The workers/ doctors are very sweet and helpful! It's pretty pricey but the outcomes after the visits are always positive!

I was very satisfied how professional the office staff and the veterans doctors happy us with are cast for are 14 years old cat symptoms . Plus I also was very appreciative that Doctor going through line band line with the symptoms and the care for your pet well-being. Thank you very much. read more

I brought my 16 year old cat in for the first time due to repeated diarrhea and some vomiting. They quoted me 1-2 hour wait time initially, but fortunately, my cat was able to be seen in about 20 minutes. Overall, the staff were friendly and helpful. I was particularly impressed with Dr. Hutchinson. When they first brought my cat to be examined, I didn't hear back for almost one hour. I wasn't sure if it was because she was being seen by the vet or if it was because she was just waiting to be seen. Upon meeting with Dr. Hutchinson, it was immediately clear that Dr. Hutchinson had taken the hour to thoughtfully review in detail my cat's records (beyond the most recent labs that I had sent via email) as well as conducted a thorough exam. She very clearly explained what the treatment options were and which ones were necessary vs. optional. It was abundantly clear that she cared a lot about my cat. After a bunch of lab testing and an ultrasound, she took the time to explain her findings and what they meant. We decided to have her stay overnight at the hospital in case her diarrhea was not fully treated. Dr. Hutchinson reassured us that our cat "is my baby today" and even told us she was on the schedule for the next day so that she could continue to look after our cat. As a cat parent, it meant so much and felt so reassuring that she would look after our cat as her own. It was clear from all the time she spent and the care that she took that she meant what she said. In such a stressful situation, Dr. Hutchinson is exactly the type of compassionate and knowledgeable doctor that you need. I did not once feel rushed by her or that she was unwilling to take the time to talk with me. I will acknowledge that the costs at this clinic is much higher than the costs at my cat's normal vet office. However, in my view, the peace of mind knowing that my cat is in such good hands during a precarious time for her health is worth the trade-off. In addition, I have great coverage with my pet insurance, so that eases a lot of my burden also. When I couldn't have my pet seen at her normal clinic and when I heard the exam fee costs at this clinic, I was quite skeptical and unsure about the care my cat would receive. However, I now believe this was a blessing in disguise because I couldn't imagine my cat being in better hands than with Dr. Hutchinson. From beginning to end, I know that my cat received the best care possible, and they sent us home with very detailed instructions and information for follow up care. They even decorated the bag that they gave us to take home. Based on my experience, I would not hesitate to bring my cat if needed in the future, especially if Dr. Hutchinson is working. One suggestion for this clinic to consider is having cameras in the kennels. When my cat had radioiodine treatment a few years ago and had to be hospitalized at a different facility due to lingering radiation for several days after, the facility sent me a link to a webcam just for my cat that was on from 8 am to 8 pm everyday so that I could check in on her whenever I wanted during those hours. Dr. Hutchinson told us that sometimes animals get upset when you visit without taking them home. I think a webcam could address this issue because, as owners, we can check in on them without making them upset. The only other small suggestion I have is to consider having a text or phone call option to let us know when the animal is being called (and give maybe 15 min time to return to the clinic) so that we do not have to wait up to 2 hours in the waiting room. Aside from this, I really don't have additional suggestions for this clinic (aside from do whatever you can to keep Dr. Hutchinson on staff). I had a wonderful overall experience here, and while I hope my cat never needs to go to emergency or urgent care again, should she need to, I would not hesitate to bring her here. read more

VCA TLC Pasadena Veterinary Specialty and Emergency - Outside - Veterinarians Near Me - South Pasadena, California

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I am extremely disappointed with my experience at VCA TLC Pasadena. I brought my cat in because she had an upset stomach and diarrhea. She was prescribed medication, but after taking it she began vomiting repeatedly throughout the day on top of already having diarrhea. Naturally, I was very concerned, so I called the hospital for guidance. Instead of receiving reassurance or support, the night receptionist on June 25, 2026 was dismissive and became snippy with me, assuming I had called the wrong VCA hospital before even taking the time to understand why I was calling. To make matters worse, I later received a text message from the hospital asking how my cat was doing and instructing me to reply so they could communicate with me. I responded immediately, explaining that she had been vomiting after the medication, and never received a response. If you're going to offer follow-up communication, someone should actually read and respond to those message, especially when a pet owner is reporting a worsening condition. Even my initial check-in left a bad impression. The reception staff seemed far more focused on correcting my phone number than on the fact that my cat was sick and needed care - they were not listening to me when I was giving them my new phone number, one girl was feeding the other girl misinformation she overheard only confusing her and making my check in process longer AND STRESSFUL. I understand that medications can have side effects, and I'm not claiming the vomiting was necessarily due to negligence. What was unacceptable was the lack of communication, empathy, and follow-up when I reached out because my cat's condition had worsened after treatment. As pet owners, we trust veterinary hospitals with members of our family. When you're scared because your cat is getting sicker, the last thing you should experience is indifference. read more

