I needed an urgent care and this is the first one I passed. When I walked in there was no one there, so I lucked out because I was seen within 5 minutes. The lobby was clean and there's a kiosk you can check in at. You can also check in online when it's available, so they can expect you and hold your spot. The CNA and nurse were both friendly and listened to my needs. Unfortunately, I had to be referred to the emergency room because they didn't offer CT scans. I was fine with that, but I was curious if I'd be charged for a full visit since I wasn't treated here. They weren't aware. Everything seemed to go well, and I'd return to this location. It's rare to go to urgent care and there not be a wait. So I guess aside from my pain, it was my lucky day. They're part of Sentara. There's plenty of parking out front, and they also have a department for regular doctors appointments. read more

I had an unexpected illness while visiting my Dtr in Virginia Beach & Needed Urgent Care. Amazing this facility was out my Dtr back Door .Dr Kimberly Jimenez Knowledgeable kind compassionate & caring . Listen & Recommendations was on point Ty . Jenny RN Also Caring Knowledgeable & compassionate. Daniel front Desk Clerk Friendly Caring Compassionate & Efficient . I scheduled the appointment & was in & out in a prompt & timely manner wow about 25 minutes UNBELIEVABLE . Kudos to All & Keep Up the Great Job .Will Recommend Family & Friend . Yes feeling so much better today . read more

It seems that my review that I left on google was altered by the company, so I'll post it here. The tall slim black female nurse with the accent wearing long braids is very "VILE" and should not be working in health care! I was explaining to her that shoved that swad too far up my nose and she got upset (I seen Nurse Shay the week prior which she was nice and patience and didn't shove the swab up my nose). My daughter said she did the same thing to her last week and even had the nerve to ask my young daughter with a nasty attitude "Do you want the test or not"? My daughter wanted to get up and leave but she was not feeling well! We both had covid. I was also disappointed by the way DR. Tim K walked over to me frowning like I was causing a problem "NO" it was this "vile" nurse you all have working here. I will be filling a complaint ASAP read more

bad place took them 2 to 3 hours to get with me and i had appointment bad place don't come

Yes I do I rather be here than in a crowded hospital it's quick service and very friendly

I was very Please. I had to go in for a rapid Covid test. They got me in an out before the hour with results. My appointment was at 8:20. I waited maybe 5 minutes in my car. Got my results in less than 29 minutes. The front desk was helpful and pleasant. It was clean and organized. They followed mask and capacity guidelines. The nurse it tech that did my test was a little rough but expected. Results was negative. Yay for me. read more

Work required COVID-19 testing which is scary already but encountered the nicest person at the front desk. We ended up talking, laughing and I can honestly say by the time I was tested all the nervousness had disappeared Please reschedule and register online to save yourself disappointment vaccine read more

Velocity Urgent Care - Urgent Care Near Me - Virginia Beach, Virginia

My first experience with Velocity was fabulous. I made an online appointment (many, many options) and did pre-registration online. heading to the clinic and just stared my name, paid my co-pay and had a seat. I was seen within 10 minutes (before my scheduled time). I saw the triage nurse and doctor all within 20 minutes. I was diagnosed, treated and on my way quickly. Everyone was friendly, professional, and listened to my questions and concerns. I would return to this clinic, rather than wait 1-2 days to see my PCP. read more

Front lady told me they were confident they weren't gonna charge me 50 bucks for a walk-in because insurance covers but I still got charged 50 bucks. When I got in the room the nurse asked me what was wrong and I explained everything about my spider bite. She told the doctor I had vaginal discharge?! Unprofessional. read more

Staff here are extremely helpful, friendly and attentive. I really appreciated the care given to me during my recent visit. Although I won't go into detail of my condition, they were just so helpful and caring. And it helped me out a lot. I just wanted to take the time to share that this location is staffed properly with well trained staff. Location is clean and neat. Easily located on holland by McDonald's. read more

What's the point of checking in online if you're just going to come and have to wait for 2 hours past your check in time just to have your vitals? I checked in online and there were several came in after me, three to be exact, who were seen and discharged before me. Ridiculous. Do better. read more

This was one of the best experiences I've had at an Urgent Care Center. The staff was friendly and professional. We only waited about 10 minutes before my husband was taken to the examination room and his eye was treated immediately. Excellent Care. I would have given them a 10 but they STILL require FACE MASKS! read more

