This place is amazing. Not just because it has thw lowest prices for Pets but the Customer Service from every one I encountered is superb. I travel from Monrovia to Encino where this location is located because I know im getting the best of the best. read more

My vet recommended this pharmacy to prepare a compounding steroid for my dog. I had problems with them before, but this time was the last time I will ever deal with them. My dog was using a 2 mg formula until I saw the vet on Thursday, March 15th when she lowered the dosage to 1 mg. I had ordered the 2 mg earlier, so I immediately called the pharmacy and advised that the vet would be sending an updated script asap, but in the meantime, cancel the 2 mg order. She confirmed that the order had not shipped. The rep indicated that she understood and cancelled the order. Next day, I get a voice mail that my order for 2 mg had shipped and I should get it in 1 to 2 days. I called the pharmacy and a new male rep asked why would I expect to get that order when I had cancelled it. He had the new order and would ship it out that day, March 16th, and I would get it in 1 to 2 working days. He was extremely rude. I was stunned that the vet's office waited 24 hours to send in the changed script, so I called them and let them know about this problem as my dog needs to be consistent on the med and cannot miss a day. Apparently the vet's rep called the pharmacy, as the next rep I spoke to at the pharmacy stated she just got off the phone with the vet's office at VCA and I should rest assured that the med was going out that day, March 16th, and I should have it by tomorrow, Saturday, March 17th, I asked her if she was sure as I was prepared to drive to Encino on Saturday to pick up the med, and she asked me why would I do that when I would have them by priority mail on Saturday. I asked if she wanted me to pay the extra for overnight delivery, and she said no, it would be $40 extra for something I would get on the same day. When the med did not arrive by Monday, March 19th, I again called the pharmacy and was told the it was shipped on Saturday and I should go check my mailbox. Gee, great advice, but how else would I know that it had not arrived. Long story short, the med just arrived today, March 20th. I have all of the receipts and post office box that indicates the med never left the pharmacy until Monday, March 19th. My dog was without his med for 2 days. I would call the pharmacy again to register a complaint, but why bother? One can only withstand being lied to so many times. read more

I have been using their services consistently for 9 yrs and have never had any problems. In fact when I had some trouble with the cost of my cat's monthly medications, it was the wonderful staff here who helped me by offering less expensive options and choices. Something I have never had done for me anywhere else. The staff WILL actually call you back and they are always nice and very helpful. I love this place and absolulty recamend them to everyone in need of medication compounding. What a wonderful service!!!! read more

The pharmacist Irving is a great person to work with. He's very thorough in communicating all that needs to be taken care of and is a no nonsense individual. I'm writing as a salesperson who assisted him in a recent high ticket purchase, if he treats his guests at Valley Drug with the same patience and understanding as he treated my team and I he's got a great thing going. I don't understand the few negative reviews here, but it seems to me some people want to complain just to complain. Best wishes on the continued success of Valley Drug. read more

Yes, I'm a pet owner and I get my dog-child's medication here. The first time it was filled I had questions - left a message on the voicemail and received a call back within 30 minutes. When I called the other day before they opened, I left a message to refill the same scrip. Had a callback that same morning that it'd be ready the following day. No problems for moi. read more

Yes this is a good pharmacy but their prices are EXCESSIVE. We have 2 older, sick dogs who need a lot of medication. One of them has severe lung disease with constant cough if not medicated. Our vet is trying different medications. We were shocked to receive 8 pills with a charge of $54! They had taken one box which had quantity 8 crossed and written in 4 - then another box with the same thing. So they charged us for two boxes of 4 instead one of 8. The same medication cost $17 on Chewy. From now on guess where I'll purchase it?. They wanted over $400 for 100 cough tabs so we had to get 30 for around $145 and use it sparingly. There is no way they pay close to that much for these medications and just take advantage of people who love their pets. I spoke with the office manager who basically said sorry those are the set prices. $8 a pill? $400 for 100 cough pills? No that's just wrong. Yes they are a business and have a right to make a profit but shame on them for their obscene markups. read more

My French bulldog and money pit needs a couple of drugs compounded. Valley drug is the most reasonably priced, charges you actual shipping rates and has great customer service! I can't recommend them enough! read more

These people have the greatest customer service in the world, hands down. They have been providing oral chemotherapy drugs for my cat, and are so wonderful when I call to refill the prescription. The meds arrive on time, and are well-packaged. But the best thing of all is that they are so caring and friendly. On a scale of one to ten, they are a twenty!! read more

