My dog Max was diagnosed with an uncommon immune-mediated condition that required extensive…read morefollow-up, patience, and consistent care. From the beginning, Dr. Huerta has been an incredible, hands-on veterinarian. Her dedication, communication, and consistent follow-up made it clear how much she truly cares about her patients. I'm also grateful for Dr. Silva, Dr. Bonce, and the entire team who supported Max throughout this journey, including Vyanka, Maria, Cynthia, and Sara at reception. Every person we interacted with showed compassion, kindness, and genuine concern for my Maxie boy. Thank you all for taking such wonderful care of Max and for being there for us during such a challenging time. We are truly grateful.

I have had several of my pets to receive care at Thrive, most recently my cat Raleigh, once for a…read moreurinary obstruction and then again for a presumed cat fight leg wound. Liah, for my pets, has been an invaluable care giver; she has exceptional technical knowledge and a special caring heart, always willing to help my cat ( and dog) and to offer me, my pet's mom, kindness. It is rare to have both in one veterinary nurse/ technician, especially in emergency and life- threatening situations. In addition to her superb work and dedication at Thrive, i had the same interactions with Liah at Dixie Animal Hospital, my everyday veterinarian. - previous place of Liah's employment and where i first met her more than 10 years ago. Wherever Liah works, she is an exceptional asset, smart, kind, caring. Sincerely, Lorraine Dunlop

About a year-and-a-half ago I I became a dog mom for the first time in a long time. I decided to…read morerescue my first dog about a year later rescued my second because my first had such bad separation anxiety and I could never leave her alone. She was abused and she is terrified of strangers and new people in new places but she's an angel. So it came down to the first time I had to go away out of town on vacation with my children and I was not going to do it because I was so afraid of leaving my dogs. I know that sounds crazy but it is what it is. I left my two babies with Yanely and it was such an awesome experience she sent me pictures, took pictures of them took such good care of them and they were so happy and well cared for and safe while I was gone. It's such a relief to know that I have someone I can leave my neurotic princess with!!!

We met Yanelly through common friends a few years ago and we couldn't be happier to have her in our…read morelives. Barks and Whistles isn't just pet sitting, it's a second home for our fur babies. I would love to travel every where with my puppies but the next best thing is making sure Barks and Whistles is available to care for them! Talk about peace of mind! Leaving our pups with Yanelly takes all the guilt away from leaving them behind. The babies love her and they always come back wagging their tails from all the love she gives. Stop shopping around, Barks and Whistles is the best and the only place we would trust with our fur babes.

We walked in late this Tuesday night (04/21), our dog Spicy was falling asleep in our arms from the…read morediscomfort he was feeling; our dog is hyperactive and extremely friendly. Based on the severity of our dogs' condition they took him right in to be seen. This type of care takes time, so we spent quite some time there. They offer water/coffee and other snacks to your disposal. Bathrooms were clean and the staff was well informed to keep us up to date with our dogs care. Unfortunately, our pet came in very sick that night and he had to be euthanized. The care and compassion that their team offered us was incredible that night. My family's emotions and discomfort were immense but they did the most to assure we felt as comfortable as possible in this extremely difficult moment. A huge thank you from my family to Miami Veterinary Specialists, although this moment was one of the worst for our family they did everything they could to support us.

Stay away from Miami Veterinary Specialists…read more I brought my dog in while he was clearly in distress, and the experience was honestly unacceptable. The staff came across as cold and completely disengaged. No eye contact, no sense of urgency, no empathy. In an emergency setting, that's the bare minimum, and it just wasn't there. What shocked me most was the lack of any immediate assessment. My dog was struggling, and instead of a quick triage or even basic reassurance, we were left waiting with zero direction. It felt like nobody cared. After waiting far too long, I left and went to VEG ER for Pets, and the difference was night and day. They were attentive, responsive, and actually treated the situation like an emergency. Miami Veterinary Specialists needs to seriously rethink how they handle patients and owners the moment they walk in. Because right now, they're failing at the most critical part: first contact. At this rate, they'll lose people before a doctor ever even gets involved.

