So sad the amount of money they want to charge to keep an animal overnight to wait to have access to a surgeon. Not even getting to the cost of the surgery. You would think they would have some empathy for people but they could careless and know they are the only local vet that can offer orthopedic services. Prior to bringing your pet just make sure you are ready for the costs and the "I know we are on the high end" response. Best wishes to all of you whose pets are like their children to them. For the record I never write negative reviews but this one was just too much to deal with. As you can see by other reviews money is their focus and care. It's unfortunate but so ridiculous and pathetic it's very upsetting. read more

It has been some time since I've been to this facility, after which I vowed never to go to again. My cat was having a coughing fit then seemed to have trouble breathing so I called the emergency hospital I had taken her to before (it was about 11pm) but they were full (they said she may need an oxygen incubator). So I was recommended to go to the VCA in Tustin. I called, panicked, to ask where they were located. I gave my location (Santa Ana, 22fwy x 55fwy). They woman told me to go towards John Wayne Airport, then exit Jamboree. I'm on the phone, I can't find them, my cat's breathing is very shallow, I'm talking to her to stay awake, I'm crying...I finally get there & see they were only 10 mins away off the 5fwy, not over 20 mins, thanks to the terrible directions. My cat is examined and her breathing had stabilized but more tests were recommended although she was alert & wanting out of her carrier. The vet said I could take her home to monitor her and, if ok by morning, have her seen by her regular vet, but tests were always the best way to go (a few thousand more dollars). I decided to take her home. The final bill was WAY WAY more than I had paid at the other hospital so I checked my bank account- my paycheck would be deposited in about an hour or so (it was now about 3am and my work hours were cut in half at the time) so I asked to wait until then but no, either pay now or I would be charged overnight fees & late fees. I was able to cover the bill with some help but I'll never forget how much the money, versus my cat's care, seemed to be the most important thing. Of course, I would pay anything for my cat's care but the whole time I was there I got such a cold feeling. I have since gone to another hospital (for another cat) and really appreciated the care my cat and I received. read more

Dr. McDooling has been my French Bulldog's specialist since he was a puppy...almost nine years! Dr. McDooling has provided only outstanding care for our frenchie, Nacho. Nacho was super sick when we got him as a puppy and no vet could figure out why he was vomiting all the time. I thank God we were referred to Dr. McDooling by a local vet because she figured out the problem. Turned out Nacho had IBD and she has been treating him since. Dr. McDooling has also treated Nacho for other issues including gallbladder. Nacho also ate a palm tree seed twice and she successfully pulled out via an endoscopy. This office has modern technology, so I know I can get answers quickly. I also feel confident going there every single time because I know that if she is not in the office, the other veterinarians & technicians at this clinic know what they are doing; competent and professional. Quiet honestly, it is my go to place for any emergency and they are open 24-hours. I know I can always count on this place. Thank you Dr. McDooling for always taking good care of Nacho. read more

VCA Orange County Veterinary Specialists - Emergency Pet Hospital Near Me - Tustin, California

Big thank you to everyone here. I took my boy prince and he had to stay overnight. I was so afraid to leave him but they were so nice. Thank you to the doctors, tech and everyone who helped my boy out. I'm so sorry if I was annoying and kept calling to check up on him. read more

