We brought our dog here today and absolutely loved loved the care he got. We have never used an emergency vet and we were worried about costs. They were very fair and I felt good about their prices. Highly recommend this emergency care facility. The staff was also exceptional. read more

Came in one night scared our puppy has parvo, they said it was a strong positive without using a microscope. Tried making us pay 13k for overnight stay before even confirming the positive. told us she will most likely die if we don't leave her. Gave them a stool sample before leaving. We are at a different vet today trying to get the test results from them and at first they say there wasn't enough poop in the sample which was a lie because there was plenty, and then changed their answer to they didn't get a sample at all, and then back to it being parvo. What are they charging us for then? Waited over 5 hours for them to give her a hydration shot and anti nausea over 1,000 dollars. there was only one other person there. Come next day with the new vet with 2 parvo tests and a new stool sample and it's not parvo. we called the next day and asked them why were we charged for tests that weren't actually performed, they said it was inconclusive only after going to the new vet, okay so then why did you not inform us and not try again? what an absolute joke this place is, do not come here if you value your pet, they don't care if your pet dies or not just want your money and they couldn't make it anymore obvious. what a disgusting practice and they should be ashamed of themselves. the amount of negative reviews should tell you enough read more

Took good care of my 13yr old cat that was dieing. Gave is the truth of the situation and aloud us to be with our cat as he needed to make his journey to Heaven. read more

VCA Orange County Veterinary Specialists - Emergency Pet Hospital Near Me - Tustin, California

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Fantastic! Staff was great, doctor very caring. Highly recommend. And the doctor went over and beyond and called my vet to inform him of her findings. My dog was traumatized by a different vet but the staff was so good to her petting and talking to her. read more

I brought my 7 1/2 yr old husky in because he was having trouble breathing at 1am. The Vet did an x-ray. They had a radiologist review it. Radiologist then recommended CT for possible Bullae or Bleb in his lungs. Evidence of air was on the x-ray. Vet said my dog might absorb the air on his own or they may need to do a thorentesis (needle aspirate) to relieve the air in the lungs. The Vet said she has done those but not surgery. She was going to monitor him thru her shift. The Vet never said this was life threatening. They prepared a 36 hr treatment plan costing $9200-$11500. I was shocked. I did hesitate and thought maybe wait and take him to my regular vet But decided to keep him there and pay it. I opened a care credit acct and paid it. At 4:30am I kissed my husky and left to get some sleep, at 10:30am i received a phone call from day shift Vet that my beloved husky had gone into cardiac arrest and they couldn't revive him. The Vet told me when I arrived to see my deceased dog that she spoke to the night Vet and he was stable. When the day Vet went to assess my husky at the beginning of her shift his gums were blue and she started to prep him for chest tap and CT. Then he collapsed and went into Cardiac arrest. He had Spontaneous PneumoThorax more than likely caused by Bullae or Blebs. However what devestates me is that the night Vet didn't do the Thorentis. Why not?!! Everything you read about this condition is time is of the essence. You don't wait!! I lost my best friend due to the night vet just monitoring. I paid the bill!! Do your job!! At the very least the Thorensteis should have been done as soon as I paid that bill at 4:30am!! My dog should not have died. read more

UPDATE: I received a call from a manager named Katherine two days later she had no answers why no one bothered walking out to my car to get my information since the VCA staff inputted my info into the system wrong and someone was else was contacted. NO answers why i waited 4 hours for a regular exam and no tests were done NO ANSWERS why the two Vidal's of urine that I had taken in from North Orange County hospital to be tested with all the other tests requested for was TRASHED on top of everything the medication Amoxicillin that my dog was given made my dog even worse all I got was an I'M SORRY not even let us refund you for all the headache and all of our mistakes AVOID THIS PLACE UNLESS YOU WANT TO WASTE YOUR TIME MONEY AND YOUR FUR-BABY NOT TAKEN CARE OF RIGHT read more

I will always be grateful for how my baby boy Coby and I were treated. Thank you Dr Gary Uyeno DVM for caring and understanding how hard this situation was for me. The staff that is n the front and the back helped me have answers Diana Thank you so much! It is heartfelt read more

