I cannot thank the staff at the funeral home enough for the kindness, compassion, and support they…read moreshowed me while planning my mother's funeral. Losing my mom has been one of the hardest experiences of my life, and during a time when I felt overwhelmed and heartbroken, they helped guide me through every step of the process with patience, understanding, and genuine care. They answered my many questions, eased my worries, and made an incredibly difficult time a little easier to navigate. I especially want to recognize Michael, who assisted me throughout the process. His kindness, professionalism, and compassion made such a difference during one of the most difficult times in my life. While Michael was my primary point of contact, every member of the staff was caring, supportive, and treated my family with genuine respect. Most importantly, they treated my mother with such dignity and helped create a beautiful service that truly honored her life. What may be part of their everyday work was one of the most important days of my life, and their kindness will never be forgotten. I will always be grateful for the care they showed me and my family during such a difficult time. I highly recommend them to anyone needing compassionate, professional, and heartfelt care during one of life's most difficult moments.

Excellence through works!…read more To the staff here at Palm Mortuary, this is for the special care that you provide! The grounds that we are allowed to grieve on look amazing! The beauty is all around you! You sit here like you are in a secret garden dream! Thank you for sharing this joy with us all by keeping a heart in the property. It makes it feel happy and not dark. The sadness this year is overwhelming! For all that has "loved me," is gone! I can come here and remember! My beloved spirit someday will rest. The beauty of the grounds can allow me to escape and walk freely among the clouds. For my sister that never had a chance walks here . The pain is overwhelming this year. I go on with your strength to finish the journey of life. For the twins need the same strength that you all had in life that I lack not now. Against the staff I find myself more comfortable here than ever. The grounds show your love and commitment to our happy when the pain is so overwhelming. You create some joy in this world of hurt!

My parents had a prepaid package which they purchased in the mid-80s. My father was buried there 20…read moreyears ago and that went off without a hitch. I really don't remember. My mother passed away last week literally 20 years and three days after my father.. My experience with Lennette Smith and her team was simply incredible. They made the process of burying my mother, easy, simple with compassionate love There were problems with the county kicking back the death certificate. They worked diligently to make sure that we were able to get a permit to make that happen. From the people that helped us organizing it to the ushers at the viewing the driver's moving my mother's body to the groundskeepers. They all worked in Harmony to make one of the most difficult days of our families's life better I truly appreciate all the work that they do behind the scenes and could not give them a higher recommendation!!

My beloved has been there for 6 years of 100. The grounds are not kept neat. Water is not provided…read moreequally for all areas. The grave stones are so pricy and not made to endure since many around my loved one's grave are broken and faded. It should be a place of peace but it's hard to feel that way when there is dirt and dead grass everywhere. With the disgusting and disgraceful amount of money required to bury a loved one they could at least maintain the grounds in decent condition

Horrible service. Very unprofessional customer service. For this business to have absolutely no…read moreempathy sympathy among just plain hospitality is unacceptable. Never again. From upper management to the person at the front desk. Absolute disgrace.

I originally spoke with Sophie and the phone and she showed compassion and empathy for the loss of…read moremy sibling. I unfortunately have had to make a couple of these calls to find cremation places and I always choose the business off of how they actually care. A lot of them are all about money and don't care. My sibling was at Davis but they are pricey so this is their sister company and half the price. Sophie wasn't there when we went but we met with Lauren and she was so nice and explained all the pricing and we picked out a beautiful urn for my brother. Also I sent the obituary to Lauren for memory cards and she made beautiful memory cards and actually detailed it using stuff from his obituary. A lot of care went into everything and we would definitely recommend this place.

I love that my Mom purchased her cremation package in advance. When she passed away, I contacted…read moreNeptune Society and they took it from there, providing me with her ashes & death certificate. Everything went very smooth. Here is a picture of the box and the contents. I have also purchased my own cremation Package Thank You

The best in the whole United States a very smooth process I would highly recommend Neptune Societyread more

The service was flawless, the director Dana was amazing from start to finish, having to plan from a…read moredistance she made it seamless and easy and reassured me everything would turn out beautiful and it did. Her team Roland, Armani, and Keyon's and Maria were all amazing they showed empathy, sympathy, and welcomed us all in gracefully. They all did amazing and we are forever thankful to have found them. Highly recommend this place if you're wanting to give your beloved the farewell they deserve. From every question to every detail they were able to bring it to life even the last min request without hesitation or complaint they didn't make us feel like a burden. Thank you Serenity Funeral Home and Dana for everything. The price was decent and Dana was willing to work with your budget and offer different things or ways to help meet that. Well worth every penny spent.