Apparently my last review was too frank so let's try this again. Dealing with this place is traumatizing. I have ended up here in 2 separate occasions in emergency situations with 2 separate dogs.   Neither experience was pleasant. This review is about my most recent experience.  The reception staff was amazing.  The medical staff not so much.  I bought my puppy here because she had a seizure and they were the only place I knew nearby that was open 24 hours.  I REALLY DID NOT WANT TO GO HERE! I called on my way over,  so they took her back right away but it pretty much went downhill from there. They gave me a "barebones estimate" of $3400-$4800 to keep my puppy overnight to monitor her and possibly figure out what was wrong with her.  This did NOT include an MRI or really anything else that could tell them what the issue was.   The MRI alone would have been $3000-$4000. The doctor refused to prescribe antiseizure medicine unless she had 3 seizures in one day.  At that point,  I was just like,  why am I here? When I refused to pay that astronomical amount for stuff I could do at home myself,  then all of a sudden the doctor who was MIA for an hour when I was sitting in a closed room came to the reception area where I was to complain that the puppy's collar was too tight which could be the reason for her seizure.  Please, I take very good care of my dogs and always make sure I can put a finger between the collar and their necks so it's not too tight. Then another medical personnel came out. She asked me to come to a room where she left open the door as she basically threw her collar on the table and said she's sure I didn't want that anymore.  This woman should probably get some training in customer service because she wasn't very friendly or helpful.   Dealing with customers check clearly wasn't her strength.  It's interesting how when I sat in a closed room for an hour they didn't have any complaints about the collar not provided any updates on my puppy's status yet once I refuse to pay an astronomical price for something I could do at home myself,  then her collar was so problematic to the point that they need the entire lobby to hear about it.   I really think they were trying to embarrass me into leaving her there.  The entire experience also felt subtly racist. Although I could have given a few choice words of my own,  my priority was getting my puppy back first.  I paid and left.  Less than an hour later,  my puppy had ANOTHER seizure.  Clearly,  I didn't take her back there.   The next day my puppy was back to her happy hyper self and has been fine ever since.  I plan on reporting these people to a vet medical board if that even exists. The behavior of the medical staff was predatory. All they want is your money and then will make up problems when you refuse their treatment. Save yourself the hassle and go somewhere else.  The location in Irvine is way better. Too bad they're not open 24 hours. read more

Dr. Joe Simmons took care of our baby girl and was very upfront about all of our options and actually cared about our spending unlike a lot of vets who just try to get you to spend thousands of dollars unnecessarily. They are one of the best rated emergency vets in the area and it shows. Their level of care is second to none and the fact that they have Dr. Simmons on their roster is even more of a reason for you to take your little furry loved ones there when you're in a bind. read more

Let me start by saying that I have never written a yelp review in my life, so it goes to show how horrible my experience was. I took my puppy in who was breathing heavy and okay'd a $1k limit to help my dog if necessary. After a couple hours of waiting, the vet gave me a call saying my puppy we had a rare disorder that would require surgery to fix. The estimate shot up to $2.5k. Then after a couple more hours they said it would actually cost $5k-10k to take my dog into surgery or he would likely not make it. At this point my dog had been in the ER for a little over 24 hours, and my bill just for the time spent in an oxygen chamber was over $2k, so I opted to take my dog home and spend his final moments with him. That nightmare of a day was nearly 2 months ago and my dog has been as normal as ever every day since leaving that hospital. I am convinced this pet hospital is desperate for money and will say anything to desperate pet owners in order to generate more revenue. Again, I am sitting on a $2.3k bill for a couple X-rays and an oxygen tank! And don't forget they wanted to perform a $10k surgery on a puppy who is doing better now than ever! If you can avoid this place, please save yourself the heartache and cash grab. read more

Unfortunately the same story over and over at this place. I have dealt with them before. This time my boxer was sick so I took her in at 1:00 A.M. the estimate was $6,000.00 for testing and figuring out what was wrong with my dog. The following day they inform me that they now need $6,000.00 additional dollars to do more testing. I asked them how much of the original estimate had been used and they tell me $3,000.00. Why couldn't they have at least finished off the first $6,000.00 before hitting me up for an additional $6,000.00. They are crooks. They will offer you a few options each time they tap your bank account. This is the truth. Hopefully karma will catch up with them. read more

Beware Dr. Andrea McDooling at this hospital. She is the head veterinarian and is completely focused on adding on diagnosis, labs, injectable meds - all to profit the hospital. She does not care about the animal and her medical knowledge is very weak. She is also extremely arrogant and condescending. I have reported her to the veterinary board after she cared for my dog. I would never return to this hospital, knowing she is their lead doctor. We transferred to Irvine valley and actually got doctors who knew veterinary medicine. read more