I definitely would recommend this place for your pets. I took my pup here about a month ago over the weekend. What I thought would be a quick visit, turned into my pup being hospitalized for 3 days. The staff was incredibly kind and patient with my dog and I. My dog is a highly anxious dog, and the staff did really well with her. They encouraged/allowed me to call and text them throughout the day to check on her, and they also had visiting hours; all of which I greatly appreciated. Andrea McDooling BVSc, MS,DACVIM, was the veterinarian who primarily oversaw my dog's care. I had the pleasure of meeting her in person. She was very kind, and had the best bedside manner I have seen! She never pushed me to run "extra" tests, rather educated me and guided me throughout my pup's stay. I'm happy to say my dog is doing really well now! read more

3-4 weeks ago we brought our sick cat in, after much deliberation we had decided to euthanize the cat. We paid for the procedure, the cremation and then paid 62 dollars for us to get a paw print memento so our family would have something to remember him by. We were told to expect the print in 2-3 weeks. After 3 weeks we had not received word or the paw print, so we called VCA. It took 4 days and multiple calls to find out that they screwed up on the paper work and we would not be receiving the paw print. My family is devastated and, honestly, this review is the only way I feel like I can do any good for them which is just so hard for me to accept. The facility is trying to make amends by returning the cost of the cremation and paw print, but that won't stop the pain that my family and I are going through. If you need to euthanize a loved pet, I cannot suggest you go elsewhere strongly enough. At least we have pictures of our cat to remember him by... read more

VCA Orange County Veterinary Specialists - Emergency Pet Hospital Near Me - Tustin, California

A great facility with some of the most compassionate Vets and support staff you'll ever meet. Today, we had to say goodbye to our 12 year old Border Terrier. They released Sammy to our care and recommended a service to assist with at-home euthanasia. They told us that we would know when we would need to call. They were right. While our hearts are broken, we are so grateful that he was given the best of care in the last days of his precious life. read more

This place is amazing!! The Vet Tech Alison C ( I asked for her last name for this review but forgot it lol ) was very polite and patient with me and all my hundreds of questions. She was efficient and knowledgeable about all the medications my dog was going to be taking. I'm a little slow when stressed out so she had to repeat a few things for me but didn't seem to mind that she was repeating herself. I've been here before and the last vet tech seemed annoyed by all my questions, so it was really great to have someone this time who didn't have an attitude. I 10/10 recommend taking you pets here these people really care about the animals that they see. Kilo and I want to thank Alison C and the rest of the VCA staff. read more

UPDATE: Still love this place and all the vets and vet techs! Covid protocol: You must call when you arrive, give your pets symptoms and concerns over the phone, and the vet tech will come out gowned and masked to receive your pet. Vet consults, discharge instructions, and payment will also be given over the phone. Unfortunately you can't do visitations with your pet anymore (I don't think) if your pet is staying overnight. I've read other reviews talk about cost so I wanted to provide some more info in case it's helpful for some of you. I started comparing my family vets cost to the costs at VCA. If you compare the same procedure, it will cost relatively the same at VCA as it does at a family vet. VCA might be a little more expensive, but usually no more than 10%. Note my family vet is located in Irvine, so that might explain why costs already tend to be higher. The benefit of coming to VCA during a veterinary emergency is that they have all the diagnostic tools on hand and can take action immediately, whereas a family vet may not be able to do a full ultrasound for example, and it will take additional time to refer you to a specialist. A VCA visit might end up costing more because they will proceed with a few additional diagnostic procedures they find necessary. When your pet is hospitalized overnight, as my dog was last year for 7 nights following her emergency surgery, VCA will ask you to prepay the evening before for charges they expect to incur in the next day til discharge (so by 5 p.m. they'll ask you to prepay for services done til 12 p.m. the next day). And if it ends up being more, they'll ask you for the difference. If it ends up being less, they'll refund you the difference. When your pet is kept overnight or if your pet is in serious condition, it's the understanding that they're going to do everything they can to keep your dog alive and stable. I think the vets, like us pet parents sometimes, want to keep fighting. In my experience with my dog, even as critical her case was, the vets never recommended euthanasia except if her breathing didn't improve and she required a ventilator. So it's really on you to determine how comfortable you are with aggressive treatment, with the cost, and ultimately you know your pet best and you're the one who can make the best decision for them. read more