I highly recommend Dr.Pickell for her professionalism and skill. I'm very appreciative of her compassion and expertise in caring for my Beatrix. I highly recommend VCA TLC South Pasadena. read more

My wife and I recently came to this hospital for our dog who was experiencing some severe health issues. Overall, I think the staff were patient and helpful through our visit. Because our dog wasn't in good shape, they checked us in as urgent and immediately charged us $2,000 just to be seen by the doctor. We were able to get a few x-rays done our dog and since we chose to not have any treatments done or medications prescribed, we got refunded $500. I felt the price we paid for the bare minimum information we got did not match. This place is HIGHLY overpriced. Our dog eventually passed away 36 hours post visit so I won't be going back. I wouldn't recommend this location to others. Seek help elsewhere if possible. read more

Prompt, professional service. I called and made an appointment for a few hours later rather than trying to do a walk-in. They gave my doggy just the help he needed. I am so grateful to all the staff. read more

After waiting for two hours they tell us "we don't think the doctor is going to see you" and to go somewhere else. The place was empty. No cars in the parking lot. read more

I had a bad opinion of VCA's from previous experiences but had not been to this location before. It was last Saturday morning and it was my precious Dottie's (dog) time to leave us. My vet was closed so I called the nearest one. I didn't want her to suffer through the weekend. Everyone from the front desk staff to the vet were so incredibly kind and efficient. Words can't describe my gratitude! read more

We've had really positive experiences here. Despite coming here for stressful situations, the staff (techs and front desk and vets) all do a really great job making things as smooth as possible. We have come here many times and are very moved by the care grateful for this place read more

We used VCA TLC one evening when our little dog ingested a wood chip. I called twice to get advice and medical information, then went in to see the vet. Our treatment by the front desk receptionists was kind, efficient, knowledgeable. Fortunately there were no other patients so our wait was minimal. We met the vet who was also knowledgeable, helpful, and friendly. In the end we were given a senior discount for our visit cost and we left feeling comfortable and satisfied. read more

Everyone is very nice and friendly. My dog is 14 and so nervous at the vet. Everyone was very sweet to Phoebe. Tatiana always greets us by name, Dr. Pickell was great, the vet tech was great and Alex who brought Phoebe back to me always remembers Phoebe and told me what a good girl she was! I trust them with my dog and I highly recommend it. read more

I have had three Bernese Mtn. Dogs - two of them cared by TLC Pasadena. The organization is now owned by a corporate group wanting to gauge you for every appointment & procedure. They are less about care for the animal and more about profit. My recent visit proved this when they had completely missed the issue my dog had (charged $540) and then wanted to charge me again for bringing my dog back in at their request. Sadly, this Vet clinic has less experienced doctors and technicians yet want to overcharge for everything. I do not recommend VCA TLC South Pasadena. read more

Caring, attentive staff/Dr. clean, welcoming facility. Free parking lot and street parking available. Rocky gives a paws up! read more

VCA TLC Pasadena Veterinary Specialty and Emergency - Veterinarians Near Me - South Pasadena, California

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This is a review for VCA TLC off Fairoaks on Huntington Drive. The vets are great here. Dr Nguyen especially ..she took care of my sweet tame feral who came in with a swollen belly and was triaged as in critical condition. The tests they did were appropriate, although my poor old guy got vocal and I could hear him complaining even from a room across the hallway. The vet was forthright about his options, my options, and although he had the will to eat and was drinking water, he was riddled with cancer. So I decided to let him go. The vet the entire staff I encountered was kind and considerate empathetic and I was able to say goodbye and hold his head and I was able to walk him to the gates of rainbow bridge. There was a sympathy gift of flower seeds to be planted in his memory and water and tissue for me. I was moved by the thoughtful gift. The tech who came to receive my boi was gentle with him as he carried him away. My only caveat and why my review is a maybe recommend -- cost. It was over $2000 for all the tests. AND about $400 for euthanasia and cremation. I suppose I could have just put him down without the testing...and perhaps we could have discussed that before I put up the $2000. Deposit....but...I believe I would have chosen to know for certain his diagnosis and prognosis. So it was a cost I was willing to bear. Thank you all at TLC for your professionalism. read more