Please don't bring your animals here especially in and emergency situation. My experience was awful, due to the fact that they definitely care more about the financial aspect of your pet than their actual wellbeing. I wish I would have read the reviews because I share everyone's anger below mine. We had more calls from the finance department rather than the actual doctors or nurses. Spent 7 hours without knowing how my dog was doing besides one phone call from the doctor however there was never any in details on what the treatment plan would be. Our price quote was supposed to be 1,000.00 to have our pups wounds cleaned and I was very clear on being tight on money and emphasizing how we needed his wounds cleaned. we paid over 600.00 for blood work and meds, and decided to bring him home because of the miscommunication from finances and the nurses Every-time they called me the nurses had no idea what the treatment plan was , and the financial department had a more expensive quote each time. When they quoted me almost 3,000.00 and didn't know why that was... that's when I decided enough is enough. I had a bad feeling and I went to go get my dog. My dogs wounds were not cleaned.. , they sent him home exactly how we dropped him off. I understand there is protocols but I firmly believe this is a straight up corporate hospital who doesn't care about the animals; and puts finances first. We feel taken advantage of, we feel robbed, and thankfully our vet was able to take us in today. I would advise strongly against this place. They completely neglected my dog in an emergency situation, and took advantage of us financially. read more

Our cat Coco M was not feeling well. Took her there because our Vet needed an Ultra sound on a Saturday. They took her inside and examined her and found a problem our Vet missed. Coco had ingested sewing thread. They referred us to OC Animal Emergency Pet Clinic for surgery that evening. The Doctor( An Asian gentleman), I can't recall his name, was very kind and understanding during this stressful situation. His staff were also caring and helpful. Coco did pass away that day due to her condition. I felt she was well taken care of by the VCA staff. They went above and beyond my expectations that day (04/02/22). Thank you all for everything you did for Coco. William M. read more

Last week I brought my dog here, the staff was friendly upon arrival but it's definitely way too expensive. We were given a form that we first had to agree on $1,100 based on whatever they needed to do since she was in critical condition (the nurse who provided this form had a smirk on her) Then we were given another estimate that ranged from 8-12k just for running exams on her, then depending on diagnosis we's have to pay for the rest. I took her home because we truly could not afford it, they gave her some fluids due to dehydration and a blood test, we paid $777. We left to another location on Broadway and 19th in Santa ana and we ended up paying $5,000 total! My dog had a rock stuck inside her intestine so it was surgically removed and shes now happily recovering ‍ If you can afford $20k then I would recommend this place! read more

Anyone notice it's either 1 star or 5 star reviews but nothing in between? Well here's another 1 star for worst bedside manner ever. My last furbaby passed away here, and the way they handled it left me with a bad taste of my mouth. Unfortunately, this is the only place I could think of at the top of my head when we had another emergency with our current baby. When something is wrong with your family member, isn't expected that you'd want to know everything that's going on? Well apparently, if you ask too many questions they get annoyed and hang up on you. And forget it if you ask them why they need you to cough up $500+ without fully explaining why they would need it. They'll say "Well you can go to another ER". Never coming here again. read more

Brought our dog in for an eye emergency after the groomers caused an eye irritation . It took well over 5hrs, of which 2hrs was to simply discharge the dog. We had initially waited patiently, but my the 4th hour it was getting ridiculous when our phone calls to Dr. Lu were being placed on hold for 10min., then eventually hung up. In our desperate attempt to get our senior dog back, we waited by the door. The vet techs inside were happily joking & bantering around as if there were no urgency at all, and we were not waiting for our dog. They nearly walked out our very reactive dog, when there was another dog at the entrance- his reactivity is very clearly listed in his notes. Poor little Pistachio would've been our rescue's dinner... They discharged him w/o the e-collar he very clearly needed for his eye irritation. All in all, it seemed very disorganized & unprofessional. Dr. Lu never called us back. They couldn't even get our dog's name correct, despite us repeatedly spelling & reiterating his name. It cost us $400+, 5hrs, for this unfortunate experience. Wouldn't recommend it. The lack of professionalism is appalling. There of course were professional individuals but unfortunately their hard work gets overshadowed by the unprofessional ones. read more

Dr. Andrea McDooling is fantastic. She really knows her stuff!!! I am very confident in her