When my Dad died I was in shambles. I didn't know what to do or who to call. I made one phone call…read moreto Andre Bailey who I'd known since high school and he handled EVERYTHING. He got my father together in Las Vegas and got everything squared away for him to be transported to North Carolina where he was born. The staff at Serenity Funeral home made one of the hardest times in my life so much easier. I could never thank them enough.

The GENUINE care and compassion that every single person here shows is truly remarkable. They treat…read moreyou with the utmost kindness and compassion that is truly needed during heartbreaking times like this. They helped us every step of the way from the planning of t We had my son's viewing and cremation done here (separately from the celebration of life) for his close friends and family and it was honestly so beautiful. It gave everyone the ability to see him one last time, say their goodbyes and grieve together in a very comfortable, peaceful setting. In the hardest of times God placed compassionate people right where we needed them.

Highly recommended. Sean Winn was very professional and compassionate in assisting us with the…read morecremation of my wife's father.

I would have been glad to give them five stars, especially after how they coordinated with hospice…read morefor pickup, etc. However, sadly, they dropped the ball after we tried to contact them. Our mother died on a Friday and there was no one at their office to let us know what the next steps should be. On Monday, we physically went to their office and was told it would not be until possibly the end of the week before they could cremate but they would call us. NO CALLS. Another weekend went by and back to their office on the following Monday. It is now 10 days since my mother's passing. They "thought" the cremation took place on Friday or Saturday but not sure. They would call and let us know. Suffice it to say no calls or communication. Went there today 8/22 (she died on 8/08) and was told they have been very busy and didn't have time to call us. We finally picked everything up today after putting up a little fuss. It is so sad that during this most trying time Kraft Sussman dropped the ball and created more stress and heartache.

The venue is nice and intimate. They were very accommodating to let us come early, have flowers…read moredelivered and set up 2 hours before the service. They are very short staffed and the whole time I was planning the service the phones were down, maybe 1 out of 8 times I called I was able to get through, so this made the process a bit more frustrating, luckily I was a bit more removed from the loss (father-in-law) so I was able to be patient and plan it for my family. If you have suffered a devastating loss and don't have anyone to help you plan it, this is not the place for you. If you want to do something simple, have people who are willing to help and have control over the entire experience, this place may be right for you. When they tell you, you have the option to create a slideshow, you have to create the entire thing and bring your laptop in, not a USB drive. They do let you come in a day early to test out your slideshow and make sure it works, and When they tell you to bring your own laptop in a day early, make sure to do so, and not bring in a flash drive (I cannot count for a different circumstance in which the funeral Director or IT people are on hand, but for me, it was kind of a learn on your own experience and we were not able to be successful. They have an entire set up where you're able to plug your own laptop in and it should be able to play something on their TVs, but you cannot usetheir computer/laptop. So make sure you have a laptop that can connect via HDMI. We did not. We only had a MacBook that has USB-C connection and they had no solution for us. We were unable to play our slideshow, and that is a bummer. Outside of the technical issues that could've been fixed by IT, the only other issues we ran into were short staffing, we never spoke with the funeral director. We had another lady, Janelle, who was very kind and as helpful as she could be, but not the correct person who is in charge of things who can answer questions or get any IT things done. She told me they were incredibly short staffed. So I was trying to be as understanding as possible. This is a very sensitive and difficult time in somebody's life so my opinion is that places like a funeral home should have things sorted, planned and able to run smoothly. We did a simple memorial, came in early and decorated ourselves. Purchased and had printed everything ourselves. This is a wonderful space for a memorial service, especially if you know the ropes and are able to do it all yourself seamlessly. If you're looking for a place to help handle everything for the loss of a loved one, we cannot speak to the cremation or help picking out caskets or urns, but as far as helping plan our memorial service there was nobody to help, so again, depending on what you're looking for this could be a great choice or a regrettable choice. Overall, we are pleased with the facility. It was very clean and easily rearrangeable. Janelle was very accommodating and kind and had a calm demeanor. She did help calm me down at one point where I was getting a little upset and I appreciate that. My intention was not to make anybody else feel bad but in these delicate situations stress is a hard emotion to deal with when you want everything to run seamlessly to honor your losses loved one.