I went to the Bike Stop today to buy a new bike for exercise. The store was recommended by a friend…read morewho participates in iron man events. Bob helped me immensely. It was a pleasant experience - he helped me understand my options, the size of bike best for me, the accessories that would help me the most and what I needed to think about when riding the bike. He put everything together for me and helped me put the bike in my car. Great work and I'm looking forward to using my new bike. Thank you Bob, and the Bike Stop.

Thank you to the team for assisting and helping making this experience worth while. I will be…read morereturning to ride bikes again in the area. Just a nice way to get out the house and break from the monotony of life!

Since the stay-at-home order has been in place my daughters and I have started riding bikes…read moretogether. Unfortunately I got a flat tire and was concerned about the turnaround time in getting my tire replaced. Well, I shouldn't have worried a bit because Haymarket Bicycles had my bike fixed up in NO TIME AT ALL. They were responsive, quick and fair-priced. I highly recommend them for all your biking needs.

I've lost trust in this shop as a reliable bike shop in more ways than one--their billing practice,…read moreworkmanship, and basic trustworthiness, all of which are questionable at best based on my most recent experience at the shop. My experience there had been relatively positive over the past 7-8 years, but at this point I wouldn't trust them even with a basic service. I initially had a minor back-and-forth with their staff regarding incorrect charges on my receipt. While they did eventually issue a refund, I had to return shortly after for a follow-up service because the tubeless setup wasn't done correctly the first time. To make matters worse, I am reasonably certain my bike was intentionally damaged while in their care during that second visit, likely by a staff member in retaliation. Unsurprisingly, the owner has denied any wrongdoing and refused to accept any responsibility or accountability for the damage. I have been going to Haymarket Bicycles purely for convenience as they are located right down the street from me, but proximity is no longer a factor. For riders looking for trustworthy alternatives, I highly recommend Danny at Bull Run Bicycles or Chris at Blue Ridge Cyclery, both of whom have provided excellent, reliable service in the past.

Mr. Shane saw the jam I was in with my son's birthday and adjust his bike so he could ride on the…read moreday. Many times businesses can't do stuff for everyone, but today... Shane did for me what he wishes he could do for everyone one. Thank you man.

I've had great experiences every time I've visited. They were able to help my get some parts for my…read moreBrompton Electric C-line as well as provide service. A great local shop in Vienna and I will be going back.

I had a tubeless tire on my road bike that went flat over the winter and took my bike here and was…read moretold, "we don't do tubeless tires here", which is a ridiculous statement for any decent bike shop. He clearly didn't want to bother helping me and he suggested I go to another bike shop that doesn't open for 2 hours. Well, I'll never come back here.

I purchased a bike online and was looking for a local shop to make some adjustments. I saw this…read moreplace had good reviews. Andre was amazing and gave some good tips. At first I wasn't comfortable on the bike but now it's perfect. He also got it done same day. Would definitely recommend and come back if I need anything

Took a bike that had been given to me in to try to get a better fit. Bike works spent a lot of time…read morefiguring out the best and most economical changes. They were willing to do one step at a time and educated me on why and how the changes would work. The work was done in a timely manner. I took the bike back for a problem shifting after the repair and they walked me through that problem (which I had created, not them) and did not charge me for the education and pretty quick fix. really happy with the customer service.

The owners are friendly, hardworking, and honest. They fixed up my very old bike like new for a…read morevery reasonable price. When I picked it up, it was spotless and obviously had been very well tended to. I was delighted to find they even got my bell ringing again without me asking them to! Highly recommend. This will be my go to bike shop from now on.

I just stop by to get my bike repaired and he did it in 20 minutes very pleasant couple, great…read moreservice I will definitely come back again. Thank you for great customer service!!!

The owner is awesome. I took my old beat up mountain bike that I had given to my nephew years ago…read morehere. My nephew was just a kid and like me, loved having the freedom of a bicycle so I decided to give him my old classic Stumpjumper. Well, my nephew grew up and got a car and one day asked me if I wanted my bike back which I very happily took back. But it had been sitting in the garage for years. I originally took it to two shops in SoCal and they both said around $400. Didn't have time to fix it before moving to Arlington so took my bike with me and took it to another shop in the area and they said $800! I wasn't crazy about that so came here to Big Wheel. The owner looked at my bike and was like, $150-200. I was like, naw my bike needs a lot of work. Why don't you hold on to it and let me know? Well, he fixed it up and charged me $200! All those other shops were going to buy me new wheels. He was like, I took a good look at your wheels and they're old, but you don't need new ones. You can ride those out until they blow. Agreed. He also said he could restore it (my bike was filthy) but what was the point? It's a mountain bike. Agreed. So replaced some cables, a spoke, tightened up all the loose joints, oiled and ready to ride. I rode it to my car from the shop and it rides great! Yep, this is the place.

Went to Big Wheel today to have them take a look at my back tire and figure out what was wrong…read more They took the time to explain exactly what caused the issue and even showed me how to avoid it in the future. I really appreciated that they didn't just fix it--they made sure I understood what happened. And the little details made such a difference: they even asked me what kind of music I wanted them to play in the store while they were working on my bike. Such friendly, knowledgeable, and thoughtful customer service. I felt really taken care of and will definitely be coming back! Highly recommend Big Wheel!

Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

Danny went out of his way to help us out. Called another Trek store to find the exact bike we…read morewanted.

Highly recommend, Trek Bicycle Stafford!…read more Called and stopped in to have several of my family's bikes checked out, issues addressed, and some equipment installed. I had a great experience! First, I have to give a shoutout to Latzi B. for his outstanding service and professionalism. He was friendly, quick to look over the bikes, identify and address any issues, explain what was taken care of, and went above and beyond my expectations. I had three bikes, two had gear issues, one needed several adjustments, one needed a kickstand. Latzi was able to quickly get through all three bikes within an hour. Also, I expected it to be expensive but was very pleased by how much it came out to. While I did not purchase a bike here, they have a very wide selection of bikes to fit your needs. (Mountain, racing, electrics, and kids bikes) They do have some gear and clothing, but it's somewhat more limited. Overall, if you have any bike-related questions, issues, or repairs, I HIGHLY recommend Trek Bicycles and will definitely be bringing all my bikes to this shop!

I use their repair shop often. Most times I drop in unannounced, and they're sometimes able to fix…read moremy issue on the spot. Mike, Phil, and Rowan (I hope I'm spelling that correctly, Rowan, and I hope I'm not forgetting anyone!) are always willing to help and all are quite knowledgeable. It may say "Trek" on the sign, but it truly feels like a small-town bicycle shop to me. Whether it's just an adjustment, tune-up, or something major, they've never failed to provide me options and fix my issue.

I have purchased 2 bicycles from A-1, and will definitely return for a bike for my granddaughter…read more Large enough to have a good selection, and small enough to offer fast, friendly service, and professional advice. The military discount is always a welcome touch.

We went in yesterday for a kid's bike tire and Jeff and his associate were incredibly kind to us…read more As small businesses go, A1Cycling knows how to treat people.