The tech was over 30 minutes late and when I asked for long it would be the front desk staff was…read morerude in answering. I politely asked how much longer, and she responded on a rude tone that the tech was late and to have a seat. Not the best impression.

I see Dr. Rappaport for glaucoma. He is excellent, caring, and I feel lucky to have him treating…read moremy vision issues. His Battlefield office management staff, however, is pathetic. Today I reported at 09:35 for a 09:50 appointment and finally saw the doctor at 11:40. During this two-hour period, I spent 3 minutes getting checked in and checking acuity and pressures. I spent another 3 minutes getting eye photos and an hour and a half waiting. This is typical for that office. When questioning the delay, much of the staff was flip, unconcerned, and/or clearly annoyed. My vision prevents me from driving so I must impose upon others for transportation, and those kind people are also adversely impacted. I see other aged patients with canes, wheelchairs, and creeping at a snail's pace and see the discomfort on their faces as they wait and wait and wait and wait. It is sad. I hear the sarcastic comments of other patients as they wait and wait. When I discussed this with Dr, Rappaport, he told me that the staff is supposed to give regular status on the wait times but I have never heard jack. Never a status, never an explanation, and God forbid, never an apology. Such a status report would at least allow the opportunity to get a refreshment or reschedule in extreme cases. Had I treated ANY of my customers with such rudeness in my business dealings I would surely be unemployed and bankrupt. This is shameful. I have witnessed other specialists resolve this situation. It COULD be fixed, but as long as the money keeps flowing in, nobody seems interested respecting very people that who are responsible for the Tidewater Eye Center existence.

I never take it lightly when I give a bad review. I think that taking a patient's money is wrong…read more Dr.Kim saw me at my appointment and asked me for my fee for contact lenses up front. Her husband told me he thought I'd have no problem with contact lenses. I paid in full upfront and when it was determined I was not going to receive them I was not reimbursed. When I asked was told they might give me a $20 discount off a future appointment but no reimbursement for the money I gave her upfront, in full for a service that was never rendered. I paid $110 or $120 and felt uncomfortable even being asked to pay in advance.

i'm never coming back here again. selling glasses that are over 300$ and made of plastic and glue…read more they always break before my next yearly exam, and theyre closed for 5 days straight for the holidays? even i worked the holidays. we need glasses to see!!! you should be open this is absolutely ridiculous. stop acting like glasses are for fun we need them to live and work.

I had both of my eyes done for Cataracts within two weeks by Dr. Rappaport. I never imagined the…read morepositive outcome and I am so pleased with the results thus far!!! Thank you for allowing me to finally see the beauty and colors, especially during the fall with such vibrant colors!!

Great service ... in and out in no time. Doctor takes time to explain everything. Will go again.read more

I cannot recommend Selden Optometry enough. Dr. Wallach and her staff are polite and professional,…read morewith easy scheduling and communication options. Most importantly, Dr. Wallach is an excellent optometrist who takes the time to conduct thorough examinations and answer all questions.

I have found the best optometrist in Norfolk. Seldon Optometry not only has the best optometry,…read morethey have a fabulous frame collection. The location is very easy to get to; metered parking on the street, or there is a garage one block East.

Took full advantage of overpriced, not family oriented…read more Would rather go to Portsmouth to my old Eye Care hundred percent better, friendly family owned.

I was given an exam and a new prescription for glasses. When the glasses arrived the prescription…read morewas not correct and I could not use them. I called the office and came in to have them fitted, but that didn't fix the issue. I rescheduled for an appointment which took months, but when I came in they could not figure out the issue. I wrote the practice manager and asked to return the glasses, but they have not responded. I paid $800 for glasses that I have never been able to use.

The Atlantic Ocean decided it wanted my glasses more than I did! We aren't even from Virginia and…read moreI figured losing my glasses on vacation meant I'd be stuck squinting for the rest of the trip. I called Gilbert Eye Care expecting I'd need a full eye exam, but all they needed was my current prescription from home (I already had prescriptions for both glasses and contacts). They got me into a pair of contacts the very same day! Everyone was incredibly kind, helpful, and understanding. They turned what could have been a vacation disaster into a quick, stress-free fix. I can't thank them enough and would absolutely recommend Gilbert Eye Care to anyone who needs outstanding service!

I was charged an extra $150 for progressive lenses. I remember distinctly telling the consultant…read morethat I wanted to order only what my insurance would pay. I paid $230 which was supposed to be half...when I picked them up ..I owed $350. How was that possible? There answer was that "someone should have called you". I never received a call and had to pay $350 to get my glasses. When I expected to pay $210. What sa ripoff. Do not use Gilbert Eyecare!

I have been going to this eye doctor for 5 years. They parking lot is nice and clean as well as…read morethe inside of the building. A bathroom is in their waiting room and they have their own store. I remember my first visit and how I was surprised at all the things they do as they examine your eyes. It was an amazing experience and all the people were all very professional and friendly. If you have issues with your eyes I recommend you chose this doctor. I had a brow and lid repair done and they did a great job. This doctor is good. I trust him with my vision and I feel comfortable that I will always have good vision by staying a patient at this office. Good service, busy office and very clean. The scheduler for surgery has your dates and all info for you and it makes it nice to have everything prearranged. No guess work it's all on paper so you don't forget. Thanks Southside Eye, you are a great place for good vision.

I have been a customer/patient here at Gilbert eyecare for years. I can't say enough great things…read moreabout this place. The entire Gilbert staff here is lovely and know their stuff. I see Dr. Rachel Willcoxon for my yearly eye check-ups and Lisi the frame specialist for my glasses frames. I have had such an exceptional experience here throughout the years that I will be coming to this local establishment for years to come.

Doctor Gilbert has been my eye doctor for quite a while and I have come to trust his judgment and…read moreadvice on my eye issues. At some point in the near future, I plan to take the plunge to get the surgery done so that I will not have to wear eyeglasses anymore. It seems counterintuitive for an optometrist to promote eye surgery but that just speaks to the character of Doctor Gilbert. He really wants what is best for his patients, even if it means he will earn less money.