My first experience here was great. My second- the complete opposite. When we brought my son back to get his throat looked at for strep, the PA (Timothy Kearns) stepped in with a massive attitude and automatically told my wife my son didn't have strep without even looking at him. After almost being dismissed by the PA and being told to use Tylenol and ibuprofen, My wife asked for a strep swab, and guess what- it was positive. Sounds like this guy needs to go back to med school cause it didn't put enough brain cells in his head to begin with. read more

I would give this place a zero rating if I could. We've been going to this place for years long before it was bought out by Velocity. I've heard mixed reviews under the new name. Today, I learned my lesson the hard way. My little one was running a fever on Tuesday so we brought him in. They did a rapid strep test and the culture test. According to the nurse, rapid strep test came back negative. the culture test will be back in three days. Poor little one has been coughing and running a fever on and off since he was seen. We're dying to know the result. Guess what? The provider told us today she didn't order the culture test bc she didn't think there is a need for that! What the heck?! You could've told me right away so we didn't waste our time waiting. Or you could've communicated better with your nurse. Either way, I would not recommend this place to anybody. read more

Go elsewhere if you need/want a COVID test. Made an APPOINTMENT for noon (during my lunch break). Waited in my car until 1 then had to go back to work. I live 5 minutes away. They didn't call me to come inside until after 2pm, which I would be fine with in these weird times. However, when I told them I had to leave and go back to work but I can be there in under 5 minutes I got told, "oh...well when you come back tell the front desk and they will put you back in line." So what was the point of making an appointment?! Sorry not sorry, but some of us work jobs and can't just sit outside of a building until kingdom come. read more

Worth customer service ever. I schedule appointment with them then call to confirm it the lady on the phone Kesha was not so happy that I called. I ask her when is my pcr test results will be ready she said she don't know. I just canceled my appointment with them. I'm not recommend this place. read more

I'm not sure why this faculty is open! i brought my son to this location on 8/3 for a sports phy just to be turned away and there was noone in the office waiting. the young lady explained that if we made a appointment for 8/4 that we'd be in and out. We get here today and they didn't honor the appointment tome and made us wait after they had assisted two other patients. On top of all of that, they have a young lady in the front getting patients signed in and doesn't change her gloves for each patient that she's handling their ID card's, paperwork or debit etc. This concerns me because with Covid and MoneyPox being a issue... why are you putting people at risk. Lastly we get back into one of the rooms that don't have the tissue paper covering the (bed) and when asked about it we were told that they sprayed it down although we have no evidence that it was even cleaned. Please be careful when visiting this location. read more

If I could give this place 0 star I would. I go in get my daughter looked at cause her asthma has been kicking her butt and I didn't want to have to go all the way out to Portsmouth to get her seen at the ER since it was something an urgent care could take care of the turned us a way because it was 630...Seriously I hope when they need medical care they get turned away read more

This place is a complete rip off. They charged my insurance company $225 to tell me they couldn't treat me there. Avoid this place.

We waited for 2 hours to get antibody test for Covid-19. We waited for 2 hours in our car, checked with the front desk more than 5 times. The front desk person, Heather was extremely rude. Have never received such a terrible service in my life. Heather needs to learn customer service first before she was put in the lobby. read more

Staff was great. Super fast and professional with my young son. Losing a star because I was quoted $25 for a school physical and then charged $40 when I arrived. But otherwise the online appointment ability was great and we were in and out in 40 minutes. I will come back. read more

They don't answer their phones, twice I've been here and both times I physically arrived from shore dr before my phone calls were answered, in both instances what I needed done was "not available" really wish they would just pick up the phone and answer the question before getting there and wasting my time. read more

The receptionist LIZ denied medical services. She would not call the number on the back of my insurance card. Liz also doesn't seem to understand how insurance companies work (she sure doesn't). All she had to do was call the number for out-of-state claims (I'm from out of state). Liz basically caused discrimination, for some unknown reason, but after a full hour, I was denied service. On top of this, the website has no contact information for Administration. I already have a call out to my lawyer and I highly recommend using any other UC clinic. read more