VCA TLC Pasadena Veterinary Specialty and Emergency - The blanket is from VCA TLC....I asked them to take off the cone so he could pass as himself, and they did. - Veterinarians Near Me - South Pasadena, California

Very professional , waiting was very minimum, I felt that the doctor was really attentive and caring . Thank you for your service

Came in Sunday morning 8am in a panic thinking my dog had ripped a stitch from her surgery ten days ago. The receptionist was so kind and explained everything super well. She explained it was the middle of their shift change so it might take a minute before I could be seen, totally understand. But the tech came out super fast, took my dog and returned super fast as well. She explained the vet said it was fine and I didn't have to redo the stitches, the wound will granulate and heal on its own. Most shocking of all they didn't charge me, not even an exam or walk in fee. I was so grateful and we were in and out of the clinic within ten minutes. Hopefully we won't need their services again anytime soon but if we do I'm relieved to have such a kind and understanding clinic close by. read more

VCA TLC Pasadena Veterinary Specialty and Emergency - My dog sleeping soundly after making me go to the ER at 8am on a Sunday. - Veterinarians Near Me - South Pasadena, California

Really easy to schedule my pet's annual exam. They arev also really responsive regarding another pet's medication needs.

The people are kind, but the service and accountability are atrocious. I was told my pet would be seen in 45min- I was there 4hrs. they seemed overwhelmed and understaffed, which also made me nervous about quality of care. I will not come back here and recommend one of the other many vet emergency places is Pasadena. read more

Just wanted to update this review to give a shoutout to Makayla in hopes that VCA will recognize this tech's efforts because she goes over and beyond the call of duty. Today I had to take my demon cat in because she had a wheeze. Turns out she has asthma. This was the worst case scenario for us but Makayla gave us some peace of mind and now the treatment plan doesn't sound as scary as it did initially. She also took the time to watch as I gave Meow her meds because this is not the cat you can pill no matter what you do. Surprisingly, the first option we tried was a success. Nonetheless, she was willing to stay with me till we found a method that would work to administer Meow's meds. Since the first day I met Makayla she has done nothing but go out of her way for Meow, which is no easy task as Meow is a very difficult pet. She's very kind and patient (with both the cat and my anxiety-ridden self), as well as thoughtful. Today nobody showed me what the inhaler contraption looked like and with Meow's level of difficulty to treat, I was imaging something much worse than what the inhaler looks like. Fortunately Makayla asked if I had been shown one and since I had not, she brought it out to me. Wow, what a difference. Now I feel it's doable giving Meow an inhaler after placing the contraption over Meow to have her feel it out. I already ordered the Aerokat as well. This girl ALWAYS goes the extra mile for Meow. A big thank you to this tech and VCA, I know you read these reviews, so I hope you reward/recognize this amazing employee you have. read more

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Dr Barnes and Dr Pickell are the best. We had one of our cats have a blockage in his small intestines. They were able to surgically remove the hair blockage and get Scrappy back to normal again. Very smart and compassionate people. read more

VCA TLC Pasadena Veterinary Specialty and Emergency - Front office - Veterinarians Near Me - South Pasadena, California

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Trying to find a vet for my newly adopted puppy and requested a quote for a 1st time visit. $102 (pretty average). Shots? They couldn't give me a quote. Why? I asked. "Because management doesn't allow us". WTH?!? Why no? So we can waste money on the visit and if the shots are too pricey now we're stuck with it or go elsewhere and pay another 1st time visit somewhere else?? Shady if you ask me!! read more

AWFUL experience here, the admin was insufferable and rude and they refused to visit my first visit pet because we were 5 minutes late, I took publix transport and walked one hour just to be rejected by these guys and we had to do the same going back. just because of five minutes .. two hours of my time wasted.. not to mention them being impolite read more

VCA TLC Pasadena Veterinary Specialty and Emergency - Veterinarians Near Me - South Pasadena, California

Very patient staff with my worrisome behavior. I felt SO much better after speaking with the doctor and the nurse. Thank you!

