Paul Davis Restoration was assigned by my insurance company. Jeremy was my contact. He was…read moreefficient, answered all calls. Work was performed quickly and was awesome. I am more than pleased with the end result. Also Brittani was great help during the process. Great company.

Do not use this company if you are working with insurance. They are very responsive at the…read morebeginning, but as soon as they have to negotiate with the insurance adjuster, they ignore your calls. Terrible customer service.

Our rental property had a nasty back-up in the main sewer line and our tech, Nealleigh, was prompt,…read moreprofessional, super efficient, and very informative. She knocked our problem (which was way more complex than I had expected) and got everything flowing again for our tenant. I will not hesitate to call them again or refer them to my neighbors and friends.

Would not recommend if you need a actual plumber to find a leak and repair it!…read moreThis place is a joke. After a hour the guy puts plumber putty on bathtub drain and try's to tell me he fixed the problem without even getting into the backside wall where the drain pipe has been leaking on my concrete slab under the tub. I showed him my baseboards on the opposite side wall of the bathroom , which clearly shows water damage and water marks. And took him outside where the foundation at the bathroom has mildew or water marks on it. Like the water had been draining out the side of the house some how. Then he proceeded to tell me to spray mildew cleaner on it and give it a "month" to see if it was still leaking!! What in the world! I ended up telling him to leave after wasting over a hour of my time. And I could tell how stupid he was from the comments he made. I would NEVER RECOMMEND this COMPANY TO ANYONE! Stay Far Away from them! Unless you want to just throw your money away.

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

We had a great experience. Robert quickly diagnosed our crawlspace issue & took care of it at a…read morevery fair/reasonable price. He communicated with us via texts regularly. He is honest & reliable. I highly recommend Preferred Restoration.

On 5-20-12 a water leak was detected in the crawlspace of our home, and had occurred as a result of…read morea dishwasher leak. The plumber that came out called Preferred Restoration. PR came out, set up a fan and a dehumidifier same day, and initially appeared competent. However, after focusing more on whether our insurance company was going to cover the claim, and not listening to the concerns we had about the safety of our home structure and/or mold, we determined they were not the company for us- and ultimately found a competent company to perform the work. After this was conveyed to PR, they became quite rude and hostile while demanding payment. Of course we were prepared to pay them for the equipment rental, which was never an issue on our end. PR seemed out to "work" our insurance company, and even told me to lie to our insurance adjuster. They never fully evaluated our home or crawlspace, despite my repeated inquiries. I would NOT suggest using their services for any reason.

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

VERY expensive, but they showed up in less than an hour on a holiday weekend and fixed the issue…read morewith no problems.

After a late night emergency where a pipe broke off from our washer. We called Roto Rooter. They…read morewere quick to send us a plumber to address the issue. Our plumber Joseph Vega was great, explained everything to us and he worked fast and efficient. For how late it was and how fast they got the job done I feel the value was good. Overall, we had a very positive experience.