I want to start out by saying i have lived by this urgent care for over 18 years. Now that Velocity has taken over we have come here 2 times and gotten the same female tall blonde doctor. I can't remember her name but i'll find and post later. She was rude, very short with us and seemed to just act like wam bam thank you mam!! My daughter came in around 5pm with severe congestion and ears hurting. She said ears were infected and had an upper respiratory infection. Gave antibiotics, cough medication etc. Then gave her a Dr. note that covered her for work that evening. I asked if she could write the note for the next day to so she could rest for another day. With all those symptoms she said no i can only write for the day she is here. Which is bull. Two weeks ago my son goes in and is having problems breathing. Kind of like hyperventilating, but not severely. He had a dry mouth and was very tired. She told him to get an over the counter decongestant and follow up with primary doctor. He also had a shin that was strained so she gave him muscle relaxers for that. No tests nothing. Gave home a note for 3 days off. I was like what??? 3 days for this and your sister only got 1. Keep your story straight. Today my son had to got back to Velocity because he had dry mouth still and was now not able to eat, food didn't taste right and he had been barfing sevel times over the evening. However, this time went to the one on vb blvd. They ran blood work and a pee test and immediately call an ambulance to take him to vb general. Turns out all the symptoms were signs of type 1 diabetes!!!! His levels where over 600 ( normal rang 100-140 ). I though he had the flu but blood work show wonders. Do your jobs doctors and stop rushing us through like cattle!!! My son almost paid the price. No more holland road Velocity. read more

This was my first time here. They were really fast and friendly. The only time I had to wait was for a test to come back but even that only took a few minutes. I was in and out faster than it takes me to even get taken back at other walk-in places. My wife has also been here and was in and out quickly and liked it here. This is my new goto place when I need an urgent care. read more

If you are looking to get a COVID-19 test, I wouldn't count on this place. I reserved a "check-in" time later in the afternoon. I arrive at my scheduled check-in time only to be told there is no more COVID test available for the day. That is understandable, everyone is trying to get one. My issue is they couldn't have the courtesy of sending an email or text letting me know no more test was available. What is the point of having to reserve a check in time online, and then getting a text confirmation and email of that check in time, but can't be updated via that same method? So even if you have a time scheduled for your COVID-19 test, you'll want to call before making the trip to make sure tests actually are still available, because they certainly won't let you know otherwise. read more

I was extremely surprised to come to the old Sentara urgent care building and see it being renovated and see it's called Velocity Urgent care now. Before sentara was considered a pcp with insurance and now it's not so your co pay may change but I was very impressed considering they just opened up and are renovating and going through a lot of changes. The doctor and nurse assistants were very friendly and nice. The only thing I was unhappy with was the receptionist whom I did not catch her name, but she seemed like she was trying to get us to leave by the way she was asking us questions and assuming we wouldn't want to wait and pay the co pay and making assumptions just by looking at us. But other than that we were in and out and very impressed. read more

I was please with my visit. However, there is no privacy to exchange health and confidential information with the front desk personnel. The likelyhood of eavesdropping is highly probable with no barrier with other customer. read more

This place is ridiculous! Had a COVID testing appointment and when I arrived, there was no one there. I called the number that was listed for them (evidently, calls are routed to a call center) and she said that someone should be there. She called, did not get and answer and said to me "Oh, I guess no one is there". Sentara should watch who they partner with because this is certainly no way to run a business. read more

Every time come here. There is some nonsense. I work in healthcare and this is ridiculous. We are in the middle of a pandemic. They ask you to sign in on line which I did @ around 8am. I couldn't get an appointment until almost 1pm. Then I couldn't fill out the form online because the system crashed. Then I get there and there is no room in the waiting area. So I have to fill out paperwork, When I come in. The lady and the front desk Liz tells me I have a bill, now mind you I've been in 2x now and sent back to my car. On the 3rd time in she tells me I have an outstanding bill. I told her I didn't have a bill, but went through the billing department before. I'm not arguing with someone when I'm sick. Again, I paid the bill and will dispute with the billing department. However, if I made an appointment online why am I still sitting here almost 2 hrs later. They have got to do better! read more

If you're looking for COVID testing, DO NOT COME HERE. I arrived at 9 am and was told I would be seen after 10:45 am. It is now 1:45 pm and I was just taken back to an exam room. I understand there is a large population trying to get tested all at the same time, but if the wait time is 5 hours, then why was I told to wait in my car for 2 hours and not to leave the area. The lady at the front desk could not give me a straight answer when I was asking how much longer it would take. read more

