Got back from vacation to an 87 degree house. We called Diligence and Reggie was out within hours…read more He is knowledgeable, professional & thoughtful (didn't wear dirty shoes in house). Our problem was diagnosed and solved quickly. This has been a hot spell and we could have been taken advantage of but since they employ people like Reggie we will be customers for life!!!

After repeated attempts to find someone who was responsive and skilled I arrived here at…read moreDilligence. Now ten years later I still cannot imagine why it took me so long to find these great folks. Reliable and fair and so willing to work through whatever ails my two HVAC systems. On an annual maintenance contract for longer than I can remember and have never had any complaint.

I called to get a quote on what I assumed was a major problem. Both of my upstairs bathrooms were…read moreleaking. The tech came out and charged me $300 to take pictures and tell me I need to replace my faucets because they were old. We just renovated both bathrooms 5 years ago. He could not find the problem and said that it would be $900 to figure out the problem. Needless to say I called another company and he fixed the issue (leaking pipe and toilet sealant) for $320.

My wife and I have been using Sutton Brothers to service our air conditioner and heater as well as…read moreour plumbing system for more than three years. The service has been exceptional so when we needed a new heating and air conditioning system we called Sutton Brothers immediately. Our system was 20 years old and was at the end of its life. Ian, a Sutton engineer, spent a number of hours reviewing our needs. He was very thorough and professional. He developed a plan for replacing the system and left us with a detailed plan to install a new system. Sutton Brothers' price appeared to be very reasonable and they would be able to install our system within a few weeks. We interviewed another firm, to do our due diligence. They came up three solutions that ranged from 40% to 120% more than Sutton Brothers. We selected Sutton Brothers. Tito and his partner Eduardo installed the ac and heating on our schedule, arrived on time and completed the job within eight hours, and left the property better than when they arrived. My wife works from the house and she said she barely knew they were there. I strongly recommend Sutton Brothers for their service, price and tremendous staff.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

After a couple of disasterous experiences with another plumbing company we went back to using Go…read moreGreen Plumbing. They were able to find our issue and replaced our sewer line for us. They were professional and treated our property with care. Previous plumber told us our clogging issues were due to putting eggshells in the garbage disposal When actually there was a huge crack in the line with root intrusion. The crack was very close to where the previous company installed a cleanout. Not sure how they missed it. Go Green quickly diagnosed the issue, cleared the line then came back to replace the line within a couple of days. They worked around our landscaping as much as possible and even planted new grass seed, and laid straw to cover where the trench was dug. Workmen were knowledgeable and friendly. Highly recommend.

*DISHONEST* AC went out, called Brady Flanary to come look…read moreat it. Charged $140 to do diagnostic on a sunday. they then charged me over $240 to replace a capacitor (which they called a "power pack") which can be bought on Amazon for $10.. I'm serious the part they replaced is a JARD brand part #12783 if you google that its $10 they charged me $404 total for something I could have googled and fixed myself. Oh and he was at my house less than 30 min total. he pulled off a panel held on by two 8mm screws and the capacitor is right there. I don't mind paying a diagnostic fee but overcharging me by $230 dollars for a $10 part is WRONG!!!! DO NOT USE THEM** STAY AWAY

I was being proactive so I called several companies to get a quote to replace my AC\Furnace…read more Patrick was full of information and did what I feel was an excellent job in perform a load on my home to provide me with the best system for me. Even though Brady Flanary wasn't the lowest quote nor the highest, I feel that the quote given to me was best for my home. Patrick and Martin replaced my entire system in about 6 hours. They replaced a couple of ducts to provide more efficient air flow to a bedroom and my living room. After they completed, Patrick sat with me to explain all the work that was done. It was money well spent. I would recommend Brady Flanary to friends and family.

Used another contractor, but was satisfied with the professional way the quote was handled.read more

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

We have a two unit system at our home. The "newer" Trane stopped working on Monday night which left…read moreour upstairs sleeping quarters unbearably hot. A call to several companies on Tuesday resulted in no availability for several days. PSM promised to be there either later in the day or first thing on Wednesday. On Tuesday afternoon, I received a call from Kenneth confirming our appointment for 8:30am on Wednesday. Terrell arrived on time and was thorough in his inspection. Fearing the worst, I was pleasantly surprised to learn the service call and replacement part would only cost $150. I have NEVER had a tradesman come to my home for under $250. Don't let the name fool you. PSM is a reputable, honest business that will be my new go-to for any HVAC needs.

We prepaid a maintenance agreement and scheduled a cooling inspection for two months later. The…read morecompany emailed me 5 days before the inspection cancelling the cooling inspection that was prepaid because the company is undergoing a reorganization of their business and informed me that they are "temporarily closed." Because they did not fulfill their agreement, I requested an immediate refund. They responded by email and told me that they will refund my money but they do not know when that will happen. I filed a BBB complaint which they never answered. It has now been two months since they cancelled my inspection and I have received NO refund. They should be reported to the NC Attorney General for misconduct.

Very professional service. On time; found and resolved the problem quickly…read more Techs had a sense or urgency to get it done, but very friendly at the same time - I believe names were Justin & Craig. Didn't try to sell some BS additional "repairs" or maintenance packages; but recommended in general to make sure the unit gets inspected and maintained on a regular basis. These will be the guys I'll use in the future for maintenance and repairs. Thank you!

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

These guys are the best! A small shop that is very knowledgeable…read more They installed a new Trane system in an addition we recently built. A few months later the furnace in another part of our home went out. Of the four quotes I received, S. McCollum gave the best price on a new Trane furnace. They are now servicing all three of our HVAC systems and are doing a great job keeping them in tip-top condition. Highly recommended!