punched me in the face. She dropped one of her tools and went fast to the floor to grab it and her fist hit my cheek. Didn't even apologize. She said, "oh did I just hit you?" Umm yeah you did. By the end of the appointment the doctor finished my fillings and said, "by the way I did cut your tongue with the drill at the beginning but it should be done bleeding by now." They did not offer to discount me all they said was, "that will be ...$ and let's get your next appointment scheduled." No thank you. read more

Great Dental Assistants! They really make people feel welcome and safe. Wait times was about 8 mins to be called back, appointment time was appropriate for my services. I do think Dr. Steve can rush services sometimes which will require things to be repaired but all in all it good dental office. read more

Very disappointed with results. Dr. Steve insisted upon extensive dental work after a routine exam. I had no issues, but got pressured into having the work done after he declared "Armageddon." My bite hasn't been right since. Chewing is out of sync. Some of my teeth are moving. I have no idea how much it will cost to fix his "fix." I wish I had gotten a second opinion or gone somewhere else altogether. The one star is for the friendliness of support staff, with the exception of the office manager, who is not. read more

I'm a new patient at New Horizons Dental and I chose them based off of how many positive reviews I saw. It is definitely all true! I really like how the receptionists provides an overview of the services for the day and what your insurance will/won't cover. I have never experienced that before and was pleasantly surprised. All the staff at New Horizons is very nice and wants you to have an enjoyable experience (as much as you can at the dentist). I liked how the doctor and hygienist are very forthcoming in dental advice. In sum, highly recommend and am looking forward to my next appointment! read more

I was very impressed with all aspects of care when I went in for a consultation New Horizons Dental. The front office staff were so friendly and welcoming, as well as the staff member who took xrays and assisted Dr. Papador, who was great. He was calm, knowledgeable and thorough. Explained everything that would be done in detail. Looking forward to having my issues taken care of! read more

Everyone was extraordinarily friendly and very professional. What needed to be explained was patiently explained. I would definitely recommend coming here. read more

I've been seeing the dental hygienists and doctors here for years now. The staff is friendly, and they all make me feel welcomed and taken care of! I get compliments on my teeth, and I have those working here to thank for that. :) read more

Love these guys!! Everyone is so helpful! My hygienist is Hillary and she's seriously the best! I used to be scared to go to the dentist! Not anymore! Thanks for making my teeth happy!! read more

My husband and I recently moved to Vancouver. I was very nervous about finding a dentist! I had nothing to worry about! This staff is very friendly and very thorough in their explanations of the procedures! My hygienist was amazing! My husband said the same thing about his hygienist! You can't go wrong here! They're all good! Dr Jenn was very good at explaining things to me Too and I really appreciated it, because quite frankly... I get very nervous when I have to go to the dentist! Trust me! You will not regret coming here! read more

Wonderful staff with a great manner. They don't shame or talk down to you about the condition of your teeth like some dentists do. Got crown replacement work done and it was relatively quick and simple. I would recommend them to anyone who needs some work done. read more

Fantastic experience from start to finish. I highly recommend New Horizons Dental. Very kind, professional staff. I'm glad our family found this dental office. read more

Don't get Dr. Jen on a bad day! She was very unfriendly my second visit and clearly having a bad day, which I get happens, but when patients have anxiety about being at the dentist the last thing they want it to be treated so poorly. She ended up putting a filling in the wrong tooth and didnt even apologize for it. As I was walking out, I saw her walking down the hall and throw her face mask into a room. Again, clearly a bad day! Wont recommend or be back due to her behavior and unfriendliness. read more

Switched my dental provider to New Horizons several years ago & have never looked back. Since moving over my dental needs have included chipped tooth, new crown, cracked tooth with extraction & bridge installation. Especially appreciated the prompt response for each problem including the opportunity to come in quickly for evaluation & as well as immediate pain treatment, when required. This review is being submitted following a recent cleaning & check up which were also efficient, effective & friendly. Thanks to Dr Steve & Monica for continuing to provide excellent care. Mahalo!! read more

I always have a good experience at New Horizons Dental. The staff is very friendly and helpful. I'm very nervous when going to any dentist and i'm so grateful that they offer Nitrous Oxide for free! I don't have to pay extra for it. I just had a cavity taken care of and I didn't feel a thing. Even though they are not the closest to where I live I will always go there. read more