I had a very unpleasant experience with Valley Drug and Compounding and I wouldn't recommend this company to anyone. I was referred by my Veterinarian office to get compressed medicine for my dog, the office that I visited only had capsules.. My vet called in my prescription and said that Valley Drug would call me shortly. When I was called the guy was nice and took my CreditCard info down and asked me if I would like them to ship the meds, I said wow that's great, yes you can send it and I was given a total. 2 hours later someone else called me back to confirm my card and the woman said wow we didn't have this number written correctly at all.. kind of concerning. I was charged for shipping which is completely fine.. however I was never informed that there was a fee for this, I live over the hill in West Hollywood and would have had no issue avoiding the fee and driving to pick up the prescription for my dog. I also would have had no problem paying the fee if it was disclosed that there would be a charge. When I called the following day to see what the extra charge was because I was quoted one thing and charged another the pharmacist Evan laughed as I was explaining my reason for calling and the discrepancy in the charge.. I asked him what was so funny and he proceeded to tell me that it's pretty unbelievable no one told you there was a charge. Extremely unprofessional... I agree it is pretty unbelievable because if I were at Subway and asked for avocado they would tell me right away that there was a charge for this. I received the medication for my dog the following day and the prescription wasn't the compressed pills (the entire reason I had to use Valley Drug) and in fact we're capsules which I could have gotten at my normal vet. The lack of professionalism along with the incorrect prescription and the mess up with my credit card is why I will never use this place again. read more

Let me start out by saying for the most part customer service here is very pleasant. The staff is very prompt on the phone & they follow through with you if there are any delays. I haven't experienced over the top customer service, it's just standard good service. The majority of the business of this pharmacy is dealing with veterinary medicine. I haven't really seen any human prescriptions filled so I wouldn't be able to comment on that. My dog has been diagnosed with end stage kidney failure so our vet had referred us to this pharmacy. I didn't need anything compounded just basic fluids, needles, IV sets, nausea medication & antacids. This is where the 2 stars comes in. These guys are beyond EXPENSIVE, Mind you if I were getting something compounded I would understand that but these are packaged medical equipment or basic meds (that humans would take too) that don't justify their price tag. It's been a lot of work, not to mention a financial strain taking care of my sweet pooch. Little by little I started making calls around & were able to locate other pharmacies that were charging HALF the price these guys are charging. When I spoke with the pharmacist (who I'm guessing is one of the owners) I asked if he could give me a price break since it's been a financial burden. His response in summary? That they were barely charging over their cost. When I inquired who his wholesaler was, it happened to be the same wholesaler the other pharmacies that were cheaper were also using. He took down my name and number and said he would look into what he could do & call me back. He never called me & guess what? I'm never filling there again & complained to my vet why they would send us somewhere so expensive (which I think they already knew since right away they had other options) Shame on you Valley Drug for ripping people off. Never again. read more

I'm so glad I found them! They're pricing is amazing compared to any other compounding pharmacy. My vet referred me to them & they are just fantastic! Quick, efficient & did I mention the price is so so reasonable!!!! Thanks everyone @ valley drug for taking such great care of us! read more

I have been using this pharmacy at the recommendation of my vet. I have been very impressed with the great customer service. They mix my cat's Rx with flavoring, which has made medication administration less unpleasant. My cat's melds are mailed promptly to my home. read more

I called Valley Drugs to fill a compounded prescription, but ended up not filling it through Valley drugs because they could not bill my insurance company. However, I will recommend Valley drugs unreservedly. They followed up with me on a daily basis and were happy to forward my prescription to any Pharmacy that could assist me. i was quite impressed as I was not a previous customer and it was my first time going to valley drugs. The understanding and empathy they showed was unbelievable. Emmanuel N read more

Valley Drug & Compounding is my go-to resource for specially prepared medications for my feline patients at Cat's Meow Veterinary Clinic. Whether it's transdermal methimazole gel or liver-flavored "nastymycin" or temporarily out-of-production minor drugs, they have always been able to help out my clients and therefore my patients. Irving and his staff get a huge 5 stars and lots of gratitude from me! read more