Excellent care... Staff is both friendly and very professional... knowledgeable. Been taking my dogs there for many years.

We brought our dog in during a medical crisis requesting humane euthanasia due to severe, escalating respiratory distress. Instead of compassion, we experienced delay, resistance, separation from our dog, and judgment during an already unbearable moment. It was clear the clinic only cared about making as much money as they could from my dog's suffering before he passed. The lack of empathy and communication caused lasting trauma. I would not trust this clinic for end-of-life care. read more

I took my dog a couple days ago because she didn't seem like herself and I was afraid she may have bloat since she's a large breed dog. Xrays and a medical evaluation were done. Afast was not done which makes no sense since they are an emergency and typically that would be done to rule out fluid in the abdominal cavity. I was charged 1k to be told nothing is wrong with my dog. I took her to another ER the following night and had to euthanize her because she had fluid buildup in her abdomen. Do not take your animals to TLC for emergency care, please go to Animal Specialty Group, or LAASER. Please learn from my mistake so your pet gets the attention they deserve and actual treatment. read more

My dog was having a seizure in June. They told my teenage sons to put her down and said "she had a good life." They literally let her have multiple seizures on my lap until I paid 4000 dollars. They said they would put her down if I did not have the money or did not qualify for the credit card. Once I paid the money, then they gave her medicine and continued to tell me I should put her down. I picked her up the next day. I did give her medicine for a couple of days, but she got better. It has now been almost 6 months since my visit there, and she has not had another seizure and is 98% back to what she was. This is truly a negligent place. Each time I look at her, I think of how her life could have been ended due to laziness and greed. read more

This place wants your money; they could care less about your pet. Go to a Family owned per hospital; I would highly recommend Altadena Pet Hospital! read more

Great staff. Very friendly and knowledgeable and excellent at dealing with nervous pet parents.

VCA TLC is great! I was in at 1am as my dog was throwing up from presumably ingesting sago palm. Dr. Roberts was able to drop the deposit to $500 knowing my financial situation, although the price did go up to an almost $3,000 deposit. I was recommended a 24 hour hospitalization for monitoring and my puppy was doing fine with the vitals and an initial check of her bloodwork. The next day I got a call from Dr. Barnes who notified me my pet was doing well and if her bloodwork recheck was fine I can pick her up earlier because of the money situation. In the end I was refunded $700 and had a great experience! read more

VCA TLC Pasadena Veterinary Specialty and Emergency - Jackie girl! - Veterinarians Near Me - South Pasadena, California

Overall, I will not be revisiting this VCA. Our fur baby was experiencing pain due to an ear infection on the LEFT ear and was shaking from pain. We can obviously see the discoloration, smell, and swelling from the infected ear (left) compared to the right. The little guy would squeal whenever we touched his left side so took him into the vet immediately to get it checked up. Per the doctor's initial examination, we were told that the LEFT ear was a bit wet and had to carry out an ear cytology to determine further results. 30 mins later we were informed that there was nothing wrong with our baby's left ear, but the right side (which was completely NORMAL). We were very confused and thought, oh maybe the doctor is referring the left ear, which would be the right ear (assuming it was seen from their front). However, the tech reconfirmed that it was the normal ear that was infected when there was no smell, discoloration or inflammation to our eyes. Not sure exactly what happened back there when they were testing both ears, but how can you not get right and left right? Additionally, the technician who was closing us out had a very nasty attitude and didn't care to provide any assistance with our concern. Post visit, we are back home and our little baby is still feeling extreme discomfort when we touch their left ear as they run away due to pain. I really have no idea why they diagnosed a completely normal ear for ear infection. Please save your time and go elsewhere where professionals can give a proper diagnosis. Note: we are very familiar with ear infections from past experiences and know what a normal/abnormal ear looks like. read more

