Extremely frustrating experience. Peloton scheduled a service appointment through Velofix and confirmed the window as 8-10 AM. Later, I received an email from Velofix saying the time was actually 11 AM-1 PM, but I didn't notice the change right away. On the morning of the appointment, I called Velofix to clarify, and the representative told me it was too late to adjust anything and that I should've contacted them earlier. I let it go and agreed to keep the 11-1 window, rearranging my work schedule to be available. No one showed up. At 1:30 PM, I had to call my wife to let her know, and she followed up with Velofix -- only to be told the case had been closed because the service was "out of scope." No one informed me. I was literally on the phone with them that same morning and they said nothing about not coming. This whole experience showed a complete lack of communication and disregard for people's time. I won't be using Velofix again and wouldn't recommend them. read more

We had the best experience with Velofix and never want to take our bikes anywhere else. We have used several repair shops in the past and it's such a pain to haul the bikes in (our bikes are really long with extra seating for the kiddos) and places have taken several weeks to fix just a simple flat tire. Don't even get me started on the attitude of the shop workers at Mike's Bikes in Folsom. SO RUDE. From booking the appointment to the actual service (by Wayne) the experience with Velofix was very friendly and professional and easy. Not to mention their rates were comparable to the shops where we had to haul the bikes in ourselves. To have the service come to you, have it fixed in under an hour, and everyone to be friendly about it? I didn't think this was possible! Also, after the last flat tire repair, where the shop had the bike for weeks, the bike did not sound the same. According to Wayne, whoever put our bike back together didn't do it properly and there were a ton of loose nuts etc. which I 100% believe because the bike did not sound the same when we were riding it. Wayne tightened all that stuff up for us (thanks Wayne!). Anyway, all around a great experience and we know who will be getting our business from now on. Also, to anyone researching bike repair places, I highly recommend looking on the bike manufacturer's website to see their recommended repair shops. Velofix was recommended by Rad Bikes and you can really tell the difference when someone is comfortable working with a particular bike brand. read more

I had Jesse out today to get my bike back in shape. He showed up on time and ready to work. He was very friendly and was highly knowledgeable. My bike was serviced and ready to rock in about 45 mins. I couldn't be happier with the service. Way better than having to go out of my way to a local shop. Give these guys a try!!! read more

They did not fix my bike tire and I have called over 3 times to get someone out to fix ...NOTHING

Not a very good experience with Velofix with my latest ebike build in December 2023. Chose to use Velofix again as they had previously done amazing work but this time it was a night and day difference. Number of issues with fit and finish, the tech stating he told me things that he never did, not showing up for a scheduled appointment, and basically the tech ghosting me when I've followed up a number of times. Very disappointed in Velofix and will not be using them in the future or recommending them to anyone. read more

Very nice experience. I scheduled a tune up on my Electric Bike with nearly 3,000 miles on it and it's 18 months old. The technician called me to confirm. He showed up on time. He was knowledgeable and completely forthright and honest about what services he could and could not do on my bike. He troubleshooted my minor bike problems and when he didn't have the exact parts with him he called the bike mfg to confirm they have the parts I need for my next service call. He gave me their number. He was friendly, timely, honest, and explained things in a manner I could understand. I can't say enough about how good this was. Contact them for your bike repairs and needs. read more

Ok, had I purchased 2 rad expand 5 bikes from rad e bikes. After putting them together and riding them for a couple of weeks Rad Bikes sent me a note to stop riding them and have them inspected for loose hardware that may have came that way from the factory. After playing word games with the Rad power bikes customer service people about where to take them and who was going to pay, they finally made me a appointment with Velofix. Their tech Jack C. Came out today and did a full inspection on both of my bikes. Super service by a super knowledgeable, super nice tech. Hopefully some day Rad will have their stuff together about getting warranty work done on their bikes they sell outside of the very few shops they have. Velofix works on all bikes so if you like the idea of the bike shop coming to you, give them a try. Sacramento area 916-260-8424 Or 1-855-VELOFIX read more

Totally awesome experience! Jordan worked on my road bike and mtb. He was very professional and did a fantastic job with my repairs right in front of my home. He was also very responsive, detailed and recommended items that should be fixed even when I wasn't aware there may be an issue. I highly recommend using Velofix for your bike servicing and repair!! read more