Very caring. Very expensive. But that's what to expect from an emergency vet. They offered me options to save money. An emergency vet doesn't think about money when they are saving an animal. At least I hope not. That's not their job. Their job is to help the animal. It's a bummer that it's so expensive. But I'm going to get pet insurance now. If I had to take one of my animals in again for an emergency, I would definitely take them to VCA again. They kept me updated over the two days. They offered me options to save money. I felt that the staff sincerely cared about my animal. One staff member mentioned something that she would have only noticed if she spent time with my animal. read more

On April 7th, 2020, the darkest day of my life, I brought my critically-ill, 11 year-old miniature pinscher, Fred, in for emergency services. I received unprofessional service, no human kindness, and was treated as bad as my poor dog was. I was left in a car for over 5 hours in the pouring rain, hysterically waiting for any news about my boy, and all they could do for me was ask for my credit card to charge over $5,000 before they would even touch or help my Fred. My boy took his final breaths alone and even after learning of his passing, I still had to cry, scream, and beg to be let inside to be able to say my goodbyes. Even after he passed, I never received any phone call from VCA offering condolences, or even presenting me with opportunities to pick up Fred's body. I had to call to get credited for procedures that were never done. I understand the situation with the coronavirus, but I arrived at the facility with full protection including a mask and gloves, and it still wasn't enough to be with my family member in his final hours. I am a member of law enforcement and risk my health on a daily basis in the face of this virus. You would think I could be awarded a little sympathy in this horrible and excruciating moment of my life. I would have put on a full-body suit and given anything to be there with my dog as he was dying. VCA deprived me of that opportunity, and I will never be able to get it back. As mentioned, as of today, I am still waiting for a call from a manager to complain about the horrible customer service. Bottom line, VCA is the most expensive option with the absolute worst service to bring your beloved pet in their time of need, coronavirus or not. Their treatment of animals, and especially the treatment of these beloved pets' family, is in humane. I shouldn't be charged a penny for VCA's carelessness where they let my poor dog lay on a cold table for hours on end, alone, and die. If you care about your beloved pet, I beg you not to force and subject them to VCA's disgusting treatment. I would give anything to have been able to be with my boy, and I never want any owner to have to go through the same traumatizing experience that I did. If this review can convince even 1 person to look elsewhere, my Fred wins, and I know his death wasn't in vain. Fred's Mom read more

Yesterday, our baby boy passed away due to cardiac arrest. The doctors and staff have overall been beyond supportive, and I cannot thank them enough through this difficult time. The cardiologist called us to come in when our baby started to crash and we were able to be there before he was gone. Though I cannot thank VCA enough, communication between staff needs to be improved. We were told different things throughout the night of dropping him off at 4 a.m. It caused of unnecessary distress on top of lack of sleep and waiting in the parking lot for an hour, but Gaby took over our case and handled it with such clarity and compassion. Also, I know Covid protocols make it hard, but please let more than one person into the grieving room. We had to beg to see our baby (which we weren't allowed to until it turned bad). That should never be the case for any pet parent in their baby's final moments, especially given how costly emergency services are. My mom was allowed to be there with him, but I had to stay outside and wait. It's hard to cope with the fact that he was scared, and I couldn't tell my baby goodbye. Still, I do thank VCA for all of their services and will continue to use them in times of need. read more

I wish I would have read all the reviews - especially the negative reviews - before trusting this place with my dog. Maybe she would still be alive? All I know is it was an overall bad experience. I don't for one second believe the fake expressions of concern every time someone leaves a negative review for this place. Avoid it like the plague! read more