These people are awful. The staff was really nice until I started asking questions, "Dr. Steve" did NOT do a good job, and tried to use his mistakes to create more business. They were deceptive about describing how much procedures would cost, and it has taken a LOT of time and expense to repair the damage done by these people. The first reviewer is probably pretty lucky she changed offices when she moved all the way across the river. Among my favorite quotable quotes from working with them: "A cleaning is $178." "Does that include everything?" "Yes! It's all included!" "Why does my bill say $356?" "That's for the additional procedures that are part of the deep cleaning." "So... everything's not included after all? You just have two different procedures, one called a dental cleaning, the other called a deep cleaning, that both cost the same price, but have to be added together in order to get a deep cleaning?" "I don't know why they do that, it seems to confuse a lot of people who ask about it." "Your credit limit wasn't high enough to cover the cost of a cleaning and the fillings, so we called the card company to raise your limit. Apparently they need to actually hear from you in order to do that, could you come talk to them for a moment?" "Oh, Dr. Hopmann did a filling for me last year, and it took over 6 months to stop hurting. That's just a part of dentistry, sometimes it takes awhile for the nerves to heal." "How weird! It usually takes 6 months after a botched filling for the main part of the nerve to die? It stops hurting after that? Oh, but I'm sure he did a better job on your teeth for free than he did for us charging over $200 a filling." "How much does it cost for a root canal and a crown?" "$1750!" "Oh? Well that's not too bad. Both procedures for under $2k, I can live with that. Would you put that in writing?" "No, that's $1750 for the root canal and $1750 for the crown." "Then why didn't you say $3500?! How much will the whole thing cost all together, with all of the additional procedures that are normally used?" "You didn't ask for the total bill estimate. We don't know what will be needed for your root canal, so we can't provide an estimate." "How much does it USUALLY cost people? No, wait, what is the smallest our bill could be, assuming you do all of the necessary procedures involved in a root canal, and a crown, without leaving out any of the normal additional things that are done with every client who has one of those?" "I'll have to get back to you on that. I... umm... I don't have time to figure that out right now." The best part was dealing with their rude, but apparently dumb, finance manager who actually told me "Dentistry is NOT a science! Sometimes there is just no way to tell what is going to happen!" Dentistry IS a science. You should probably be aware of that if you work in the field. You could look it up on the computer. You were using it for Facebook, so I'm pretty sure it gets Google, too. read more

I've been seeing Dr. Steve for several years and have only had good experiences. From fillings/crowns to wisdom teeth extractions, Invisalign, at home whitening kit, and routine cleanings. Everyone is always friendly and welcoming. They also do their best to put high anxiety patients (like myself) at ease when doing any sort of invasive dental care. I also might add that Laura is the best hygeniest ever. I've tried a couple of the other gals there and although they were nice, I refuse to see anyone other than Laura. A huge thank you to to Dr. Steve, Laura and staff for such great patient care. read more

Front to back this dentist office is the best I have ever been to. It had been way too long since I walked death row to get my pearly whites cleaned and routine maintenance done under the hood. I fought my wife tooth and nail (pardon the pun), but I lost the battle and, under extreme protest, my wife made an appointment for me and I showed up after a sleepless night in fear of judgement day. From the second I walked through the doors, I was blown away with the caring, personable vibe they had. Rikky was running the check in desk, and was extremely personable. She made me feel a little more at ease with what was about to unfold in back. She could see I was visibly wanting to be anywhere but there at that moment. She checked in with me several times and made conversation to distract me from what was about to happen. Before I know it I'm getting called back to the chair. Hillary was my hygienist and took such great care of me. She knew how uncomfortable I was and walked me through everything she was going to do. Before she would do something different she would check in with me to make sure I wasn't in pain or having an anxiety attack. Hillary kept conversation with me the entire time, and made me feel more like a friend than a patient. I have never experienced that at any business, let alone a dentist. I have been there 3 times now and every visit I've had has been amazing. I felt like everyone at New Horizons truly wants to know their patients and genuinely care about making going to the dentist something you look forward to. read more

I actually hate to give this place a great review in fear that it'll get crowded and I have to wait any longer to see my Dentist. The whole staff is friendly and knowledgeable. My teenage daughter even enjoys going here. read more

I've never had a bad experience here. Get the laughing gas if you get anxiety at the dentist! Makes a world of difference! They don't put you out for wisdom teeth though jus so you kno! read more

As usual, my mouth feels amazing after a cleaning with Monika!!! I'm so glad I can go to the dentist and not feel anxious at all.

