Long time Mercedes Benz Thousand Oaks dealership customer but after taking all three of my SUVs over to White Oak Mercedes, I regret not making the move sooner. Can't say enough about Mike and his crew. He is straight-forward with his explanations, transparent on costs, and very helpful in suggesting options. While I expect all Mercedes vehicles to be a bit more expensive to maintain in general, Mike certainly helps to keep costs down and even find ways to plan repairs over time (rather than to charge for every problem all at once). I highly recommend White Oak Mercedes not just to save on costs but for the reassurance knowing that once your car/SUV leaves the shop, you can be reassured that the repair and/or tune-up is solid. read more

White Oak Mercedes is now the only place I will take my Mercedes. I had multiple problems with my passenger window and David always was transparent with the issues and fixed it better and cheaper than the dealer. They know Mercedes cars inside and out and I won't trust anyone else with my GLE. I highly recommend them if you need anything for your Mercedes, and not to go anywhere else. read more

White Oak Mercedes provides stellar service from start to finish. The team took the time to thoroughly explain the issue with my vehicle so I completely understood what was going on, without any rushed or pushy sales talk. On top of their great communication, they were impressively fast at getting the parts ordered and completing the service. A huge shoutout to David and Mike for taking such great care of me and making the whole experience seamless! read more

One of the best experiences I have had in a long time in a repair facility. Honest, knowledgeable, excellent unmatched prices. I could not be happier. Will go back for sure again and refer them to anyone who is looking for a Mercedes top notch mechanic in Ventura County. read more

My daughter inherited her grandmother's 2001 E430 that was mis-firing and had been for years before. It had been to three different mechanics who claimed to have fixed the problem only to have the misfire return. ready to give up we found Mike at White Oak who diagnosed the problem and actually fixed it at a very reasonable price. We have been back for other repairs since and the car is running amazing just like brand new. Mike is a true Mercedes expert, honest and trustworthy. We won't take the car to anyone else. Customers for life. read more

White Oak Mercedes - Auto Repair Near Me - Thousand Oaks, California

Highly recommend this shop! Owner is very hands on and professional. He helped me out with my car and I was so impressed by how honest he was. I would go back in the future. Thank you! read more

Recently moved to the area and was looking for a good independent shop to take care of my SL63. Brought my SL to Mike at White Oak Mercedes for an A service and chatted with him the entire time about the car - the man clearly knows his Mercedes (including all the oddball quirks of different models). He did the service by the book (including evac of old oil as spec's by MB) and used the MB branded oils spec'd for my particular AMG. Mike even picked up that I may have had a bad motor mount based on the flex in the air intake piping. I asked him to replace the mounts and sure enough he was right - the old mount had given up and was leaking. Car is buttery smooth now. My new MB Indy shop! read more

I have several Mercedes and they all go to Mike @ White Oak when they need any kind of service. He is honest and reliable. read more

Can't say enough great things about Mike and Tim. Went for the first time yesterday....mind blown!! They go out of your way to make sure you feel taken care of. Their prices are the best I have ever seen; far outperforming any dealer - it's not even close. And it's not just me; they treat all their customers with love. Thank you guys!! See you soon!! -FG read more

What a breath of fresh air of professionalism at White Oak Mercedes. After years of dealing with various Mercedes dealerships that just treat you as a number, I am glad I came across this repair facility/ I met Mike, their lead technician this past week when I stopped in to ask about their services. He looked my car over and spent twenty minutes explaining what was wrong with my S550. He did a thorough inspection and explained what should be repaired first. He then completed the repair in a timely manner and at a fair price. Quality and customer service seem to be very important to Mike. I am a tough reviewer on Yelp and say it as it is and in this case I have never been more satisfied with a repair facility than I was this week. read more

First time to bring my car for service at White Oak. I'm very pleased! Mike was very helpful. Will certainly be back for future service and repair. Thank you guys! read more

Very good repair and customer care ,fast response, clean shop,and..................... Very good in take care customer fast acting ............................ read more

White Oak Mercedes is the best! We are so happy to have found Mike after having multiple bad experiences with the Mercedes dealership in TO. Mike is extremely honest & fair. Tim has also been a pleasure to work with. It's so nice to have a mechanic you can trust! The BEST period. read more

An overdo review!! Mike and his team are so kind and helpful!! I have respect for hard workers and this shop cares about helping their customers. They are not just after a dollar, won't scam you or overcharge you. No better place to take your car!! -Gigi read more

Excellent service! Very knowledgeable and courteous- I highly recommend White Oak Mercedes!!

Great service and the cost was reasonable. Definitely going back for future repairs! Thanks for taking care of my car.

I typically don't leave reviews, but I had to in this case. If you own a Mercedes Benz your doing yourself a disservice if you don't take your car to this shop. Mike is Honest, Reliable, fair, does exactly what he promised. The shop is immaculate. Nelli the young lady at the front desk is very pleasant and kind. I have a 2009 550SL, I'm very pleased with the service. read more

I have a 2001 E Class Mercedes that I only bring here. Mike at White Oak takes care of me and always fits me in when its convenient for me. My car broke down on a Sunday night, I had it towed to his shop and he had it ready for me by my lunch break on Monday. Very fast service and very reasonable pricing after getting quotes from other shops in the area and dealerships. read more

White Oak Mercedes - Auto Repair Near Me - Thousand Oaks, California

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incredible service, quality work. i would highly recommend checking them out. they will be getting all of our business moving forward.

