This place is incredible. I get meds for my elderly dog here. They are able to accommodate special requests for pills v.s. liquid, they take the time to go over cost options, and they enclose a personalized note for him with his medication delivery, expressing how they hope he feels better soon. A lovely touch. They go the extra mile in every way. I HIGHLY recommend them. read more

HIGHLY recommend!! First off I'd like to thank Valley Drug SO much, especially the gentleman/pharmacist I spoke with (I think Evan? Sorry! After spending two extremely stressful and exhausting days at the ER with my fur baby and talking to so many people, I can barely remember my own name) Healthcare is more than just filling a prescription. I needed a prescription FAST and couldn't find anywhere in Santa Monica/LA area that could fill what I needed within hours, the day before a holiday, during a pandemic, by a certain time so I would have enough time to drive back to Santa Monica to pick up my cat Chanel from the ER (yes it was a lot for me to ask a pharmacy that I had never been to) but this gentleman made it happen Not just quickly, but he was SO kind, which meant so much to me as I was emotionally drained by everything going on with my cat who had just been diagnosed with heart failure. THANK YOU Amazing pharmacy with amazing people read more

We needed an emergency prescription and nobody was able to help us. I was referred to Valley Drug & Compounding and was lucky enough to have Evan answer my call. He was so kind and caring and got us the prescription within 3 hours. He truly saved the day! read more

I have been going to VDCrx (formerly Valley Drug) for the past year getting Vetsulin for my dog. I was paying around $65 per month. In December they told me that they switched distributors and the cost was now $150. I didn't have time to research the prices elsewhere. I called this week to get a refill and I asked about the cost, they told me it was $150. When I questioned them on why their prices were so much (when Chewy.com and Costco sell for $64) they put me on hold and told me ok they can do it for $65. When I came into pick up the medication they told me it was $70. I questioned them and they honored the $65 phone quote. I will no longer get medication from them as they are not trustworthy. I signed up to get medication delivered from Chewy.com and it was very easy. Be careful about their prices. read more

Compounds medication for my cat. Very reliable and prompt. Staff pleasant. Always calls when Rx ready.

This place is amazing. Wether you deal with them in person or on the phone, they are helpful, knowledgeable, nice and super efficient. They really make things easy for the customer. I'm moving away and I'm going to miss this business so much! read more

Terrible customer service. The pharmacists are incredibly rude and incompetent, especially Evan. No one knows what's going on. And good luck even getting a hold of anyone. No one ever answers the phone. Definitely not coming back read more

Great customer service. We're able to rush my medicine for my cat Unfortunately I never got to try its effectiveness as I had to put my cat down as his condition got drastically worse. The con is the prices read more

I am very impressed with this pharmacy. My cat is sick and needs thyroid medicine for the rest of her life. Valley Drugs sends me her medication every month. But last month I was beginning to wonder why it had not arrived yet, so close to the time she would be needing it.. When I called to ask about it, the pharmacist sincerely apologized and sent it overnight. He said that they would most definitely take care of the delivery fee (which is expensive when sending overnight!) As I had hoped, it was there in my mailbox the next morning. So far I have spoken to two pharmacists over the phone. They never make me feel rushed, and they are always thorough and accommodating with my questions... and there have been many! I must say these two people are incredibly patient and most importantly KIND. If I had to use one word, that would be it. (Obviously, I have used a lot more than one! Lol.) I am so grateful that Valley Drugs is the pharmacy my vet chose to use when she first wrote the prescription. Thank you! read more

VDCrx - My sweet cat, Charlotte. - Pharmacy Near Me - Encino, California

Have been very pleased with the help and support rec'd from Valley Drug. I have tried using other vet pharmacies but these folks are the best!! read more

VDCrx - Our 5 pound girl is doing well with her new meds - Pharmacy Near Me - Encino, California

My dog loves her drugs from here. They are also very nice :) I'm not sure if they do human prescriptions, I feel like they do. But this is my dogs pharmacy and she has never been disappointed. read more

Love these guys! AmazIng customer service and can always manage to get me my cats medication on time when I've neglected to refill until the last minute. In my most recent delivery they even sent cat toys! read more