I can't say thank you enough to this hospital. We found out my pitbull had lung cancer and needed further scanning done. After hearing good things about this hospital, we took her here where they were able to run scans and tests. The doctor himself was so caring and sympathetic, calling us directly with updates. My dog was given about 6 months to live, and the doctor explained to us all of our options and comforted us with the horrible news. We recently had to put down our sweet girl. We decided to take her here since they were so amazing last time -- even though it's about a 20 minute drive. They were incredible. Everyone was so caring and comforting during this HARD time. They work with a third party cremation company where we were able to get my dog's clay paw print. Even the cremation company called me to make sure I would be home in order to hand deliver them to me. We also just received a hand written card in the mail from the hospital sending their condolences to my family during this hard time. This hospital goes above and beyond, and they really care so much. I am so lucky we found them! read more

I was very disappointed in the service I received at VCA. Receptionist on the phone was rude, short and very disrespectful. My dog had a simple wound that needed to be cleaned and dressed. Cost was over $400. read more

I was extremely happy with the service on Saturday May 22, 2021. I showed up about 9:45AM for an emergency abdominal ultra sound. Heard back from the doctor about 11:45 AM. Paid a little over $500 for an ultra sound and emergency check in, got Chacho back about 12:30ish. The front desk/nurse/and doctor on this shift was great, even though the new we got was not great. I decided to move forward by scheduling the consultation for removing the tumors found, with an estimated verbal cost of about 10k, but not firm. On Sunday we got a call to confirm our Monday 10:30AM appointment. We said yes. Showed up Monday for check in, and 1.5 hour later they claimed we never answered our phone, they (FRONT DEST/ tech/nurse who the f know) tried multiple times to reach us, claimed our phone probably didn't work, and that we did not honor our appointment; now the doctor has an emergency he has to attend to and cannot see our Chacho. LIKE..... OKAyyyy. Thanks. Thanks for saving me 10k at this location. The staff on Monday morning sucks. I'm glad I didn't leave my dog here for the surgery. My advice: Take your pet here at your own risk. read more

VCA Orange County Veterinary Specialists - Chacho. - Emergency Pet Hospital Near Me - Tustin, California

This establishment may look promising with their recently renovated building, but it's all for show. If your pet has an emergency, they definitely do NOT treat it as such here. First, they tried to get me to call a poison control line (and of course omitted that it would be an additional $95 service) when the whole point of me bringing him to a hospital was for him to be examined and determine if they need to induce vomiting. I had to wait three hours for my pet to be discharged, even when I called well in advance and was told they would be ready to service me once I got there. Sure, he did not need critical care, but his condition was something that would worsen as time went on. Even so, if they knew it was going to be a long wait, they should have made us aware so we could go and come back when he's ready, thereby wasting our time. It wasn't until I asked if he had been seen that they claimed he had, but I'm pretty sure they lied just to keep us on the hook for money, as I heard someone else complain and was told the exact same thing. We brought our pet here once when COVID protocols were still in place, and that care was fantastic, so it saddens me that I don't even recognize this place now. If you have a real emergency, please go to another hospital and don't risk your pet's life by bringing them here. read more

to be realistic, they only care about money. if you walk in here you're more than likely going to be spending more than thousandsss of dollars. they then try to upcharge things without telling you and they make excuses and they write down on the doctors note things that supposedly they had mentioned but never did. they try to manipulate you. they truly don't care about how you feel after all. they want the money before anything. i kept going back and forth with this lady. i'm not stupid enough to sit here and let them get away with more money. i still spent an insane amount of money which is absurd. let's put it this way i spent about $10k and ended up walking out without my dog. may he now rest in peace. but i will never recommend this place read more

Took our pet here because of coughing and his vet is not open on Monday. He had his x-ray and we were told that he is done and to be discharged. We've been waiting for an hour still no pet. When we ask, we were told that we have to wait because Dr. is attending patient who's being euthanized. We understand that but why hold our pet if our pet just needs to be discharged. They take multiple patients because they're "24 hours emergency",but why kept those one which is already done :( read more