Basically cough up almost a thousand dollars or else. 210 just to have the doctor say hello. That's zero diagnostics just a hello from the doctor and then $500 for a X-ray and maybe 2-300 for option A lol basically in a nice way your pet can go die Update: I wish they would have an alternate compassionate pricing aside from what insurance would otherwise pay. Most of us skip on our own medical bills and it's heartbreaking to have to choose your rent or food over your loved one's life. It's a monstrosity of a situation. However the care they would provide is great I know- hence my elevation to 2 stars. Plainly if there isnt a way to acquire a diagnosis and prescription all under $500 it begs the question why is pricing modeled after the extortion of peoples feelings about their pets? I understand eggs went up in price but did our compassionate go with the lower cost? Lord knows if I had the money I would open a non profit Kaiser style network for dogs and cats only. Anyways the care you would otherwise receive if you had the privilege to access is known to be good but examples of these tactics are prevalent throughout the entire pet care industry. For the rest of us I guess is being forced to watch our pets die. Why? Population control. The added trauma may cause one to not get another pet it's a win win for the government and pet pharma or what have you benefits from cutting the crops read more

The staff here is wonderful. Everyone here works together to provide the best care to all. It's a client I never feel rushed and explaining or describing situation. read more

Extremely friendly staff. From front desk to the doctor. Very communicative and attentive. They took care of my baby coco very well. Truly a place you can trust with your animals. read more

My dog went in for a dental cleaning. The Dr kept me apprised throughout the procedure. He came out with flying colors and pearly white teeth. Zach the tech is fantastic. read more

VCA TLC Pasadena Veterinary Specialty and Emergency - White teeth! - Veterinarians Near Me - South Pasadena, California

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Brought our dog in on a Sunday evening as he was acting weird, circling and panting. Shortly after arrrival, he had a seizure which Dr. Roberts treated immediately with the needed meds. We were allowed to see him before we left, and then he spent the night. Dr. Roberts spent some time with us to let us know what was going on with the dog. Next day we took him to a VCA neurologist, and he's doing ok now for an old dog. It was not inexpensive, but he has been a devoted pet for over 16 years, so we want to take the best care of him we can. We appreciate everyone at TLC including the front desk to the back room. Thank you ALL for helping us. read more

Posting again because they had moderators remove my original review. Again - they will scam you, and mark up services quadruple the price of what other facilities in LA charge. Go to one of the "affordable clinics" that they literally have a list of. And after my last review they asked me to email them information regarding my visit, which I did, and never got a reply. Shameful. read more

It is absolutely the worst place on earth. All they care about is money and they do not care about animals. If animals die if front of them but they can trick anything out of your pocket, they have no mercy. I am very honest about this review. read more

I respect and value the animal care profession as much as I would expect anyone to respect my skills in my profession. I'm sure there will be differing opinions from past experiences, but I had the WORST most bazarre experience last night at the TLC VCA emergency hospital in South Pasadena. I'm not even sure how to describe what happened. Our 13 year old dog threw up and couldn't walk, so we took him there because we've been there before for an emergency situation. The doctor on call said he had a 104 fever and then sent an assistant to go over a $6000 treatment plan because he has an existing heart condition and Addison's disease. The assistant was very odd, apologizing several times for losing her train of thought and zoning out. After her going back and forth with questions for the doctor several times (we never spoke to the doctor again- it felt like we were at a used car lot) the assistant asked what we would want "in a perfect world." We said we wanted our pet to stay overnight and be treated and monitored for the fever and then proceed in the morning with treatment. Ultimately they would not do what we wanted unless we did what the doctor ordered. I asked if they could help us find a hospital that would keep him over night and she said they'd probably say the same thing and she couldn't help us . So I called Access Pasadena (we'd been there too but it is further away) and they said sure, bring him in. TLC VCA South Pasadena handed us a list of emergency hospitals and released him with a fever because we wouldn't do what that doctor said to do. Access Pasadena took him in, examined him, did a couple tests and THEIR PLAN was to keep him overnight and monitor him . They called me this morning and said they treated the fever, blood pressure, gave him pain meds and his heart looked fine. He could have gotten sick from the Addison's and his liver values are concerningly high. We gladly gave a $12k deposit to continue treatment which may or may not have included whatever the TLC VCA South Pasadena doctor wanted to do. It was never about the money, but it sure felt that way from the way we were treated at TLC VCA South Pasadena. I hope this never happens to you read more

VCA TLC Pasadena Veterinary Specialty and Emergency - Our sweet old man - Veterinarians Near Me - South Pasadena, California