We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

Just came back from having to send our family member to the Rainbow Bridge. They were very kind and…read morehelpful for such a difficult time. Heartbroken, but glad we went there Not as expensive as you might think for emergency services, and the staff was so kind. Thank you

My dog developed a large mass on the side of his neck, which grew rapidly. I took him to the vet as…read moresoon as I noticed it. They referred me to a specialist. I got second opinion from another vet and they also said to find a specialist. I was told he would need CT scans, ultrasounds, and surgery. I was overwhelmed and desperately trying to set up the earliest appointments I could get for him. But within that time, it continued to grow. Within a week and a half it went from the size of a golf ball, to the size of a grapefruit. I felt like I wasn't getting the immediate help my dog needed. That's when we came to AEC and met with Dr. Melissa. She had the confidence and experience to perform a procedure on my dog that was absolutely necessary and as a result, she saved him from a great deal of pain, and me from a great deal of panic. (Not to mention thousands of dollars). Melissa introduced herself to my dog so he could became familiar with her. Then she explained to me what she would do, what she was looking for, and what would happen next. All before she took him to the back of the clinic. After the initial check she came back with more details, explanations, and information about the next steps she would take. One thing I greatly appreciated is that Melissa gave me an estimated time as to how long the procedure MIGHT take, but she emphasized that an extended wait time did NOT mean something had gone wrong. That helped settle my anxiety and keep me from watching the clock too closely. I admire emergency physicians and everyone in this field so much. They have to treat traumatic and urgent situations while also balancing their compassion for the animals they are helping. Melissa walks that line with kindness and integrity. She trusts her intuition and seemingly puts herself in the position of her patients. As a result, she provides them with not only the most comprehensive and quality care, she also provides them with a great deal of comfort. One month later, I'm sitting on the couch next to my HEALTHY dog writing a review for this amazing doctor, Melissa. We are so grateful for you! I want to wrap this review up by acknowledging and praising the entire staff at the AEC. My interactions with the receptionists were particularly wonderful. One of them even helped me carry my still somewhat sedated, nearly 80 pound dog through the ice and snow in order to safely get him in my car! If you're having an emergency and need an exceptional doctor, a clean and calming clinic, with the kindest and most compassionate staff, this is where you need to go.

I'm grateful they are available when the worst happens. They've taken good care of 2 of our dogs…read more We appreciate their help.

I would definitely not recommend this place, horrible customer service, they do not care about the…read morewell-being of animals. They only care about the money. I will never bring my animals to this place.

My mom's beloved dog has a heart condition and it got to the point where her regular vet…read morerecommended a cardiologist. Based on appointment availability we landed at BluePearl about 2 years ago. I'm glad we did, though! Every 6 months the girl has to go for a ultrasound and possible echo to monitor her heart and make sure it's not worsening. I've gone with my mom to several of these appointments, including taking her solo to one today and everyone here has been lovely to work with. From the receptionists checking us in, the techs taking care of our dear girl, the doctor coming in to explain the results and tell us next steps (she was stable this visit. YAY!), and the clerks checking us out, they've all been lovely and made us feel comfortable and reassured. Prices, like others have said, are a little steep. But specialists in general are pricey so I don't feel like it's going to me much different if you go somewhere else. Also, I don't quite feel like they're upcharging us on anything. Even just today they didn't do the echo because the first two tests came back stable. That saved us several hundred dollars that they could have possibly charged us for. So I appreciate that!

I brought my dog to BluePearl Pet Hospital during a very difficult time, and unfortunately the…read moreexperience added to the stress. When I arrived, I was not greeted and had to approach another staff member for assistance even though they were not occupied. Throughout the visit, communication from the veterinarian felt cold and lacked empathy. When I asked what they would recommend if it were their own pet, I did not receive a clear or helpful answer. During one of the most difficult moments, while we were grieving and saying goodbye, the demeanor in the room felt inappropriate and not aligned with the seriousness of the situation. When we returned with our other dog to say goodbye, we were allowed to spend as much time as we needed, which I appreciated. However, we were given a final price in the room that later increased at the register, which was frustrating and added confusion during an already emotional time. We also experienced another unwelcoming interaction at the front desk, where I had to repeat myself to be acknowledged. I understand emergency clinics are busy, but compassion, clear communication, and consistency matter, especially in end-of-life situations. Based on my experience, the customer service was poor, and I did not feel supported during a very emotional time.

Like most people, we normally ask a friend or family member to watch our cat when we're out of…read moretown. But given we were going overseas during Independence Day when many others were out of town, we reached out to Bloomfield Pet Care. Cats are pretty easy to care for in the grand scheme of pets, but we really loved the job Crystal did. Our cat is normally afraid of new people, but Crystal got her to come out and socialize every day she checked in! Great stuff. We really appreciated the notes and pictures from each visit. Definitely recommend!