Listen to Sir J's review and others like it. We were quoted a similar cost for our dog--a $10,000 estimate for a page-long list of tests, analyses, and a surgery. I really felt like fees were getting tacked on when they were also billing us $20 for "shipping and handling." Dog would've been kept there overnight for 2-3 days. We called around our local area and TWO PLACES said they could do the surgery and some other tests/exams for about $3,000. One clinic in particular was pretty confused upon hearing what we almost paid and said that the surgery DEFINITELY doesn't cost what the doctor quoted us. We quickly paid the much more reasonable price, and we also got to take our dog home the same day. If you have money to burn, this place might work. But otherwise--take a breath, and take a look at your other options first. OCVS made our pet's situation seem like paying $10k was the only way out of it, and then they guilt-tripped us over the phone when we said we couldn't afford the procedures and planned to ask around. General life advice: When you start to feel pressured for money or judged for your hesitancy, ask yourself: "Why are they in such a rush for me to pay?" read more

Very disappointed I've been taking my dogs here for the past 4-5 years for heart problems first it was Dr Durtschi then she wasn't there, so I requested a refill of my dogs prescription and there was another cardiologist there and refill was for 3 more. When I called the pharmacy again for a refill they informed them that I had to find another cardiologist to take my dog because they couldn't fulfill the prescription. I was never contacted at all from that place. My dog is alive from those meds, so now I have to wait 2 months before a cardiologist can see my dog! read more

My baby girl daisy had a horrible accident that happened to her at a grooming appointment she had no movement in back legs. I was so happy with the vet here and the whole staff even though I couldn't come inside and meet them, they were very communicative with me and I felt like they really genuinely cared for my girl and that's all I ask. The vet took a good look at her and recommended us to a neurologist next door. Daisy had overnight care here and the nurse gave me a nice update at 1 am which was very much appreciative. she assured me I can call any time and she would be more then happy to talk to me through the night. This made me feel better! I can't thank everyone enough who took the time to care for my girl ! read more

VCA Orange County Veterinary Specialists - Daisy on the road to recovery ‍ - Emergency Pet Hospital Near Me - Tustin, California

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We have spent a tremendous amount of money at this facility repairing our dog's torn ACL. The communication has been poor, our labs were lost, and they aren't even especially kind about it all. Do yourself a favor, go across the parking lot to Advanced Veterinary Specialty Group - that's where quality and customer service lives. read more

Update : 5/11/21 It is not unfair and I will remind everyone please consider this place before you bring your pet ! The way mine was treated was more than unfair to drag an animal and choke him is more than unfair and in humane - and it's not ok. If you have outdoor cameras I encourage you to review them ! This freaken place is the worst place that I have ever taken my dog too ! I regret ever taking him here ! Thanks to them my poor puppy is now traumatized and petrified! I took my 5 month old husky here because he's regular vet was booked and since it was an emergency this was the only place I could take him too! He had been vomiting and with diarrhea and very lethargic! When checking him in the idiot that was going to check he's vitals put on a rubber leash on him and literally dragged my poor dog to the point that he was gasping for air ! It was horrific and I immediately took him out and left ! I am appalled of how my pet was treated and without any remorse ! I am disgusted of how my puppy was treated with mine and my husbands presence ! I can't even imagine of how they are treated without the owners presence ! Please take your pet somewhere else ! Trust and believe me this place does not care about your pet all they care about is $$$$!!! I cannot believe the inhumane way he treated my puppy ! How could you drag him just the sound of him gasping for air is traumatizing ! I am still shocked !!! I wish I had this recorded ! Bottom line stay away !!! read more

