UPDATE: 2026 Simple,…read moreStraightforward & Surprisingly Reasonable Wow. Never would have guessed one morning getting a text that my car was due for service and the next day that's done and the smog check passed too! All for $200

Shelley's fixed my fuel pump issue that I've been dealing with for the past 3 years…read more The honesty, integrity, and quality of the work performed was nothing shy of perfect. I will be a returning customer for all my maintenance and repair needs.

These guys are literally the best Honest…read moreFun guys Don't go anywhere else All the guys are nice dudes and they're just super on point plus great music!

Thank you YELP!! I had my oil change at American Tire and this location was exceptional, great…read moreservice and the staff are very courteous and friendly. My representative Robert was such a cool guys and funny as hell which make my day!! If I could give this place a 10 Star this place deserves it. I will come back and get my tires and great prices!!

Saved me a fortune!…read more I found a car that was at a dealership in Pacoima and a little below market value so I called them up for a pre purchase inspection. It was a little pricey for him to go to the dealership and conduct the review but he found a ton of problems and ultimately recommended that I do not purchase the car. This is the exact service I needed because I'm about 90 minutes out of the area. Couldn't be more thankful for the service and will definitely give them a call again next time.

Couldn't even get a hold of anyone to talk to. No one even picks up the phone when you callread more

Got a smog check here and it was fast, easy, affordable pricing and done right!! Thank you guys for…read moretaking care of my Nissan!! I appreciate this business!!

Super clean, Professional and efficient…read more Super clean, Professional and efficient Super clean, Professional and efficient

I did my due diligence, spoke to 3 or 4 highly rated Porsche shops in LA the Valley and Thousand…read moreOaks. Justin went above and beyond to make me feel good about the maintenance choices and services I needed for my Macan and boy did he deliver. He packaged my needs into a very competitive all inclusive price, set me up in a rental car at enterprise right next door ! and took my car for a car wash, all inclusive. Not only that the work all in the same day, he told me to come back at 2pm the same day and the work was completed. Outstanding customer service, very competitive pricing, obviously a fraction of the price it would cost at the Porsche dealership. So nice to see great customer service still exists ! Bravo Justin ! you truly made me feel like House was Home ! cheers, M. I will be back.

Amazing service Justine is man.. thank you so much. Neil…read more Best in southern California

The team here is great. And that's what matters to me most as a customer. They were clear and…read morethorough in their communication and were really patient with me as I asked questions. They didn't make me feel like my questions were a bother to them. A great shop that does great work. I drove out knowing we had gotten a top notch service on our daughter's car for college.

I've never been to an auto repair shop where the staff was this informative, helpful,…read moreknowledgeable, and genuinely kind. They're on top of everything--from the smallest details to the big picture--and they really know their stuff. This is officially my new automotive home. I finally found a mechanic I can truly trust! Rick is like the computer nerd of the automotive world--this guy is amazing! The entire staff and all the mechanics are fantastic. I honestly wish every business I've dealt with operated this way. They made the whole experience easy, reassuring, and worth my time. Great people, great service, and a place I'm happy to recommend!

Long time Mercedes Benz Thousand Oaks dealership customer but after taking all three of my SUVs…read moreover to White Oak Mercedes, I regret not making the move sooner. Can't say enough about Mike and his crew. He is straight-forward with his explanations, transparent on costs, and very helpful in suggesting options. While I expect all Mercedes vehicles to be a bit more expensive to maintain in general, Mike certainly helps to keep costs down and even find ways to plan repairs over time (rather than to charge for every problem all at once). I highly recommend White Oak Mercedes not just to save on costs but for the reassurance knowing that once your car/SUV leaves the shop, you can be reassured that the repair and/or tune-up is solid.

White Oak Mercedes provides stellar service from start to finish. The team took the time to…read morethoroughly explain the issue with my vehicle so I completely understood what was going on, without any rushed or pushy sales talk. On top of their great communication, they were impressively fast at getting the parts ordered and completing the service. A huge shoutout to David and Mike for taking such great care of me and making the whole experience seamless!

Huge, huge shout out to Jessica Z. & Sydney for being such solid Service Advisors. If the managers…read moreare reading this, please give them a raise, they really deserve it. They truly went above & beyond to take care of me, especially being that it was my first time here. One thing that I really appreciate is their transparency & immediacy. They let you know what's going on with your car throughout the entire repair process. Even when I returned a few days later for what I thought needed an immediate follow-up, they didn't hesitate to accommodate all of my needs & address all of my concerns. Their hospitality is on-point. Granted, I never looking to have repairs done, they make the process & painless as possible. Also, it's nice to have the amenities in the lounge while waiting. I remember a good amount of time where us Tesla customers were lucky to get a bottle of water. NOTE: If you do end up waiting here as your vehicle is being repaired, bring a laptop, tablet, or smart device since the service center's lounge offers complimentary wi-fi. 5 Starts all the way!

Well, I had my windshield repaired a few months ago. Suddenly, for no reason, my air-conditioning…read moredoesn't work in the new Tesla. I take it in for a repair and without any sign beforehand all of a sudden now I have another broken windshield which of course is.MY RESPONSIBILITY. I would highly recommend that nobody buys a Tesla. Worst mistake in my life.

I had my brakes and rotors replaced. The staff is professional as I was welcomed when I entered the…read moreshop, the mechanic inspected my brakes and sent pictures with the assessment, I then approved the repair and it was completed on time. It was a great overall experience and I highly recommend Preferred Auto Centre!

Very professional and always helpfu. They communicate well. They also do not pressure to repair…read moreunneeded stuff. They work with you to help you. Today they fixed a repair error from another place at no cost to me. I have not found better customer service than Preferred Auto. The fantastic front office personnel are friendly and helpful. I highly recommend Preferred Auto if you care about your vehicle and customer service. Thank you for all you do Preferred Auto personnel and mechanics!!

I have a 2016 FIAT and they keep it humming. An estimated oil pan repair ended up costing half what…read morethey told me it was going to be, which is super sweet... I was gonna pay the bigger amount but it took them less time than they anticipated, so .. they charged me less. They've got integrity. When I had a front headlight out, I came in with the special lights I needed and they jumped me to the front of the line so that I'd be safe driving to a work event that night. They care about customer's safety and that of our kids. They always do a full look over when I come in, even if I'm just getting an oil change so I know if my brakes or anything need a refresh. Costs are always super reasonable. They help me plan ahead for repairs. They're always warm and friendly. Sometimes they are a bit jammed with customers, so I have had times when I had to leave the car and wait a few days for a big repair, but what do you expect when you find a great, local mechanic with reasonable costs, who does great work and is kind and warm to boot? Big fan here.

Diagnosed an issue in my 2016 ScatPack. The car was repaired and returned the same day. Robertson…read moreis honest and transparent with their service. I would definitely use them again!