Absolutely ridiculous how they treat their patients here! I think it's hilarious that people would rate this higher than one star. Besides the radiologist, the staff there are completely incompetent. They had no idea what they were doing and spoke to us as if we couldn't understand English. My significant other had something wrong with her foot. What was wrong, we had no idea. Came to here to find out what it is because she can't even walk and struggling to limp to the examination room. We had a Physician Assistant help us but didn't hardly do anything. Looked at her foot for about 3 seconds and told us nothing was wrong. Didn't even try to touch it or examine it. Then talked to us as if we're there just to waste time. She asked us if we wanted the foot to be wrapped, a cast, a boot, or a prescription of medicine. I'm not a health professional but I'm sure that a doctor is the one who decides that. NOT THE PATIENT. Are you kidding me? We come there to figure out what's wrong because she can't walk and crying from the unbearable pain, not to pick up some random prescription or get a doctors note. And, on top of that, when they did try to prescribe a generic pain killer, we informed her that she can't take it due to pre existing medicine she takes and that they aren't supposed to be mixed together. The Physician Assistant fought us about it like we had no idea what we're are talking about. ARE YOU KIDDING ME?! YOU'RE FIGHTING WITH A PATIENT WHEN THEY CLEARLY TOLD YOU THEY CAN'T TAKE A CERTAIN MEDICINE BECAUSE OF MEDS WE ALREADY HAVE. Do your job. And this whole quick and easy get in get out is total bull. Just to hear them say that nothing is wrong took 3 HOURS. Just for them to say "Oh you're fine. " Absolutely ridiculous read more

I was told to make an appointment to insure I was seen quick. My appt was at 1:44 and I arrived 10 min early as advised over text. After registering I waited 1 hour before I was ushered to a room. It had been over 30 min sitting in the room waiting to see a nurse or a doctor. All told this appt will last approx 2 hrs. What good is an appt? Nice staff but no sense of time. And it's not crowded, just 3 people in the waiting room. No excuses. No urgency. Avoid this company read more

I would give this place 0 starts is possible. They are not practicing safety pertaining to covid concerns. Forcing everyone to check in with a iPad and not sanitizing it in between patients use. Making everyone wait in the same room and not providing masks or gloves as well as not keeping the crowd below 10 people at a time. Completely unprofessional and absolutely discussing this is how our healthcare providers are acting in such a problem area. If you are concerned about your health absolutely avoid this place at all costs. read more

Was impressed with the caring and promptness for being seen. What keeps me from 5 stars is that as,soon as I walked in I was told to sign in. Right by the door. What a poor place to our check in. I was shaky going in hence my need for the visit and had difficulty managing the tiny keyboard with shaking hands. I also didn't like having to give a credit card number in advance for payment if my insurance didn't pay. I have tricare. They pay and I pay the difference. They may refer out to Sentara but they told me they don't link to them. So my Sentara doctor won't know about my visit or test results. So I drove back a few,days later for copied but once again was told to sign in first. I think you should find out first why someone is there and then direct them to check in. Personally with germs I would prefer not to touch a keyboard other sick people have used. read more

I now realize their business strategy. Prescribe the weakest meds possible, keep you sick, you come back for a follow up visits and they charge your insurance $130 each time. Or, they're just incompetent. read more

Staff was professional and courteous. Came in for a sinus infection. Wait wasn't to long . The Dr was very personable, friendly and professional. I was examined and out in a timely manner . If your PCP isn't available I would recommend. read more

I was also surprised to see Sentara urgent care was now Velocity. Was diagnosed with the flu. The doctor was great. Then had to return and was diagnosed with an ear infection again the doctor was great. The one star is based on the fact they wouldn't fill out FMLA paper work required by my employer. Sentara filled out FMLA paperwork. This new policy is unacceptable and I will seek medical help elsewhere in the future. SO IF YOU NEED FMLA PAPERWORK FILLED OUT DO NOT GO TO VELOCITY!!!!! Stas Baczek, Virginia Beach VA read more

horrible exp with vaccinations and blood draws. wrong vaccine was given. horrible phlebotomist.

Scheduled an appointment online and provided all my information. Arrived at my scheduled time and waited 2+ hours!! Cancelled. Online scheduling is WORTHLESS. Will never come back again. read more