I almost never leave reviews, and I genuinely hesitated to write this one because every staff…read moremember I interacted with was kind, friendly, and compassionate. Unfortunately, my experience with their medical care has been incredibly disappointing. I brought my cat in for a nail injury and spent approximately $500-700 on the initial visit. After diagnostic testing, I was sent home with a wound-cleaning solution to apply myself (the wound was not cleaned at the hospital) and antibiotics. The antibiotics worked while he was taking them, but once they were finished, the infection returned. A couple of months later, I returned for the exact same issue. I spent another $700 on additional testing and was again sent home with antibiotics. Once again, the antibiotics improved the infection temporarily, but after they ended, the problem came back. What has been most frustrating is feeling like each visit focused on treating the symptoms rather than identifying and resolving the underlying cause. It feels like they patch it up with a temporary solution that forces you to keep coming back instead of fixing the actual problem. I've never been to a place so inconsiderate of people's time, money, and emotional investment. I've spent around $1,400 for what has essentially been a Band-Aid, and my cat is still dealing with the same problem

I took my dog to them because my dog was having blood diarrhea. they charged me $1,500 for xtray…read moreand blood work and IV . They sent me home without any medication to stop the bleeding and I had to go to another ER and had to pay another $350. Also the doctor was very rude. Never go there again

Our elderly husky, Luka has been seen at Kendall Pointe on and off since February for stomach…read moreissues/infections/elevated liver enzymes. On July 3, he presented with an acutely inflamed and obstructed gallbladder, requiring complex treatment and emergency surgery on July 5. Post-operatively we encountered some roadblocks and he ended up staying until July 15 to ensure he was absolutely ready to go home. Every day of his hospitalization we received multiple updates throughout the day, lengthy explanations from the vets and a lot of support and empathy from the entire staff. Everyone showed such great and loving care for our old man it really helped ease my anxiety. Every day we have gone back for bandage changes or repeat labwork everyone comes over to say hello and expresses how amazed they are with his recovery. He is now fully recovered and back to his pre-hospital baseline and I am so impressed and grateful for everything you guys have done for Luka and my family. There are not enough words to describe how happy we are to have our boy healthy and thriving again and we could not have done it without Kendall Pointe Animal Hospital's staff and their dedication to caring for our pets.

While the doctors and veterinary nurses have always been great, I strongly believe the clinic…read moreshould reconsider hiring inexperienced high school students for the front desk when they are not prepared for the level of professionalism the position requires. The front desk is often the first point of contact for clients, many of whom are already stressed, worried, or emotional about their pets. Unfortunately, I have experienced repeated rudeness, disrespectful communication, unwillingness to accept feedback, and argumentative behavior from the front-desk staff. These behaviors are especially concerning in a client-facing position where professionalism, patience, discretion, and teamwork are essential. Being young can certainly explain a lack of experience, but it should not excuse repeated unprofessional behavior. If someone is not yet mature enough to communicate respectfully with clients and coworkers or accept reasonable correction, they may not be the right fit for a front-desk position. (Sitting in the lobby, we've witnessed a lot that goes on behind the desk) I believe both employees I am referring to are named Gaby--one with brown hair and one with blonde hair. My criticism is not about their age itself, but about the behavior and professionalism I have experienced. The doctors and nurses as well as the rest of the front desk staff, deserve recognition for the excellent care they provide, which makes the front-desk experience with these two particularly disappointing by comparison. I would love to recognize Kayla, Nathalie, Izzy, and Stephanie as stellar front desk employees. At this point, I only deal with them when I go into the clinic or call.

My husband and I rushed our 9yr old Frenchie baby girl here because she had trouble breathing and…read moreour regular vet told us she had an enlarged heart. From the moment we stepped in, we were treated with kindness and care. They took her back immediately and put us in a room. Within minutes the vet came in and told us some very difficult news and we knew she wasn't going to make it. They rushed us into a quiet room and brought her in so we could say our goodbyes before she passed. They gave her meds to help her make the transition painless. It was one of the most difficult things I've had to endure. My husband and I were devastated and heartbroken. However, the team at LeadER was incredible. They were kind, caring, understanding, and knowledgeable. They let us grieve and have as much time with our baby girl as we needed. It was the only light in that dark time. We then went to pick up her ashes a week later and noticed the had filled out a card for us. It was so unexpected but immensely appreciated. Thank you so much to the team at LeadER!

