We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

My stay here was very short but I had such a wonderful time!…read more The hallmark was definitely the ambience and the brightness that illuminates throughout the home. Each room had it's own theme, my favorite was the flamingo bedroom. I felt as if I was staying at a family home, not a regular rental. It was so cozy and everything was very clean. The gaming room and pool were the two places where I spent the most time and the downstairs shower was so relaxing (I think I was in there for over 30 mins. LOL) I also loved all the Disney decor and wall art, which was very nostalgic. I did visit Universal Studios during my stay, which was only about 20mins away. I felt so at-home here and I honestly did not want to leave. I will definitely book here next summer when I visit Florida again!!

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

We've stayed here three times over the last few years and have always had a good experience. The…read moresecurity guards at the main entrance are polite and efficient, and I've never had to wait in a long line to enter. The resort is nicely laid out and easy to get around. It's always been very quiet when we have been here. I see that there are some complaints about parking, but we've never had an issue. You just need to make sure you know and follow the rules. Parking on the street is not allowed, and when you park in a driveway, make sure your car isn't blocking the sidewalk. I especially like the pool and hot tub at Bella Vida. The pool is large, with plenty of longe chairs and it has never been too crowded during our visits. It's very pretty, with palm trees and landscaping. There is a basketball court, a volleyball court, and a playground near the pool. Bathrooms and parking are available at the pool as well. I recommend Bella Vida and would stay here again.

The HOA here is going to cost you your home. This HOA will…read moresay that they gave you paperwork on fees or violations. Then they won't and they will FORECLOSE on your home and give you 24 to leave your house. Also the it's a gated community but they give your guests a hard time everyday. They have issues with raccoons. They have an army of raccoons that trash the neighborhood every night. They don't clean it up after either. An ungodly about of raccoon run the neighborhood and will trash your trash and are intimidating when you go to the trash compactor. It's really out of hand. The HOA will come after you and your home but they can't put time and money into the community. The sidewalks are a hazard. The trash is a hazard and this community is not worth you or your family's a time. I don't recommend this community.

House was beautiful, well appointed in the kitchen and plenty of room for lounging. outdoor space…read morewas awesome although you have to rent the grill if you need one. the reason for the 3 star review is as follows. 1. Three out of four beds, had a comforter/plush blanket. The master bed only had a very thin coverlet the thickness of almost a sheet. I reached out to Management and asked that they bring the other comforter. I was told that the house was dressed, the way the owner had intended, and that they were not bringing me a blanket. This is not satisfactory, if all the other beds have blankets, the king should have one as well a coverlet or literally sleeping under two sheets is not ideal. When everyone else has blankets, I asked repeatedly that they bring a blanket, they then relented said they were going to, and it never showed up. The woman was quite short with me via text and it was just not necessary. Other than this the house is wonderful and I would stay there again however, blankets for all the beds need to be available and potentially extra ones in the closet would be nice.

DO NOT BOOK HERE. YOUR CAR will be TOWED!!! The property manager gives a towing company the code to…read morethe gate and calls them here. Despite being in a gated community a tow truck came and took our car that had the car seats, stroller and moms wheelchair. They have no shame. The property manager said it wasn't their problem and that they don't hold responsibility for the tow trucks finding a way inside and taking vehicles. $230 dollars later and they refuse to cover the cost.

My experience was ok with the exception of when I entered the house the first things I saw was the…read morefilthy and raggedy carpet on the stairs, dirty walls and dingy towels. Allan was a good host. He responded to our texts and DoorDash us an iron. We went and purchased some towels and washcloths for ourselves. The sofa was horrible and needs to be replaced. The house is very nice and accommodating. Just a few touch up with the walls and removable of the carpet will bring it up to par. I know few days of downtime to make repairs will make it a bit more clean and perfect place for vacationing.

This was a true waste of money! The home was rented for a retreat and we were all so disappointed…read more The furniture was disgusting, filthy and broken, yes broken! From the living room sofa, dining chairs, oven and beds, broken! The temperature remained at 80 degrees, one couple purchased a FAN to rest comfortably during our stay! This place needs to be exposed before any other family or group looking to rent gets bamboozled by false internet ads and pictures, because the pictures listed are from a different time. This rental needs to stop lying or shut down! I wish this app could allow us to do ZERO stars!

This hotel definitely catfished us with the photos. The rooms are extremely outdated and untidy…read more There were hairs in the bathroom and bugs on the floor. Housekeeping does not do a good job. When we tried to check in, there was nobody at the front desk and the kiosk self check in was not working and we stood around for 30 minutes until someone arrived. The walls are very thin and you can hear the people in the rooms next to you. I would not recommend staying here.

You get all of the resort amenities like heated pools, hot tubs, activities, basketball court,…read moretennis court, sand volleyball court, workout fitness center, video game room, and the location is excellent for visiting Disney World and Universal Studios Florida! The only thing is the suite we stay in was a bit outdated and needed some patching and some painting. The price for the stay is hard to beat! The staff were really nice and helpful! Parking was plenty and nearby all the rooms!

Gosh, we had a heck of a time finding a modern-ish home in the Orlando/Kissimmee area. We usually…read moreuse cyberrentals.com or vrbo but all of the homes were duds. You know the type. grandmother-style furniture -- frilly and sour. God, i would have even settled for pottery barn-esque. Gemstone had a lot more modern and contemporary homes to choose from. We found a home that was recently renovated. the kitchen we very Danish modern, warm wood tones, flat cabinet fronts, high end stainless appliances. similar clean lines in the bedrooms (no frilly curtains here). the best part was the gorgeous kidney-shaped, in-ground pool. It was a truly lovely experience. and we received a super-helpful gift basket with T.P., a couple of trash bags, paper towels, coffee etc, so we wouldnt have to go out and buy big packs of things that we would have to leave. Well done gemstone. The next time we go to florida we will use you for our accomodation needs.

Very nice and efficient. Gave directions to local eateries and had an after hours number to call…read morefor emergency. I would use them again.

Made my Vacation that much better!!! What a amazing house…read more Clean, spacious, perfect location and easy check in and check out. Made my trip one that I will never forget. The only complaint I have is that I couldn't stay in this house forever. Hahahahaaa. But honestly will definitely return and when I do it will be threw this amazing company. Laura and Bonnie were amazing with helping me with my reservation and the rest of the staff were just as amazing when I dropped off my keys. Above and beyond. Highly recommended and can not wait to return

Our family has stayed in the same rental the last two years and had a phenomenal experience. The…read morebooking process is easy and all questions are responded to very quickly. They are very accommodating - letting us check in early when we arrived ahead of schedule and everything else in the area was booked and offering a discount on additional nights if availability was there at the end of our trip. The house is always extremely clean and stocked with a lot of essentials that make our trip easy - including pool toys which our children love. The layout is great for families and offers plenty of room. The garage game room is a great bonus for relaxing nights in, our family really enjoyed playing pool tournaments in the evening! The location is amazing - close to Disney, international drive, old town, and all the dining and shopping you could imagine. The neighborhood is quiet, safe, and friendly. We had several folks stop us to talk on walks around the block. We can't wait to book again.