Recently got a new PCP at West Wilson FP. I made an appointment to see my new PA there. Her name is…read moreBrigin Sever, and she was wonderful! She immediately took care of three problems that I had not been able to resolve at my last PCP's office! Awesome! I highly recommend them, and they have a walk-in office right there!

I've been going to Dr. Lagueux for 6 months and love seeing her as a PCP. She has so much…read moreexperience in many specialties from PCP, OBGYN, and aesthetics. She has the sweetest nurses who are very personable and detailed oriented!!

I had an appointment scheduled for this morning that was converted to a virtual visit due to the…read moreweather. The only communication I received indicated that the visit would be virtual and that I could request a change if needed; however, no appointment link was provided. Five minutes before my 8:00 a.m. appointment, I called because I still had not received the link and was told it would be sent. At approximately 8:04 a.m., a nurse called to check me in. I explained that I still had not received the link and expressed concern about the process. The nurse responded that if I was "going to be difficult," the appointment could be rescheduled. When I explained that I had the right to raise concerns as a patient, the call was disconnected. I called back and was later connected with another nurse. It became apparent that she knew the first nurse and formed an opinion based on only part of the situation. She spoke over me, and when I pointed this out and informed her that she was being biased, she also disconnected the call. I have always been patient and understanding regarding cancellations, delays, and wait times, but being spoken to disrespectfully and having calls disconnected is unacceptable. I have had a great doctor at this practice, which makes this experience particularly disappointing. Respectful communication matters to me, and after this incident, I no longer feel comfortable continuing my care here. I have since reached out to a new provider. I am sharing this not out of anger, but because no patient should be treated this way for speaking up regarding a flawed process.

$660.00 for a 10-minute visit with the doctor for poison ivy. I get it that when you need something…read morequick, you have to pay a premium, but this is ridiculous. I really liked the personnel, but $660.00 for 10 minutes is just stupid.

I should at least give them 2 stars because the on-site staff was quick to see my son and get us…read moreout with some antibiotics.

Pay $120 or we can't see you…read more Lindsey, D. the Physician Assistant I saw was very nice. Unfortunately my visit was terrible prior to going back to see her. I booked an appt. at the Urgent Care located at 4726 Lebanon Pike Hermitage, TN for a COVID test. The front desk clerk asked me to fill out the required checkin forms and also informed me of my $45 dollar copay. The copay was no surprise since my insurance card states I have a $45 copay for Urgent Care visits. I provided my insurance carrier and information so that my insurance could be billed for the visit. Once my paperwork was submitted the front desk personnel informed me I missed a form that had to be completed. The missed document was the Secure Pay enrollment form. I was told the form was required in order to authorize Urgent Care to hold my credit card on file. I told the front desk person I did not wish to leave my credit card on file. I was willing to pay my copay and be billed for any charges my insurance did not pay. I was then told I either had to leave a credit card on file or pay $120 for the visit even thought my insurance would still be billed for the visit as well. I asked the front desk clerk for a copy of the policy stating I had to leave my credit card in file or pay $120. The front desk clerk stated she did not have the policy but her manager would be there in 20 mins and could provide the policy. Area Manager Ramona showed up giving me Secure pay policy ID 10.14. The policy objective states it is in place in order to decrease the amount of write-offs related to uncollected patient balances through increased patient collections, while reducing collection efforts. The policy states "it is the policy of Urgent Care to ATTEMPT to receive authorization from each patient to maintain a credit/debit/hsa card on file to charge for remaining patient responsibility balances" The policy says it is an ATTEMPT to get a credit card on file, Ramona told me my options were to either pay the $120 which is more then my copay or leave a credit card on file or they could not provide me with services. I told Ramona I didn't even know how much my services will be, do they have a charge master so I have an idea and understanding how much certain services cost (again I was there for a COVID test). There should be a charge master that states how much a COVID test cost. What if the payment is over the amount I owe once my insurance is billed. Ramona said we won't know how much I owe until after my visit and if I overpaid for the visit I would be mailed a check for overpayment. At this point I involuntarily paid the $120 because I was not comfortable leaving my credit card on file and I was told I had no other option. I was extremely frustrated by this interaction and felt my right to pay options, and my No surprise billing rights were being violated. There was no indications what I would be charged and how the $120 would be applied. Since the amount is over my copay I don't know how it will apply to what is owed. I felt I was bullied to pay more for a service before ever receiving an EOB. I felt this is a bully tactic to reduce their uncollectible quota not giving me a chance to receive my EOB explaining how benefits are applied and what my remaining balance would be via bill, then giving me an option of how to pay. I have never been told by any other care facility that I had to leave a credit card on file or not gain services. After paying the $120 I asked about paying the copay since they first asked about that amount which was $45 and since my insurance card states I have a copay. Ramona told me don't worry about the copay I just needed to pay the $120. Again I have been to many care facilities including other urgent care facilities and have never heard of such an absurd policy. Needless to say I will never seek services from this establishment again. Ramona was quite condescending in her responses to a patient seeking care and trying to understand my payment responsibilities. When I asked how I would receive my funds back if I overpaid. She said there was no policy and it's should be common knowledge that if I overpay I will receive a check. I will be patiently awaiting my EOB. Hopefully it will give me, the actual person paying, a better understanding of what I paid for.

