Great service! Rob was easy to work with and really wanted to help. Got In and out quick.read more

Robert and his crew do excellent work to keep my autos running in peak performance…read more I am confident that my cars are in good hands. Thank you and your crew

Called On-site , set an appointment and was contacted by Jon for the inspection. He was able to go…read morethe following day and notified me of his arrival. He was thorough in his inspection and took numerous photos, he is knowledgeable and . He has all the necessary instruments " paint meter tyre depth, he had it covered. Two days later I received the excellent report. I would highly recommend this business, hopefully your assigned Jon too . Great Value for the money !!.

Saved me a fortune!…read more I found a car that was at a dealership in Pacoima and a little below market value so I called them up for a pre purchase inspection. It was a little pricey for him to go to the dealership and conduct the review but he found a ton of problems and ultimately recommended that I do not purchase the car. This is the exact service I needed because I'm about 90 minutes out of the area. Couldn't be more thankful for the service and will definitely give them a call again next time.

Super clean, Professional and efficient…read more Super clean, Professional and efficient Super clean, Professional and efficient

Came here for a smog and they didn't pass me and tried to upsell me on parts. My fiancé is a car…read moremechanic at a top dealership and said nothing was wrong with the car. They are a scam shop and I don't recommend this shop. Plus they charge more than other places

When I purchased my Cayman GTS, I brought it to House Automotive for a full inspection. They…read morereplaced the spark plugs, installed a BMC air filter, and performed a Stage 1 APR tune. From the start, their attention to detail and expertise were obvious. I returned an oil change and SMG test to finalize registration, and once again House Automotive exceeded all expectations. Their knowledge, communication, and overall accommodations truly set them apart. They even provide convenient, out-of-scope services to ensure a first-class client experience. Justin was fantastic with communication throughout the entire process, and Brian personally stepped in to make sure everything was handled perfectly. They truly perform at the level of the brand they represent. Thank you to the entire House team!

Amazing, extremely professional and I was treated with the utmost respect speaking with Brian…read moreLouie! Absolutely recommend!!

Finding a trusted, family-owned shop that specializes in Japanese vehicles is rare. I have brought…read moremy 2015 Prius to your establishment for service over the past ten years, beginning immediately after my dealership service plan expired. I highly recommend your shop to anyone seeking reliable automotive care. Thank you to the entire family and crew for your continued hard work and excellent service!!!

I've been a customer of Rick for nearly 10 years and never had issues in the past. Unfortunately,…read moremy recent experiences have been very disappointing. I brought three of my vehicles to his shop, and in two cases I spent a significant amount of money without getting proper results. On my Honda Pilot, the engine mounts were replaced, about a year later I was told it was the same issue again and that there was no warranty. I don't drive the vehicle excessively, so this raised a serious concern for me. The bigger issue was with my Ford Transit. I took it in three separate times for the same problems, a coolant leak, AC not working, and noticeable vibrations. Across those visits, I paid over $3,000, yet none of the issues were resolved. In the end, I had to take it to the dealership, where they properly diagnosed the problem, costing me an additional $2,500. It's disappointing to lose trust in a service I relied on for so many years. I hope they improve their quality and accountability moving forward.

One of the best experiences I have had in a long time in a repair facility. Honest, knowledgeable,…read moreexcellent unmatched prices. I could not be happier. Will go back for sure again and refer them to anyone who is looking for a Mercedes top notch mechanic in Ventura County.

My daughter inherited her grandmother's 2001 E430 that was mis-firing and had been for years…read morebefore. It had been to three different mechanics who claimed to have fixed the problem only to have the misfire return. ready to give up we found Mike at White Oak who diagnosed the problem and actually fixed it at a very reasonable price. We have been back for other repairs since and the car is running amazing just like brand new. Mike is a true Mercedes expert, honest and trustworthy. We won't take the car to anyone else. Customers for life.

Huge, huge shout out to Jessica Z. & Sydney for being such solid Service Advisors. If the managers…read moreare reading this, please give them a raise, they really deserve it. They truly went above & beyond to take care of me, especially being that it was my first time here. One thing that I really appreciate is their transparency & immediacy. They let you know what's going on with your car throughout the entire repair process. Even when I returned a few days later for what I thought needed an immediate follow-up, they didn't hesitate to accommodate all of my needs & address all of my concerns. Their hospitality is on-point. Granted, I never looking to have repairs done, they make the process & painless as possible. Also, it's nice to have the amenities in the lounge while waiting. I remember a good amount of time where us Tesla customers were lucky to get a bottle of water. NOTE: If you do end up waiting here as your vehicle is being repaired, bring a laptop, tablet, or smart device since the service center's lounge offers complimentary wi-fi. 5 Starts all the way!

I never leave reviews unless I feel compelled to and I have to give a shout out to Jessica at this…read moreThousand Oaks Service Center. My 2023 Model Y battery had an imbalance which required a HV battery replacement. Yikes! I was told right away that loaner vehicle was not guaranteed and that the repair would take several days. I work full time and I have school age kids, so not having a car for several days is NOT ideal by any means. Jessica communicated throughout the repair process and she set aside a loaner for me even though I HAD to bring in my car two days before my scheduled appointment because the battery would've been dead if I waited for my appt date. I really appreciated her clear communication and quick reply to my questions via Tesla app. Not only that, but my car was fixed three days ahead of schedule and I was given a coupon for a free car wash nearby. Thank you Jessica for making a very stressful situation into best possible outcome. I really appreciated your help throughout the whole process.

Excellent communication, fast service, friendly team, and they have been in business for a while…read more.. it's the shop for all our cars and truck

Very professional and always helpfu. They communicate well. They also do not pressure to repair…read moreunneeded stuff. They work with you to help you. Today they fixed a repair error from another place at no cost to me. I have not found better customer service than Preferred Auto. The fantastic front office personnel are friendly and helpful. I highly recommend Preferred Auto if you care about your vehicle and customer service. Thank you for all you do Preferred Auto personnel and mechanics!!