I took my cat to VCA OC because he accidentally tear one of his nail off.. it stopped bleeding when I noticed it but it has a minor odor coming out of it so I decided to take him to see a vet.They only do curbside pick now so I dropped my cat off and waited in the car. The doctor called me 30 mins later and basically said they can't do anything about it besides just let the nail grow back. I repeated that there's an odor coming out of his nail, and then the doctor finally said she could prescribe antibiotics if I'm worried. I asked if she can clean the nail at least but she didn't. Anyway, I got charged by $200+ and the only thing they did is to trim my cat's nails (the good ones; I don't know why I need them to trim the nails when I'm seeking for help for the broken nail) and prescribe an antibiotics per my request. Now my baby's nail smells worse and I'm stressed to find him another vet. read more

Unfortunately had to come here twice for late night emergency vet services, but both times have been nothing but professional and as smooth as possible considering the circumstances for the visit. I recommend calling if you're able to just get a quick snapshot of how long the wait might be - when I called, I was told 2 hours and they recommended calling around to other 24 vets if I felt comfortable. I actually did, and the next nearest place was 4+ hours. So brought in my injured dog to VCA, expecting 2 hour wait and a hefty price tag. Fortunately, both trips resulted in not-serious diagnoses and the price was quite fair for the treatment we received - on par with what I would expect to pay at regular vet. 2 hour wait was also not accurate - they were fortunately able to see my dog within 30 minutes of arriving and filling out paperwork! Note, VCA is great about sticking to Covid-precautions so you'll need to call the number posted on the door to have technician check you in over phone. Then you fill out paperwork, and shortly after the technician takes your pet and you just have to wait in your car for that phone call from the doctor with hopefully good news. While this is one of those places you hate to have to check in to for emergency situations, I have received superior service and a fair bill each time and will gladly leave them as the 24/7 emergency contact for my pet. read more

I've take a few pets to VCA and they have always been very professional and compassionate. We recently took our little dog to VCA and she was treated by Dr. Ponteres. Our 2 year old puppy was in the hospital there for a week and Dr. Ponteres provided regular updates and spent time explaining everything in a way that was easy to understand. It was very expensive though and it was a stretch to be able to afford the treatment. However, all said and done, VCA saved our dogs life!! At one point we were talking "end of life" decisions for this puppy, but Dr. Ponteres didn't give up and our dog pulled through. I would recommend VCA and I've only ever had positive experiences there. read more

Dr. Kayla Mochizuki has a cold, cold soul. Well-meaning, simple, and innocuous questions will be met with contestation (with a mix of attitude). read more

I had to unfortunately put down my cat of almost 2yrs named Baki and it was one of the most heartbreaking things I've had to do. Fortunately the staff was very nice and compassionate about everything. They tried their best to work with me for many options available but unfortunately there was nothing I could've done. They also sent a letter through the mail regarding their condolences personally speaking about Baki and it meant a lot to me knowing that to them my pet wasn't just another pet going in and out. I would definitely recommend this place to someone who's afraid of other vets not caring about their pets. Thank you VCA staff ! read more

My 12 year old yorkie had a dry cough for a couple of months. After some x-rays at a local vet, and realizing my pup was suffering from tracheal collapse, I was recommended to pay VCA a visit. Due to COVID-19, I dropped off my puppy off at 9:30am, and did an over the phone consultation. Dr. McDooling was awesome! I got lucky because she is very much familiar with tracheal collapse and has done a few of the surgeries herself. Instead of jumping to surgery, which would be close to $17,000, and has its own complications, she recommended we try some cough meds first and also recommended we do a heart ultrasound. My pup is already doing better on the cough meds and his ultrasound in a couple of weeks. I am very thankful to Dr. McDooling and her entire staff who was very forthcoming regarding treatment and how much it would cost, and also looking to do what's best for my pup. I understand vet visits can be expensive. I highly recommend getting pet insurance so no one has to make decisions based on the cost and their pet's livelihood. I have already filed claim with my pet insurance and they have already reimbursed me for this visit. And, thanks to VCA, my pup is back to being able to play and take small walks, two of his favorite things. I highly recommend Dr. McDooling if your pup is suffering from Tracheal Collapse. read more