If you're sick and need genuine care then don't hesitate to go to Maness Family Practice!! Not only…read moredid Joseph throughly question and examine me to determine the best course of action to address my symptoms, HE NAILED IT!! I was feeling relief from a severe sinus infection in less than 24 hours!! This is definitely my new "GO TO!" when I need medical care!! FIVE STARS HERE!!

Professional, Friendly and knowledgeable. If you are looking for a PCP I highly recommend you make…read morean appointment today.

I was in postop care on the fourth floor. The night tech (?) that came in was rude, condescending…read moreand unprofessional. She had asked me if I needed to use the restroom I did and she went in with me and stood and just simply stared at me of course I couldn't go under those circumstances. Another 45 minutes later I again said I do need to go and she said no you don't you just went. I saw you wipe and flush. she made my stay at the very uncomfortable.

I had an extremely traumatic experience at Summit ER with Dr. Roderick Bahner and the nursing…read morestaff. Taken by ambulance--I was there for over 7 hours with head injuries and in pain, needing staples, and I told them I believed I had been drugged and possibly sexually assaulted. They said they don't do that kind of testing and I'd have to be transferred to Centennial. After so many hours, I just wanted to go home. I didn't even see Dr. Bahner until 10 minutes before I was discharged--he barely spoke to me and had no bedside manner. He joked with the nurses instead of addressing my situation. I was discharged still covered in blood, with no instructions and no compassion. To make matters worse, they labeled me as intoxicated and even recommended AA in my paperwork, which was insulting and inappropriate. I had to look up my own aftercare, like when to wash my hair or remove the staples. This experience left me deeply traumatized. I wouldn't recommend Summit to anyone--especially not to victims of sexual or physical assault. They failed me when I needed help most. Later, I found out Summit gave me incorrect info--Centennial doesn't do rape kits. I went to Vanderbilt, where I finally received proper care. Summit ER has since been reported by several organizations for their unprofessional and discriminatory behavior. I sincerely hope it leads to change. Victims deserve better.‍‍

I'm very disappointed in AFC's lack of updates to their website & voicemail system. Today I drove…read more30 mins to the Nolensville location for a covid test to find a sign on the door stating they're closed due to lack of physician. However their website & voicemail say they're open. So then I drove all the way to Mount Juliet (40 mins) to find a sign on their door that they also are closed. They're location website also says they're open as does their voicemail. Just really unprofessional. I gave the place 3 stars instead of 1 b/c I have been here one other time & the staff was nice.

Staff and medical doctors was professional and friendly. I would recommend my entire family to…read morevisit this clinic.

took my fiancée in for an allergic reaction that was spreading by the minute , and they kept us…read morewaiting for an HOUR! Mind you NO ONE was in there when we walked in. We were first in line.. Yet they were seeing patients that came in after my fianceé. The front desk lady got hostile when I told her it was ridiculous that they had us waiting that long , and that they were seeing people that came in after us . I give the care there a FAT ZERO , the provider did not care, and the staff was VERY RUDE!

Came in on a Sunday for upper respiratory cold/issues that have been long term. Listened to my…read morechest/heart, (did not look at ears, nose or throat), swabbed for COVID and flu, and sat for an hour and 15 minutes to have the assistant come in and looked surprised I was still in the room. Not even sure if Covid/Flu results were accurate at that point, since they never mentioned them when they finally got back to me. Was given a round of antibiotics for an upper respiratory infection. I was talked down to by the PA when I asked questions. Seemed like I was wasting their time. Lacked compassion and professionalism. Went to my PCP the following day (Monday) and was diagnosed with pneumonia.

Stay away this doctor office is the worst I ever been to the staff is rude Np cheeks is rude I have…read moreseizures and disabled and because I missed a few appointments because of my seizures I was told I would have to be a walk in talk to NP cheeks explained to him try to with medical records in hand from my specialist from Vanderbilt showing I was born with epilepsy and was having lots of seizures and that's the reason I missed my appointments he then told me epilepsy is common I was born with it so don't see how it is even my specialist did not agree with that then when after making a appointment to be seen they told me I couldn't be seen after they let me set a appointment I called my insurance company and they agree I should file a complaint and change my pcp they agree I was not treated fair Np cheeks office nurse also hung up on me after requesting my medical records telling me it will be 20$ when I have gotten my other records from other doctors for free if you value your health and want to be treated kind stay way from this place go some where else I went here for 5 years and this is how I was treated

From the owner: Our family practice provides comprehensive primary, specialty and urgent care, and we also offer…read morethe convenience of a walk-in clinic where you can be seen without an appointment.

You have to do the covid test yourself. i.e. stick the swab up your nose yourself. She spouted off…read moreinstructions too quickly to follow. When I asked if I was doing it correctly, I was told to look at the picture. I asked again and was told I didn't listen to the instructions. Still She would not look at me for more than a glance, she repeated the instructions quickly while not looking at me and she would not confirm if I was doing it correctly. She said I could go somewhere else if I did not want to do the swab myself. She was rude and uncaring. She should at least look at the patient while they are doing it to make sure the patient understands the instructions and are doing it correctly. It would be a much better and more caring process if while looking at what the patient is doing to give the steps one at a time. This was a very disappointing visit overall. I will not use minute clinic in the future based on this visit.

Book your appointment online! It doesn't guarantee that they can take you back at that time but it…read moreputs you in line. The nurse, Velinda, was super helpful and thorough. She got me in and out quickly. Highly recommend.