I don't know a lot about bikes, nor how much it is To service a bike. However the amount I paid seemed reasonable. I would not have paid that much had I brought a bike in to a store myself, but having them come to me was well worth it. I have a massive electric bike that is A real hassle to transport, so this was worth every penny. Not a lot needed to be done to my bike, but the mechanic m, Jessie, tuned everything up and also Took the time to educate me about my bike. He was friendly, knowledgeable, and his passion for bikes was evident. I will absolutely continue to use Velofix in the future read more

Mike came out early and helped finish the build on my Niner. Super professional throughout the service and extremely knowledgeable. I will 100% use them again and I can see why they come heavily recommended from local bikers in the area (Thanks Mike C.) read more

Jordan will not reply to questions by email or telephone after servicing two of my very expensive bicycles. What a terrible way to treat customers. read more

Velofix and Jack are STELLAR!!!! Fixed the rest brake on my MTB and did a full overhaul on my roadie literally right in front of my house!!! Will never drop my bike off at a bike shop for days on end again. Velofix for the win 100%!!!!!! read more

velofix - Bike Repair/Maintenance Near Me

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Velofix arrived promptly (actually early) to work on my e-bike. The work was performed promptly and reliably. My e-bike is back in service.

Such a convenient service. I ordered a bike and Jack called me immediately after it came in and delivered it the very next day. Awesome customer service. Update: I have had the bike almost a year and Jack has continued to rock on service. He always calls back immediately and I never have to wait long for an appointment. Such a nice guy and very knowledgeable. Thanks again Jack!! See you next service read more

Jack saved our trip, My wife had a flat, walking back home, saw Jacks van. Took him few minutes and he fix her chain. Thank you Jack read more

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My bike had a horrible creaking after just a few rides to the point I didn't want to ride it. After watching countless YouTube videos and trying myself with no success I decided I needed help. The only problem is I work full time, have 3 kids and my wife runs her business when I get home from work so no free time to go to the shop and then pick it back up. I scheduled an appt with Velofix in Sac that fit my schedule, they came to my house and fixed it while I watched the kids. An hour later the bike was fixed with no creaking, new tires put on, and fixed my shifting problems- the bikes like new and I can ride tomorrow. Def recommend this way to fix your bike. What's not to like??? read more

velofix - Velofix van at my house with fixed bike - Bike Repair/Maintenance Near Me

Great service and competitively priced. While I love my LBS, the convenience of scheduling an appointment and having them come to the house is a huge selling point. Jordan was highly recommended by several friends. He was super friendly and answered all of my questions. He is local and is well versed in the local scene, so don't think Velofix is some giant faceless corporate thing. Great mechanic who can be trusted to wrench on your bikes (all types, not just race bikes) and won't try to hose you. read more

I used Velofix (Jordan) for a second time today. I had purchased a set of disc road wheels and needed the rotors installed, a new cassette added and the wheels properly setup and derailleurs adjusted for my road bike. I also needed some work on tubeless tires for another bike. As it turned out the center lock ring I had for the new disc wheels wasn't the right one. Jordan knew what I needed but didn't have it on the truck. He gave me the part number and left for another job. I was able to locate the part locally and purchase it. Jordan returned later today to complete the work. While finishing the wheel setup he noticed that my headset was loose and fixed that as well. There was one service fee for two trips to my house. I simply cannot say enough good things about working with Jordan. He is a very good mechanic and, someone who goes the extra mile to satisfy his customers. read more

They came to the house right on time and assembled an e-bike that had some shipping damage. They had all the parts to fix it and it rides like a dream. How can you beat their $79 an hour rate, straight to your door, and done right the first time. Jordan and Jack were very professional in all respects -- my go to bike maintenance shop from now on! read more

How convenient! Like Uber Eats or Postmates for your bike. I had a disastrous weekend ride. 3 flats in a row. I was due for a tuneup anyways and needed to restock on flat repair items. My friend had recently told me about Velofix. I was able to get an appointment the next day. Not only did Jordan tune up my road bike but squeezed in a quick tune up on my mountain bike as well. He was very polite and knowledgeable and seems to enjoy his work. He even taught me a neat trick with my gears that I had never heard of before. The cost was surprisingly on par with what a bike shop would charge but I got my bike back right away instead of having to wait. That is definitely a bonus since I'm rather impatient. I already recommended them to another friend. read more

This service couldn't be easier! You book an appointment online, let them know what service you need, and the van shows up at your doorstep. Jack had my bike purring like a kitten in less than two hours. I honestly believe it was cleaner than when I bought it new. I will definitely be a repeat customer. read more