Hello! Hey Valley Drug, keep up the good work and pretty soon you'll only have customers that BARK or MEOW! Because it appears that you are good at communicating with pet owners, who seem to be the only ones giving you good reviews, but not the rest of us! I am very surprised that so many think this pharmacy is so great! Again, mostly pet owners! What's up with this? I have used them off and on for several years either for myself or my mother. There is only ONE guy in the entire place that I know of, and I think he is one of the owners, that has ANY decency. Everyone else in there is extremely rude on the phone, and in person. I recently (less than a week ago), had to get a compound prescription done there, as the mom and pop pharmacy I use, no longer does compounding. So when I got a phone call on my cell from a very rude woman there, I was NOT surprised, as this was the main reason I left there a few years ago to begin with. She simply said "This is the pharmacy, your prescription is ready." I said, "Which pharmacy,?" as I have a regular pharmacy that I use for all of my other meds. She very rudely said "This is for your hormone cream!" I said, "Ok, sorry." Which I should NOT have to apologize. She made me feel as if I were a 7 year old being yelled at by my parents. Do any of the people that work in this place realize that probably most of their PAYING PATIENTS are either sick, or worried about BEING sick?! In fact, I was having a cancer scare at the time and also was in the middle of having tests done for something else! So anyway, I showed up to pick up my prescription and lo and behold! I said hello to the woman at the counter and she gave me a hello that I could barely even hear, and had a sour look on her face. Very rude people, all. By this time, between the phone call and the weak "hello," I was done, and was reminded just why I left this pharmacy in the first place. The woman behind the counter retrieved my prescription and again, no "hello", nothing!! Then I had to deal with the girl at the register, which was no different. Just told me how much I owed, and that was it! So I paid and got no "goodbye" "have a nice day" "go to hell" NOTHING!! It seems that there is a general miserable quality to working there. Anyway, they may think they're the only compounding gig in town, but that's not true. However, at this point, I would rather drive 20 miles away to pick up some meds than be treated like a big NOTHING! If you don't want to deal with humans' prescriptions, you should get out of that and just do pets! Goodbye Valley Pharmacy. read more

Excellent place to get pet medications specially if the prescription requires compounding. The staff here is friendly, knowledgeable and professional. read more

I use Valley Drug to fill a prescription for one of my dogs. They are prompt, courteous and reliable. Their compounded prescription ends up costing less than the premade pills i used to buy at the vet! read more

My daughter will not take oral medications; we can only administer ibuprofen topically. We'd used another compounding pharmacy in the past, but they have limited hours and their manner was not helpful or friendly. This time, we took the prescription to Valley Drug & Compounding. Not only are they open longer each day, but they were friendly and helpful. The pharmacist confirmed that he could make the medication and told me when it would be ready and how much it would cost. This is definitely the place we'll go for future compounding needs. read more

My cat needed a prescription that I couldn't find anywhere. My vet told me to call Valley Drug. Irving was fantastic and we had the medication delivered over-night. I will use Valley Drug from now on! read more

Impressive Customer Service! Over the years, I have needed different medicines compounded and shipped to me for one or more of my cats. Whether I speak with a staff member on the phone or leave a voice mail, I have ALWAYS received pleasant, prompt and thorough assistance. Top notch service! Thank you to your entire management and staff. read more

I called these guys in an emergency today and was really impressed. We had been calling all over the city to get some medications made up for our rabbit, but no one else could do it until after the weekend. Valley Drug & Compounding agreed to make the meds for us and my husband could pick up in less than two hours. This is truly amazing service, and I will now be able to give my rabbit the drugs he needs today! Thank you read more

In the last year I have had 2 prescriptions mysteriously lost in the mail after payment has been processed. The scenario was the same: paid for order, wait several days, call to confirm address and shipping, wait several more days, call again to confirm address and shipping, and finally over nighted a new order. Original order never shows up. read more

The pharmacist Ralph is awesome! He went above and beyond, like customer service used to be, to find me a product dye free for my child. Thank you for helping us, you will be our go pharmacy - Thanks so much!!!! :) read more

Excellent! They prepare medicine for my elderly cat. They do it quickly and professionally. You cannot ask for more than that.