Day 1. My dog pushed through our window and completely severed his tendon and brought him here immediately. He was bleeding profusely and they didn't want to start surgery until we agreed on the costs but couldn't figure out the costs, meanwhile our dog is splurting out blood from his injury. I'm yelling at them to just get him back and do it. Initial bill 2,200. Went home with antibiotics, pain meds and a sedative. Dog has to wear a splint for 3 months which was quoted at 160 every 10-14 days to change. We agreed and left after an hours long ordeal. Day 7. Our dog finished the antibiotics but starts getting an infection so we rush him back in. 550.00 and they tell us that he didn't receive the correct antibiotics. Hmmm.....Who's fault is that? Oh well just more money. Day 14. His splint was falling off. Cha-ching 240.00 more dollars to redo and an extra charge to sedate him ontop of the 160. Day 25. Another splint change. Another 160. Day 40. Splint has completely rotated and paw looks infected. This time the Dr. working can't redo the splint but have had our dog for 4 hours and want to charge 70.00 for taking him in when they advised us to only to be told that they we need to take him back a few hours later. It's 4am and they want him back at 11 so we ask if they can hold him until his splint is redone so that he doesn't hurt himself. They want to charge 40 per hour to hold him. So let me get this right. YOU TOLD US TO BRING OUR DOG IN IMMEDIATELY, YOUR DR DOESN'T KNOW HOW TO DO HIS SPLINT, YOU WANT TO CHARGE ME FOR BRINGING HIM DOWN EVEN THOUGH YOU CAN'T DO ANYTHING UNTIL THE SURGEON GETS THERE AT 11AM???!!!! I own a small business and would never run it like this. The staff here never reads the charts. One Dr. recommended a procedure for a broken bone and my husband had to ask her to read his chart. She laughed and stated that she thought he broke his leg. The front desk staff ask us about what he's there for and what meds he's on EVERY SINGLE TIME. They have put us on hold for long periods of time, hung up on us (I thought accidentally but realize it happens to a lot of ppl), keep charging us for their mistakes(our dog has been put on the correct antibiotics they think?????) I mean come on. When does it break laws doing this to people? What makes me sad is the lack of humanity in all medical fields and how often most people have to euthanize their pet for an ingrown nail or tooth abcess because of an outrageous vet bill that they can't afford. read more

Very rude and not hospitable. My frenchie went in for her dew claw being ripped off. I live down the street and my dog has never been there before due to recently moving in the area. It was a Saturday and one of the only places open. She was bleeding a lot so I rushed in after calling and giving them all of my info. Their offices are getting remodeled so I had to wait in the rain with my dog in pain and shaking. She was the only dog there with multiple vets in the office yet it still took an hour for them to remove the nail and bandage her up. I told them I didn't want her waiting in a cage since they didn't have any rooms to be seen due to construction. Yet they still had her back there for an hour I'm sure in a cage. They then locked the door on me and sent me a mobile invoice with no breakdown of what I was paying for and they said in order to get my dog back the invoice needed to be paid. Basically holding my dog hostage until I paid. Absolutely ridiculous. Now-I take my dogs bandages off and they wrapped them too tight that it caused another wound on her leg. She is pretty tough and never cries but she was crying and pulled away. I will not be back! I would not recommend. read more

Our dog came in at 9am for POSSIBLY swallowing Tylenol. Most times I called them back to get more information or was told they would call back but usually didn't. Each time I called I'd wait on hold for 15-25min. Most often having to hang up after 25 min of waiting just to call again to be put on hold again. They wanted to keep him for 48hrs and it would have cost us over $4,000. After talking to poison control multiple times, and different vets from different locations for advice we were able to get it down to $400. But I'm still waiting for them to return my dog after sitting in the parking lot for another hour. It's been a 10hr ordeal. Our dog is a puppy and if this doesn't scar him as much as it has scared us then that's the best news we've gotten today. read more

This is a trash company. They scheduled an appointment and although we were there a half hour early they made us wait two and a half hours to just come outside claim they called us four times and that our phone was working even though we called them four times to check on the schedule of our appointment while waiting. Then they came out Just to cancel our appointment on us. it sounds like teenagers work there and the person that came outside to tell us they couldn't honor the appointment was a teenager so I would take your animal elsewhere as they obviously don't know how to run a business and if they don't know how to run a business how can you trust them with your family member? read more

My experience at this facility has been so terrible that I'm giving up on them and starting over with a new vet to try to figure out why my dog is ill. They schedule and then cancel appointments with short notice and don't provide test results or return calls in a timely manner. read more