Friendly and prompt service. Their online ordering is very convenient as well, seems to work efficiently. read more

VDCrx - My cat winking his eye at you. - Pharmacy Near Me - Encino, California

I am writing this review as a pet owner not for how this place is as a people drug store. Our cat was recently diagnosed with a severe and rapidly spreading cancer. The vet told us we would need some special medicine that was only available at a Compounding Pharmacy. They said they phoned the prescription into Valley Drug and Compounding and the drug store would be in contact with us shortly. About 10 minutes later a very nice man phoned us and told us he was the pharmacist with Valley Drug in Encino. Mind you, we live in La Verne (about 50 miles away), He said he would be happy to mix up what we needed, explained what the medicine would do, but told us because of the Christmas Holiday, and that fact that the drug had to be refrigerated, it could not ship until the following Wednesday and we would have it until Thursday. It was Saturday when this happened. :-( We asked him when he closed, he said 3:00pm. It was 1:00pm then, so we told him we would drive out to pick the medicine up. He took the time to give us directions and told us he would start to work on the drug now, so he would have it ready when we got there. Upon arriving, they people in the store were just so nice. They had all kind of pet related products and even pet related gift items. The best part is, we were prepared to pay somewhere between $100 and $200 for this medicine. We paid only $32.00 for it. We came home and gave the medicine to Pumpkin and even though she will never get better, she is showing improvement. And for that alone, we give this place 5 stars! I am still not 100% sure what a compoinding pharmacy is, but this place has to be one of the better ones! read more

I wasn't looking forward to driving alllllll the way out there on a Saturday afternoon. There was traffic, my whiney 4 year old was in the back seat asking if we were there yet. I love my dog so I really had no other choice when my dogs vet recommended this place. Was the drive out there worth it? ABSO-FREAKIN-LUTELY! I didn't exactly see a parking lot, but there may or may not be one in the alley behind the pharmacy. I pulled up on the street and popped in some money. The place is big in my opinion. They have a really nice assortment of new beanie babies that my daughter just loved. Luckily not too expensive lol. The gals in there were super nice and fast and I was so surprised that I waited no longer than 15 minutes. Like what? The pharmacist that was there came out to make sure I knew how to administer the insulin for my dog, I've been doing it for a bit now, but I know that he would have been more than happy to have helped me. They also have the best price on Vetsulin that I've found, which is a plus when you're driving from Glendale to Encino. The best part was getting into my car only to realize that they had put a small ice pack in with the insulin to keep it cold. Seriously, they didn't have to do that, but they did. I was dreading having to go home to put the insulin in he fridge since I needed to do some quick grocery shopping, but now that the ice pack was keeping the medication cold, I was able to go about my quick errand as I had wanted. It's little things like that that keep me supporting the small local businesses. That ice pack, no matter how small the gesture may be to some, really made my day and made a difference. I will be so glad to make this drive whenever I need to fill my dogs Vestulin from now on. read more

VDCrx - The ice pack with my dogs medication. Thank you for being so awesome! - Pharmacy Near Me - Encino, California

The smartest pharmacists in Los Angeles County. Wisdom and experience abound here. Trust these folks! I am so disappointed with the newbies who work at the major corporate pharmacies: CVS, Rite Aid, Walgreens... even Pavillions and Ralphs. Valley Drug puts them to shame! read more

This pharmacy continues to help fill prescriptions for my dog in a gracious and timely manner. When I cannot come in, I call them, and they send it. I highly recommend them! read more

Fast and professional service! I have been using Valley Drug twice for filling my pet prescription and this pharmacy is highly regarded by my vet. The pharmacy is located in Encino between Balboa and Ventura Blvd, and parking is available on the street or at the back. I really like the service at the pharmacy. When my vet calls in the prescription, they will call me right away to confirm and notify me of the prices. They also provide very affordable shipping of $5 for first class mail or $10 for overnight. In addition, all my messages are returned within the same day. Highly recommend! read more

I've been with this pharmacy for 14 years and today was the last straw. I was told my cat's medications would be delivered wed, still don't have them and person on phone was rude and told us she didn't want to take responsibility to provide a new batch since she was unable or incapable of tracking our order. We will never use this pharmacy again! read more