I entered the pharmacy and it felt like a place I would be able to call my go-to. It's great inside. Cool apothecary bottles and lots of vitamins to choose from alongside little gift store chatchskis, it was a nice cool temperature (the valley is god awful at 12pm in August), spacious... REGARDLESS, the lady who helped me seemed to avoid eye contact with me and appeared completely confused out of her mind when I handed her a simple prescription. She called the pharmacist over after 10 minutes of befuddlement. He grabbed my prescription from her hand, took one look at it and told me that insurance was not accepted and that it would be some odd-hundred-or-so-dollars. It felt like neither of them cared about me being new, a neighbor (i walked there on my lunch break), or seeking services which they offer. I was very disappointed by how I was treated and will never return. the two stars are for the AC inside and the cool bottles on the wall. THAT'S IT. read more

Our little dog has been very sick and dealing with Irving and the staff at Valley Drug has been the easiest part of all of this. He was kind and patient on the phone and went above and beyond the call of duty to get us the medicine that she needed for her heart. When the emergency vet made a mistake and gave us an incorrect prescription, Irving went as far as calling me after hours to make sure we had enough of the proper dosage to get her through the night. Absolutely incredible. I'm exhausted and emotionally drained, so that support has meant so much to me. Thanks to Irving for being a true gentleman! I'm never going to another pharmacy. read more

Came here to get some eye drops for my kitten last week. Fast service and friendly. There isn't that much parking though. Make sure to pay the meter, kept seeing parking enforcement go by. read more

Stay away! These people are dishonest beyond belief! DISHONEST DISHONEST DISHONEST!!! They send extra meds every single time that you don't order so they can charge you. Be sure to watch your credit cards with these people! They overcharge and then it's up to you to argue for weeks to get a proper credit. They deliberately neglect to deliver a med and then charge you an additional delivery fee. To add insult to injury, they absolutely and rudely REFUSE TO EVER ACCEPT RESPONSIBILITY AND THEY BALD FACE LIE TO YOU, blame the vet or the vet staff when THEY forget to fill an RX or make the mistake--which is constantly. This business is just completely UNETHICAL to the core. We could go on for pages but believe us and stay away and keep your precious pet away! We hope they go out of business soon as they're bringing down the neighborhood! read more

They were very fast, made the compounded prescription and ran it through insurance in less than 15 minutes.

We get our dog's medication here. The customer service is amazing! It's a real neighborhood pharmacy with a warm cozy feeling you don't get from the larger chains. read more

I purchase compounded drugs for my pets at this pharmacy when my vet prescribes them. They've always been dependable and pleasant, with the added bonus of having great communication skills. Small, neighborhood feel. Free parking in the back. Highly recommend. read more

The service here is excellent. They made medication for my kitty and they called before to get the order correct, and after to tell me it was ready, and offered delivery. read more

I have needed medications for my cat for about 9 months now. My vet called in prescriptions to Valley Drug. I have always received fantastic service. I am near Pasadena so they have next day delivery for $5.00 and the meds come packed in ice. Otherwise I have regular mail delivery. Always friendly and helpful even if I wait til the last minute to refill. I joined Yelp to rave about this business. read more

Could this company be any better??? They provide gracious, speedy, professional service. Each person I have interacted with is gracious and efficient. They respond immediately, ship quickly, their product is top-notch. What more could you ask for?? read more

I can't begin to explain the roller coaster ride I've been on when it comes to medicating my special needs senior dogs. I discovered Valley Drug when my vet was out of a medication and I needed a refill. What a blessing that turned out to be! The staff at Valley Drug is the absolute best! They return my call promptly when I leave an after hours message. The pharmacists are so kind and willing to discuss all options regarding medication dosages and compounding to fit the needs of my dogs. I can tell everyone there truly CARES about delivering the best possible service to their clients. I now fill ALL of my meds thru Vally Drug. I live in Santa Monica and have never worried about driving to Encino to pick up the drugs as they provide fast and reliable delivery via either overnight shipping options or door to door messenger delivery. It's a wonderful thing for a busy dog mom to be able to rely on the kind of service Valley Drug continues to provide me. I can't thank them enough for making the stress of keeping up on my fur babies' meds so much easier to deal with. read more

I love this pharmacy. Every time I need a specialty drug or compound, they take care of it. They are experts at compounding but are always patient and caring. read more

NEVER use this place. They compounded a drug for our dog, and told us "it's no big deal, but you might want to wear gloves to handle these pills." what they DIDN'T say was that you need to wear gloves, a mask, and use in a ventilated area because the med can fatally poison humans!! From skin contact, it can rarely cause aplastic anemia which is untreatable and almost always fatal. FROM SKIN CONTACT. When I called, they said they didn't really have any info on side effects- well, what business do they have selling a drug without knowing about potentially fatal side effects? They were totally unapologetic and unhelpful. We've had to board our dog at the vets until the med is out of his system and disinfect our whole house just to avoid the chance of contamination. This business is Irresponsible, reckless, and heartless!! By the way, the drug is called chloramphenicol, don't let your vet prescribe it unless there's no other option. read more