Rose Donaldson is the best jewelry consultant to work with at Brilliant Earth on Newbury Street!…read moreShe is personable, kind, genuine, and excellent at sales. She helped me find the perfect earrings, and I ended up with two pairs instead of the one pair I was originally looking at because she was so helpful and understood my ultimate vision! I am very pleased with my purchases and would only want to work with her again! I love Brilliant Earth's products and highly recommend. Great value!

The "free" ring resizing feels like this: your ring is taken hostage, then it is all of sudden…read more"damaged", and then you get an insane quote. Here's what we experienced: first, extremely poor communication (generic "item received" emails with either incorrect or zero meaningful information about the sizes requested and pick-up vs shipping information) - when we called and emailed to follow up, we were told to just trust the process; second, despite the ring being in perfect condition when we dropped it off, we got a call saying it was damaged and that the resizing and repairing it would cost over $600. When we picked it up, the stone was indeed much looser than it was when we dropped it off, so it was damaged either in transport or by their "repair" team. At the end of the day and this long, stressful process, we took the ring to a local family jeweler instead who resized the ring for $60 and fixed the damage for free. Shocking right? If you look through other reviews other customers have also had their rings damaged during the "free" resizing process so I wonder if it's a way to squeeze money out of customers. We purchased our Brilliant Earth ring before they went public in 2021 and still love the product but since then, their poor IPO performance likely drove down customer service and I would honestly be product quality now given this experience - be careful!

This jewelry store was near my home in Newton ma . However the location was turned into a pot shop…read more. So I happened to have bought a few pieces of jewelry here through the years . I now must go to the location on Newbury street Boston Ma . To get my jewelry serviced or cleaned . It's not as convince as being near home . Parking is difficult but we manage . The value is exceptional.

I've been going to Shreve, Crump & Low for almost a decade, and for good reason. The service is top…read morenotch. I've met with Glen in the watch department a few times over the past few weeks. He has been super patient And gone above and beyond. Would highly recommend if you are looking for a watch

They are quite negotiable so that helps. Honesty is out the window because of all the markups. I…read morethink you need to sell used cars somewhere in the past before you can work there though.

Me and my girl walking in the Downtown area window shopping and we stumbled into the Jewelry store…read more I was looking at some jewelry I can add to the engagement rings lol. But, they had a bunch of nice items of all jewelry here. First timers at Joseph Gann, and I was impressed with everything here. WOnt say what I purchased, but its all in good hands. Nice people here, and the service was good too.

Purchased an engagement ring here. Ali and Hagop were great to work with -- very friendly and…read moreexperts in their craft. The ring came out FANTASTIC! I love it, my fiancé loves wearing and staring at it, and strangers love to compliment it. I'd call that a success, well done Bostonian :).

Another amazing experience at Bostonian Jewelers!!…read more My grandmother passed away and left me a beautiful diamond ring (her mother's emerald ring she had put inside a band with trillion diamonds). I brought it here to get resized and an updated appraisal. Once there, Ali talked me through ways to improve how the center diamond was set in the ring. We worked together and came up with a personalized frame and chose to add some side baguette diamonds to make the appearance of the center stone look bigger than it is. After a lot of back and forth, we came up with the perfect vision for the ring. Ali, Hagop and their whole team worked so hard in bringing my vision to life. I wanted to keep the integrity of my grandmother's ring while enhancing it slightly. I can't say enough good things about all of them. Trust them with your family heirlooms. They will exceed your expectations, as they did for me! I could not be happier! So not only is my great-grandmothers emerald diamond more secure in there but the way they were able to enhance it and make the ring look more like a complete ring amazes me!

They are genuinely the best! The team at Small Pleasures is kind, knowledgeable, helpful, and…read morebeautifully creative. I highly recommend them! Small Pleasures is my go-to jeweler in Boston!

The team at Small Pleasures made finding engagement rings for myself & my Fiancé beyond joyful. The…read moreentire staff are friendly, knowledgeable, compassionate, & attentive. My fiancé & I were looking for less conventional rings with a fairly modest budget, & we felt comfortable & welcome the entire time. Being two queer individuals, ring shopping could've felt daunting, but we were treated to personalized assistance that was patient & kind! The staff went above & beyond & even pulled rings for us that reminded them of our situation. For both of us, it took about 3 months with 4 or 5 visits to find the rings, & we felt valued the entire time. Safe to say I'm recommending Small Pleasures to everyone I know! Thank you!

Cute place where you can buy Harry Potter merchandise. The selection isn't huge but tons of posters…read moreand things on the walls to view.

What a special store! When I found mention of The Fairy Store on Yelp, I knew I needed to venture a…read morebit farther down Newbury Street to check it out. I mean a store dedicated to Harry Potter -- come on?!? And what I found wasn't some corporate, merch-filled spot but something that seemed to have grown out of the love the owner has for all things HP. This small shop includes photos and facts about the cast, mixed in with a fun assortment of items. In particular, I liked the Letter from Hogwarts wallet and items related to each of the Hogwarts houses. (This girl is a proud Ravenclaw, in case you were wondering). I ended up buying my kids plastic pens that look like quills. The owner was talking enthusiastically to all who entered, and when I told him that it was my birthday, he said he had something extra special for me and gave me my own, gold laminated train ticket from London to Hogwarts. I was thoroughly charmed by The Fairy Shop, even without the use of spells. ;-) A must-visit for any Harry Potter fans.