I am so glad by beloved dog spent what turned out to be the last night of his life surrounded by compassionate, caring people. I spoke with two vets who cared for him over night and both were honest about what could and could not be done. When the vet techs took him away in the stretcher they let me know that someone woukd be with him all night and that if I woke up worried I could call in the wee hours of the morning to get an update. Emergency care anywhere is costly, but this facility is honest. They charged me up front but when they were able to transport him to the specialist earlier thn expected, they e mailed me to let me know they were refunding 1/2 of my money. read more

I was directed by an emergency vet to take my cat to VCA because he potentially needed a tail amputation. From the beginning I expressed my concerns about the cost of the procedure. When it became apparent that I could not afford the procedure, my cat was sent home and I was instructed to reach out to a cat rescue for potential aid. I asked the medical staff if humane euthanasia was possible to put my poor cat out of his misery. VCA Would not do that and they sent him home with pain meds around 12 am. It was apparent he would not make it through the night. I took him to another emergency vet and they let me know his tail was infested with maggots. VCA sent him home knowing his condition was incredibly serious. I understand VCA not wanting to put down an animal that might stand a chance, but sending home a pet that has an infection infested with maggots and not disclosing that is reprehensible. If I had known VCA would be so neglectful, I would have saved my poor cat some misery and put him down right away. If you want the best for your pet in a time of need, this is NOT the place. read more

I was in on Thursday my puggy was attacked by a dog late at night during a walk and she was in critical condition and sadly the vet told me she basically had no chance so in other words put her down The issue was with a vet nurse called Lorena she was extremely cold hearted and rude and just evil the baby is mine and my fiancé but she's in Mexico now and well she is the owner of our baby and she had to tell my fiancé the news before being able to put her down I told her to please be as kind as possible oh and my fiancé did know about the attack but she didn't know how bad this was Well it's like I told her the opposite and told her to be as cruel as possible I wish I would of recorded the conversation but I couldn't because she had my phone since they didn't know how to dial to Mexico and my fiancé speaks only Spanish read more

Fast, friendly, excellent service. I felt that they listened to me (without judgement! My cat ate something I left out) and took great care of him. They explained the potential costs upfront and confirmed costs before proceeding. Hopefully I never have to bring my cat back but if I do I this is where I'll bring him. read more

Thank you for your response. My pet passed away that day. It was tragic but the Fountain Valley staff was amazing. If we had waited as suggested by your staff, my poor little guy would have been in so much pain and I don't even want to imagine the outcome. On another note, the staff in Fountain Valley was amazing! I truly felt compassion and concern from everyone - from the person who took the initial call, to the nurses, to the veterinarian herself. Thank you! We miss our little guy so much but will always have a good feeling in our hearts that he was cared for by the best as a result of your care. read more

THIS hospital is a Scam. They treat their animals in such a inhumane way that it is indescribable to explain. They charge a ridiculous amount of money, just so they can let families mourn the loss of their animals. They do not care what so ever of the health of the pet. It is beyond belief that a veterinarian hospital can be run like this, pets in a third world country are treated better then this. If this place ever crosses your mind, do not even think about going here. We have lost a puppy from this hospital and we cannot explain the frustration we have with the hospital. I will say it again, DO NOT TAKE YOUR PERS HERE! read more

My dogs paw began to bleed non stop so I rushed him to the nearest veterinarian hospital. When I arrived I had to call a number which I did and explained to the per technician on the other line my emergency. Her response was, " well we are busy right now so the wait will be 3 to 4 hours . This coming from a vet office that has 24 hour emergency written all over its building . Lucky we manage to see another vet hospital close by AVSG and they quickly took our pet in to care for its injury . If you pet means anything to you, please take them anywhere but this place . read more

MONEY GRAB ... i could write a two pages detailing behavior that even a teen could see as "dishonest". I cant believe the poor vet techs have to deliver the kinds of messages they are asked to tell people about the services they "recommend" to the tune of THOUSANDS OF UNNECESSARY DOLLARS. They assume we are all emotional basketcases and will throw any and all money at our pets. We are not foolish and we can see through your flimsy attempts to get as much as possible. I actually envisioned them assessing the family and deciding how much they think they can get out of them, then writing up the "estimate". When I questioned items they were miraculously deemed "not necessary" and could be removed so they could still try and swindle us for another $2,500 - $3,500. Sadly no one will read this until they face their own emergency and end up here in desperate and then get hit with their own truly outrageous bill read more