Took my cat here because he wasn't eating. Was treated poorly by everyone that worked here. No one helped and made me wait hours. I kept asking them to bring my cat out but they wouldn't. They said he was fine and finished but would not bring him out. Said they needed a page from the front to check him out. Waited another hour for the slow staff at the front desk to stop talking and finally talk on the intercom to bring out my cat. Do not go here if you care about your animals. They will treat them and you poorly. read more

Another reminder this VCA location has uneducated "healthcare specialists" and entry level receptionists. Do not come here if you care about your baby. These receptionists will give you wrong information that will prolong your babys pain. The doctors here then will give you the most hideous response to a dog that had a permanent neck bend after a stroke saying "not in critical condition." The next hospital I went to said my dog had to be euthanized. AVOID AVOID AVOID! Their "business manager" here is hilarious though. Enjoy having a job that is to respond to reviews. read more

Last min booked an emergency x ray here after I thought my dog ingested something. The staff were so nice in getting my dog in immediately - they had me call from the car to let them know when I arrived and they had me fill out some quick paperwork and answer questions. They came me the price prior to the X-ray and Immediately got my dog in. About 30 min later I got a call and was able to pay over a txt link and get my dog back. Thankfully it was just a scare and she was ok. I was a little scared after reading some reviews but from my experience the girls who helped me (Michelle & Olivia + Dr. Supance) were great & so nice! & the price was more affordable than the X-rays at my local vet. So thankful they were there when I needed an emergency x ray in the morning because my vet in Newport doesn't do them until the evenings! read more

These people KILLED our dog!..and they charged us for it!!!!!! We toke our dog there several years ago for some autoimmune disease. They said we had to change her blood, but didn't tell me that they were using syntactic blood. They killed her within a day and charge me nearly $3000. I think they should be prosecuted. STAY AWAY read more

Wow!! What an awesome facility and staff. Our dog, Della, was on the last hours of her life. The staff there treated her and myself with the utmost compassion and honesty. I would only take our furry companions her in the Orange County area. We drove 40 miles to help make our family members last hours peaceful and calm. Thank you VCA! Dr. Simmons was the most honest coolest Vet that we could have worked with. Give that guy a raise! Thank you again for helping us through one of the saddest days of our lives. read more

I sent this letter to the hospital administrator, Kathryn Ngoma on June 12, 2021 and NEVER received the courtesy of a response. I'd give this practice zero stars if it were possible. Pet parents beware! On Wednesday May 19 at approximately 8:30 pm I took my dog, Piper to VCA Orange County Veterinary Specialists due to vomiting and diarrhea. On Thursday, May 20 at approximately 4:00 PM I called the hospital to see if I would be able to pick my dog, Piper up. Dr. Uyeno reported that Piper had experienced trauma to her eyes while the technician was attempting to put an Elizabethan collar on her. As a result the whites of her eyes are red. He went on to say that he did not want me to be alarmed and that her eyes did not require treatment and the redness would go away in time. He compared her trauma to being hit in the eye. I said that I understood as I had been hit in the eye with a baseball before. Later, I asked the gal who gave me discharge instructions what could have caused this type of eye trauma and she said, "I don't know because I was not there. Would you like to speak to the doctor that you spoke to earlier?" I spoke to Dr. Uyeno again and asked him if he would give me possible scenarios that would explain what could have caused Piper's eye trauma. He said that it is possible that she could have bumped her eyes on the Elizabethan collar while shaking her head back and forth. This explanation did not make sense to me. I asked if it is possible that she had been choked. He said, "I am not going to lie to you. It is a possibility, but I was not there." I asked him what the protocol was for handling a frightened dog considering I had asked the technician if I could help him with Piper. I asked what the protocol was for handling frightened dogs and he said he could not tell me if the situation was handled appropriately or inappropriately because he was not there. Two professionals stated, "I was not there" in response to questions regarding my dog's eye trauma. This is not an appropriate or professional response. I entrusted my dog's well-being with the staff of your hospital and want to know who is responsible? The technician that abused my Piper does not deserve the privilege of working with voiceless, innocent animals. What makes matters worse is that no one reported the incident to me on the day it occurred nor was it included in Piper's discharge papers. I followed up and scheduled an appointment to see my veterinarian, Dr. Negvesky at Tustin Legacy Animal Hospital in order to check her eyes because the entire whites of her eyes were red. Dr. Negvesky did a fluorescein stain that came back normal. It was noted that Piper's eyes were irregular with diffuse subconjunctival hemorrhages. She also indicated that whatever happened to Piper was definitely traumatic. I spent $1549.55 for what I thought was quality and compassionate care. Then, I spent an additional $114 to follow up on Piper's eye injury. Policies and procedures need to be changed regarding the reporting of injuries sustained while in the care of the veterinary staff. They must be included in reports. read more