I get my dogs heart meds compounded here because he's a professional pill finder. The staff is great; they are quick and when I have been unable to pick up, they ship right away at a nominal cost. So glad for this place! Parking is never an issue. read more

This is the best pharmacy ever! They are professional in every sense of the word! Not to mention kind, helpful, and knowledgeable. Their App makes it easy to reorder our dog's medication. In addition, they contact our pet's doctor when refills are needed. And their delivery service is beyond belief. We live in Thousand Oaks and we have had our dog's medication sent by mail or delivered directly to our house by the pharmacy. The medication always arrives in a cute pink box with well wishes for our pet. Last Saturday we received a delivery from the pharmacy. We were so surprised to find a cute Halloween toy inside the box along with our dog's medication. We highly recommend this pharmacy. read more

I love this pharmacy, they are very helpful, they have the time to speak with you and truly guide you. I've been coming here for my pers needs, they deliver same day too. read more

Above and beyond helpful and kind. Hassle free they keep information on file and make refills very easy for my pet. And they make a tiny custom pill for her size. Very good place. read more

They make the process very easy for me to get insulin for my cat every month. I love that they offer delivery for a small fee and it makes it so much easier with having them deliver next day for me. read more

Great old fashioned service that I'd almost forgot existed!! From the person who answers the phone to the pharmacists, top notch service and communication all the way!! They have gone out of their way to help me today to fix my own mess up! A++! They compound and get a prescription delivered to me so fast it's amazing! I am grateful for these wonderful people at Valley Drug and Compounding! read more

Been using Valley Drug and Compounding for over 10 years, and the staff has always been profession and prompt. They are the only compounding pharmacy I'll ever use. read more

So I just drove across town to this pharmacy and the prescription was emailed to them but when I got there they said the email was not good enough for them that they need the original. So I asked the email is the exact same thing as the prescription only difference is one is on paper and the other a digital format what is it going to say differently on the paper that it doesn't say on the email? Unbelievable, this place sucks ! read more

Evan and his team are the best. They always take care of my pups medication promptly and are so nice.

This is the place to fill your pet's prescriptions! They are friendly, efficient, and affordable. I called multiple pharmacies before coming here, most of which did not have the correct medication. The few that did were charging through the roof for it. Valley Drug was able to tell me right away that they had it and would get it ready for me to pick up within minutes. It was also a fraction of the price I anticipated paying. Would recommend them to anyone who needs to fill pet medications! read more

Watch out for these guys. Great service at first. But that's how they rope you in! I've been getting a prescription filled here for months. $63 a month. Now suddenly they're saying they can only fill for 2 weeks at a time. This is inconvenient, but ok. Then I find out they're charging $53 for 2 weeks?? So half the meds for almost the same price? Not cool. I spoke to the pharmacist and he basically just told me to take it or leave it. :( read more

I've gotten our cat's thyroid medication filled here several times. The location is pretty inconvenient for us but they do ship and we hadn't had an issue...until this week. I called and spoke with someone on Monday and asked how long it would take to ship it regular mail. I was told they could ship it that day and it would take 2-3 business days. We had 4 days of meds remaining so I thought we would be safe with the pharmacy staff's assurance. The meds didn't arrive Thursday. I thought, okay, they will probably come in the mail tomorrow. I got home late on Friday, after they were already closed, to find that the meds still had not arrived. I left a voicemail asking for confirmation that the prescription had, in fact, been shipped, hoping it was still on the way. I received a call almost two hours after they had opened telling me that not only had it not been shipped, IT HAD NOT EVEN BEEN FILLED. This is completely unacceptable. I was told the best they could do would be to ship it overnight on Monday. So then our cat would have been without her meds for 4 days. Now we have to rearrange our entire schedule to drive out to the Valley to pick up the meds that were supposed to have already arrived two days ago. I can't trust this pharmacy with our prescriptions. We're taking our business elsewhere. read more