It has taken me a year to write this review due to how difficult it was to write about what happened to my cat. I think the staff and technicians here are all excellent, caring, and knowledgeable (with the exception of one vet who was terrible). 3 vets were negligent in the info they gave us (or didn't give us) and their mistakes lead to my cat being unnecessarily hospitalized for a week at a cost of $7K (lucky for us, most of this was covered by insurance). My cat (Meadow) started oral chemo and prednisone in September 2016 for a diagnosis of small cell GI lymphoma. It was caught early and her life expectancy was 2-3 years with treatment. Her quarterly lab work always came back normal and she had zero side effects from treatment, other than an increase in appetite. Her vet was always kind and hopeful about her prognosis, but she never took a lot of time with us or told us about things to watch for or things not to do with her disease. A year after her diagnosis, Meadow's appetite went from great to poor. On a re-check, her vet told me that she "should have been doing a GI panel with her other blood work." The GI panel showed pancreatitis. When her vet called me to tell me it was pancreatitis, I conveyed a sense of relief because my diabetic cat gets pancreatitis regularly and recovers from it quickly. Her vet didn't tell me that it is a severe case of pancreatitis, nor did she give me any warning that it might be something she wouldn't be able to recover from. Meadow continued to not eat much and began hiding. On Sunday, we took her back. The ER vet recommended admitting her and told us that by withholding food for 24-36 hours, it would give her pancreas time to heal, and that she would eat on her own once we brought her home. Again, the severity of her pancreatitis was not conveyed by this vet, although he did tell us it is related to her lymphoma. We felt hopeful admitting her to the hospital based on what he told us and made the difficult decision to hospitalize her. On Monday night, I got an update from a 3rd horrible vet who was very blunt and brutal at conveying my cat's status. She said our cat was not eating and gave us the option of continued hospitalization and forced feeding through a feeding tube because she was not eating on her own. I was in complete shock at hearing all of this, and the info was conveyed in a very cold and uncaring manner. When I said that the ER vet had told us Meadow would recover quickly after 24-36 hours, horrible vet told me that I misunderstood him. I worked in healthcare for 20 years and I am perfectly capable of understanding basic medical info! She said that pancreatitis can take weeks to months to heal, and that Meadow would not get enough calories to sustain her caloric needs. When I asked what the ultrasound showed, she indicated that an ultrasound would be useless in a cat this sick. The vet also provided a minimum amount of info so that I had to keep asking questions about the options she presented. I started crying. She basically made me feel like I was an idiot for asking questions about what to do for my cat when my cat's life was pretty much over. When I said I wanted to talk to someone else about the way she was talking to me, she told me that she is top dog there and that if I complained about her to anyone it wouldn't do any good! When I went to pick Meadow up for discharge after 48 hours of being at the hospital, she had developed a high fever and they recommended keeping her there. We had the option to take her home and try giving her oral antibiotics but knowing that she had difficulty keeping liquids down, we decided to keep her there. I went home very distraught and upset. Out of desperation, I called my cat's previous vet . Within 10 min, Dr. B. called me back. She said feeding tubes are a normal procedure for cats with severe pancreatitis, and that Meadow would go in lipidosis in 2-3 days with no food. The horrible vet had told me cats can live for weeks with no food so long as they are on IV fluids and medications! The next morning, they did the feeding tube procedure. I went to pick her up later that day, and was told that she had developed fluid in her lungs from the procedure. My cat had a heart murmur and they ended up doing an x-ray(?) and determined that she had severe heart disease. After more days of complications, my cat finally was stable enough that we were able to bring her home (against their advice because she had a low potassium level). Before my cat was admitted, she was on 3 medications. After, she was on 8 medications! My cat did not improve when she was at home, and we had a home euthanasia a few days later. If it hadn't been for Dr. B, I know my cat would've died there. In retrospect, all her oncologist did was prescribe prednisone and chemo, which I could've googled and found in 30 seconds. She was never proactive in her care or warned us about complications that could arise from her cancer--or her heart murmur. read more