VCA Orange County Veterinary Specialists - Emergency Pet Hospital Near Me - Tustin, California

Had a very brief experience here and was not impressed. Doctor felt very robotic in explanations and they weren't able to perform an internal medicine consult like they had agreed to. My pet needed an update on their medication and I was told the doctor who ordered them needed to make the change or I needed to bring my pet back in for another evaluation at cost. The doctor that ordered the medication wasn't back in office for 3 weeks. Will not be taking my pet here in the future. read more

Avoid this animal hospital if you can - they tried repeatedly to manipulate my love for my pet to overcharge me. I didn't fall for it, and went to another vet with actual favorable reviews, thankfully. Terrible vet, Dr. King, was the worst! read more

I don't understand the bad reviews for this place. I have always used VCA and actually the VCA Emergency in LA saved my dog's life after a cyst was found in the back of her tongue preventing her to breathe and they did emergency surgery. My dog was recently diagnosed with kidney disease and if you do your homework there are only a few places in California that specialize in kidney disease- VCA Orange County being named one of them. I live in LA and drove all the way down to Orange County where we saw Dr Ponteres whom was beyond thorough in her examination. I recently had a problem administering sub Q fluids. The staff was understanding and helpful with suggestions. I also like that there are appointments available within a reasonable time. Here in LA I called at least 6 clinics for an appt with the first one being months out in advance. I only had a great experience with my dog at VCA Orange County and thought them to be very well organized and efficient. read more

Our dog was chocking we called and they they said they would be waiting outside. We pulled up they took our dog Zara from us and returned in about 2 minutes having cleared her throat. They people are amazing THANK YOU !! read more

They took such good care of my Mollie who was very sick A very caring place and they love there job Everything was no trouble thank you for caring for my pet read more

Absolutely blown away with the treatment, customer service, and care that OCVS gave us and our 9 week old Corgi. Story time: With not even 24 hours with our little one, we rushed her to OCVS; she had a bad cough/congestion, lethargic, vomiting, and diarrhea. We arrived at OCVS and they checked her in right away. With COVID19 rampant, we handed her to one of the techs outside while we waited for the doctor to assess her and tell us what's going on with her; we noticed that all techs that were going outside to discharge, or check-in pets were dressed up from head to toe with PPE. - 1 Star Next, we received a call within 15 minutes from the doctor and she told us that our pup possibly has some type of Pneumonia or distemper. In addition, she is dehydrated, has low blood sugar, and has low blood pressure (note: she told us that puppies usually have a lower b/p so that might just be the case). She gave us options and we decided it was best to do whatever it takes and to keep her there for hospitalization. - 1 Star The doctor was very thorough, detailed oriented, and was very caring. She assured us that our puppy was in great hands and kept asking us if we had anymore questions. She told us if we have any more questions to not hesitate to call and we can even do a video call to check up on our puppy. - 1 Star In the next 72 hours, OCVS did whatever they could to nurse our little one back to health (gave her fluids via IV, antibiotic medication, dextrose for her bp, and radiographs) They would call frequently to give us updates on our puppy's progress and made us feel at ease. We even did a video call with one of the nurses to see her. Not once did we feel the veterinarians and medical support staff felt rushed; they really took the time to assure and show us that they cared for us and our puppy.- 1 star. In conclusion, OCVS was confident that our puppy can be discharged on the 3rd day. They gave us all the necessary instructions and medications she needs for in-home care. Our little corgi is now at home and is doing very well; she is eating a lot, playing often, and is in high spirits. They even called us the next day to see how she is doing. All in all I would recommend OCVS to anybody who has an animal emergency. They showed excellent world class customer service, treatment, and care! Thank you very much to the entire OCVS Team! Keep up the great job! read more