If it weren't for Meghan, we wouldn't have the sweet, well-mannered dog that we have today. Thank…read moreyou for your help, assistance and guidance as we continue to love our new family member more and more everyday!

Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

Katie is very nice lots of love and care goes into her puppies she takes time to help with any…read morequestions

Wonderful dogs and puppies very well cared for Katie is very helpful and knowledgeable lots of love…read moreand cuddles with these little loves

After having 12 other cats cremated over the last 25 years, I can tell you that I was impressed…read morewith their service and very reasonable prices. They don't take advantage of grief like others local places seem to do. Most of the time, I just had the service that the vet office used, but when the price was around $500 was quoted when I made the appointment for Oscar, I decided that I had time to look around because I had a few days. I found them and they were local so I called them after seeing their website and the prices. I got someone who had lost their beloved pet and got into the business because of the charges other charge. I let them know who Oscar's vet was and they told me that they have picked up from them before. The vet office had no problem and since I had to go in after work, they could pick Oscar up quickly. I picked up the ashes but they will deliver them also. You can even drop off your pet. They explained everything and even made extra copies of nose print and paws prints for Oscar's other mom. All for just under $200. Since I just adopted a 17 year old cat, I will probably need their services again. I will use them gladly.

My junie had to cross the rainbow bridge as have a few of our other family pets and pet passages…read morehave been just fantastic during this process of grief and making sure everything is just as you'd want it.

Within the last six years, they have now saved the life of TWO of our beloved pets, and my family…read moreis so blessed to have this emergency vet so close to home. In 2017, we brought in our male cat (2 years old at the time) who had a blockage due to urinary crystals, and this week we had to take in our 8 year old female dog who had a blockage from multiple bladder stones. They were able to clear our cat by just flushing, no surgery, but our dog required surgery to remove the stones. In both cases, my pets had to be monitored overnight, and in both cases my wife and I were absolutely blown away by the quality of care and the deep compassion of the doctors and nurses. Everyone is incredibly caring, and provides each pet and pet parent with individual attention no matter how busy they are. The check-in process is very thorough and they gather as much information as possible. The diagnostics and testing are done successively, meaning that they won't just do everything on a checklist all at once and dump you with a huge bill. They work one step at a time to narrow down the care required so that you only pay for the least amount required for your pet's condition. I feel that they are extremely transparent with their billing process, you do have to pay up front, but if they overcharge someone they are honest and will do a refund for the services not performed. This morning when we picked up our dog we ended up getting a partial refund, and I believe they are very honest with the charges. VES is open 24/7 and is happy to receive calls at any hour regarding updates on your pet's progress and condition. The discharge instructions were very clear for us, and they took the time to go over everything, all the results and instructions and answered every question we had, without making us feel rushed. They provided all prescriptions, including a case of prescription food, so that we were fully set up for a couple weeks when we walked out the door. I also just noticed that they trimmed my dogs nails while she was there! They provided paper instructions and receipts, but also emailed me the same results AND the x-rays, and automatically sent everything over to our normal vet. Our male cat luckily hasn't had a single issue with a blockage since switching his food, and our female dog seems to be healing well and is currently resting. If you are in the local area, I will recommend Veterinary Emergency Service over any other emergency care. They have saved the life of two of our pets, and my family will forever treasure the additional years we get to have with both of them now.

Emergency services... When they get around to it…read more Luckily when we took our pet in here it wasn't an emergency, just a concern about incredibly runny stool for multiple days after her spay. Sat in an overly crowded parking lot for 3 hours waiting to be seen. Then an additional hour for a standard wellness check. The floor is really dirty inside with blood and other things from other pets. Someone needs to be cleaning that floor regularly. When we got brought into the lobby, we had to wait another fifteen minutes and it was so difficult to hold our dog from licking random things that could get her sick. The bill for a simple health check? $150 and would have been close to $1000 if they didn't call us while we were sitting out in the car to say that they wanted to do xrays, stool sample, and give her a bunch of medication. We left with no additional information that we didn't already Google. Don't bother with this place. It's falling apart and can't handle the stream of sick pets in the area. This needs to be a much bigger building with a bigger staff. And the prices here are absolutely outrageous.

No one ever answered the phone so I can't give it a review. I can't say yes or no. We did have to…read moredo an online emergency vet appointment for our puppy.

Although we didn't actually get admitted here, I'm leaving 5 stars for the help connecting us with…read moreother locations that were able to get us the help we needed with our dog. Thank you so much for being honest and caring!