ZERO STARS. This place is DISGUSTING and unprofessional. The hold times on the phone are long as well. My vet ordered an antibiotic for my sick hamster. I don't live in the valley and asked if it could be delivered to the Fairfax area of LA and they said yes. My hamster had her first dose at the vet and was I depending on the second dose the next day, which was the day of theIr delivery. I was told the deliveries were made between 5p and 9p and I was fine with that. No one called or showed up with the medication last night. It's now Wednesday and no one even calls to apologize or explain what happened. I'm not saying it would have saved my hamsters life but it would have been nice if she could have had the medication in her over night so that maybe she could have begun to heal. Today she's worsened and now has to be put to sleep. I don't know if this is the only game in town that compounds hamster medicine, but I sure as hell wouldn't rely on them for delivery. UNPROFESSIONAL. Update : I received a phone call from Claire, who tried to give all lies and excuses as to why the medication didn't show up. She stated they called me and there was ZERO calls-trust me, I was waiting by the phone from 5-9 to hear from SOMEONE as I was desperate for the hamster medication. Then she proceeds to tell that my card has been charged and the medication is coming tonight. TOO LATE, the hamster is gone now. read more

This place needs to train their employees to keep careful notes on patient calls. I had to call and recall four times with four mistakes by whomever took the calls. They phone intake people do not keep clear records of calls... Repeatedly! We needed medication refilled desperately and the whole thing was very very stressful. I love that they deliver but honestly it was just too many errors when dealing with medications. read more

My cat needs prescriptions every month and it's so convenient to reorder online and pick up. Or have it delivered. My vet recommended them and I've been pleased with the level of service. read more

Best compounding pharmacy anywhere! Have been using them for years for my pets medications. They are able to make flavored medications that I don't have to fight or stress over giving the daily doses. Highly recommend! read more

My pet Ferret Oliver suffers from Insulinoma and is on Prednisolone twice a day. The only type of Prednisolone I can get at the local pharmacy is a very bitter cherry flavor that Oliver cannot stand at all. He actually locks his jaw and it's a horrible process to syringe the liquid syrup into his mouth each time. However, without the medicine he will die. A friend mentioned switching the prescription over to Valley Drug & Compounding. They provide customized compounding with different flavoring that Oliver would like better. Although they are in Encino, they can ship the medicine. She's used them for a while and was very happy with their service. I had my Vet transfer the prescription over to Valley Drug & Compounding. They quickly called me as soon as they received the prescription order. I told them my situation and based on their experience they suggested the best alternative flavoring. Liver flavor... hahah can you imagine? Well he is a Ferret. For only $5 they shipped the medicine and I actually received it the next day. I was so excited to try it, and sure enough Oliver took the medicine without even a flinch!! He was like, hey that was tasty, and I want more hahaha... Valley Drug & Compounding provides excellent service, with highly trained staff available to answer any question and are sincere with wanting to help. Quick turnaround, they filled the order and had it shipped so I was able to receive it the next day. Price, well I am paying a little more for the medicine, but it is a custom order. My pets are like family to me, and I will do anything to make them comfortable. Overall, I am very pleased with Valley Drug & Compounding and plan to refill with them again. Ohh, and Oliver says thank you too. =) read more

I agree. Ridiculously nice and patient. Crazy pet owners (unlike me) must drive them crazy but you'd never know it. They've called both times before filling a script and explain how the medications work, flavors it comes in, what most animals like, how long it lasts, etc., etc. I wish my ridiculously UNhelpful mail order pharmacy with Aetna was one 10th this helpful. Thanks guys! Why not the 5th star? They don't take Amex which I didn't know until I got there. I don't think the medication lasted as long as it should have with the last prescription. But in all honesty I didn't call them to tell them about it because toward the end it didn't look like it was going to help anyway. read more

I'm so disappointed that my pet's medication here was $125 more a month than another pharmacy that i found. I feel totally taken advantage of! I'm so glad I shopped around and did not refill at this pharmacy! read more

Great staff . One of my dog's prescription medication gets compounded here. I'm So glad they're open on Saturday's ! They do offer delivery if you can't pick your meds up . read more

Overpriced!! Uncaring. They tried to charge me to replace a faulty cap on a very expensive pet medicine that leaked and caused me to lose 1/4 of the bottle. I have found another pharmacy nearby that makes the same meds at a third less! They are money hungry and charge almost double for the same meds you can get elsewhere! Do not go there!!! read more