Dr. Satourechi and her amazing team literally saved my buddy Zima's life. He got into my meds when I wasn't looking and was in very very critical shape. I honestly did not think he was going to survive but this extremely talented doctor revived him back to health and 5 days later he's back to his normal self. I feel so blessed that there's wonderful people like you in this world. I cannot even fathom the stress and difficulty of the job you have and I hope it's miracles like this that make it worth it for you. From the bottom of my heart thank you. It was worth every penny and I would do it 100 times again. God bless you and your entire team of talented veterinarian's. Much love, from the bottom of my heart! read more

VCA Orange County Veterinary Specialists - Zima my buddy - Emergency Pet Hospital Near Me - Tustin, California

Hello, My name is Ali and I'm reaching out on behalf of my 2 pets "Cookie" and "Sugar" that were both killed due to Medical Malpractice at a Vet facility in Tustin, Orange County. My Kitten cookie was killed today via a misplaced catheter this morning performed by a Doctor at this facility who recommended Unnecessary IV fluids to a infant Kitten that did not show any signs of dehydration or needing this type of treatment and none of the x-rays or medical lab results suggested that cookie needed this type of treatment, and was in fact recommended to me by the doctor for no real medical reason and the misplaced catheter resulted in my cats death. This is the second time an animal has died under their care without any medical prognosis or underlying illness. This facility is publicly known for exploiting desperate pet owners and offering unexpected and unnecessary treatment plans that are not needed for the pets symptoms or aligned with the Pet's medical conditions. The doctor gave me a non-accurate diagnosis with no paperwork regarding the Lab results, and an extremely faulty decision in regards of an immediate IV catheter medical plan for my pet, which resulted in the death of my pet. Cookie had had no previous illness or Pre-existing conditions of any kind and had been seen by another vet a day prior to its death without any clinical condition. The death of my pet was clear medical malpractice, the money and heartache they caused me has been a nightmare. The damage is irreversible and they refused to give me any answer as to what exactly was the mistake made when administrating this catheter which killed my pet. I have full admission from the doctor of his deadly mistake, and they are trying to negotiate with me before I take it to court to get the vets medical license revoked. I'm willing to spend tens and thousands upon thousands to get Justice for my family. read more

First time to VCA Pet Hospital in Tustin. Our dogs anal glands became an acute issue and our vet, and a few others around could not take an emergency as they were fully booked for today, a Saturday. We didn't want to wait and were referred to this hospital. We were met with the kindest staff, curbside, and soon received a phone call to say our dogs issue was indeed full anal glands and because it wasn't "technically" and emergency, but he was obviously in pain, they chose to help him anyway and didn't even charge us. Thank you for your excellent care and conscientiousness. read more