I have taken my w204 c63 here about 4 times and Mike is such a knowledgeable and friendly person. He explains everything and has been nothing but great. read more

White Oak Mercedes - Auto Repair Near Me - Thousand Oaks, California

White Oak Mercedes is a breath of fresh air, as Mike the young Mercedes Trained Owner tackled a very tough problem, on my 1999 SLK. I needed a fresh Mercedes Dealership Trained shop to service, a sudden problem on my favorite whip. My car started intermittently misfiring between cylinders 1 and 2. The car would limp during the failure, but would roar normally after restarting the engine. This older model's codes identified the fault but not the reason. Mike was challenged enough that he kept the car a couple of times for the day and worked through it with a fine-tooth comb. The second time I was expecting him to keep the car overnight, but Mike energetically called me after a couple of hours and said he was 100% sure he found this intermittent problem. Sure enough, I have been pounding it for weeks now and not even a hint of a problem. Mike is bright, hungry and a tenacious Mercedes Specialist! White Oak Mercedes is my go-to Mercedes Service Facility. read more

I needed a service done urgently and every Mercedes dealer I called in the area were backed up and required me to drop off my car for an extensive period of time given every dealer is closed Sunday I would of probably gotten my car back Monday. I decided to stop by this place I came across a couple days ago as I was driving by and the service was amazing!! Really nice people, reasonable prices and had my car done in a timely manner. Definitely coming back :) read more

Mike and Tim are the most amazing people. They went over and beyond anything that I ever expected. I took my car to a few places, and they kept charging me to replace my coils on my S550. Once I met these two, they went a step further to actually go inside my engine to find out replacing my coils was not going to fix what was wrong with it. It unfortunately, was going to need a complete engine replacement. I will recommend them to EVERYONE I come in contact with. I actually found them by accident and drive 70 miles and will ALWAYS take my Mercedes Benz to them. These two guys are the BEST. DO NOT HESITATE ON USING THEM!!! read more

He did a great job. My husband is very happy to take his mom's car there. He will be continuing clients.

After reading all the wonderful reviews, I decided to try Mike/White Oak Mercedes. I just needed a service B and really can no longer afford the dealership prices, just labor alone is ridiculous. And the dealership always seems to find that something extra that they say needs to be done when I take it in. Ugh! Mike is so attentive & on top of what needs to be done with no extra surprises. Plus he was able to take me an hour earlier than my scheduled appointment which was wonderful. This is my first visit with Mike and it certainly will not be my last. I am a happy customer. Super nice guy, great to communicate with & fantastic service all around. Plus he also gave me an unexpected discount. I highly recommend Mike/White Oak Mercedes. Thank you Mike. I will see you again~ read more

WOW WOW WOW! I can't say enough..... Mike is AMAZING, PROFESSIONAL, KNOWLEDGEABLE & most of all super HONEST. I met him for the first time last week for my 2015 GL450 and let me tell you, he was so on point with his service and recommendation. It's so hard now a days to find a really good mechanic/technician who you can trust and MIKE just exceeds all of your expectations. Mike is a GREAT technician, intelligent, humble, reliable and TRUTHFUL. I couldn't be happier to have found him and I definitely recommend him prior to any Mercedes Dealership......THANK YOU Mike for your work and honesty I really appreciate you and your amazing business. XOXOXO MC! read more

I was passing by and white oak mercedes caught my eye since it was my first time seeing their new location, I went inside and was greeted at the door by Moe and asked him how much would an oil change would cost since mine was coming up in 1200 miles and I was quoted by a price that made my wallet very happy, I asked when I can come in for my service and was very pleased for them to take my car in on the spot! Their technician Mike took my car and I could see him through the glass window in the lobby, he was very careful and made sure to thoroughly overlook the vehicle while he was performing his tasks. While the oil was draining he came into the lobby and informed me my front brake brake pads have 4mm of life left and the rear has a solid 8mm left, asked how much it would cost to replace the front pads and was once quoted with a great price, asked how long it would take and they told me to come back after a couple hours they'd have it done. I didn't mind since I hadn't had lunch yet, came back and my car was ready for pick up. Great experience over all, I'm definitely coming back and recommending my friends to take their mercedes needs here! read more

We have a bunch of Mercedes in our family and Mike has been fixing them for years. He has kept our cars running so smoothly and has always explained what needed to be done and why when we needed repairs or service. We wouldn't trust anyone else to fix our cars which is why we followed him when he moved to Thousand Oaks. read more

I stumbled upon this place online and decided to take a chance on it and I am so happy I did. I had a few problems with my Mercedes and they took care of it at a fraction of the cost other places were quoting me. I will definitely be coming back here from now on! read more