I quit doing my periodontal treatments a few years ago due to I did not care for the 'other' office and it was always painful. When a back molar lifted right out one night a month ago, I decided it might be a good idea to resume my treatments finally. I am so glad I chose DR. GERALD J. PAPADOR. I saw him initially but ended up today with MONIKA ALCORN, DENTAL HYGIENIST doing the actual scaling and root planing. I have done these treatments at least 2 times yearly for 25 years and have never experienced such a painless procedure. I "know" I will not have to look further. I have found the best office in town with the best drug (Halcion) that works! Nice change from Valium and Nitrous Oxide that NEVER worked for me! read more

Great customer service. Each of my visit has been awesome- my dental hygienist always engages me and handles my sensitive teeth/gum with care, so much that i have learned to relax. read more

Once again the entire team at New Horizons were on top of their game. Special thanks to Dr. Papador for making the surgery painless and getting me ready for the next implant. Yay team. I guess this about 15 years here, referred by my wife and still using the team for all my dental needs. I appreciate you folks. read more

0 Stars I was told if I was unhappy with the fact that they lied to my insurance company they injured me and didn't finish after injuring me by dropping a drill on my head which she said over and over how sorry she was and then blamed her microscopic glasses thing then all of the sudden she never dropped it she comes back after leaving the area after she dropped the tool she returned 5or6 minutes later without those glasses and continued working all of the teeth that they worked on are rough like sandpaper when I contacted them to tell them about how my head wouldn't stop hurting from the sight where she dropped the drill on me and I was told three or four times it weighed only 6ounces "no way we hurt you" I don't know but it turns out that the dentist that worked on me really isn't dentist and isn't even on their license knowing a bit about blood-borne pathogen and what sterile means I was very concerned doctor technician once she knocked a tray of instruments on the ground and she picked up at tools put them back on the tray and continue to use those tools on me but after dr.lee or not dr. Lee drop the drill on my head when she came back she said she went too deep on that tooth and now it needed a crown and because I was not scheduled for 1 she put a temporary filling and left it at that a few days later my head was still hurting I contacted their office and was told to go to the emergency room or to stop calling because I called a couple of times I'm sure of what had actually happened because my insurance company had a different account of what occurred and how many teeth have been worked on when I pointed this out to New horizon dental they sent me a check for $88 and $0.18 and it says refund I contacted them and spoke to the only manager about what had happened and about this refund and at that time I told her I was unwilling to accept that as a refund considering that every tooth they worked on was like sandpaper and I was told that to have a tooth removed I would have to see a specific dentist but dr.lee removed it. so not only did I have someone that wasn't a dentist working on my front canine to canine top and bottom I did call and ask for them to send me a copy of the work done on what teeth that they did work on what they did and then the imaging I never received any imaging the CD that they sent me was blank and when I called and asked if I could just come in and get it I was told that they it aren't dealing with me anymore and that I should get a attorney after I said I'm going to get a second opinion the office manager told me 2 not contact them anymore and to get an attorney and a second set of X-rays to prove that they worked on what they worked on the reality is a person who is not listed as a medical professional employed by a New horizon dental but she did my dental work without being a dentist and without enough knowledge to work on my teeth let alone an extraction I absolutely will fight to be receiving all of my money back so I can fix those teeth and hopefully get my money back to be able to do so. read more

To begin with Dr. Jennifer Ehrlich is an outstanding dental care provider who holds patient concerns and satisfaction with high regard. Although I only visited Dr. Ehrlich for a consultation, she has given me a valuable second professional opinion which is most likely in my best interests. Great bedside manner, she truly cares about her patients. Her dental assistant Brittany was very polite and knowledgeable. I highly recommend New Horizons Dental for anyone seeking a second opinion! read more