Homsy Jewelers was an absolutely outstanding experience when I purchased an engagement ring this…read moresummer. After doing some research and shopping around, I met David, Fadi, and the family team at Homsy. They took the time to listen, invite us into their store to learn about the diamond and ring-buying process, and never batted an eye at any question we had - no matter how simple. There was never any pressure, and we got the feeling that they had our best interest in mind at all times, and wanted us to be happy with any purchase. Translation: they treat you like you are part of their family. The prices were reasonable, work was done well and in a timely fashion. They were even able to take a ring design we were interested in replicating and making a custom setting with their CAD design tools. What impressed me most about Homsy was what great communicators they were. I knew that when I called, they'd immediately answer and know what was happening. Or that when I emailed, I'd get a response right away. You don't get this type of communication at most places - including similar competitors in the city - and this is what really impressed me the most. Homsy Jewelers now has 2 more lifetime customers. Excited to return here for wedding bands and future jewelry.

I got a mixed bag at Homsy, unlike what seems other reviewers have said. I bought earrings and a…read morebracelet from here. No issue with the earrings, but the bracelet I bought just kept breaking. I had asked when I was considering buying it, whether I could wear it every day and sleep in it. I was given a confident 'yes'. But then when the bracelet broke and I brought it in to be fixed, suddenly it was 'not an every day bracelet'. The only reason this isn't a 1-star review is the earrings and the fact that they (tried to, as it broke multiple more times) fixed my bracelet free of charge. I will not be purchasing any other jewelry here, and I am not selling my bracelet back to Homsy. I will be taking my business elsewhere.

I came in looking for a gift for my two maid of honors for my wedding. Carina was so helpful and…read morekind. She answered any questions I had and was respectful of my budget. I'm very happy with the pieces I picked. Carina also went out of her way to package them up so beautifully! Truly appreciate the great experience!

I understand that it was a busy Saturday, but this location was downright unhelpful. I already knew…read morewhat I wanted to get from a prior trip to the Seaport Mejuri location and just needed to come in to check sizing. I looked up my items online, which was difficult given that (with no labels on any of the jewelry) I didn't know what to search on their website. So I was ready to purchase items, just needed to check sizes (which is what an in-person jewelry showroom is for). We waited in line due to store occupancy limits (understandable, it's a small location) and once we got in were immediately accosted by an associate who asked if we were finding everything ok. She disappeared once I said that I knew what I wanted and needed help with sizing. When I had to go ask someone from the back desk area for help, they rolled their eyes and scoffed at me for...asking them to do their job and help me understand the (unlabeled) sizing for the bracelet. If you're going to have no labels on your display for what the sample sizes are (20/22 inches for a chain necklace, a very slight difference, plus no idea which sample bracelet was for the M/L/XL sizes) at least have helpful staff! Then, when checkout time came I was told that the price was going to be more than I had originally budgeted for since we had picked out the necklace with a slightly larger diameter. I asked for clarification and the girl helping me gave the most convoluted explanation about the bracelet already being upsized. She expected me to already be knowledgeable about the different finishes too. I had to advocate for my 10% signup discount to be applied. And when we got home, one of the boxes was missing the storage pouch and polishing cloth. Overall a really scummy experience all around that I felt like I was being tricked and upsold with unclear explanations even when I knew what I was purchasing. I'm used to buying fine jewelry and having nice laid out options sheets that this business model was clearly lacking. Or even transparent pricing! I'm betting that they treat their staff poorly because they are so unenthusiastic to even help out people who know what they want! Such an unnecessarily stressful experience. The gals next door at Glossier are so much nicer and more helpful, and their price point for makeup is far less than the consideration for buying what is ostensibly marketed as fine jewelry. Most things are extremely marked up and of variable quality as compared to standard jewelers. I only came because I liked one particular design and had felt it before as solid. TL;DR Even if you already know what you want, don't go to the Mejuri on Newbury, maybe the one in Seaport instead. Very unhelpful layout and staff.

We used BRAG to create a custom engagement ring and it all went so well! Ani is extremely…read moreresponsive with communication and was patient and helpful to help us pick out a ring that made sense for our price range and style. The ring came out perfect and we were very happy with the experience. Would recommend to anyone considering!

I had visited a couple of more mainstream places before going to BRAG and meeting with Ani, the…read moreexperience itself was worth going. They truly care about the personalization of the ring, aren't afraid to let you know what makes sense and what might not, not to mention the ring itself coming out gorgeous! Thank you again, Ani and BRAG.

Walked in to get my watch resized and they were extremely friendly and efficient! Would highly…read morerecommend to anyone in the area, looks like they have a lovely jewelry selection as well. Wonderful family-owned business.

I walked in, and they replaced 2 leather watch bands for me, at a very reasonable price. So…read morepleasant and helpful -- thank you!