Malpractice that we experienced after being referred to this goddamn place: 1) Exclusion of information: After our dog was admitted, we called for a status update w/in the hour. They went through billing before any details about treatment and informed of a $1000 fee waiver for emergency services. After protest, they reduced it down to $500 with threatening language about how limited this would be in the event of an emergency. I approved fluids because we were worried our dog was dehydrated, per my sister, a vet tech. I also asked what the temperature was for where she was being kept for her seizure management. The receptionist repeated and confirmed w/me that I approved fluids and that for anything else, to call us beforehand. After half an hour we called back, and no fluids were given to our dog. We asked where she was in the queue, since our experience w/other ER clinics taught us critical patients are prioritized. Despite our patience, they would not give us information about when she would be seen by a doctor, when we would be spoken to by a doctor, or whether or not treatment was administered as agreed upon over the phone. 2) Failure to communicate: When we called the 3rd time, the vet tech said our dog had been given tests (blood pressure, blood) but they could not say what else they would be doing and for what reason beyond her blood pressure being "on the border" and "because the doctor has to look the test results over". This last line is key to stall phone inquiries. We were trying to get a timeframe for when the doctor would speak to us, talk to someone about our dog's recent medical history, and explain to us expected outcomes. The vet tech said "probably an hour." I did not feel confident of my dog's safety at this point. I called my sister + began crying bc we were not being given any information/direction about our dog's condition. She told me that it is always my right to demand that they stop care and suggested to call my local urgent care to transport/discharge my dog. 3) Model of harassment/gaslighting: We waited over an hour to make a fourth call per the vet tech and were hung up on. Confused + sad, we called back and in a more cold, mean voice the receptionist made us feel we would not get any information about our dog, no condition, no timeframe, no next steps, nothing reasonable for pet owners waiting for more than three hours to expect. I JUST WANTED TO KNOW IF OUR DOG WAS OK! Before she could hang up on me again, I made a request as polite as possible that we would like our dog to be transported so we could continue to monitor her at a familiar facility with capacity for her care. We were left on hold for twenty minutes. I asked my partner to stay holding and walked to the front entrance of the facility to make the request face to face. When I got to the door and looked in, the receptionist wasn't doing anything and she looked surprised to see me. She used an intercom to speak to me, and I communicated as calmly as possible that I wanted to transport/discharge my dog. They sent out a total of three people, two vet techs to talk to me, and another vet tech to perform "professionalism" for the two other parties that had been observing. I asked the two staff, "Are you a doctor?" They said no. They repeated what they had said to us over the phone and I escalated very quickly at this point and demanded, "If you are not a doctor and do not discharge my dog in the next five minutes, I am calling the police." My partner was still on hold at this point and finally, FINALLY the doctor called us after fifteen minutes of me being at the door. What was especially cruel, a calm, collected doctor read off what was in the file, nothing urgent, began to use field jargon so I could feel incompetent, said other pets have died that day (a HIPPA violation) and defended her practice and staff. It sounded rehearsed/said frequently. When they finally released my dog, it felt like a hostage exchange and while we were leaving the vet tech threatened that if we ever came back and acted like this again (i.e. express empathy for how busy they are, ask for updates, ask for information of treatment, offer to give medical history, and then demanded release after neglect), he would call the police. As a college professor, the pandemic taught me to be patient + meet folks where they are. Unfortunately, this facility turned our desperation into an opportunity to exploit/neglect us. For all you pet owners who didn't have a better option and had to go here, I'm very sorry. You will see a long line of retorts from the clinic churning out standardized responses. Condolences to all the pets lost in this facility and for the stress and worry they continue to be unashamed of causing. read more

No sense of urgency. Have been waiting 6 hours for an x-ray and blood work after our dog had a seizure. Finally got results from the doctor and staff is nowhere in sight for payment and to bring us our dog. There is no one else here, they suggested we leave our dog if we're in a hurry. I can see around the corner that there's 3 women in the back on their phones including the veterinarian. Complete disregard for our pet and our time/feelings. read more

I am very pleased with the services I have received from VCA on 4 totally different occasions within the past 3+ years. See my 1st review regarding my dear Rottie Zima who needed their emergency expertise twice. Then my 2nd Rottie Cali who had a leg injury at 12 weeks old and my now my 9 month old small terrier mix named RayRay recently treated by Dr. Debra Liu. All 4 instances were dire and I could not have asked for a better group of doctors for all 3 of my fur-babies. Bottom line... yes, very expensive but truly amazing service and I wouldn't go anywhere else for emergencies. Thank you so much! Note to self: Have pet insurance, it helps. Photo: Cali and RayRay read more

VCA Orange County Veterinary Specialists - Emergency Pet Hospital Near Me - Tustin, California