Left feeling very disappointed. I took my dog in today and…read morethe front desk person was very nice . When met with Dr. Clay Philips at first he was attentive . He said he would be back with an estimate , when the nurse came back with an estimate I had questions, Dr Philips came back in with another attitude , he was short , rude and annoyed I was asking questions about the $1600 estimate . When I told him we were going to wait it out a couple hours , he walked out of the room and closed the door . No words , just left . He was clearly annoyed I was questioning the prices . I decided to leave ,they wanted me to sign a paper at the front desk saying I am refusing care . Laqueda in the front desk continued with the rude and condescending service . I was appalled that how their behavior changed simply because I questioned the estimate . I will never come back . It felt like the doctor simply wanted my money , not to take care of my pet . They held my dog in the back until I paid the visit fee . ( which I had no problem doing ) . Once I paid , they tell someone in the back that my dog was ready to leave . Basically is a very money hungry place . They held my dog "hostage" in the back until I paid . Awful experience . Dr Clay Philips made us feel our pet didn't matter . Only how deep our pockets were .

You never expect to need emergency vet care on vacation . We are so impressed with the care here ,…read morethe timeliness of the care and the reasonable cost , they saved the day and saved our babies . We have 2 doodles who get into things they shouldn't , this time the trash and one ingested feminine products. They were caught in the act and we don't know which one was the culprit or both , after quick x rays we figured it out and vomiting induced to save the day , so happy for the care we received and the compassion of the staff . They are the best !!

These are excellent and trustworthy people here at Keys Animal ER. They were there for us and our…read moreCaviler Olive when it counted. The young lady at the front desk , the vet techs and Doctor Jason were the absolute best. They got us right in, saw our furry friend, made a plan and nailed it perfectly. You guys and girls are the best. From my family to yours, thank you!

The staff treated Brandon with excellent care. All the staff is wonderful…read more Great service!

Unfortunately I came here when it was too late. However the staff was super kind and compassionate…read moreabout our situation. The cremation with a paw print was at a reasonable price, less expensive than everywhere else I called. I am very thankful to the front desk staff for their kindness and compassion.

What went well? EVERYTHING! Great with my dog. Prompt, courteous, sensitive to my dog's needs. A…read morevery clean 'taxi' with updates on pickup and eta along the way. Excellent!

Getting a big dog whose suffering-to the vet without a car is a nightmare. Not only are you worried…read moreabout them, but until I found PAWS-Pet Taxi App, I was frantic! Lyft leaves it to driver discretion, even with an ESA certification, & they are never any drivers who say ok to a 50lb dog. Meeting DeAnna from Pet Taxi App was a breath of fresh air, professional, warm, engaging ,efficient, reassuring & simply fabulous! Mica & I were picked up on time & had a lovely ride to the vet chatting about our affinity for pets. Customer service is a dying art, & having booked with PAWS-Pet Taxi App made everything about this nerve-wracking trip as smooth & as pleasant as possible. I cannot speak highly enough about what a difference this kind of engaged, attentive & professional service means in this day & age.Brava!

We just got back from an eight-day trip. We contracted Equipaws to care for our labradoodle Rio and…read morewe COULD NOT BE MORE IMPRESSED. A family friend slept over and Equipaws came over during the day several times to feed Rio, play with her and let her out. Each visit was followed by a journal entry which came to me in the form of a text/email. Photos were included along with detailed explanations of what was done. I am absolutely happy with the service and will definitely use them again if we ever travel with our entire family. Thanks to Flavia and her entire team! Well done, well done, well done!!!!

For any pet needs, this is the e group to call. Every single person from start to finish took care…read moreof my babies the way I would take care of them. They go the extra miles and think of things other sitters never even bothered to ask. 100000/10 HIGHLY recommend!!