Hi!
You guys should update your website more often just waited an hour- reassured I would make a ferry at 5:05 and didn't. So now I'm waiting another hour. Also your website still isn't updated with any wait time. So for anyone coming in, don't bother just drive around.
Maybe if you guys had better communication instead of the ticket tacker smoking for an hour and ignoring everyone in the cars, this situation wouldn't have happened. At least we all would've had the choice whether or not to wait for an hour.
Several people waited for this ferry, and turned around after they already paid because of lack of communication.
I understand 5:05 is a popular time and more likely on the weekends to be a crowded ferry but we planned for this, got here an hour early and they reassured us that we would make it on which is why I'm irritated with this situation.
P.s. I wouldn't really be upset (or really bother posting anything) if this wasn't the third time this has happened.
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